Job Summary: 

• Helps customers with vehicle selection and promotes model options and features, value-add products and services, purchase and finance options, and dealership policies/services
• Completes all sales documentation in a comprehensive and accurate manner
• Negotiates sale closure in a clear, concise, and highly ethical fashion
• Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements
• Maintains up-to-date knowledge of all vehicles, accessories, value-added products/services, financing options, servicing plans, promotions, and industry trends
• Helps maintain the dealership's website, including taking photos of current inventory
• Prominently displays web address throughout the dealership, on business cards, in all dealership advertising, and in all other appropriate media
• Helps promote the dealership online via Social Media outlets (Twitter, Facebook, etc.)

Skills on Resume: 

• Customer Assistance (Soft Skills)
• Product Knowledge (Hard Skills)
• Sales Negotiation (Soft Skills)
• Documentation Accuracy (Hard Skills)
• Vehicle Delivery (Soft Skills)
• Digital Marketing (Hard Skills)
• Website Maintenance (Hard Skills)
• Social Promotion (Hard Skills)

Job Summary: 

• Handle all incoming internet email leads and internet phone leads
• Assist customers in appropriate vehicle selection, direct them to product information resources on the website and through the Manufacturer's site
• Explain product performance, application, and benefits to prospects.
• Describe all optional equipment available for customer purchase.
• Build a strong rapport with customers.
• Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards.
• Report to Internet Sales Manager regarding objectives, planned activities, reviews, and analyses.
• Be available to respond to email inquiries in a professional, well-spoken manner
• Check email frequently and respond to inquiries immediately

Skills on Resume: 

• Lead Management (Hard Skills)
• Vehicle Selection (Hard Skills)
• Product Explanation (Soft Skills)
• Option Knowledge (Hard Skills)
• Customer Rapport (Soft Skills)
• Sales Process (Hard Skills)
• Email Communication (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Responds to customer requests from the internet lead system and determines the make, type, and quality of vehicle desired.
• Provides details about features and suggests optional equipment for the customer to purchase.
• Research the availability of models and optional equipment using a computer database.
• Set an appointment with the customer to come to the dealership to demonstrate the vehicle via a test drive.
• Consults with the Sales Manager, never allowing a customer to walk without first consulting with a Sales Manager.
• Ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system and makes follow-up calls to those potential customers.
• Follows established selling steps and selling policies and procedures.
• Remains knowledgeable of new products, features, accessories, etc.
• Attends sales meetings and training sessions.

Skills on Resume: 

• Lead Response (Hard Skills)
• Product Knowledge (Hard Skills)
• Database Research (Hard Skills)
• Appointment Setting (Soft Skills)
• Manager Consultation (Soft Skills)
• Customer Education (Soft Skills)
• Follow-Up System (Hard Skills)
• Sales Procedures (Hard Skills)

Job Summary: 

• Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, and after-call work.
• Develop and deliver complex sales proposals to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through the use of recommended sales techniques.
• Maintain all sales databases necessary to report sales activity and customer information.
• Work with Spectrum Business support groups to complete sales and resolve customer issues.
• Determines the serviceability of the client location and whether construction is required, and obtains a construction estimate using prescribed software.
• Offers bundled telephony, data, and video, as well as other Spectrum Business products, to current customers.
• Educates customers in the use of installed products, service offerings, billing, charges, and product features.
• Maintain current knowledge of technical information regarding Spectrum Business services and solutions, including telephony, data, wireless, and video services.
• Attends job-related training that may include refresher training, product training, and service updates by leadership.
• Handle multiple tasks simultaneously, including listening, answering questions, viewing multiple windows and order entry.
• Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
• Consistently meet or exceed monthly sales goals by utilizing a call-flow driven consultative sales approach.
• Follow up with customer requests via telephone or email.
• Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products to discuss side-by-side comparisons of Spectrum Business’s and competitors’ products and services.
• Promote and communicate current marketing campaigns and promotions.

