Job Summary: 

• Be responsible as the expert for formulating and leading presales technical/functional support activity to prospective clients and customers while ensuring customer satisfaction, through online/in-person sales efforts. 
• Acts as a technical resource and mentor for less experienced Internet Sales Consultants. 
• Focuses on large or complex sales opportunities that need creative and complex solutions. 
• Develops productivity tools and training for other Internet Sales Consultants. 
• Develops and delivers outstanding Oracle presentations and demonstrations. 
• Leads any aspects of the technical sales process. 
• Advises internal and external clients on overall architectural solutions.
• Support the sales team in online/in-person selling efforts. 
• Formulate and lead presales technical/functional sales support activity for customers, as well as community development of resources and solutions based on market needs. 

Skills on Resume: 

• Technical Expertise (Hard Skills)
• Solution Architecture (Hard Skills)
• Sales Enablement (Hard Skills)
• Presentation Delivery (Soft Skills)
• Customer Engagement (Soft Skills)
• Team Mentoring (Soft Skills)
• Problem Solving (Soft Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Respond to all e-mail and phone leads immediately
• Provide consistent follow-up to online prospects to facilitate appointments with Sales Managers
• Provide information and marketing material to prospects
• Help prospects determine the best community and floor plan for their needs
• Utilize lead-management software, Live Chat, and other web-based tools
• Plan e-mail campaigns with E-mail Marketing Specialist
• Assist with new community launches by building interest lists for "Coming Soon" communities
• Continually provide nurture e-mails and phone calls to prospects

Skills on Resume: 

• Lead Management (Hard Skills)
• Customer Communication (Soft Skills)
• Follow Up (Soft Skills)
• Email Marketing (Hard Skills)
• Sales Coordination (Soft Skills)
• CRM Software (Hard Skills)
• Prospect Nurturing (Soft Skills)
• Community Outreach (Soft Skills)

Job Summary: 

• Contacting and communicating with customers to identify needs
• Develop and relay a high level of product knowledge around vehicle features
• Build rapport with customers to build a base of referrals to establish a robust customer network
• Answer internet leads promptly by phone or email
• Reach store goals and execute on a pre-defined closing ratio on internet leads
• Answer sales phone calls and set appointments for clients
• Maintain a positive and ethical working relationship with all employees, manufacturers, lenders, vendors, and customers
• Continue to maintain dealership's value, quality, and integrity
• Analyze information and evaluate alternatives in an effort to resolve issues and make sound, timely decisions.
• Performs efficiently with the normal amount of direction for the position, displays the professional attitude and capabilities of a self-starter.

Skills on Resume: 

• Customer Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Relationship Building (Soft Skills)
• Lead Management (Hard Skills)
• Sales Execution (Hard Skills)
• Appointment Setting (Soft Skills)
• Ethical Conduct (Soft Skills)
• Decision Making (Soft Skills)

Job Summary: 

• Engage operational users on their tactical pains, while maintaining a strategic focus with the top management
• Align with the customer requirements
• Drive large EBS financial opportunities with the sales and partner team.
• Create EBS financials solutions and demos for customers
• Helpcraft is a competitive EBS solution
• Alignment of Solution Consulting, Sales, and Partner teams
• Maintain up-to-date knowledge and expertise in EBS Solutions
• Leverage amazing content and ideas from the broader community
• Network with SMEs and product management from other regions to come up with great solution ideas
• Leverage technology products from broader businesses to drive innovation and larger deals

Skills on Resume: 

• Customer Alignment (Soft Skills)
• Strategic Thinking (Soft Skills)
• Solution Design (Hard Skills)
• Financial Expertise (Hard Skills)
• Team Collaboration (Soft Skills)
• Product Knowledge (Hard Skills)
• Networking Skills (Soft Skills)
• Innovation Drive (Soft Skills)

Job Summary: 

