Job Summary: 

• Work in partnership with senior management to maximize outbound sales revenue and gross profits
• Act as a solution consultant in a focused team developing new and/or expansion of existing business
• Be responsible for maintaining existing relationships with corporate/outbound clients
• Funnel management, weekly, biweekly, monthly, and quarterly reviews on all aspects of business
• Maintain a high level of product, service, and industry knowledge
• Run full cycle client meetings from Prospecting till Closure
• Ensure accuracy in all transactions, inventory, and procedures
• Drive innovation to simplify processes and ways of working and establish a culture of continuous improvement to achieve business operational excellence
• Work with project managers to design the acquisition strategy for Total Contract Value Deals
• Execute Market Strategy, cold calling, including markets to sell, pricing, positioning and messaging the product
• Develop lists for prospecting and research companies before reaching out
• Present and sell company products and services to new and existing customers
• Using the Sales Funnel and regular prospecting to create a new customer base
• Achieve agreed-upon sales targets by the deadline
• Set follow-up appointments to keep customers aware of the latest developments

Skills on Resume: 

• Outbound Sales (Hard Skills)
• Relationship Management (Soft Skills)
• Funnel Management (Hard Skills)
• Product Knowledge (Hard Skills)
• Client Meetings (Soft Skills)
• Process Improvement (Soft Skills)
• Market Strategy (Hard Skills)
• Prospecting Research (Hard Skills)

Job Summary: 

• Follow and maintain a relationship with former customers
• Monitor and contact internet and phone leads
• Determine each customer's vehicle needs by active listening
• Setting, confirming, and following up on customer inquiries
• Maintains customer information in the designated software system
• Directs customers to the appropriate department or point-of-contact
• Perform post-sale follow-up calls to ensure customer satisfaction
• Organized, driven, and motivated with a positive attitude.  
• Integrate other online presences, including social media outlets, with campaigns.

Skills on Resume: 

• Customer Retention (Soft Skills)
• Lead Management (Hard Skills)
• Active Listening (Soft Skills)
• Customer Follow-Up (Soft Skills)
• Data Entry (Hard Skills)
• Customer Direction (Soft Skills)
• Post-Sale Support (Soft Skills)
• Social Media Integration (Hard Skills)

Job Summary: 

• Handle all internet, phone, and live chat inquiries using a variety of tools such as social media, email, phone and live chat scripts and templates.
• Communicate efficiently and effectively with clients by acknowledging messages, answering questions and responding to clients via their preferred method.
• Review the CRM system frequently and manage leads effectively.
• Follow up with leads, scheduling in-dealership appointments.
• Meets sales goals and objectives, including response time, number of Internet leads received, appointments set, and number of vehicles sold.
• Present initial financing options based on customer needs.
• Develop an expert knowledge of OEM partners, their products, as well as an understanding of the competitive landscape from both a competitor and product perspective.
• Analyze lead data and develop strategies and supporting processes to support turning leads into sales.
• Achieve sales targets by overcoming objections, requesting business and negotiating price.
• Complete sales contracts and explain and offer warranties, services and financing options to clients.
• Liaise with the service department leaders to develop a strategy and execute a framework for providing solutions and options to off-warranty clients.
• Deliver an exceptional customer service experience to valued clients.

Skills on Resume: 

• Lead Management (Hard Skills)
• Client Communication (Soft Skills)
• CRM Proficiency (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Sales Negotiation (Soft Skills)
• Financing Knowledge (Hard Skills)
• Market Analysis (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Direct clients to online tools available for reviewing vehicle options, packages, and features.
• Prepare and present demo vehicles so the latest technology is enabled and ready for display (Bluetooth, navigation, green fuel options, hybrid tools, etc.)
• Aid customers in the vehicle buying experience, using product knowledge and expertise to be a quality sounding board
• Describe all optional equipment available for customer purchase.
• Build a strong rapport with customers.
• Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles.
• Work closely with the Sales Manager on pricing tiers associated with different models and their respective technology options
• Assist with lead generation by managing incoming email leads and setting appointments for vehicle demonstrations all over email and text communication
• Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership

Skills on Resume: 

• Customer Consultation (Soft Skills)
• Product Knowledge (Hard Skills)
• Demo Preparation (Hard Skills)
• Vehicle Presentation (Hard Skills)
• Option Explanation (Soft Skills)
• Customer Rapport (Soft Skills)
• Pricing Coordination (Hard Skills)
• Lead Management (Hard Skills)

Job Summary: 

• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Handle all incoming internet email leads and internet phone leads
• Be available to respond to email inquiries in a professional, well-spoken manner
• Assist customers in appropriate vehicle selection
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Answer all customer questions or commit to getting the answer promptly.
• Handle telephone transactions with an upbeat and friendly tone.

