HR OPERATIONS MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Oct 09, 2025 - The Human Resources (HR) Operations Manager oversees human resources services with a focus on payroll, policy development, and GDPR compliance. This role requires expertise in HRIS (Workday), strong Microsoft Office skills, and a proven ability to lead projects, improve processes, and deliver in a dynamic, multinational environment. The manager also demonstrates high attention to detail, strong customer focus, and adaptability in a fast-paced setting.

Essential Hard and Soft Skills for a Standout HR Operations Manager Resume
  • Payroll Management
  • HRIS Management
  • Compliance Management
  • Benefits Administration
  • Policy Management
  • Data Analysis
  • Recruitment Coordination
  • Process Improvement
  • Onboarding Offboarding
  • Reporting Delivery
  • Team Leadership
  • Employee Relations
  • Communication Skills
  • Change Management
  • Stakeholder Engagement
  • Employee Engagement
  • Strategic Partnership
  • Coaching Skills
  • Culture Building
  • Effective Communication

Summary of HR Operations Manager Knowledge and Qualifications on Resume

1. BA in Human Resources Management with 5 years of Experience

  • Strong Business Acumen with experience working as part of a large global organization.
  • Excellent organizational, planning and time management skills. 
  • Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time and resources to deliver consistent results for the business and bring initiatives to successful completion
  • Strong leadership capabilities with proven ability to foster an environment of positive employee engagement and trust
  • Excellent verbal and written communication with a proven ability to influence and build relationships in a diverse environment
  • High degree of business ethics and transparency
  • Proven strong leadership skills with experience in effectively coaching, developing high-performing teams in a customer service environment
  • Strong analytical skills, solid decision-making capabilities, coupled with the ability to analyse situations and provide practical recommendations
  • Strong technical aptitude, advanced skills and knowledge of Microsoft Office, including Word, Excel and PowerPoint. 
  • Good understanding of HR systems and their application to advance the efficiency of operations, including HR ticketing solutions and Other HRMS systems
  • Must be able to operate under minimal supervision with judgment for independent actions
  • Must convey a high level of personal integrity and a passion for excellence

2. BS in Business Administration with 7 years of Experience

  • Ability to operate a broad range of computer packages, including advanced skills in current Microsoft applications and familiarity with HRIS, ideally Workday.
  • Detailed knowledge and understanding of payroll production processes in the UK & European countries.
  • Demonstrates a passion for customer service and a flexible approach to working supportively with others in the achievement of the overall Company goals.
  • High accuracy and attention to detail.
  • Excellent organisational skills with the ability to manage multiple projects and priorities to work effectively to deadlines and show good judgement under pressure.
  • Creative problem solver when presented with complex issues, with the initiative to explore new ideas and ways of working to achieve results.
  • Ability to adapt to a constantly changing environment and to work collaboratively to drive results and support the wider team and business objectives.
  • Knowledge of GDPR and implications for HR processes and data management.
  • Knowledge of service delivery review, process mapping, process improvement, demonstrable experience of improving systems and processes, including quality assurance and compliance.
  • Policy development and management, in line with company culture and local legislation.
  • Experience in managing HR projects.
  • Highly organised and deadline-focused, with the ability to work through and motivate others to deliver.

3. BA in Organizational Psychology with 3 years of Experience

  • HR experience including benefits programs, compliance, payroll, and system management.
  • Possess PHR/SHRM-CP Certified.
  • Comfortable with high ambiguity, the ability to take initiative and adapt to frequent changes.
  • Excellent communication skills with the ability to handle difficult conversations with tact.
  • Have a process-oriented mindset to create a streamlined and simplistic experience for employees around the world, with a hybrid work culture.
  • Be able to pay acute attention to detail, strive for accuracy, and be a pro at context switching.
  • Passionate about diversity, equity, inclusion, and belonging work, ensuring Fiddler is delivering a workplace where every member of the team feels able to do their best work and be their true selves.
  • A team player with a sense of ownership and a “get things done” attitude

4. BS in Industrial-Organizational Psychology with 6 years of Experience

  • Overall experience in HR is desirable and a minimum of 3-4 years in a customer service role 
  • Demonstrated understanding of HR operations, including hiring, payroll and employee benefits
  • Proven experience as a process-oriented HR Operations Manager or similar role
  • Problem-solving mindset with strong critical thinking and analytical reasoning skills
  • Strong interpersonal skills including the ability to build rapport, establish relationships, influence and partner with stakeholders across all levels and departments
  • Ability to manage competing priorities and multiple stakeholders
  • Proactive in achieving results and seeking improvements
  • Demonstrated success in identifying and resolving issues prior to escalation with strong issue management skills
  • Excellent written and verbal communication skills
  • In-depth knowledge of performance metrics
  • Highly detail-oriented, stellar organizational skills and able to prioritize effectively
  • Be able to identify gaps and drive operational improvements
  • Action-oriented and able to work independently with minimal supervision

5. BA in Communication Studies with 4 years of Experience

  • Experience in HR with a strong focus on HRIS or Benefits and Compensation Administration.
  • Strong communication skills (written and verbal), attention to detail and follow-through 
  • Knowledge in HRIS software and MS Office applications, particularly Excel and Outlook.
  • Ability to maintain strict confidentiality
  • Fluency in English and knowledge of other languages
  • Experience living and/or working in an international setting 
  • Excellent at multi-tasking with a positive, can-do attitude.
  • Interested in mission and working globally.

6. BS in Labor Relations with 8 years of Experience

  • Experience in HR Operations or HRIS system implementation, or configuration
  • Experience with Workday
  • Experience with a continuous improvement environment in a corporate or manufacturing setting, either in process improvement or systems enhancement
  • Must have working-level knowledge of the English language, including reading, writing and speaking English
  • Experience in HR, Compensation, Total Rewards, or Payroll
  • Deep understanding of foundational HR knowledge (PHR, SPHR)
  • Experience with data management, LEAN Process improvement methodology and project management
  • Process expertise from any discipline is ideal, having a reputable Lean Six Sigma certification with experience in a live operations environment.
  • Demonstrated capability for data-driven decisions and data analysis, high systems comfort level.
  • Experience with the following tools & systems, including Visier, ServiceNow and the Microsoft business suite, including SharePoint
  • Demonstrated leadership capabilities, both as a leader of teams and as a leader of projects.
  • Clear communication skills, succinct and vivid, for topics that can be complex.
  • Multicultural sensitivity and adaptability, both in corporate culture and world culture.
  • Adaptability to adjust as the business grows and evolves.
  • Willingness to learn, teach, and build.
  • Proficiency with Microsoft Office Suite, including Access, Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for specific competencies, access online forms and policies, and complete online benefits enrollments.

7. BA in Sociology with 2 years of Experience

  • Significant experience in an HR Generalist or HR Operations role, preferably in a fast-paced, highly evolving, and growing environment. 
  • Excellent project management and organizational skills, including the ability to effectively manage and prioritize numerous concurrent projects and tasks
  • Strong analytical skills, including the understanding of metrics to support plans and monitor performance
  • In-depth knowledge of HR policies, procedures, and employment practices, including experience with drafting/updating policies and procedures.
  • In-depth knowledge of employment legislation, compliance, and regulatory standards
  • Consistently make sound judgment calls when presented with difficult decisions, especially when only partial information is available. 
  • High degree of discretion in dealing with sensitive, confidential, and legally private information and situations
  • Excellent interpersonal, written and verbal communication skills and ability to understand and influence others
  • Well-versed in office technology, including HRIS systems
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