Skills on Resume: 

• Call Handling (Hard Skills)
• Sales Proposals (Hard Skills)
• Database Management (Hard Skills)
• Customer Collaboration (Soft Skills)
• Product Education (Soft Skills)
• Technical Knowledge (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Competitor Analysis (Hard Skills)

Job Summary: 

• Handle all internet, phone and live chat inquiries using a variety of tools such as social media, email, phone and live chat scripts and templates.
• Communicate efficiently and effectively with clients by acknowledging messages, answering questions and responding to clients via their preferred method.
• Review the CRM system frequently and manage leads effectively.
• Follow up with leads, scheduling in-dealership appointments where appropriate.
• Meets sales goals and objectives, including but not limited to response time, number of Internet leads received, appointments set, and number of vehicles sold.
• Present initial financing options based on customer needs.
• Develop an expert knowledge of OEM partners, their products, as well as an understanding of the competitive landscape from both a competitor and product perspective.
• Analyze lead data and develop strategies and supporting processes to support turning leads into sales.
• Achieve sales targets by overcoming objections, requesting business and negotiating price.
• Complete sales contracts and explain and offer warranties, services and financing options to clients.
• Liaise with the service department leaders to develop a strategy and execute a framework for providing solutions and options to off-warranty clients.
• Deliver an exceptional customer service experience to valued clients.

Skills on Resume: 

• Lead Management (Hard Skills)
• Client Communication (Soft Skills)
• CRM Proficiency (Hard Skills)
• Appointment Scheduling (Soft Skills)
• Sales Achievement (Hard Skills)
• Financing Knowledge (Hard Skills)
• Market Awareness (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Ensure the Internet Department is meeting daily-weekly and monthly goals and objectives.
• Consistently follow processes, making outbound calls per day.
• Set a volume of appointments daily.
• Follow up with customer inquiries to ensure effective maximization of all internet lead opportunities.
• Address all customer questions, requests and concerns.
• Attend all dealership training meetings, product training and launches
• Allow Manager to develop, train and lead the Internet Team to ensure strong growth and consistently high individual and team performance as well as individual success.
• Learn to effectively utilize the CRM-Customer Relations Management database.
• Assist the BDC/Internet Team to prepare for various community marketing events held at the dealership.

Skills on Resume: 

• Goal Management (Hard Skills)
• Outbound Calling (Hard Skills)
• Appointment Setting (Soft Skills)
• Lead Follow-Up (Hard Skills)
• Customer Relations (Soft Skills)
• Team Leadership (Soft Skills)
• CRM Utilization (Hard Skills)
• Event Preparation (Hard Skills)

Job Summary: 

• Generates revenue by promoting sales of new and existing products via eBay.
• Assists walk-in customers with sales of products and/or services, responds to questions regarding parts, pricing, services, etc.
• Promotion and research of products to be uploaded on the website.
• Provides ongoing customer and technical service on existing orders.
• Performs order entry, reviews orders for correct handling, pricing, quantities and shipping data.
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Maintains inventory levels for stocking and restocking purposes.
• Advises the customer on the substitution or modification of the part when the requested part is not available.
• Observes inventory changes to ensure minimum stock levels.
• Sets up special order part numbers that are not regularly stocked in the warehouse.

Skills on Resume: 

• Online Sales (Hard Skills)
• Customer Assistance (Soft Skills)
• Product Research (Hard Skills)
• Order Processing (Hard Skills)
• Inventory Management (Hard Skills)
• Customer Communication (Soft Skills)
• Parts Knowledge (Hard Skills)
• Stock Monitoring (Hard Skills)

Job Summary: 

• Prospect and attain sales of Merchant Accounts, through new sales, cross-selling into existing customers, or winning back merchants who have left OMEGA.
• Place outbound calls to cold and warm leads.
• Negotiate over the phone the sale of products and services to meet the merchant’s needs.
• Present and field questions about all aspects of the Merchant Agreement, including but not limited to terms and conditions and pricing
• Receive and process merchant applications for new and existing merchants.
• Contact former OMEGA merchants in order to gain them back as customers.
• Provide timely advice to existing customers on products and services that offer near/long-term value and cross-sell these products and services (Funding, gift, Centauri, PayTrace, etc.).
• Maintaining detailed information of all communication and interactions with customers within CRM.
• Maintain strong knowledge of pricing structure and products that the company offers

Skills on Resume: 

• Prospect Generation (Hard Skills)
• Cold Calling (Hard Skills)
• Sales Negotiation (Soft Skills)
• Contract Knowledge (Hard Skills)
• Application Processing (Hard Skills)
• Customer Retention (Soft Skills)
• Cross Selling (Hard Skills)
• CRM Management (Hard Skills)