• Develops, consistently monitors, and adjusts sales goals (financial/budgets and volumes) to achieve Company and franchise sales objectives.
• Proactively works with Sales Consultants, General Sales Manager (GSM), and/or General Manager (GM) to develop action plans to immediately correct performance to consistently meet and exceed sales goals.
• Analyzes market and franchise data to develop a growth plan and identify areas of opportunity.
• Proactively and consistently works with management to ensure that revenue targets are met.
• Works closely with management to develop and implement effective cost control strategies.
• Monitors sales and profitability to ensure strategic goals are being met.
• Effectively and Efficiently Manages E-Business Processes and Procedures
• Follows the processes and procedures established to market the Rusnak Auto Group, franchise vehicle inventories, and the lead services used to drive e-business to the group.
• Ensures accuracy of data at all times relative to inventories.
• Ensures that all PPI is protected at all times in a manner that meets all governmental requirements.
• Ensures timely reporting of e-business activity to the general manager and general sales manager.

Skills on Resume: 

• Sales Planning (Hard Skills)
• Performance Management (Soft Skills)
• Market Analysis (Hard Skills)
• Revenue Optimization (Hard Skills)
• Cost Control (Hard Skills)
• Profitability Monitoring (Hard Skills)
• Process Management (Hard Skills)
• Data Accuracy (Hard Skills)

Job Summary: 

• Effectively and Efficiently Implements Strategic Planning
• Proactively participates in the Company's strategic planning process.
• Implements the corporate planning process.
• Works with GSM to develop the corporate plan.
• Works with GSM to evaluate performance and develop strategies for improving performance against the corporate plan.
• Analyzes current market conditions.
• Evaluates department personnel with the GSM to ensure they continually have the right candidate at the right time for the right position.
• Ensures Consistent Adherence to Corporate CRM Requirements
• Adheres to the corporate requirements using the CRM tool.
• Ensures emails are sent through CRM for accurate accountability.
• Works to increase conversions from leads to scheduled appointments.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Performance Evaluation (Soft Skills)
• Market Analysis (Hard Skills)
• Talent Management (Soft Skills)
• CRM Management (Hard Skills)
• Email Coordination (Hard Skills)
• Lead Conversion (Hard Skills)
• Collaboration Skills (Soft Skills)

Job Summary: 

• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Handle all incoming online email leads, phone leads
• Respond to email inquiries in a professional, well-spoken manner
• Assist customers in vehicle selection based on their needs
• Direct customers to product information resources, including those available online
• Check email frequently and respond to inquiries promptly
• Build relationships and create customers for life.
• Assist them in selecting a vehicle by asking questions and listening carefully to their responses.
• Perform high-quality and professional demonstrations of new/used vehicles.
• Follow up with buyers to ensure referral business.
• Learn to overcome objections and thrive in sales situations
• Direct report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.

Skills on Resume: 

• Lead Generation (Hard Skills)
• Customer Communication (Soft Skills)
• Email Management (Hard Skills)
• Vehicle Knowledge (Hard Skills)
• Relationship Building (Soft Skills)
• Sales Demonstration (Hard Skills)
• Objection Handling (Soft Skills)
• Activity Reporting (Hard Skills)

Job Summary: 

• Respond to customers who inquire about a vehicle advertised online utilizing phone and email methods.
• Works with customers who visit the store, directly taking them from the initial buying process through to the final sale.
• Contacting and communicating with customers to identify needs using a proven sales process.
• Build rapport with customers to build a base of referrals to establish a customer network
• Answer internet leads within the stores' required time and email product information with pricing
• Answer sales phone calls and set appointments for customers
• Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
• Conduct test drives and vehicle walk-arounds with the customer
• Work with the customer from start to finish throughout the buying process
• Utilize and maintain a customer relations management database
• Maintain professional business attire and appearance

Skills on Resume: 

• Customer Communication (Soft Skills)
• Sales Process (Hard Skills)
• Relationship Building (Soft Skills)
• Lead Response (Hard Skills)
• Appointment Setting (Soft Skills)
• Follow Up (Soft Skills)
• Test Drive (Hard Skills)
• CRM Management (Hard Skills)

Job Summary: 

• Reach out to and follow up with prospective customers
• Generate appointments by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
• Connect new customers with the appropriate sales team member
• Work with customers in a professional, well-spoken manner
• Direct customers to product information resources, including those available online
• Proactively build out a prospecting network
• Meet and exceed goals each month and quarter
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Maintain a professional appearance

Skills on Resume: 

