Job Summary: 

• Protecting the most important things for customers
• Introduce and advise on the most suitable insurance products for each stage of the customer's life (protection of health, family, finance, personal property, etc.)
• Give customers the best experience in terms of quality before and after sales service
• Complete all necessary documents for the Customer's Insurance contract
• Assist the customer in medical examination, and hand over the insurance document to the Customer
• Assist the customer in the claim procedure
• Submit a claim file according to the regulations of TCB and the insurance partner
• Handle and resolve customers' urgent/unexpected support requests quickly, promptly, and satisfactorily
• Looking for opportunities to introduce customers to other sales forces
• Be the first contact for customers to contact when they arise support requests, questions and problems about insurance
• Store and update daily/weekly/monthly reports on sales results/customer referral results from the sales force
• Building and ensuring service quality, customer relationship
• Be the first point of contact for customers when their insurance-related needs arise
• Ensuring the best service quality in every step of the customer's journey
• Strictly comply with policies on information security, customer privacy, and standards of behavior
• Comply with agreements on service quality between TCB and insurance partners
• Comply with the process of selling and issuing insurance contracts by the standards of TCB and insurance partners
• Continuously improve knowledge và soft skills to meet the increasingly complex and high requirements of service quality
• Ensuring every customer is satisfied with the service provided through self-study and attending training courses
• Ownership, responsibility in work, through clear orientation, towards outstanding results
• Fully aware of organizational culture and perform tasks according to core values and behavioral standards, embodying Techcomer's DNA
• Actively participate in organizational culture-building activities

Skills on Resume: 

• Insurance Knowledge (Hard Skills)
• Claims Processing (Hard Skills)
• Customer Service (Soft Skills)
• Policy Management (Hard Skills)
• Problem Solving (Soft Skills)
• Relationship Building (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Conduct outbound calls to insurance companies and determine if the patient will be serviced through DME or pharmacy
• Ensure patient primary insurance is accurate and entered in the appropriate system
• Handle denials and appeals for all private insurances and some Medicare patients
• Bill orders corresponding to a denial or change to a patient's account
• Contact patients for additional insurance information
• Handle all inbound calls from patients and insurance companies regarding any payments made by the insurance company
• Intake all credit card payments and questions regarding invoices for supplies
• Rebill claims to insurance companies via paper or electronic means
• Contact insurance companies to obtain claim status
• Be responsive to ongoing feedback and training from team leaders and supervisors
• Ensure appropriate representation of MED by demonstrating the greatest degree of professionalism and conduct

Skills on Resume: 

• Insurance Verification (Hard Skills)
• Claims Management (Hard Skills)
• Patient Communication (Soft Skills)
• Billing Knowledge (Hard Skills)
• Denial Handling (Hard Skills)
• Call Handling (Soft Skills)
• Payment Processing (Hard Skills)
• Professional Conduct (Soft Skills)

Job Summary: 

• Assist with the management of the current crop insurance book of business
• Ensuring all documentation is handled, input and processed timely, accurate and complete manner
• Communication with clients and understanding their operations to help address concerns
• Handle questions or potential claim issues as well as monitor the development of the crops
• Process and manage the claim process
• Cross-check clients' reports to ensure accuracy (i.e, billing, historical information and acreage)

Skills on Resume: 

• Crop Insurance (Hard Skills)
• Document Management (Hard Skills)
• Client Communication (Soft Skills)
• Claims Monitoring (Hard Skills)
• Data Accuracy (Hard Skills)
• Problem Solving (Soft Skills)
• Report Verification (Hard Skills)
• Customer Support (Soft Skills)

Job Summary: 

• Prepare insurance reports for Branch Executives and department managers
• Persuade prospective clients to engage in a phone conversation and/or meeting to discuss insurance products
• Advise clients on the insurance policies that best suit their needs
• Assist with customizing insurance programs to suit individual clients
• Deliver approved policies to new clients and explain the benefits and risks of the policy
• Keep abreast of industry and market trends and best practices
• Coordinate payment and tracking of insurance invoices
• Obtain and review insurance certificates and endorsements for accuracy
• Develop, maintain, track and report information in the insurance certificate databases

Skills on Resume: 

• Insurance Advising (Hard Skills)
• Client Persuasion (Soft Skills)
• Policy Customization (Hard Skills)
• Report Preparation (Hard Skills)
• Industry Awareness (Soft Skills)
• Invoice Coordination (Hard Skills)
• Certificate Review (Hard Skills)
• Data Tracking (Hard Skills)

Job Summary: 

• Present and sell insurance policies to new and existing clients
• Develop and calculate suitable plans based on clients' needs
• Resolve client inquiries and complaints
• Expand business reach through networking techniques
• Comply with insurance standards and regulations
• Track and identify areas of improvement

Skills on Resume: 