Skills on Resume: 

• Lead Generation (Hard Skills)
• Email Management (Hard Skills)
• Professional Communication (Soft Skills)
• Vehicle Selection (Hard Skills)
• Product Guidance (Soft Skills)
• Prompt Response (Soft Skills)
• Message Coordination (Hard Skills)
• Customer Interaction (Soft Skills)

Job Summary: 

• Responding to leads in a timely fashion, answering questions, providing information, and helping guide Customers throughout the car-buying experience.
• Providing an exceptional customer experience to drive loyalty.
• Transitioning Customers effectively from phone and internet contact to their in-store experience.
• Using a consultative selling process to match the best vehicle to the Customer's needs.
• Creating a great vehicle delivery experience for the Customer.
• Following up with Customers to ensure satisfaction
• Prospecting through referrals and other creative approaches.
• Setting and achieving targeted sales goals.
• Gaining superior product knowledge to effectively help Customers.
• Transition Customers to the Service Department to support their ownership experience.

Skills on Resume: 

• Lead Response (Hard Skills)
• Customer Experience (Soft Skills)
• Sales Transition (Soft Skills)
• Consultative Selling (Soft Skills)
• Vehicle Delivery (Hard Skills)
• Customer Follow-Up (Soft Skills)
• Referral Prospecting (Hard Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Manage all incoming internet leads from the company website and outsourced companies
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Maintain responsibility for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing and Sales Cost Efficiency Analysis)
• General monthly analysis of divisional website traffic, hits, source, etc.
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Convert qualified leads into office appointments with on-site Sales Representatives
• Maintain current plan and lot pricing, hard copies, internet, and HSA

Skills on Resume: 

• Lead Management (Hard Skills)
• Data Entry (Hard Skills)
• Lead Qualification (Hard Skills)
• Sales Reporting (Hard Skills)
• Website Analysis (Hard Skills)
• Customer Prospecting (Hard Skills)
• Mail Coordination (Hard Skills)
• Appointment Conversion (Soft Skills)

Job Summary: 

• Satisfies the transportation needs of vehicle purchasers.
• Sells/leases and delivers a minimum of 10 units per month.
• Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully the product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Follows dealership procedure to obtain proper identification from the customer before the test drive.
• Utilizes dealership sales control and follow-up system.
• Exhibits a high level of commitment to customer satisfaction.
• Attends product and sales training courses with the sales manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and can explain depreciation to the customer.

Skills on Resume: 

• Customer Assistance (Soft Skills)
• Vehicle Sales (Hard Skills)
• Product Knowledge (Hard Skills)
• Customer Engagement (Soft Skills)
• Feature Explanation (Soft Skills)
• Test Drive Management (Hard Skills)
• Sales Follow-Up (Hard Skills)
• Customer Satisfaction (Soft Skills)

Job Summary: 

• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals over to the finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery before customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Maintains professional appearance.

Skills on Resume: 

• Deal Coordination (Hard Skills)
• Paperwork Processing (Hard Skills)
• Vehicle Delivery (Hard Skills)
• Customer Orientation (Soft Skills)
• Service Introduction (Soft Skills)
• Post-Delivery Follow-Up (Soft Skills)
• Prospect Development (Hard Skills)
• Time Management (Soft Skills)

Job Summary: 

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-shows.
• Participate in team and process development sessions, keeping positive relationships with teammates, sales teams and dealership management.
• Handle inbound phone inquiries and web appointment requests from customers
• Navigate through multiple computer applications with speed and accuracy
• Maintain a high level of world-class customer service/professionalism to all customers
• Recommend additional products that best suit the customer
• Qualify, manage, and follow up with leads and customer requests for new homes, then convert the leads to onsite traffic/sales.
• Assist with sales and marketing administration duties in a team environment. 

Skills on Resume: 

• Customer Communication (Soft Skills)
• Lead Follow-Up (Hard Skills)
• Product Information (Hard Skills)
• Financing Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)
• System Navigation (Hard Skills)
• Customer Service (Soft Skills)
• Sales Administration (Hard Skills)

Job Summary: 

• Respond to all incoming internet inquiries and online chats
• Provide continuous follow-up via phone and email throughout the customer’s buying cycle
• Set sales appointments for customers and assign to appropriate sales staff
• Keep a daily log of appointments and communicate with management
• Utilize the dealership database for all customer contact, appointments, tracking, and notes.
• Handling all inbound leads via phone and e-mail to set appointments for the sales reps.
• Differentiate by presenting unique selling points.
• Use interpersonal skills to build rapport to best serve the customer.
• Follow up with customers through phone calls, email, and text to ensure satisfaction and increase sales opportunities.
• Greet customers immediately, in a courteous and friendly manner.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate commitment to “make things right” by the Sales Management team.

Skills on Resume: 

• Lead Management (Hard Skills)
• Customer Follow-Up (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Database Management (Hard Skills)
• Sales Coordination (Hard Skills)
• Unique Selling (Soft Skills)
• Customer Rapport (Soft Skills)
• Complaint Resolution (Soft Skills)