• Lead Generation (Hard Skills)
• Customer Communication (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Professional Conduct (Soft Skills)
• Networking Skills (Soft Skills)
• Goal Achievement (Soft Skills)
• CRM Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Effectively capture and convert internet customer traffic into viable sales prospects by creating a desire for internet customers to visit Welcome Home Centers (WHC)
• Create a positive experience for internet customers through the use of email, online live chat, and division 1-800 numbers
• Guide internet customers through a consultative sales process via email, live chat, phone, and face-to-face meetings
• Provide immediate or same-day email or telephone response to all internet customer requests, with a targeted goal of a one-hour turnaround for all initial correspondence
• Educate internet customers on current/future community and product offerings and incentive opportunities
• Qualify prospective customers based on desired locations, timing for purchase, and availability of new homes
• Follow up with internet customers per the follow-up program outlined by the division
• Partner with the New Home Consultant to provide an extraordinary experience to customers throughout the sales process

Skills on Resume: 

• Lead Conversion (Hard Skills)
• Customer Engagement (Soft Skills)
• Consultative Selling (Soft Skills)
• Email Communication (Hard Skills)
• Product Knowledge (Hard Skills)
• Customer Qualification (Hard Skills)
• Follow Up (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Manage and distribute electronic marketing collateral to prospective customers who visit the website via the National Internet Center
• Create and effectively manage an internet customer database, which includes interest lists and VIP interest lists
• Complete and utilize corporate and division-provided tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities via lennardaily.com
• Have a competent understanding of the division's product and community offerings and incentive opportunities at all times
• Coordinate Sales Department efforts to improve the collection of email contact information as part of the customer registration process
• Primarily work in the corporate office, with occasional work done in the Welcome Home Centers
• Monitor website data, digital photography, illustrations and virtual tours on lennar.com and other affiliated websites
• Attend all company sales meetings, phone banks and training programs
• Coordinate online efforts and reporting with the National Internet Center

Skills on Resume: 

• Digital Marketing (Hard Skills)
• Database Management (Hard Skills)
• Data Reporting (Hard Skills)
• Product Knowledge (Hard Skills)
• Email Collection (Hard Skills)
• Office Coordination (Soft Skills)
• Website Monitoring (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
• Has thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of Internet-generated customers.
• Directs customers to product information resources, including those available on the Internet.
• Assists customers in selecting vehicles.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks email frequently and responds to inquiries immediately.
• Delivers messages intended for other departments promptly.
• Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all Internet sales inquiries personally.

Skills on Resume: 

• Customer Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Needs Assessment (Soft Skills)
• Information Guidance (Soft Skills)
• Vehicle Selection (Hard Skills)
• Customer Psychology (Soft Skills)
• Email Management (Hard Skills)
• Sales Handling (Hard Skills)

Job Summary: 

• Coordinates Internet promotions with other dealership sales promotions and advertising.
• Ensures that the website address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens and all dealership advertising.
• Research auto-buying services on the Internet and act as a liaison with any services the dealership uses to promote its site or advertise.
• Works with the webmaster to update the website frequently to attract new and repeat visitors.
• Takes photos of dealership inventory for use on the dealership site.
• Maintains an ongoing customer database to capture repeat business.
• Knows and understands the federal, state and local laws that govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Attends product and sales training by the sales manager.

Skills on Resume: 

• Promotional Coordination (Soft Skills)
• Advertising Management (Hard Skills)
• Market Research (Hard Skills)
• Website Maintenance (Hard Skills)
• Inventory Photography (Hard Skills)
• Customer Database (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Product Training (Soft Skills)

Job Summary: 

• Responds to all SQL leads during established hours in 29 minutes or less
• Utilizes compound contacting to establish professional and value-based 2 way communication with leads and carries the conversations to the point of a warm turn over to a sales consultant.
• Gain FORMAT information from SQLs and enter it into HubSpot.
• Contact a SQL before reassigning to MQL if no contact is established.
• Assigns or works with the manager to assign leads in the method directed by MGMT.
• Maintains high levels of ethics and integrity with the lead distribution and does so at his/her Manager's direction
• Establishes and maintains good long-term relationships with customers before and after the sale.
• Develop long-term relationships with customers
• Acquire full knowledge of the complete product line, features and accessories available for purchase

