Job Summary: 

• Creative in finding new ways to build and grow existing online sales.
• Collaborate with the leadership team and employees to help promote products, promotions, and creative incentive plans to achieve those marketing goals.
• Communicate with the entire company, as the team will be distributing hot leads to each sales center.
• Observe the market trends and online sales data to develop sales forecasts that build effective strategies.
• Managing and building the online sales pipeline.
• Develop and/or work directly with the CRM system and regular reports to display and highlight successes, failures, and showcase areas for improvement.
• Monitor sales calls, new or closed, and any follow-up activities that may occur.
• Motivate, train, and grow the team of online sales to progress overall.
• Hire/Train new and existing staff on the latest sales techniques, online trends, and software.
• Ensure that all members of the sales team comply with company policies, procedures, and business regulations.

Skills on Resume: 

• Online Sales Strategy (Hard Skills)
• Market Analysis (Hard Skills)
• CRM Management (Hard Skills)
• Team Leadership (Soft Skills)
• Sales Forecasting (Hard Skills)
• Performance Monitoring (Hard Skills)
• Employee Training (Soft Skills)
• Creative Thinking (Soft Skills)

Job Summary: 

• Call, email, and text expiring lease, finance, and cash customers about new opportunities.
• Provide information for new and existing clientele about leasing and/or buying.
• Follow up and organize daily organizers.
• Report to the General Sales Manager and Sales Managers to assist in any sales support-related tasks.
• Assist with Test Drives and Demonstrations of vehicles, including home or office deliveries.
• Forecasting goals and objectives for gross and net sales and key expenses on a monthly and annual basis and preparing an operating budget for the department.
• Understanding, keeping abreast of and complying with federal, state and local regulations that affect new/used-vehicle sales.
• Tracking all customers and making sure all leads are logged.
• Monitoring customer satisfaction ratings for the department and ensuring proper follow-up for all potential buyers by developing, implementing and monitoring a prospecting and sales control system.

Skills on Resume: 

• Customer Communication (Soft Skills)
• Sales Forecasting (Hard Skills)
• Lead Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Customer Service (Soft Skills)
• Data Reporting (Hard Skills)
• Vehicle Demonstration (Hard Skills)
• Organizational Skills (Soft Skills)

Job Summary: 

• Hiring, training, motivating, counseling and monitoring the performance of the Internet Sales/CSC department.
• Assisting individual Internet Fit Specialists in setting aggressive, yet realistic, monthly sales goals.
• Tracking all customers to ensure prompt response time and monitoring follow-up within the CRM eLeads.
• Ensure that all internet sales reps meet or exceed all activity standards for phone calls and appointments.
• Hold daily sales meetings and conduct sales training.
• Handle incoming internet leads and set appointments.
• Handle incoming phone call leads and set appointments.
• Handle live website chat sessions.
• Establish departmental work schedule, balancing the workload of all employees.
• Set policies and procedures for the department.
• Assist the General Manager with recruiting, interviewing, hiring, and firing of employees.
• Recruit, train, motivate, counsel, and monitor the performance of all Internet Fit Specialists.
• Maintain records of all employee performance reviews.
• Provide training for all department employees.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Performance Management (Hard Skills)
• Recruitment Skills (Hard Skills)
• Sales Coaching (Soft Skills)
• CRM Management (Hard Skills)
• Goal Setting (Soft Skills)
• Employee Training (Soft Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Manage online sales to ensure the company maximizes online profit potential
• Complete understanding of all E-commerce, CRM, and a consistent follow-up regimen
• Create, maintain, and measure the internet business development processes
• Monitor and adjust inventory to optimize customer needs
• Research and form partnerships or links with other stakeholders to meet/surpass the monthly sales target and earn maximum profit margins for the organization
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers
• Coordinate with the sales team and other departments to develop web content, design, layout, management, etc.
• Prepare department reports and make effective use of the website and various social media platforms, and implement search engine optimization techniques
• Develop customer interactive strategies through web-based media content, communication channels, social networking sites, etc.
• Understand the competitive landscape and identify strategic opportunities and threats   
• Expand relationships with existing partners by uncovering expansion opportunities, developing, and driving go-to-market strategies   

Skills on Resume: 

• Ecommerce Management (Hard Skills)
• CRM Proficiency (Hard Skills)
• Process Development (Hard Skills)
• Inventory Optimization (Hard Skills)
• Partnership Building (Soft Skills)
• Digital Marketing (Hard Skills)
• Content Coordination (Soft Skills)
• Strategic Analysis (Hard Skills)

Job Summary: 

