Job Summary: 

• Manage all incoming internet leads from the company website and outsourced companies
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Maintain responsibility for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing and Sales Cost Efficiency Analysis)
• General monthly analysis of divisional website traffic, hits, source, etc.
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Convert qualified leads into office appointments with on-site Sales Representatives
• Maintain current plan and lot pricing, hard copies, internet, and HSA

Skills on Resume: 

• Lead Management (Hard Skills)
• Database Management (Hard Skills)
• Lead Qualification (Soft Skills)
• Report Generation (Hard Skills)
• Data Analysis (Hard Skills)
• Customer Prospecting (Soft Skills)
• Email Communication (Soft Skills)
• Appointment Scheduling (Soft Skills)

Job Summary: 

• Handle all internet, phone, and live chat inquiries using a variety of tools such as social media, email, phone and live chat scripts and templates.
• Communicate efficiently and effectively with clients by acknowledging messages, answering questions and responding to clients via their preferred method.
• Review the CRM system frequently and manage leads effectively.
• Follow up with leads, scheduling in-dealership appointments.
• Meets sales goals and objectives, including but not limited to response time, number of Internet leads received, appointments set, and number of vehicles sold.
• Present initial financing options based on customer needs.
• Develop an expert knowledge of OEM partners, their products, as well as an understanding of the competitive landscape from both a competitor and product perspective.
• Analyze lead data and develop strategies and supporting processes to support turning leads into sales.
• Achieve sales targets by overcoming objections, requesting business and negotiating price.
• Complete sales contracts and explain and offer warranties, services and financing options to clients.
• Liaise with the service department leaders to develop a strategy and execute a framework for providing solutions and options to off-warranty clients.
• Deliver an exceptional customer service experience to valued clients.

Skills on Resume: 

• Client Communication (Soft Skills)
• CRM Management (Hard Skills)
• Lead Follow-up (Soft Skills)
• Sales Negotiation (Soft Skills)
• Data Analysis (Hard Skills)
• Product Knowledge (Hard Skills)
• Customer Service (Soft Skills)
• Contract Completion (Hard Skills)

Job Summary: 

• Develop an understanding of motorcycles, ATVs, UTVs, and personal watercraft by studying characteristics, capabilities, and features between models
• Ensure the sales process is used with every sales opportunity
• Respond to and follow up with all web and phone leads promptly
• Assist customers with products and services sold at the dealership to present features and benefits to customers
• Correctly log names and numbers of customers encountered at the store daily
• Close sales by overcoming objections, asking for sales, negotiating price, completing sales or purchase contracts, explaining provisions, explaining and offering warranties, services, and financing.
• Updates job knowledge by participating in educational opportunities, reading professional publications
• Stay up-to-date on current inventory and use that knowledge to encourage customers to make a purchase, including new and used products.

Skills on Resume: 

• Product Knowledge (Hard Skills)
• Sales Process (Hard Skills)
• Lead Follow-up (Soft Skills)
• Customer Assistance (Soft Skills)
• Data Logging (Hard Skills)
• Sales Negotiation (Soft Skills)
• Continuous Learning (Soft Skills)
• Inventory Awareness (Hard Skills)

Job Summary: 

• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
• Satisfies the transportation needs of Internet-generated customers.
• Sells/leases and delivers a minimum of 10 units per month.
• Directs customers to produce information resources, including those available on the Internet.
• Assists customers in selecting a vehicle.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks e-mail frequently and responds to inquiries immediately.
• Delivers messages intended for other departments promptly. 
• Notify customers that their messages have been forwarded to the appropriate personnel for prompt attention.