Job Summary: 

• Drive the closure of leads generated from marketing activities 
• Create lead campaigns for the territory that will enable building an opportunity pipeline
• Identify distribution and channel partners in the assigned region and coordinate quarterly 
• Trainings and roadmap updates within those partners, obtain a list of attendees, and collaborate with the sales team at the distributor or partner to identify new opportunities 
• Manage the special pricing  price exception  process, an outstanding ISR will be able to recommend and negotiate pricing after developing in the role 
• Report accurate forecast data for assigned accounts 
• Support the Regional Sales team members with forecast reporting and updates 
• Increase the number of qualified customers testing products and maintain communication with customers who have initiated testing and qualification of products 
• Collaborate with regional sales team members to develop a target account list for focus products, penetrate those accounts, and win face-to-face meetings for the regional sales team

Skills on Resume: 

• Lead Management (Hard Skills)
• Campaign Creation (Hard Skills)
• Partner Coordination (Soft Skills)
• Training Organization (Soft Skills)
• Pricing Negotiation (Soft Skills)
• Forecast Reporting (Hard Skills)
• Customer Engagement (Soft Skills)
• Account Penetration (Hard Skills)

Job Summary: 

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information
• Coordinate with other departments to resolve issues
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Escalate customer issues to the appropriate staff and management for resolution.
• Ensure first call resolution through problem-solving and effective call handling
• Attend meetings and training, and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Skills on Resume: 

• Customer Communication (Soft Skills)
• Issue Resolution (Soft Skills)
• Information Research (Hard Skills)
• Department Coordination (Soft Skills)
• Account Management (Hard Skills)
• Claim Processing (Hard Skills)
• Policy Compliance (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Handle all incoming online email leads and phone leads
• Respond to email inquiries in a professional, well-spoken manner
• Assist customers in vehicle selection based on their needs
• Direct customers to product information resources, including those available online
• Check email frequently and respond to inquiries promptly
• Build relationships and create customers for life.
• Assist them in selecting a vehicle by asking questions and listening carefully to their responses.
• Know the ins and the outs of product offerings, optional packages and latest technology
• Perform high-quality and professional demonstrations of new/used vehicles.
• Follow up with buyers to ensure referral business.
• Learn to overcome objections and thrive in sales situations
• Direct report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.

Skills on Resume: 

• Lead Generation (Hard Skills)
• Email Communication (Soft Skills)
• Vehicle Selection (Hard Skills)
• Product Knowledge (Hard Skills)
• Customer Relations (Soft Skills)
• Sales Demonstration (Hard Skills)
• Objection Handling (Soft Skills)
• Performance Reporting (Hard Skills)

Job Summary: 

• Develop and maintain effective customer relations with purchasing and end users within the assigned territory
• Meet customer needs and work effectively with a cross-functional team of suppliers and internal resources
• Develop and execute sales strategies and plans to expand business within the assigned territory
• Maintain a pipeline of opportunities to meet or exceed sales objectives
• Perform sales calls and vendor relations with all customers and potential customers in the assigned territory, primarily by phone, but face-to-face customer meetings
• Research competitor and industry activity and keep informed of new products/services and other general information of interest to customers, incorporating this data in the business plan
• Introduces new products and services
• Manage pricing within the territory to control profitability
• Maintain accurate reporting, records, and files necessary for proper management of the territory
• Communicate with the supervisor any customer issues or potential problems, and perform other tasks by the manager
• Inform customers of supply and price trends and assist in inventory control

Skills on Resume: 

• Customer Relations (Soft Skills)
• Sales Strategy (Hard Skills)
• Pipeline Management (Hard Skills)
• Vendor Relations (Soft Skills)
• Market Research (Hard Skills)
• Product Introduction (Hard Skills)
• Pricing Management (Hard Skills)
• Territory Reporting (Hard Skills)

Job Summary: 