• Responding to Internet inquiries within quality and time guidelines.
• Maintain knowledge of inventory, features, accessories, pricing, online advertising, outside advertising and marketing, incentives, etc.
• Demonstrate automobiles by explaining characteristics, capabilities, features, and benefits by taking prospects on test drives.
• Work to increase conversions from leads to shown and sold appointments.
• Follow up with assigned leads with phone calls, emails, floor ups.
• Prospect daily for new customers and maintain positive relations with existing customers.
• Keep current with all dealership and factory-required training and certifications
• Maintain District or higher Customer Satisfaction Scores 

Skills on Resume: 

• Customer Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Sales Demonstration (Soft Skills)
• Lead Conversion (Hard Skills)
• Follow Up (Soft Skills)
• Prospecting Skills (Hard Skills)
• Continuous Learning (Soft Skills)
• Customer Satisfaction (Soft Skills)

Job Summary: 

• Be responsible for timely follow-up on all electronic and real estate agent leads, using problem-solving, customer service and communication skills to excite potential buyers.
• Manage leads in CRM database, follow up on both short and long-term.
• Ask appropriate questions to understand buyers' needs and wants to uncover buyer preferences
• Seeks out additional prospect information to assist in determining appropriate product, pricing, time frame, and location.
• Builds relationships via both phone and email.
• Schedules appointments with the sales team for meetings with potential home buyers, and arranges personal tours at preferred communities/model homes.
• Collaboration with the sales and marketing team to plan targeted mass email marketing messages to meet business objectives.
• Plays a role in electronic lead generation, marketing strategy and execution, including trials with new lead sources, generation activities and follow-up.
• Participates in ongoing training (monthly calls, bi-weekly sales meetings, one-on-one training, etc.)

Skills on Resume: 

• Lead Management (Hard Skills)
• Customer Service (Soft Skills)
• Problem Solving (Soft Skills)
• Needs Assessment (Soft Skills)
• Relationship Building (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Email Marketing (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Approach and greet customers with a smile and a positive attitude.
• Build rapport to determine the needs of the customer by listening and asking questions.
• Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explain product performance, application, and benefits to prospects.
• Build a strong rapport with customers.
• Perform high-quality, professional, and knowledgeable presentations and demonstrations of new/used vehicles.
• Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards.
• Report to the Sales Manager regarding objectives, planned activities, reviews, and analysis.
• Respond to and or resolve customer issues related to orders and products.
• Maintain professional growth and development by keeping abreast of product knowledge.

Skills on Resume: 

• Customer Engagement (Soft Skills)
• Active Listening (Soft Skills)
• Product Knowledge (Hard Skills)
• Sales Presentation (Soft Skills)
• Objection Handling (Soft Skills)
• Relationship Building (Soft Skills)
• Problem Solving (Soft Skills)
• Sales Reporting (Hard Skills)

Job Summary: 

• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.
• Has thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of Internet-generated customers.
• Sells/leases and delivers units per month.
• Directs customers to product information resources, including those available on the Internet.
• Assists customers in selecting vehicles.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks email frequently and responds to inquiries immediately.
• Delivers messages intended for other departments promptly.
• Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all Internet sales inquiries personally.

Skills on Resume: 

• Customer Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Sales Delivery (Hard Skills)
• Customer Psychology (Soft Skills)
• Internet Sales (Hard Skills)
• Email Management (Hard Skills)
• Vehicle Assistance (Soft Skills)
• Interdepartmental Coordination (Soft Skills)

Job Summary: 

• Coordinates Internet promotions with other dealership sales promotions and advertising.
• Ensures that the website address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens, and all dealership advertising.
• Research auto-buying services on the Internet and act as a liaison with any services the dealership uses to promote its site or advertise.
• Works with the webmaster to update the website frequently to attract new and repeat visitors.
• Takes photos of dealership inventory for use on the dealership site.
• Maintains an ongoing customer database to capture repeat business.
• Knows and understands the federal, state, and local laws that govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Attends product and sales training by the sales manager.

