• Attends grade-level/team/department/division meetings to assist faculty with the integration of technology into the curriculum
• Provides consultation, analysis, planning and development support on the design
• Implement appropriate technology integration solutions and complementary teaching strategies that address learning goals and objectives
• Provides first-level technical support
• Designs, coordinates, and implements differentiated one-on-one, small and large group professional development sessions, workshops and courses
• Analyzes teacher technology integration proficiencies to determine immediate and long-term support needs
• Actively participates in the planning and implementation of the annual education technology conference
• Keeps abreast of technology and instructional best practices that relate to the effective use of technology in education
• Researches and pilots current and emerging technologies to determine applicability in a differentiated learning environment
• Researches, reviews, and recommends the selection and acquisition of emerging technologies, online subscriptions and resources, and software and hardware that effectively support education program/curricular goals
• Administers and interprets evaluations to assess the effectiveness of content and delivery

Skills: Curriculum Integration, Technology Consultation, Technical Support, Professional Development, Needs Analysis, Conference Planning, Emerging Technologies, Program Evaluation

• Partners with Curriculum to develop interactive, engaging, and thought-provoking learning products and environments
• Researches and provides recommendations about both current and emerging technologies to prototype new learner experience designs in partnership with Senior Curriculum
• Assumes leadership roles when taking projects from their conception to the final deliverable, with adherence to accreditation and institutional requirements
• Identifies requirements for multimedia technologies necessary to produce and enhance online courses
• Assists supervisor with project management and helps team members meet all deadlines associated with each course start’s deployment schedule such as date management, clone preparation, course updates, quality assurance and quality control testing
• Accurately maintains digital files for storage and retrieval and intermittently conducts quality assurance checks on the filing system
• Develops training and actively participates in all meetings to ensure effective implementation of learning products and course delivery
• Assumes leadership responsibilities when diagnosing and/or troubleshooting technical problems in the learning management system
• Updates key stakeholders across the institution about self-service tickets and their implications on their respective departments
• Takes initiative to problem-solve and adjust workflows to proactively remain ahead of deadlines
• Guarantees quality assurance and control by evaluating the functionality of vendor learning products in D2L and Open EDX learning management systems
• Completes Professional Development, including specialization courses, Compass courses, and other opportunities as offered
• Actively supports and participates in institution, department, and team-wide initiatives, campaigns and celebrations
• Communicates professionally with peers, managers and key stakeholders across the institution

Skills: Curriculum Collaboration, Technology Research, Project Leadership, Multimedia Requirements, Project Management, Quality Assurance, LMS Troubleshooting, Stakeholder Communication

• Serve as a subject matter expert for instructional technologies, self-service presentation technologies in classrooms and conference rooms, digital signage, and computer classrooms and labs
• Oversee a team of student employees who maintain classroom technology
• Work reactively in coordination with IT’s Help Desk to efficiently respond to instructional technology incidents
• Ensure instructional technology services are maintained
• Monitor, track, and update support issues
• Maintain asset inventory and coordinate maintenance scheduling, tracking, and inventory control
• Generate written reports for IT management that track the effectiveness of Biola’s instructional technologies
• Configure and maintain the Crestron XIO Cloud Server to proactively monitor classroom technology, aid in incident management, and centrally manage classroom configurations
• Configure and maintain the digital signage system
• Facilitate the installation, integration, and testing of new or upgraded instructional technologies
• Develop recommendations to improve faculty and student experience in the use of technology
• Document support procedures for use by Helpdesk tier 1 and tier 2 employees related to instructional technologies
• Leverage relationships with faculty, students, and other campus users to provide solutions that engage teaching and learning
• Provide training for faculty, staff, and students in the use of the technology in a conference room and classroom contexts
• Maintain professional knowledge and relationships in applicable areas
• Research new technologies, products, trends, and advances in the industry
• Provide consultation services for presentation and related technologies
• Participate in conferences related to this technology field and maintain relationships with other subject matter experts

Skills: Technology Expertise, Team Oversight, Incident Response, Asset Management, System Configuration, Technology Integration, User Training, Technology Research

• Aid in the design of educational instruction as it pertains to technology resources such as computers, hardware and software
• Research and implement appropriate technology resources and products into the appropriate developmental setting
• Develop computer training materials and ensure all teaching staff are trained
• Assist in teaching how to set up and use computer applications and related technologies
• Troubleshoot technical problems
• Develops and maintains parent communication technology platforms
• Initiates and maintains appropriate social media platforms for parent communication and marketing purposes
• Assist in the development and implementation of Head Start recruitment through social media marketing
• Initiate the assessment and evaluation of the current software tracking system and conduct a market comparison of other systems
• Develop effective and efficient tracking, monitoring and evaluation tools through the use of technology to ensure effective program practices
• Assess the need for computer or software training in the program
• Training needs may include support for new hires or employees in new roles

Skills: Instructional Design, Technology Implementation, Training Development, Technical Troubleshooting, Communication Platforms, Social Media Management, System Evaluation, Program Monitoring