Skills on Resume: 

• Effective Communication (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Sales Performance (Hard Skills)
• Information Guidance (Soft Skills)
• Vehicle Assistance (Hard Skills)
• Customer Psychology (Soft Skills)
• Email Management (Hard Skills)
• Interdepartmental Coordination (Soft Skills)

Job Summary: 

• Handles all Internet sales inquiries personally.
• Coordinates Internet promotions with other dealerships, sales promotions, and advertising.
• Ensure that the website address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens, and all dealership advertising.
• Research auto-buying services on the Internet and act as a liaison with any services the dealership uses to promote its site or advertise.
• Works with the webmaster to update the website frequently to attract new and repeat visitors.
• Takes photos of dealership inventory for use on the dealership site.
• Knows and understands the federal, state, and local laws that govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Attends product and sales training by the sales manager.

Skills on Resume: 

• Internet Sales (Hard Skills)
• Promotion Coordination (Soft Skills)
• Website Visibility (Hard Skills)
• Market Research (Hard Skills)
• Website Management (Hard Skills)
• Inventory Photography (Hard Skills)
• Regulatory Knowledge (Hard Skills)
• Goal Setting (Soft Skills)

Job Summary: 

• Prepare equipment for posting and sale (i.e., cleaning, removing stickers, etc.)
• Stage and photograph prepped equipment to be listed on eBay
• Navigate the website, including managing inventory
• Pick items that have been sold from the warehouse and parts department and prepare for shipping
• Confirm that picked items match the listing and that any accessories mentioned are included
• Pack sold items using appropriate boxes and packaging materials
• Daily site maintenance of the online sales platform, including site stability, site changes, troubleshooting, escalation, and resolution
• Work with search keyword techniques to improve the search results of products
• Manage and update the items, including setting up new products and promotional items, as well as maintaining product and category pages
• Monitor and report on eBay performance and analytics
• Research items to write an appropriate description
• Break down handheld devices to salvage parts
• Maintain and organize salvaged parts inventory
• Maintain an organized and clean work environment
• Involved in the planning, organization, and implementation of special events, specific projects, or program changes

Skills on Resume: 

• Equipment Preparation (Hard Skills)
• Product Photography (Hard Skills)
• Inventory Management (Hard Skills)
• Order Fulfillment (Hard Skills)
• Packaging Skills (Hard Skills)
• Website Maintenance (Hard Skills)
• Keyword Optimization (Hard Skills)
• Performance Analysis (Hard Skills)

Job Summary: 

• Follow the trusted door-to-deal sales process
• Work with an industry-leading team to sell new and used RVs with the highest quality customer experience
• Conduct an effective demonstration of units
• Working knowledge of each product being sold
• Close sales effectively by working closely with the F&I team
• Follow up and commit to a no-pressure, high-integrity approach with each customer
• Generate ideas to exceed sales goals and demonstrate best revenue-generating practices to the team and organization
• Stay on top of market trends, the RV industry and current dealership inventory

Skills on Resume: 

• Sales Process (Hard Skills)
• Customer Experience (Soft Skills)
• Product Demonstration (Hard Skills)
• Product Knowledge (Hard Skills)
• Sales Collaboration (Soft Skills)
• Customer Follow-up (Soft Skills)
• Goal Achievement (Soft Skills)
• Market Awareness (Hard Skills)

Job Summary: 

• Meet the minimum threshold for appointments booked daily
• Exceed daily quota for outgoing calls
• Confirm all appointments, reschedule missed appointments accordingly
• Answer all incoming calls promptly, professionally, using the script
• Directly respond to all emails, chats/texts, and messages with accuracy
• Engage with prospects immediately after a store visitor
• Cultivate an open line of communication with all contacts for up to 120 days after introduction
• Maintain a history log, record appointments, inquiries, and next steps
• Stay abreast of the latest technologies and news in the automotive industry
• Foster open and honest relationships with the team and management

Skills on Resume: 