• Completes account planning that includes managing growth and retention activities for all clients within the assigned account base.
• Identifies, evaluates, and secures orders in assigned accounts
• Opportunities to generate additional revenue through up-selling, proposals, and ongoing marketing promotions and expiring services and contracts.
• Facilitates customer order requests for moves, adds, changes, and disconnects.
• Initiates orders and ensures that the orders have been completed in a timely and accurate manner to the customer’s satisfaction.
• Monitors assigned account activities (e.g., Customer Alerts, trouble tickets, billing adjustments and collection reports) and follows up to research, facilitate, and ensure customer satisfaction.
• Actively develops a sales funnel through ongoing communications to assigned customers, including phone calls and e-mail.
• Manages contractual obligations to ensure compliance with terms and conditions specified in contracts/Master Service Agreements
• Formulates and presents solutions persuasively and effectively while linking benefits to the client’s business objectives and needs.
• Actively qualifies opportunities by understanding the customer’s business, buying process, requirements, and expectations.
• Be responsible for producing new sales from current GTT customers via telephone and other methods.

Skills on Resume: 

• Account Management (Hard Skills)
• Revenue Generation (Hard Skills)
• Order Facilitation (Hard Skills)
• Customer Monitoring (Soft Skills)
• Sales Communication (Soft Skills)
• Contract Compliance (Hard Skills)
• Solution Presentation (Soft Skills)
• Opportunity Qualification (Hard Skills)

Job Summary: 

• Research and identify new sales opportunities and potential clients through cold calls (80%), emails, phone, internet and other means
• Document and maintain information on leads, accounts, all related contacts and commercial data in Salesforce (CRM)
• Route qualified opportunities to the appropriate sales executives for further development
• Understand client needs and requirements
• Take part in the implementation of the commercial strategy put forward by the management team
• Seek out new accounts, identify key players, and generate interest
• Answer promptly to incoming website requests
• Send documentation, answer requests for information
• Meet lead generation objectives
• Represent the full range of ISAAC solutions
• Participate in the preparation of shows and other events
• Accomplish other mandates given by the VP of Sales

Skills on Resume: 

• Lead Generation (Hard Skills)
• Cold Calling (Hard Skills)
• CRM Management (Hard Skills)
• Client Understanding (Soft Skills)
• Opportunity Routing (Hard Skills)
• Commercial Strategy (Hard Skills)
• Customer Response (Soft Skills)
• Event Preparation (Hard Skills)

Job Summary: 

• Build relationships and educate families over the phone on the referral process.
• Ensure families understand the value of A Place for Mom throughout their senior living search.
• Understand family needs and refer appropriate customer communities.
• Guide families through their search process with strong post-referral follow-up with families and customer communities.
• Understand customer community offerings, resident requirements, and sales process.
• Manage lead pipeline daily and accurately record in the Company’s CRM to ensure up-to-date family information and status, as well as maintain accurate forecasts.
• Structured, pre-scheduled training attendance is mandatory.
• Communicate daily via phone and email with families and customers.

Skills on Resume: 

• Relationship Building (Soft Skills)
• Family Education (Soft Skills)
• Needs Assessment (Hard Skills)
• Referral Guidance (Soft Skills)
• Product Knowledge (Hard Skills)
• Pipeline Management (Hard Skills)
• CRM Accuracy (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Market recreational vehicles to a national and global market. 
• Manage the sales process from start to finish. 
• Help clients with product selection, negotiate terms, and ultimately finalize sales.
• Provide detailed and accurate product knowledge to customers.
• Establish and maintain strong relationships with customers while providing outstanding customer service.
• Continually learn about product updates, inventory, and how it will benefit the customer.
• Be responsible for daily follow-up with current, existing, and potential leads through the CRM system.
• Identify and provide solution-based sales options for customers.
• Work directly with the Financial Services team in coordinating the sale and financial lending process.
• Establishes relationships quickly while earning trust by providing expert knowledge and unparalleled customer service.

Skills on Resume: 

• Product Marketing (Hard Skills)
• Sales Management (Hard Skills)
• Client Negotiation (Soft Skills)
• Product Knowledge (Hard Skills)
• Customer Relations (Soft Skills)
• CRM Follow-Up (Hard Skills)
• Solution Selling (Soft Skills)
• Financial Coordination (Hard Skills)

Job Summary: 

• Achieving daily-weekly and monthly goals and objectives.
• Contacting and communicating with customers to identify needs.
• Initiating and responding to customers with 40-60 emails per day.
• Reaching store goals and producing quality appointments.
• Working with a computer-based management tool.
• Setting a volume of appointments daily.
• Following up with customer vehicle inquiries efficiently to maximize opportunities.
• Effective working as part of a team.