Skills on Resume: 

• Lead Response (Hard Skills)
• Customer Communication (Soft Skills)
• Data Entry (Hard Skills)
• Lead Assignment (Hard Skills)
• Ethical Conduct (Soft Skills)
• Relationship Building (Soft Skills)
• Product Knowledge (Hard Skills)
• CRM Management (Hard Skills)

Job Summary: 

• Shows product in the showroom, at off-site displays or shows, and demonstrates boats on the water
• Follows the MarineMax sales process to improve selling skills, including prospecting for new customers and following up on customers previously contacted.
• Diligently inputs and maintains accurate and comprehensive customer and prospect information into the IDS system and utilizes data consistently to generate sales.
• Accurately computes and quotes sales price, including tax, trade-in allowance, and license fee.
• Works with the Business Manager to communicate the requirements for financing the purchase
• Project a professional and knowledgeable image at all times
• Oversee the delivery of each unit sold
• Introduce customers to the dealership team to emphasize the quality and efficiency of the dealership's service operations
• Professionally lead and support customer events, including Getaways
• Actively participate in boat shows and other off-site promotions

Skills on Resume: 

• Product Demonstration (Hard Skills)
• Sales Process (Hard Skills)
• Data Management (Hard Skills)
• Price Quotation (Hard Skills)
• Financial Coordination (Hard Skills)
• Professional Presentation (Soft Skills)
• Customer Onboarding (Soft Skills)
• Event Participation (Soft Skills)

Job Summary: 

• Monitor and respond to all internet leads (referral services and website)
• Develop a client prospecting file upon lead receipt
• Quote pricing, rates, and inventory availability
• Meet and greet prospects (by appointment)
• Build rapport with customers to build a base of referrals to establish a robust customer network
• Reach store goals and execute on a pre-defined closing ratio on internet leads
• Maintain a positive and ethical working relationship with all employees, manufacturers, lenders, vendors, and customers
• Analyze information and evaluate alternatives in an effort to resolve issues and make sound, timely decisions

Skills on Resume: 

• Lead Management (Hard Skills)
• Prospect Development (Hard Skills)
• Price Quotation (Hard Skills)
• Customer Engagement (Soft Skills)
• Relationship Building (Soft Skills)
• Sales Execution (Hard Skills)
• Ethical Conduct (Soft Skills)
• Decision Making (Soft Skills)

Job Summary: 

• Satisfies the transportation needs of Internet-generated purchasers.
• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Handles Internet sales inquiries personally, promptly.
• Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully the product performance, application, and benefits to prospects.
• Follows dealership procedure to obtain proper identification from the customer before the test drive.
• Understands and utilizes all functions of the dealership sales control and follow-up system.
• Follows up on internet leads until the salesperson has knowledge that the lead is exhausted.
• Reports to the manager or assistant that the contact should be reviewed and removed.
• Exhibits a high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws that govern retail automobile sales.

Skills on Resume: 

• Customer Communication (Soft Skills)
• Vehicle Knowledge (Hard Skills)
• Customer Psychology (Soft Skills)
• Lead Management (Hard Skills)
• Sales Process (Hard Skills)
• Product Presentation (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Establishes personal income goals that are consistent with dealership standards or productivity and devises a strategy to meet those goals.
• Attends product and sales training courses with the sales manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values and can explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals over to the finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery before customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Follows up on all post-delivery items, tags/title work, "we owe ", and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Skills on Resume: 

• Goal Setting (Soft Skills)
• Product Knowledge (Hard Skills)
• Value Explanation (Soft Skills)
• Deal Processing (Hard Skills)
• Customer Delivery (Soft Skills)
• Service Introduction (Soft Skills)
• Follow Up (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Works with internet sales leads by contacting customers and getting a set appointment for a dealership visit
• Answers ALL incoming Sales Appointment calls using the script
• Logs ALL customer comments into the CRM system
• Follows up with all non-appointment incoming sales calls
• Contact unsold Showroom traffic leads using a script
• Follows up with appointments and missed appointments
• Confirms all pending appointments
• Follows up with aged sales leads