• Appointment Scheduling (Hard Skills)
• Call Management (Hard Skills)
• Customer Follow-up (Soft Skills)
• Email Communication (Soft Skills)
• Prospect Engagement (Soft Skills)
• Record Keeping (Hard Skills)
• Industry Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Contact and communicate with customers to identify automotive needs
• Answer all calls in a prompt, professional, and courteous manner
• Use scripts to collect all pertinent customer information and document it in the system accordingly
• Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
• Meet all daily and monthly performance goals, phone up percentages, appointments set percentages, and show and sold percentages
• Make a high number of calls per day
• Document all communication with the customer in the customer management system
• Complete internet lead management work plans daily
• Ensure to maintain high volume calls, ranging from 50+ outbound calls per day and 50+emails each day
• Follow all dealership processes and procedures, high frequency of contact with customers
• Create and maintain customer relationships

Skills on Resume: 

• Customer Communication (Soft Skills)
• Call Handling (Hard Skills)
• Information Documentation (Hard Skills)
• Product Knowledge (Hard Skills)
• Performance Tracking (Hard Skills)
• High-Volume Calling (Hard Skills)
• CRM Management (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Sell vehicles and products using email, phone, and face-to-face skills sets
• Attend sales meetings for both the dealership and the eSales department
• Use a computer for email, Lead Management Tool (LMT), websites and MS Office applications such as Word, Excel and other tracking/lead software
• Call prospects when new leads come in
• Set appointments and dealership visits with prospects
• Achieve Lead-to-Dealership conversion rate goals
• Achieve an overall Lead-to-Sales closing ratio goal
• Attend training and complete testing requirements to become certified in all available factory online training and RideNow training
• Utilize RideNow phone word tracks as guidelines for process and flow

Skills on Resume: 

• Sales Communication (Soft Skills)
• Meeting Participation (Soft Skills)
• Computer Proficiency (Hard Skills)
• Lead Calling (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Conversion Optimization (Hard Skills)
• Sales Closing (Soft Skills)
• Training Completion (Hard Skills)

Job Summary: 

• Directly responsible for monitoring, following up with potential customer leads received via the internet, phone, and visits to the dealership.
• Following and maintaining a relationship with former customers
• Monitoring and contacting internet and phone leads
• Determining each customer's vehicle needs by active listening
• Setting, confirming, and following up on customer inquiries
• Maintains customer information in the designated software system
• Directs customers to the appropriate department or point-of-contact
• Perform post-sale follow-up calls to ensure customer satisfaction

Skills on Resume: 

• Lead Monitoring (Hard Skills)
• Customer Retention (Soft Skills)
• Lead Communication (Hard Skills)
• Active Listening (Soft Skills)
• Inquiry Management (Hard Skills)
• Data Entry (Hard Skills)
• Customer Direction (Soft Skills)
• Post-Sale Follow-up (Soft Skills)

Job Summary: 

• Be responsible for BDC operations, lead management, customer satisfaction and business growth.
• Answer basic questions about processes and customer service issues.
• Monitor employees working on inbound and outbound calls.
• Keep track of all Internet leads and answer them promptly.
• Oversee contacts distribution of outbound contacts daily.
• Maintain outbound requirements specific to each store.
• Make quarterly store visits and maintain healthy relationships with Store Operators, Sales Managers and Sales Representatives for each store.
• Communicate with customers through e-mail, telephone, and in person
• Use internal software, and other 3rd party software to list equipment online

Skills on Resume: 

• BDC Management (Hard Skills)
• Customer Service (Soft Skills)
• Team Supervision (Soft Skills)
• Lead Tracking (Hard Skills)
• Contact Distribution (Hard Skills)
• Store Coordination (Soft Skills)
• Relationship Management (Soft Skills)
• Software Utilization (Hard Skills)

Job Summary: 

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or are no-shows
• Participate in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management
• Utilize the CRM tracking system daily
• Analyze consumer behavior and adjust e-mail and advertising campaigns accordingly.
• Conduct ad hoc analysis, build lists, segments, and deliverables to marketing/E-Commerce team

Skills on Resume: 