Skills on Resume: 

• Goal Achievement (Hard Skills)
• Customer Communication (Soft Skills)
• Email Management (Hard Skills)
• Appointment Setting (Soft Skills)
• System Proficiency (Hard Skills)
• Lead Follow-Up (Hard Skills)
• Opportunity Maximization (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Assist with customer email interactions until all customer needs are met
• Function as a team player, assisting other team members
• Answer all phone calls immediately, gather customer information, and direct the customer’s inquiry
• Obtain customer information and keep an accurate database.
• Maintain a dealership standard for response time.
• Place outbound customer satisfaction survey calls for sales interactions.
• Complete daily activities following a scheduled process
• Adhere to all company policies, procedures, and safety standards

Skills on Resume: 

• Email Assistance (Soft Skills)
• Team Support (Soft Skills)
• Call Handling (Hard Skills)
• Data Management (Hard Skills)
• Response Efficiency (Hard Skills)
• Customer Feedback (Soft Skills)
• Process Adherence (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Answering incoming internet sales leads and phone calls
• Respond to all e-mail and phone leads immediately
• Use customer relationship management tools to effectively track all customer leads and interactions
• Assist customers in home appliance selection via the internet/phone/or email
• Attend ongoing training to stay current on products and technologies.
• Work as a team player and partner with fellow team members to create a positive, caring, respectful and cohesive work environment, also sharing knowledge and support.
• Participate in regular shifts to cover department opening hours, including weekends and holidays when the department is open.
• Schedule appointments with interested buyers for test drives and delivery of vehicles
• Disclosing terms of sales with consumers and reviewing sales with dealership management

Skills on Resume: 

• Lead Response (Hard Skills)
• CRM Utilization (Hard Skills)
• Product Knowledge (Hard Skills)
• Customer Assistance (Soft Skills)
• Team Collaboration (Soft Skills)
• Schedule Management (Hard Skills)
• Sales Communication (Soft Skills)
• Process Compliance (Hard Skills)

Job Summary: 

• Prospecting follow-up calls, set appointments for sales, and gauge customer satisfaction.
• Contacting customers based on current marketing incentives.
• Following up with existing and potential customers to generate leads and close sales.
• Explaining product performance, application, and benefits to prospects and describing all optional equipment available for customer purchase.
• Following up in a manner that results in the customer visiting the dealership.
• Following up on all unsold customers and any special requests, to be sure that all customer expectations are met.
• Maintaining a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Following up with leases that are not quite ready for a vehicle, and also following up with no-show appointments

Skills on Resume: 

• Prospect Follow-Up (Hard Skills)
• Appointment Setting (Soft Skills)
• Lead Generation (Hard Skills)
• Product Explanation (Soft Skills)
• Customer Engagement (Soft Skills)
• Expectation Management (Soft Skills)
• Follow-Up System (Hard Skills)
• Customer Retention (Soft Skills)

Job Summary: 

• Create, maintain, and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent, and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole.
• Work with internet leads accordingly to set an appointment for a proper vehicle demonstration
• Convert sales opportunities to confirmed appointments or turn them into a Sales Consultant

Skills on Resume: 

• Process Management (Hard Skills)
• Team Leadership (Soft Skills)
• Recruitment Oversight (Hard Skills)
• Staff Development (Soft Skills)
• Client Retention (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Continuous Improvement (Hard Skills)
• Appointment Conversion (Hard Skills)

Job Summary: 

• Promptly and professionally answer inbound calls to provide an exceptional client experience, resulting in a scheduled reservation with the sales team.
• Master and follow all training materials, including inbound sales call guides and Strategic Responses (word tracks) and accurately answer all guests' questions.
• Keep current with sales specials, all direct mail pieces, and notices from the manufacturer.
• Being punctual to work and when returning from lunch and break with full adherence to the set schedule.
• Following the "Client Care Center Policies and Procedures" manual.
• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email, or in person)
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
• Maintain an ongoing customer database to capture repeat business
• Keep the website up-to-date with vehicle specifications and availability
• Proactively search for potential clients and offer services.
• Take part in planning and executing an online sales strategy
• Maintain the client relationship as well as grow the business
• Provide strategic thinking and consultation to help clients achieve their goals.
• Negotiate business terms and contracts with new and existing clients