Skills on Resume: 

• Lead Management (Hard Skills)
• Appointment Scheduling (Hard Skills)
• CRM Management (Hard Skills)
• Customer Follow-Up (Soft Skills)
• Phone Communication (Soft Skills)
• Script Adherence (Hard Skills)
• Sales Coordination (Soft Skills)
• Data Logging (Hard Skills)

Job Summary: 

• Customer-focused, determine their needs, and discuss vehicle options
• Take customers on a test drive and demonstrate automotive features (must have a valid driver’s license)
• Follow up with existing and potential customers to generate leads and convert them into sales
• Complete quotes, return email/voicemail, and other functions, including running credit applications and processing transaction paperwork
• Effectively utilize customer relationship management (CRM) to track customer interactions and follow-up efforts
• Prepare sold vehicles for customers before customer arrival
• Perform the delivery presentation, ensuring the customer understands the vehicle’s operating features, warranty, and paperwork
• Follow up with the client to ensure a long-term relationship and solicit referrals

Skills on Resume: 

• Customer Engagement (Soft Skills)
• Product Demonstration (Hard Skills)
• Lead Generation (Hard Skills)
• Transaction Processing (Hard Skills)
• CRM Management (Hard Skills)
• Vehicle Preparation (Hard Skills)
• Delivery Presentation (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Manage internet sales leads, which include responding to inquiries in a timely fashion, setting appointments, and answering questions on available new and pre-owned inventory
• Creating and building relationships with new and existing customers through proper follow-up and customer service
• Prospecting new customers through social media, networking, e-mail, and phone
• Demonstrating vehicle benefits and amenities, including test drives
• Meeting and exceeding dealership goals and sales objectives
• Maintaining proper customer satisfaction ratings
• Clearly and professionally document all customer feedback and information into CRM software (Vinsolutions).
• Be responsible for making outbound sold and unsold follow-up calls
• Generate appointments by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Generate sales appointments for customers to meet with Sales Representatives. 
• Sell and ask for the appointment while continuously making phone calls and sending emails throughout the buying process.
• Schedule appointments using dealership-approved methods. 
• Listen to and help interpret customers' statements accurately.

Skills on Resume: 

• Lead Management (Hard Skills)
• Customer Service (Soft Skills)
• Prospecting Skills (Hard Skills)
• Product Demonstration (Hard Skills)
• Sales Achievement (Soft Skills)
• Customer Satisfaction (Soft Skills)
• CRM Management (Hard Skills)
• Appointment Scheduling (Hard Skills)

Job Summary: 

• Manage all incoming internet email and phone opportunities
• Respond to email inquiries in a professional, well-spoken manner
• Assist customers in appropriate vehicle selection by explaining features and options
• Check email frequently and respond to inquiries immediately
• Direct customers to product information resources, including those available on the internet
• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Respond to all sales internet inquiries in a timely fashion
• Provide necessary information to potential customers (ie, inventory listings, price quotes, trade values, etc.).
• Understand internet customers’ needs, encourage customers to visit the showroom for proper vehicle demonstration, and close the transaction.
• Provide internet recap reports on a daily, weekly, and monthly basis.
• Maintain a customer database of all internet leads to capture repeat business.

Skills on Resume: 

• Lead Management (Hard Skills)
• Email Communication (Hard Skills)
• Vehicle Knowledge (Hard Skills)
• Customer Engagement (Soft Skills)
• Information Delivery (Hard Skills)
• Sales Coordination (Soft Skills)
• Reporting Skills (Hard Skills)
• Database Management (Hard Skills)

Job Summary: 

• Book appointments and check appointments for the sales staff.
• Build rapport with guests by asking open-ended questions to determine needs and closed-ended questions to confirm and narrow down specific information.
• Respond to inbound internet inquiries in a timely and informative manner.
• Develop strategies and tactics to build brand and drive traffic to the website and the front door.
• Build strategic relationships and partnerships.
• Analyze consumer behavior and adjust e-mail and advertising campaigns accordingly.
• Greet and guide clients as they appear on the lot to proceed into the sales process.
• Engage in conversation with clients to fully understand their needs.
• Assist clients in identifying a vehicle that fulfills their wants and needs.
• Know the ins and outs of product offerings, optional packages, and the latest technology
• Customize vehicle delivery while ensuring that the client understands the vehicle's operational features.
• Daily follow-up using the dealership's Customer Relationship Management System (CRM).
• Communicate effectively with internet customers according to their preferred method of communication (phone, text, email, or in person)
• Manage Internet customers daily with ongoing follow up keeping customers informed of special events, availability, special offers, etc.
• Continue to schedule appointments for customers who have not yet visited the showroom.
• Maintain notes in Higher Gear (CRM) for accurate record keeping