• Policy Sales (Hard Skills)
• Plan Development (Hard Skills)
• Client Resolution (Soft Skills)
• Business Networking (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Performance Tracking (Hard Skills)
• Customer Service (Soft Skills)
• Needs Analysis (Hard Skills)

Job Summary: 

• Maintaining current and accurate exposure schedules
• Maintain current and accurate insurance policy files, schedules and premium allocations
• Respond to certificate of insurance requests
• Coordinate insurance policy renewal information and complete draft applications
• Coordinate the driver safety program
• Request, edit and report quarterly workers' compensation loss runs
• Coordinate property and casualty claims
• Maintain System Insurance and Risk Management Intranet Site

Skills on Resume: 

• Exposure Management (Hard Skills)
• File Maintenance (Hard Skills)
• Certificate Handling (Hard Skills)
• Policy Renewal (Hard Skills)
• Safety Coordination (Soft Skills)
• Loss Reporting (Hard Skills)
• Claims Coordination (Hard Skills)
• Intranet Management (Hard Skills)

Job Summary: 

• Processing new applications, preparing renewals, processing changes and issuing insurance documentation
• Handle customer inquiries, provide appropriate solutions and alternatives through problem-solving within the time limits
• Follow up to ensure resolution and satisfaction
• Provide accurate, valid and complete information by using company standard procedures
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Fostering strong relationships with clients to maintain client retention
• Treating each client interaction as an opportunity for education and an opportunity for account rounding
• Professionally interacting with clients in all communications, including via phone, email, and face-to-face

Skills on Resume: 

• Application Processing (Hard Skills)
• Problem Solving (Soft Skills)
• Customer Follow-up (Soft Skills)
• Information Accuracy (Hard Skills)
• Record Keeping (Hard Skills)
• Policy Compliance (Hard Skills)
• Client Retention (Soft Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Providing expert advice, recommendations, and counseling to prospects about their insurance coverage, geared to their unique needs and exposures
• Meeting and/or exceeding individual sales targets as well as department goals
• Preparing documentation for prospects
• Complete applications for issuing insurance certificates, and set applications for processing by the internal or external keying team
• Maintaining professional and collaborative relationships with key underwriters
• Resolving any concerns or complaints with a professional demeanor by leveraging product and service knowledge
• Quoting new prospects using Applied Rating Services or Company Portals
• Representing the brokerage at industry functions
• Keeping current on industry changes, underwriting rules, and workflow processes
• Actively participate in training initiatives

Skills on Resume: 

• Insurance Advising (Hard Skills)
• Sales Achievement (Soft Skills)
• Document Preparation (Hard Skills)
• Application Processing (Hard Skills)
• Underwriter Relations (Soft Skills)
• Issue Resolution (Soft Skills)
• Quote Generation (Hard Skills)
• Industry Engagement (Soft Skills)

Job Summary: 

• Review and advise on customer insurance requirements
• Identify cross-selling opportunities
• Acquire and maintain knowledge of insurance products
• Deal with insurance claims
• Process and dispatch renewal documentation
• Implement customer money collection and processing procedures
• Produce correspondence within the required timeframes
• Develop and sustain effective working relationships with customers

Skills on Resume: 

• Insurance Review (Hard Skills)
• Cross Selling (Soft Skills)
• Product Knowledge (Hard Skills)
• Claims Handling (Hard Skills)
• Renewal Processing (Hard Skills)
• Payment Processing (Hard Skills)
• Timely Communication (Soft Skills)
• Customer Relations (Soft Skills)

Job Summary: 

• Open and close the dental office according to office protocol
• Manage day-to-day business and financial operations of the dental office
• Keep the office neat and in a professional appearance
• Greet and welcome patients and visitors to the practice
• Explain the office policy to patients including the late cancellation and no-show policy
• Responsible for patient billing questions and collecting payment from patients at the time of treatment
• Schedule follow-up and new appointments
• Maintain that patient records are stored securely and handled in compliance with HIPAA privacy and security regulations
• Manage delinquent patient accounts and prepare appropriate correspondence to patients and/or insurance companies
• Update insurance billing information for all patients

Skills on Resume: 

• Office Management (Hard Skills)
• Financial Operations (Hard Skills)
• Professional Appearance (Soft Skills)
• Patient Greeting (Soft Skills)
• Policy Explanation (Soft Skills)
• Payment Collection (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Record Compliance (Hard Skills)

Job Summary: 

• Collaborate with the Profit Center Management to develop a profitable Leisure Travel business
• Manage a team of travel insurance professionals
• Work and integrate with several different cross-functional teams
• Onboard new retail and wholesale accounts
• Implement underwriting guidelines for all travel products
• Oversee the portfolio management process
• Ensure all travel leisure businesses are compliant
• Develop material and conduct training to third-party and administrative partners
• Work with contracted agents and brokers to support business development efforts

Skills on Resume: 