Skills on Resume: 

• Call Handling (Hard Skills)
• Sales Knowledge (Hard Skills)
• Product Awareness (Hard Skills)
• Schedule Adherence (Soft Skills)
• Customer Communication (Soft Skills)
• Lead Management (Hard Skills)
• Database Maintenance (Hard Skills)
• Client Negotiation (Soft Skills)

Job Summary: 

• Understand that business is built on excellent customer satisfaction.
• Respond to all internet leads via phone, email and text promptly.
• Communicate and interact with potential customers via phone, email, and text.
• Schedule and confirm appointments for sales consultants and reschedule.
• Initiate outbound calls to current customers to promote sales, lease renewals, etc.
• Handle incoming emails, internet leads, online chat and phone calls
• Assess the customer’s needs, respond promptly and book appointments
• Answer customer questions regarding product information
• Respond to inbound calls, emails and online chat associated with leads in response to direct marketing initiatives.
• Recommend, develop and implement innovative social strategies and interactive initiatives.
• Handle all incoming email leads and phone leads
• Direct customers to product information resources, including those available on the internet
• Deliver inquiries/messages intended for other sales personnel and departments promptly

Skills on Resume: 

• Customer Satisfaction (Soft Skills)
• Lead Response (Hard Skills)
• Customer Communication (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Outbound Calling (Hard Skills)
• Needs Assessment (Soft Skills)
• Product Knowledge (Hard Skills)
• Social Strategy (Hard Skills)

Job Summary: 

• Receives incoming calls professionally and courteously, determines the purpose of the call, and collects/verifies contact information
• Provides price, schedule, and quality quotes for automotive jobs and sets appointments for flat projects to promptly close the sale
• Promptly responds to email requests to secure the opportunity
• Receives and owns customer complaints and enters all information into the work order/invoice, HIDDEN notes to accurately/formally record ALL relevant information
• Obtains, documents, and verifies all insurance information
• Assists the dispatcher or other office employees
• Responding quickly and efficiently to incoming phone calls, internet inquiries, emails, and text messages with the given scripts, templates, and training provided
• Providing Customers with initial product information and directing them to the appropriate next step.
• Scheduling solid appointments with interested buyers and giving proper directions to the dealership, once they have arrived, passing them onto an available product specialist and being able to explain the customer's needs and wants correctly.
• Maintain an ongoing customer database to capture repeat business
• Answer all incoming calls and chat/call/email requests for the dealership regarding new and used vehicles

Skills on Resume: 

• Call Management (Hard Skills)
• Quote Preparation (Hard Skills)
• Email Response (Soft Skills)
• Complaint Handling (Soft Skills)
• Data Verification (Hard Skills)
• Team Assistance (Soft Skills)
• Lead Response (Hard Skills)
• Appointment Scheduling (Hard Skills)

Job Summary: 

• Follow up with Leads and their Customers daily
• Products and services, purchase and finance options, following dealership policies
• Maintains accurate sales documentation
• Keep the website up-to-date with vehicle pictures
• Maintain up-to-date knowledge of all vehicles, accessories, financing options, and promotions
• Use warm leads to develop, negotiate, and close new business opportunities.
• Prospect new business by phone and/or email.
• Meet and exceed individual and team quotas.
• Coordinate product demos with a team of sales engineers.
• Achieve daily call and email metrics.
• Utilize programs such as Outlook, Chrome, Skype, MS Office, and Salesforce CRM.
• Handle inbound and outbound calls and respond to internet purchase requests in order to set sales appointments.
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop a pipeline of sales and business opportunity (partnerships, etc.) leads through networking and referrals

Skills on Resume: 

• Lead Follow-Up (Hard Skills)
• Sales Documentation (Hard Skills)
• Website Management (Hard Skills)
• Product Knowledge (Hard Skills)
• Business Prospecting (Hard Skills)
• Quota Achievement (Hard Skills)
• CRM Utilization (Hard Skills)
• Customer Retention (Soft Skills)