Skills on Resume: 

• Appointment Scheduling (Hard Skills)
• Customer Communication (Soft Skills)
• Brand Development (Hard Skills)
• Market Analysis (Hard Skills)
• Relationship Building (Soft Skills)
• Product Knowledge (Hard Skills)
• Vehicle Delivery (Soft Skills)
• CRM Management (Hard Skills)

Job Summary: 

• Respond quickly to internet, phone, and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information
• Apply ethical selling techniques, comply with all company, DMV, State and Federal requirements
• Present initial financing options based on customer needs
• Participate in team and process development sessions, keeping positive relationships with teammates, sales teams and dealership management
• Answers questions and helps move the digital transaction process forward
• Communicate effectively with customers through chat, phone, and email
• Single point of contact for the customer throughout the transaction
• Presents protection products (ex, Extended warranties)
• Communicates paperwork and logistic timelines
• Handle inbound phone inquiries and web appointment requests from customers
• Navigate through multiple computer applications with speed and accuracy
• Maintain a high level of world-class customer service/professionalism to all customers
• Recommend additional products that best suit the customer
• Accept and implement coaching and feedback to achieve individual and team performance goals

Skills on Resume: 

• Customer Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Ethical Selling (Soft Skills)
• Financial Consultation (Hard Skills)
• Team Collaboration (Soft Skills)
• Process Navigation (Hard Skills)
• Customer Service (Soft Skills)
• Sales Presentation (Hard Skills)

Job Summary: 

• Communicate effectively with customers through chat, phone, and CRM/email
• Schedules vehicle inspections with the customer
• Communicates inspection appointment with the valet
• Complete pre-inspection check sheet on all vehicle offers
• Communicate effectively with customers through chat, phone, and CRM/email
• Schedules vehicle pickup and delivery with the customer
• Identify and analyze customer needs, and provide superior customer service
• Meet daily, weekly, and monthly vehicle sales quotas
• Build and maintain customer loyalty through effective communication
• Attend sales meetings and continuous training
• Ensure Faulkner processes are being followed consistently
• Follow up with incoming leads, build a strong customer base
• Answer questions and help move the digital transaction process forward
• Single point of contact for the customer throughout the transaction
• Present proposals, protection products (ex, Extended warranties)
• Collect down payment, communicate paperwork, and logistic timelines

Skills on Resume: 

• Customer Communication (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Inspection Coordination (Hard Skills)
• Customer Service (Soft Skills)
• Sales Execution (Hard Skills)
• Customer Retention (Soft Skills)
• Process Compliance (Hard Skills)
• Transaction Management (Hard Skills)

Job Summary: 

• Deliver exceptional customer service
• Managing internet sales leads and follow-up
• Manage a high volume of customer inquiries by phone, email, text, and chat
• Responding to Internet Lead service requests promptly
• Be a liaison between customers and the service department
• Create and maintain an internet business process
• Follow all company policies and procedures
• Receive credit applications (manually and online)
• Remain up-to-date on products, market trends, and certifications
• Understand and implement the dealership sales process
• Maintain Customer Service Index, Gross Average, and monthly units to dealership standards
• Answer and follow up with internet and phone leads
• Develop skills to help facilitate the customer buying experience
• Learn and maintain top-notch knowledge of the product

Skills on Resume: 

• Customer Service (Soft Skills)
• Lead Management (Hard Skills)
• Multichannel Communication (Soft Skills)
• Process Development (Hard Skills)
• Department Coordination (Soft Skills)
• Credit Processing (Hard Skills)
• Product Knowledge (Hard Skills)
• Sales Process (Hard Skills)