Skills on Resume: 

• Digital Marketing (Hard Skills)
• Website Management (Hard Skills)
• Market Research (Hard Skills)
• Photography Skills (Hard Skills)
• Database Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Goal Setting (Soft Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Deliver exceptional customer service
• Demonstrating exceptional knowledge of the product
• Managing internet sales leads and follow-up
• Manage a high volume of customer inquiries by phone, email, text, and chat
• Responding to Internet Lead service requests promptly
• Be a liaison between customers and the service department
• Must be comfortable with computer programs and smart devices.
• Create and maintain an internet business process
• Follow all company policies and procedures

Skills on Resume: 

• Customer Service (Soft Skills)
• Product Knowledge (Hard Skills)
• Lead Management (Hard Skills)
• Multichannel Communication (Soft Skills)
• Timely Response (Soft Skills)
• Department Coordination (Soft Skills)
• Technical Proficiency (Hard Skills)
• Process Development (Hard Skills)

Job Summary: 

• Analyze and research the target off–highway segments and identify new targets within AOR
• Become conversant with the off-highway and Power generation markets, legislation and demands on an engine supplier
• Establish, maintain, and grow existing Industrial OEM accounts in the Area of Responsibility (AOR) in North America.
• Pursue new OEM business opportunities in the AOR
• Pursue sales of Volvo Penta industrial products in the AOR
• Drive to attain Volvo Penta business objectives and initiatives
• Provide management with required sales contact reports, customer center updates and issue tracking
• Facilitate the involvement of the appropriate Volvo Penta resources in developing and winning new business
• Organize product and systems training for assigned accounts
• Provide training on Volvo Penta warranty procedures, parts return, parts lookup (EPC) workshop methods/controls and maintenance programs to OEMs, distributors and sub-dealers
• Promote the use of the Volvo Penta Partner Network for warranty and business functions
• Investigate OEM, distributor, dealer and/or end user product complaints and generate appropriate corrective action to help resolve them expeditiously
• Follow all safety and environmental rules and guidelines
• Develop and maintain a high level of technical proficiency
• Perform other duties, tasks and responsibilities by management and deemed vital to the achievement of the Volvo Penta business plan
• Follow all safety, environmental rules and company guidelines

Skills on Resume: 

• Market Research (Hard Skills)
• Account Management (Soft Skills)
• Business Development (Hard Skills)
• Sales Reporting (Hard Skills)
• Technical Training (Hard Skills)
• Customer Support (Soft Skills)
• Problem Solving (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Create, maintain and measure internet business development, floor traffic and inbound phone processes
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Handle all incoming internet email leads, floor traffic, inbound phone calls and service drive/lease maturity clients
• Respond to email/phone inquiries in a professional, well-spoken manner
• Assist customers in appropriate vehicle selection
• Direct customers to product information resources, including those available on the internet
• Check email/voicemail frequently and respond to inquiries immediately
• Deliver inquiries/messages intended for other sales personnel and departments promptly

Skills on Resume: 

• Process Management (Hard Skills)
• Lead Generation (Hard Skills)
• Customer Communication (Soft Skills)
• Vehicle Assistance (Soft Skills)
• Email Management (Hard Skills)
• Phone Etiquette (Soft Skills)
• Sales Coordination (Soft Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Works with internet sales leads by contacting customers and getting a set appointment for a dealership visit
• Answers ALL incoming Sales Appointment calls using the script
• Logs ALL customer comments into the CRM system
• Follows up with all non-appointment incoming sales calls
• Contact unsold Showroom traffic leads using a script
• Follows up with appointments and missed appointments
• Confirms all pending appointments
• Follows up with aged sales leads

Skills on Resume: 

• Lead Management (Hard Skills)
• Appointment Scheduling (Hard Skills)
• CRM Proficiency (Hard Skills)
• Customer Follow-Up (Soft Skills)
• Phone Communication (Soft Skills)
• Sales Coordination (Soft Skills)
• Data Entry (Hard Skills)
• Time Management (Soft Skills)

Job Summary: 

• Construct and perform presentations to improve the dealer's Internet sales process acumen of the OEM and dealership sales staff.
• Generate daily consultation recaps with defined action items, reportable to the OEM and dealership executive personnel.
• Serve as the Internet sales and process consultant for the OEM’s Regional staff and dealers, partnering with them to achieve program and aligned digital goals.
• Create and disseminate support material of defined fundamentals and best practices.
• Provide field support for regional meetings, presentations, seminars, etc.
• Analyze the current dealership Internet sales landscape and consult with senior Regional/Area and dealership personnel regarding strategy, tactics, roles and responsibilities.
• Drive consistent adoption and utilization of the retailer's existing technologies.
• Contribute to and participate in the development/implementation of marketing and advertising initiatives
• Develop/maintain relationships with customers to further promote the brand within the market

Skills on Resume: 

