INTERNET MANAGER RESUME EXAMPLE
Published: Oct 07, 2025 - The Internet Manager oversees the daily operations of the Business Development Center (BDC) across their assigned dealership group, ensuring compliance with policies and driving performance through effective metric reporting. This role involves maintaining strong customer relationships, managing lead follow-up and communications via phone and internet, and supporting CRM accuracy and dealership coordination. The manager also ensures smooth collaboration between the BDC and sales teams, tracks lead progress, and helps meet or exceed appointment and performance goals while upholding safety standards.
Tips for Internet Manager Skills and Responsibilities on a Resume
1. Internet Manager, Riverbend Auto Group, Springfield, IL
Job Summary:
- Create, maintain, and measure the internet business development processes
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
- Handle all incoming internet email leads
- Respond to email inquiries in a professional, well-spoken manner
- Assist customers in appropriate vehicle selection, be the product expert, and a sounding board
- Direct customers to product information resources, including those available on the internet
- Check email frequently and respond to inquiries immediately
- Deliver inquiries/messages intended for other sales personnel and departments promptly
- Hold high moral and ethical standards, and conduct with honesty and integrity
- Manage business development representatives for the lead generation process
- Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
- Stay strong and calm in a stressful environment, thrive under pressure
Skills on Resume:
- Lead Generation (Hard Skills)
- Email Communication (Hard Skills)
- Customer Service (Soft Skills)
- Product Knowledge (Hard Skills)
- Time Management (Soft Skills)
- Team Leadership (Soft Skills)
- Recruitment Management (Hard Skills)
- Stress Resilience (Soft Skills)
2. Internet Manager, Cedar Ridge Motors, Columbus, OH
Job Summary:
- Assist in the oversight of the daily operations of their assigned dealership group
- Assist in the preparation of metric reports, used to measure the performance of their assigned dealership group
- Be responsible for the implementation and compliance of current and new BDC policies and procedures within the assigned dealership group
- Create and maintain positive relationships with current and future dealership customers
- Effectively respond to incoming phone calls and internet inquiries
- Complete daily follow-up with dealership customers
- Meet and exceed appointment set and appointment show rate goals
- Maintain accurate records of internet and phone traffic and responses in the CRM tool
- Assist in maintaining relationships with all applicable dealership sales staff and BDC coordinators
- Maintain communication between the BDC and the dealership sales management, tracking leads from start to finish, ensuring they use all of the prescribed internet and dealership sales processes
- Enforce safety precautions specific to the work area
Skills on Resume:
- Operational Oversight (Hard Skills)
- Data Reporting (Hard Skills)
- Policy Compliance (Hard Skills)
- Customer Relations (Soft Skills)
- Communication Skills (Soft Skills)
- Follow Up (Soft Skills)
- CRM Management (Hard Skills)
- Team Coordination (Soft Skills)
3. Internet Manager, Lakeside Auto Solutions, Madison, WI
Job Summary:
- Monitor and respond to all Internet leads (referral services and website)
- Develop a client prospecting file upon lead receipt
- Quote pricing, rates, and inventory availability
- Meet and greet prospects (by appointment)
- Present and demonstrate the inventory
- Receive credit applications (manually and online)
- Remain up-to-date on products, market trends and certifications
- Understand and implement the dealership sales process
- Maintain Customer Service Index (CSI), Gross Average and monthly units to dealership standards
- Take digital photos for posting on the website
Skills on Resume:
- Lead Management (Hard Skills)
- Client Prospecting (Hard Skills)
- Pricing Quotation (Hard Skills)
- Product Demonstration (Soft Skills)
- Credit Processing (Hard Skills)
- Market Awareness (Hard Skills)
- Sales Process (Hard Skills)
- Customer Service (Soft Skills)
4. Internet Manager, Green Valley Automotive, Tucson, AZ
Job Summary:
- Lead customer relations process management by observing, installing, and training approved CR processes.
- Develop accountable, continuous improvement plans through observations and conducting meetings with the General Manager.
- Gather accurate customer information to create a database for continual follow-up and retention.
- Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Utilize computer and phone skills to increase appointments, sales, and customer retention, and set appointments with call-ins, referrals, and leads.
- Manage email communications to prospects and customers
- Assist the Sales and Service Departments with calls and support
- Develop creative ways to serve customers' needs
- Work with the team of salespeople and managers to create appointments for the dealership
- Direct customer internet lead inquiries to sales staff.
- Help customers with simple service appointments for things like oil changes and recalls.
- Use a computer, phone, and in-person skills to help run the business.
Skills on Resume:
- Process Management (Hard Skills)
- Continuous Improvement (Hard Skills)
- Customer Database (Hard Skills)
- Product Knowledge (Hard Skills)
- Communication Skills (Soft Skills)
- Email Management (Hard Skills)
- Team Collaboration (Soft Skills)
- Customer Service (Soft Skills)