Job Summary: 

• Build the General Insurance proposition of ALJF and the embedded insurance portfolio of the company.
• Responsible for the distribution strategy, execution, proposition, financial performance, and regulatory compliance for the products under his domain.
• Manage the overall insurance P&L to achieve the financial targets.
• Proactively develop and ensure the successful implementation of insurance business development across the ALJF footprint in Egypt.
• Identify new channels and customer needs to develop a sound marketing strategy for Insurance products.
• Actively engage with all relevant channels to address the need for product training and sales follow-ups.
• Act as the first point of contact for product and sales process, relationship building with channel heads and sales officers to align the sales team towards financial targets.
• Support other business lines in securing competitive pricing on embedded products, which not only create incremental revenue but also satisfactorily cover the company's risk-on assets.
• Develop and manage a mutually rewarding relationship with partner insurance companies in alignment with commercial teams.
• Enhance product profitability by negotiating an attractive proposition.
• Develop and coordinate marketing and distribution strategy, plan and manage marketing and promotional incentives for the acquisition of new business.
• Ensure implementation of appropriate systems, including online capabilities and operational procedures to support insurance sales, track MIS and profitability.
• Develop and implement the marketing strategy and tactical initiatives, sales tools, and collaterals.
• Develop the core positioning and messaging for each product/segment line.
• Build and maximize new channel development across F2F, direct and outsourced business.

Skills on Resume:

• Insurance Development (Hard Skills)
• Distribution Strategy (Hard Skills)
• Financial Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Business Development (Hard Skills)
• Marketing Strategy (Hard Skills)
• Negotiation Skills (Soft Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Supervise all revenue cycle and central billing office staff.
• Responsible for all activities within the central billing office.
• Work with other members of the Revenue Cycle Management team in cultivating and managing strong relationships both internally and externally.
• Ensure adherence to and compliance with payor, government and internal system regulatory policies.
• Audit productivity and quality of the team.
• Create, maintain, update and provide training on policies and procedures.
• Identify potential process improvements.
• Carry out supervising responsibilities in accordance with the organization's policies.

Skills on Resume:

• Revenue Cycle Supervision (Hard Skills)
• Billing Operations (Hard Skills)
• Relationship Management (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Quality Auditing (Hard Skills)
• Policy Training (Hard Skills)
• Process Improvement (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Supervise employees, processes, and discipline employees.
• Ensure all insurance jobs are processed in a timely manner.
• Supervise Hazard, Flood and Force Place insurance claims.
• Supervise Insurance Loss Claims.
• Supervise all daily reporting around all processes.
• Assist with client, borrower, and internal escalations.
• Assist with client and vendor communication.
• Assist with completing audits.
• Responsible for meeting legal requirements and following internal policies.
• Ensure all regulations and CFPB requirements are being met.

Skills on Resume:

• Employee Supervision (Soft Skills)
• Insurance Processing (Hard Skills)
• Claims Management (Hard Skills)
• Reporting Oversight (Hard Skills)
• Client Support (Soft Skills)
• Vendor Communication (Soft Skills)
• Audit Assistance (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Coach, train, and lead team members to actively listen to clients’ needs and offer relevant solutions and support.
• Work closely with the Manager (and other RASC leaders).
• Ensure that department goals, performance targets and budget compliance are met.
• Partner with the Manager to formulate measurable unit goals and expectations using key performance metrics.
• Support Manager in recommending and implementing solutions.
• Improve operational controls and mitigate risks.
• Act as an advisor to units/sections to meet schedules and resolve escalated issues.
• Recommend changes to department policies and procedures.
• Enhance the effectiveness of the functional area and interaction with other units.
• Respond to highly complex oral and/or written inquiries and requests from customers (i.e., retirees, faculty, employees, local benefits offices, and other internal and external organizations).
• Lead and implement change initiatives in support of Human Resources, Retirement Programs and Services and RASC’s strategic goals.
• Participate in cross-functional committees to facilitate information exchange and address operational issues.

Skills on Resume:

• Team Leadership (Soft Skills)
• Performance Management (Hard Skills)
• Operational Improvement (Hard Skills)
• Risk Mitigation (Hard Skills)
• Advisory Support (Soft Skills)
• Policy Development (Hard Skills)
• Customer Relations (Soft Skills)
• Change Management (Soft Skills)

Job Summary: 

• Establish and build rapport with members and colleagues within and outside of RASC.
• Lead resource planning with the unit (i.e., developing back-up plans) to maximize the ongoing productivity of staff and technology.
• Ensure operations run efficiently with adequate coverage during critical time periods and holidays.
• Periodically reviews and updates organization and department policies and procedures that impact staff, in collaboration with their Manager.
• Ensure compliance of internal and external business policies, procedures and processes.
• Provide input on other retirement, benefits, and human resources-related issues.
• Audit departmental practices to ensure consistent implementation of best administrative practices.
• Conduct quality assurance surveys and other mechanisms (i.e., reporting scorecards, dashboards, etc.).
• Identify customer satisfaction levels and seek improvement.
• Evaluate and analyze data and trends to improve client service experience and ensure quality results.
• Support Manager in administering all performance management functions, including but not limited to employee recruitment (i.e., pre-hire screening, interviews and selection, new-hire orientation, onboarding), mid-year and annual performance reviews, coaching, mentoring, training and development, disciplinary action and succession planning.