• Presentation Skills (Soft Skills)
• Consulting Expertise (Soft Skills)
• Process Improvement (Hard Skills)
• Data Analysis (Hard Skills)
• Training Development (Hard Skills)
• Technology Adoption (Hard Skills)
• Marketing Strategy (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Conduct training programs to meet division goals.
• Guide and train the Internet Sales Coordinator with sales techniques to achieve maximum sales and premier customer satisfaction.
• Attend promotional events for communities by the VP of Marketing.
• Work in conjunction with the VP of Marketing and the Director of Sales to conduct weekly sales meetings.
• Facilitate and manage 2 ISC phone banks a month to reactivate leads.
• Communicate community information to the ISC team regularly
• Prepare and distribute the following reports, or any other documentation considered important by management.
• Lead a customer service team for internet retailers as well as end users
• Leverage data and feedback to continuously iterate and improve internal processes to deliver faster shipping times for internet orders

Skills on Resume: 

• Team Leadership (Soft Skills)
• Sales Training (Hard Skills)
• Event Coordination (Soft Skills)
• Meeting Facilitation (Soft Skills)
• Lead Reactivation (Hard Skills)
• Report Preparation (Hard Skills)
• Customer Service (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Respond to internet requests and be able to drive business
• Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Continuously develop product and sales acumen to become the vehicle authority. 
• Know the ins and outs of product offerings, optional packages, and the latest technologies.
• Perform high-quality, professional demonstrations of new/used vehicles.
• Follow up with buyers to ensure a successful referral business.
• Learn to overcome objections and thrive within sales situations.
• Provide training and support to the internet sales staff and assist in closing deals
• Help manage all other aspects of the internet sales department

Skills on Resume: 

• Customer Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Sales Demonstration (Soft Skills)
• Objection Handling (Soft Skills)
• Follow Up (Soft Skills)
• Team Support (Soft Skills)
• Department Management (Hard Skills)
• Sales Training (Hard Skills)

Job Summary: 

• Develop and execute outbound internet and phone campaigns
• Maintain daily, weekly, and monthly sales and service forecasts
• Ensure all leads are followed up with promptly
• Manage the day-to-day business of the business development center
• Collect and analyze business metrics
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals
• Work closely with executive and department managers to develop appointment-setting strategies
• Build rapport with customers to establish a customer network
• Monitor and assist in the internet sales process

Skills on Resume: 

• Campaign Management (Hard Skills)
• Sales Forecasting (Hard Skills)
• Lead Follow Up (Soft Skills)
• Operations Management (Hard Skills)
• Data Analysis (Hard Skills)
• Team Training (Soft Skills)
• Strategic Planning (Hard Skills)
• Customer Relationship (Soft Skills)

Job Summary: 

• Ensure customers have a world-class car-buying experience at every step along their sales journey.
• Provide a supreme understanding of the importance of online advertising to best market the vehicle 
• Use knowledge of dealership's products and services to train and oversee internet sales representatives.
• Strive to grow the dealership and career by setting monthly and annual goals for the Internet Department with the General Manager and reporting on progress.
• Showcase proficiency in online tools and CRM to ensure the dealership maximizes profit potential.
• Handle all incoming internet inquiries and internet phone leads.
• Respond to emails in a professional, well-spoken manner.
• Assist customers in appropriate vehicle selection, providing industry knowledge and the highest level of customer happiness.
• Conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration.
• Direct customers to product information resources, including those available on the internet.
• Deliver inquiries/messages intended for other sales personnel and departments promptly.
• Work directly with employees and customers to develop relationships and help enhance the sales process

Skills on Resume: 

• Customer Experience (Soft Skills)
• Online Advertising (Hard Skills)
• Team Training (Soft Skills)
• Goal Setting (Soft Skills)
• CRM Proficiency (Hard Skills)
• Lead Management (Hard Skills)
• Professional Communication (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Work with the strategic accounts director to set and execute winning strategies to achieve annual sales targets
• Lead merchandising efforts to list new and existing products on major e-commerce sites such as Amazon, Wayfair, etc.
• Leverage interpersonal and sales skills to enhance WAC relationships with internet retailers
• Manage e-commerce order flows and a team of order entry personnel through diverse channels, including EDI, e-mails, and portals
• Be responsible for establishing contact with potential customers and setting appointments for customers to meet with sales consultants.
• Answer incoming calls and chat/call requests.
• Respond to incoming e-mail with phone calls and follow up with e-mails that result in price quotes.
• Convert sales opportunities to confirmed appointments or refer to a Sales Consultant.
• Maintains customer database to capture repeat business
• Stays current with industry trends and auto-buying services
• Acts as a liaison with the services the dealership uses to promote its site
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Ecommerce Management (Hard Skills)
• Relationship Building (Soft Skills)
• Order Management (Hard Skills)
• Lead Generation (Hard Skills)
• Customer Communication (Soft Skills)
• Database Management (Hard Skills)
• Product Knowledge (Hard Skills)