• Customer Communication (Soft Skills)
• Lead Response (Hard Skills)
• Product Guidance (Soft Skills)
• Financing Knowledge (Hard Skills)
• Lead Follow-up (Soft Skills)
• Team Collaboration (Soft Skills)
• CRM Management (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Understand the psychology of the internet customers, their needs, and accordingly target the customers and provide them with detailed knowledge of various services and products of the organization
• Communicate effectively with the prospective as well as the existing customers by adopting the ways they would like to interact via phone, internet, or in person
• Direct the customers and guide them on the various product information resources, services, etc., that are available online
• Check the emails regularly and immediately respond to the inquiries or questions that may be posed by the clients, and make sure that the customers have been duly notified of the same
• Coordinate the internet promotions and handle all the sales inquiries, and work out strategies to attract new customers
• Keep in contact with the sales leads, assist in setting up appointments, quote the requirements of the project, and assist in closing the sales as well
• Qualify, manage, and follow up with leads and customer requests for new homes, then convert the leads to onsite traffic/sales.
• Work closely with other Internet Sales Specialists, the Vice President of Sales, and the Marketing Director to assist with sales and marketing administration duties in a team environment. 
• Handling all inbound leads via phone and e-mail to set appointments for the sales reps.
• Use interpersonal skills to build rapport to best serve the customer.
• Follow up with customers through phone calls, email, and text to ensure satisfaction and increase sales opportunities.

Skills on Resume: 

• Customer Psychology (Soft Skills)
• Effective Communication (Soft Skills)
• Product Guidance (Soft Skills)
• Email Management (Hard Skills)
• Promotion Coordination (Hard Skills)
• Lead Conversion (Hard Skills)
• Team Collaboration (Soft Skills)
• Customer Follow-up (Soft Skills)

Job Summary: 

• Respond to all incoming internet inquiries and online chats
• Provide continuous follow-up via phone and email throughout the customer’s buying cycle
• Set sales appointments for customers and assign to appropriate sales staff
• Keep a daily log of appointments and communicate with management
• Utilize the dealership database for all customer contact, appointments, tracking, and notes.
• Convey general information regarding current inventory or specials
• Respond to all internet leads from various dealer websites and 3rd party vendors
• Execute the DeFouw lead process set by the DeFouw management team and ensure timely follow-up
• Execute outstanding customer communication via email, phone, text, and face-to-face
• Remain 100% trained with brand requirements and dealership tools
• Manage all incoming leads from the company website and 3rd party lead sources.
• Document and update customer interactions within the customer relationship management (CRM) system.
• Participate in realtor presentations to promote existing and upcoming communities.

Skills on Resume: 

• Lead Response (Hard Skills)
• Customer Follow-up (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Record Keeping (Hard Skills)
• Database Management (Hard Skills)
• Inventory Knowledge (Hard Skills)
• Customer Communication (Soft Skills)
• CRM Management (Hard Skills)

Job Summary: 

• Book appointments and check appointments for the sales staff.
• Build rapport with guests by asking open-ended questions to determine needs and closed-ended questions to confirm and narrow down specific information.
• Respond to inbound internet inquiries in a timely and informative manner.
• Develop strategies and tactics to build brand and drive traffic to the website and the front door.
• Leverage data software and sales tools to review/compare data sets within CRM and make recommendations to drive sales
• Build/modify reports and dashboards for sales, marketing, and dealership operations to assist in lead generation and sales data to make data-driven decisions
• Support lead generation and customer success management projects/initiatives, such as Email/SMS campaigns, marketing automation, and general marketing plugins for CRM
• Analyze/track performance of marketing campaigns/special initiatives
• Handle inbound phone calls and make outbound calls to set a Sales Appointment.
• Respond to inbound internet leads by phone, text message, and email
• Contacting and communicating with customers to identify needs
• Updating the CRM with proper contact information, notes, and additional information
• Attends company meetings and training

Skills on Resume: 

• Appointment Scheduling (Hard Skills)
• Customer Rapport (Soft Skills)
• Inquiry Response (Soft Skills)
• Marketing Strategy (Hard Skills)
• Data Analysis (Hard Skills)
• Report Building (Hard Skills)
• Lead Generation (Hard Skills)
• CRM Management (Hard Skills)