Skills on Resume:

• Relationship Building (Soft Skills)
• Resource Planning (Hard Skills)
• Operational Efficiency (Hard Skills)
• Policy Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Quality Assurance (Hard Skills)
• Data Analysis (Hard Skills)
• Performance Management (Soft Skills)

Job Summary: 

• Accountable for the supervision of the Insurance Clearance staff.
• Work collaboratively with the Manager of Insurance Clearance to support all department initiatives.
• Understand and maintain current knowledge of financial clearance/intake processes and systems, regulatory and 3rd party payor issues, and automated payor systems.
• Demonstrate creativity in making change recommendations to the Manager and in supporting the implementation of such change once approved.
• Attend departmental in-services and staff meetings.
• Ensure staff comply with in-service and competencies.
• Coordinate activities and resources to ensure desired results.
• Perform routine quality monitoring to ensure accuracy, timeliness and comprehensive content of information collected and documented to ensure reimbursement.
• Deliver feedback timely and constructively.

Skills on Resume:

• Staff Supervision (Soft Skills)
• Collaboration (Soft Skills)
• Insurance Knowledge (Hard Skills)
• Process Improvement (Hard Skills)
• Training Compliance (Hard Skills)
• Resource Coordination (Hard Skills)
• Quality Monitoring (Hard Skills)
• Constructive Feedback (Soft Skills)

Job Summary: 

• Develop and maintain productivity standards for areas of direct responsibility, and monitor adherence to those standards.
• Provide coaching and feedback to staff in areas of responsibility.
• Promote positive attitudes and work closely with staff.
• Ensure exceptional customer service with patients, physicians, physician office staff, visitors, and all hospital colleagues.
• Provide orientation, training and continuing education to staff.
• Serve as a coach, mentor, team builder and facilitator.
• Produce training tools to address performance deficiencies and to explain process changes.
• Adhere to compliance and departmental policies and procedures, including compliance with 100% of HIPAA requirements, required trainings, and other hospital-mandated activities.

Skills on Resume:

• Productivity Management (Hard Skills)
• Coaching And Feedback (Soft Skills)
• Team Collaboration (Soft Skills)
• Customer Service (Soft Skills)
• Staff Training (Hard Skills)
• Mentoring (Soft Skills)
• Training Development (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Work towards the development of a high-performing and engaged team.
• Build positive client, employee, and dealer relationships.
• Support, coach and train employees.
• Become the Resident Technical and Process Expert for the branch.
• Conduct professional, quarterly performance reviews with all direct reports.
• Maximize resources through effective scheduling.
• Ensure compliance with all insurers (ICBC, CBS, Family, etc.), Insurance Council of BC and Privacy Act rules and regulations.
• Manage sales, retention and service needs of clients, balancing between Insurance Advisor and Supervisor duties.
• Ensure control of ICBC inventory and correct handling of all documents and funds.
• Lead the continuous improvement, organization and efficiency of the branch.
• Handle and resolve client and dealership concerns in a positive, proactive fashion.

Skills on Resume:

• Team Development (Soft Skills)
• Relationship Building (Soft Skills)
• Employee Coaching (Soft Skills)
• Technical Expertise (Hard Skills)
• Performance Reviews (Hard Skills)
• Resource Scheduling (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Branch Management (Hard Skills)

Job Summary: 

• Oversee the insurance accounts receivable team and perform the job duties of fellow teammates.
• Maintain positive leadership and give frequent performance feedback, and encourage two-way participation and ideas.
• Participate in the hiring process and review process for team members.
• Review and approve requests from the insurance team for adjustments and refunds.
• Ensure the team resubmits insurance claims that have received no response or are not on file.
• Monitor and manage the productivity and performance of assigned employees, including reporting daily/weekly/monthly department metrics to Senior Management.
• Ensure the team follows up with insurance companies and confirms claims are paid/processed.
• Produce productivity and error reports for the department manager.
• Oversee that the team reviews and appeals unpaid and denied claims.
• Perform monthly billing audits to ensure timely and accurate claims submission and insurance follow-up activities.
• Monitor and manage key performance indicators and data for the department, and provide reporting and action plans for improvement.
• Supervise the team to ensure maintenance of an error rate in accordance with departmental policy.

Skills on Resume:

• Team Supervision (Soft Skills)
• Leadership Feedback (Soft Skills)
• Hiring Process (Hard Skills)
• Claims Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Insurance Follow-Up (Hard Skills)
• Billing Audits (Hard Skills)
• Data Reporting (Hard Skills)