• Responsible for planning, designing, and delivering training that supports teaching and learning activities
• Work with colleges and schools across the university to improve the facilitation of teaching and student-centered learning
• Participate in instructional technology projects
• Respond to faculty requests for assistance
• Plan and create curricula and train faculty and other teaching staff on the use of technologies like the learning management system, lecture capture, and other platforms or software
• Support learning through programs, workshops, and courses for face-to-face, online, HyFlex and hybrid-blended learning environments
• Actively engage faculty in identifying new projects and opportunities
• Provide documentation resources for all new technologies
• Advocate for service improvements
• Solicit requests for service from CETLA patrons, gather feedback on programs and services and proactively identify and develop solutions
• Assisting faculty with designing and developing educational materials by matching learning outcomes and teaching strategies with technology solutions
• Developing and implementing faculty and staff training, consulting and other types of support (producing handouts, newsletters, multimedia self-help materials) for instructional technologies
• Investigating, implementing, and staying current on new and existing instructional technologies

Skills: Training Delivery, Curriculum Development, Faculty Support, Project Participation, Workshop Facilitation, Technology Documentation, Service Improvement, Technology Implementation

• Experience providing technology-related training in small and/or large group settings
• Previous experience with the Canvas Learning Management system
• Experience with committees and/or chairing committees
• Experience training faculty, staff, and students (online and in person),
• Experience with different educational technologies, i.e., TidyUp, Unicheck, etc.
• Proficient in Microsoft Office 365 programs, including Teams, Word, Excel, and PowerPoint
• Experience with Panopto, Zoom, and other video conferencing tools
• Experience with recording video and audio media
• Ability to learn quickly and operate with minimal supervision
• Ability to handle multiple tasks at any given time
• Knowledge and experience in education programs
• Must have strong communication skills

Qualifications: BS in Computer Science with 5 years of Experience

• Demonstrates knowledge of, and carefully follows, all applicable federal and state compliance requirements and regulations
• Effectively communicates compliance requirements to faculty and staff and quickly escalates any compliance concerns to the Compliance department
• Advanced experience with D2L Learning Management Systems
• Demonstrated ability to apply principles of adult learning, learning styles, and various instructional design approaches and processes to the learning content
• Advanced experience building training or courses with authoring tools like Adobe Captivate, Adobe Premiere, Adobe Dreamweaver, Adobe Photoshop, and Adobe Illustrator
• Knowledge of HTML, HTML5, CSS, and XML
• Knowledge of Learning Tools Interoperability (LTI) integrations with D2L and Open EDX learning management systems and SCORM
• Demonstrated expertise in creating and meeting project deadlines
• Superior interpersonal, time management and organizational skills
• Creative, innovative, and a thought leader in the instructional technology field
• Ability to lead and onboard junior team members
• Passion and enthusiasm for delivering results
• Experience researching new technology products, services and tools
• Experience in troubleshooting technical problems
• Familiar and knows how to run social media sites

Qualifications: BA in Educational Technology with 7 years of Experience

• Strong work ethic and leadership skills for assisting the supervisor with department requests/projects
• Ability to work efficiently in a fast-paced environment under tight time constraints
• Able to think outside the box, yet operate within the lines
• Superior user of computer programs within the field of instructional technology and design
• Able to professionally communicate fluently in verbal and written English
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams
• Able to support a diverse and inclusive work environment
• Previous experience in a leadership role
• Previous experience working at a help desk
• Knowledge of JavaScript, Bootstrap 5 and Open EDX learning management system

Qualifications: BA in Instructional Design with 6 years of Experience

• Experience supporting the delivery of distance education at an institution of higher education
• Working experience in Canvas application administration
• Basic knowledge of Macintosh
• Help desk and training experience
• Experience with HTML, CSS, and JavaScript
• Basic API programming knowledge
• Experienced in the support of web-related hardware, including PC, Macintosh, web conferencing (e.g., webcams, microphones, external storage)
• Experience in Instructional Design and eLearning Development
• Demonstrated ability to build courses in Articulate 360 and Rise
• Demonstrated ability to design courses from minimal source materials
• Demonstrated ability to create technical and systems training
• Strong analytical skills to process complex information and translate, and incorporate the information into effective, engaging course designs
• Significant relationship management skills
• Proven ability to meet deadlines on multiple concurrent projects
• Must be self-managed and able to respond quickly

Qualifications: BA in Curriculum and Instruction with 8 years of Experience

• Experience with supporting educational technologies, instructional methodologies, and the online learning space
• Experience with learning management systems and online learning tools, particularly Blackboard
• Certifications in Blackboard, E-Learning authoring tools, or other instructional technologies are encouraged
• Knowledge of instructional learning theories, methodologies, and practices including adult learning theory and instructional systems design
• Demonstrated strong experience with learning management systems, educational technologies, and multimedia production tools
• Ability to articulate and carry out technology-based educational initiatives with tact, diplomacy, and interpersonal savvy
• Ability to build strong working relationships with a diverse community of faculty, staff, and students
• Strong time and project management skills, and demonstrated ability to manage a complex workload, prioritize tasks, and use good judgment to provide services based on goals
• Strong research, organizational, interpersonal, and oral/written skills as well as attention to detail
• Multimedia content development experience, from concept to delivery (video, simulation, etc.) (Portfolios highly encouraged)
• Competency in Microsoft Office and related business tools

Qualifications: BA in Communication Studies with 6 years of Experience