• Business Development (Hard Skills)
• Team Management (Soft Skills)
• Cross Collaboration (Soft Skills)
• Account Onboarding (Hard Skills)
• Guideline Implementation (Hard Skills)
• Portfolio Oversight (Hard Skills)
• Compliance Assurance (Hard Skills)
• Partner Training (Soft Skills)

Job Summary: 

• Review incoming mail for the department and pass it out to the appropriate person for handling
• General office support, including typing, spreadsheets, database management, and file preparation
• Keep the agency management system current and updated
• Provide department and/or office phone back-up and deposits as assigned by management
• Request and return off-site storage records
• Retrieve the carrier website documentation for distribution to staff
• Learn and adhere to applicable HUB International Gulf South Procedures and Operational Professional Standards

Skills on Resume: 

• Mail Distribution (Hard Skills)
• Office Support (Soft Skills)
• System Updating (Hard Skills)
• Phone Coverage (Soft Skills)
• Record Retrieval (Hard Skills)
• Document Handling (Hard Skills)
• Procedure Compliance (Hard Skills)
• Data Management (Hard Skills)

Job Summary: 

• Present and sell insurance policies to new and existing clients
• Develop and present suitable coverages based on clients' needs
• Resolve client inquiries and help with complaints
• Expand business reach through networking techniques
• Handle service requests for the book of business
• Comply with insurance standards and regulations
• Track and identify areas of improvement
• Maintain agency CRM database (Epic)

Skills on Resume: 

• Policy Sales (Hard Skills)
• Coverage Development (Hard Skills)
• Client Resolution (Soft Skills)
• Business Networking (Soft Skills)
• Service Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Performance Tracking (Hard Skills)
• CRM Maintenance (Hard Skills)

Job Summary: 

• Creating an atmosphere of quality, growth, development and job satisfaction for all insurance sales agents
• Recruiting, selecting, training, retaining, and developing insurance sales agents
• Developing and attaining business objectives
• Providing high-quality policyholder service and public relations
• Supporting the company's mission, vision and values statement
• Participating in mentor-led appointments
• Asking clients for referrals
• Engaging in personal observation throughout the community
• Participating in community activities

Skills on Resume: 

• Team Development (Soft Skills)
• Agent Training (Hard Skills)
• Goal Setting (Hard Skills)
• Customer Relations (Soft Skills)
• Mission Support (Soft Skills)
• Mentorship Participation (Soft Skills)
• Referral Generation (Soft Skills)
• Community Engagement (Soft Skills)

Job Summary: 

• Selling Commercial Trucking Insurance and other insurance to the current base of customers
• Partner with internal departments to grow the book of business with current customers
• Support and service new and renewal business
• Focus on small accounts that are transactional and fast-paced to generate new revenue and grow the exclusive Commercial Trucking Program
• Identifying prospective customers using established lead methodologies for new business
• Submit applications to the underwriter and negotiate policy terms and costs
• Deliver quote proposals and provide an overview of coverage terms
• Making presentations to decision-makers of trucking companies to establish or maintain a relationship (Independent Owner Operators, Large Fleets and Small Businesses)
• Exceeding sales goals for volume of quality new business quoted and written, generating new commission income

Skills on Resume: 

• Insurance Sales (Hard Skills)
• Client Expansion (Soft Skills)
• Account Servicing (Hard Skills)
• Revenue Generation (Hard Skills)
• Lead Identification (Hard Skills)
• Policy Negotiation (Hard Skills)
• Quote Presentation (Soft Skills)
• Client Outreach (Soft Skills)

Job Summary: 

• Ensure service delivered to customers meets contractual Key Performance Indicators (‘KPIs’)
• Clarify customer requirements, probe for understanding, use decision-support tools and resources
• Resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns
• Demonstrate empathy while maximizing the opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in the call tracking database

Skills on Resume: 

• KPI Management (Hard Skills)
• Customer Clarification (Soft Skills)
• Issue Resolution (Soft Skills)
• Active Listening (Soft Skills)
• Customer Empathy (Soft Skills)
• Professional Greeting (Soft Skills)
• Product Knowledge (Hard Skills)
• Account Notation (Hard Skills)

Job Summary: 

• Obtain and review prior authorizations
• Direct operations scheduling for inpatient and outpatient services
• Verify that patients' benefits and insurance align with procedures and medications
• Resolve medical claims by approving/denying documentation
• Obtain the customer’s insurance policy and update their benefits in the system
• Ensure procedures are covered by the individual’s provider
• Collect current and outstanding payments

Skills on Resume: 

• Authorization Review (Hard Skills)
• Service Scheduling (Hard Skills)
• Benefit Verification (Hard Skills)
• Claims Resolution (Hard Skills)
• Policy Updating (Hard Skills)
• Coverage Confirmation (Hard Skills)
• Payment Collection (Hard Skills)
• Insurance Coordination (Hard Skills)