• Provides quality customer service, timely and accurate in response to inquiries made via phone (inbound or outbound), chat, post office mail, or email from employees, managers, HR, internal business partners, and external business contacts
• Performs document administration and records management functions to maintain records of HR personnel-related data in the database, ensuring all employment requirements are met, specifically I-9 records, E-Verify, background checks, employee documents, and checklists for the retention period, and performs audits to ensure compliance
• Onboards all new hires and facilitates first-day orientation
• Manages tickets in the ticketing system, assigns and works on tickets in an efficient and effective manner
• Assists with offboarding and one-off changes
• Communicates effectively in both oral and written form, handles inquiries from customers accurately and timely manner, and meets service level agreements
• Works efficiently to acknowledge, provide status, define next steps, resolve, and close cases with detailed and clear writing
• Accurately and timely logs all cases received via phone, chat, or email into the case management system and provides backup documentation needed for audit purposes
• Uses procedures, policies, knowledge database, and other reference materials to assist in answering inquiries
• Performs Tier 1-level administration and tasks to support all HR shared service functions
• Creates and documents processes into desktop procedures, FAQs, and scripts
• Participates in pre- and post-implementation activities, including service rehearsal testing and user acceptance testing

Skills: Customer Service, Records Management, Onboarding Coordination, Ticket Management, Offboarding Support, Effective Communication, Case Documentation, Process Creation

• Coordinates new hire and contractor process, including appropriate screening for new hires, sending and collecting relevant new hire documents, and accurately keying data into the HRIS system
• Supports health and dental claim reconciliation
• Works with relevant partners to update key documents, including the employee handbook, policies, benefit rate guides, and annual tax forms
• Coordinate vendor credentialing
• Maintains employee personnel files
• Processes HR transactions in the HRIS system
• Manages team email inbox and answers or routes questions
• Responds to employment verification requests

Skills: New Hire Coordination, HRIS Data Entry, Claims Reconciliation, Document Management, Vendor Credentialing, Personnel File Maintenance, Email Inbox Management, Employment Verification

• Accurate data entry and reporting by utilizing several HR systems, such as Workday
• Coordinate high volumes of new hire pre-onboarding and onboarding efficiently and quickly
• Collaborate with cross-functional teams for Day 1 and new employee orientation
• Process employee terminations by preparing and collecting paperwork, partnering with various supporting teams to ensure smooth execution of offboarding procedures
• Provide first-level HR operations help desk support to resolve employee and stakeholder inquiries and issues
• Document, record, and maintain HR processes 
• Assist the HR and office teams in health and safety assessments and communication of protocols, including keeping records of office attendance
• Assist the HR team in the preparation of reports

Skills: HR Data Entry, Onboarding Coordination, Cross-Functional Collaboration, Offboarding Support, Help Desk Support, Process Documentation, Safety Protocol Assistance, Report Preparation

• Respond to employee inquiries about benefits, policies, processes, and procedures in a timely, caring, and responsive manner
• Collaborate with internal teams across the CEO to implement the CEO’s onboarding process, ensuring all teams have the needed new hire information to implement a high-quality introduction and onboarding program for new employees
• Handle all pre-employment tasks, including accurate completion of background checks
• Contribute to new hire orientation and create content for additional departmental training
• Process employee status changes, including employee FLSA classification, promotions, salary, position level, and separations
• Ensure accuracy of HR personnel data in real time, processing new hire information, changes requested by current employees, and termination forms and files within 72 hours of notice or within the communicated timeline if time sensitive
• Create and maintain accurate employee personnel files, including inputting data into the CEO’s HRIS system
• Collaborate with internal teams to ensure accurate employee compensation
• Collaborate with other divisions of the Employee Experience Team to launch and train the CEO staff
• Support audits performed by external auditors by providing documentation and data
• Assist with the day-to-day efficient operations of the benefits, HR, and people operations team

Skills: Benefits Inquiry Response, Onboarding Implementation, Background Check Processing, Orientation Content Creation, Status Change Processing, HRIS Data Accuracy, Personnel File Management, Audit Support

• Facilitate and complete the I-9 process in person for all new hires on day one
• Represent HR operations during onsite new hire orientation
• Act as a liaison between the business groups, the learning and development team, security, and IT
• Facilitate HR operations overview for new hires during new hire orientation
• Ensure proper collection of documents during the new hire onboarding 
• Assist the team in candidate onboarding and background check adjudication 
• Provide administrative assistance to the HR operations team, including supply orders, UPS shipping label creation, and equipment returns
• Maintain the team mail received at the location
• Coordinate meetings and food for the human resources team
• Create, maintain, document, and update HR processes
• Manage the purchase card for the human resources department
• Support the HR operations team during high-volume times and on projects 
• Manage the file room on campus and support the transition to electronic files
• Prepare and maintain reports from SAP master data, new hire, transfer, and termination reports
• Maintain and update the company's organizational charts
• Perform additional projects and responsibilities, including employee announcements and managing employee distribution lists

Skills: I-9 Facilitation, New Hire Orientation, Cross-Team Liaison, Document Collection, Background Check Support, Administrative Assistance, Process Documentation, Report Preparation

• Self-starter with a desire to learn, a solution-oriented mindset, and strong problem-solving skills.
• Strong attention to detail with a desire to simplify and streamline processes and procedures
• High level of integrity, always doing the right thing in an ethical, fair, and sustainable way
• Ability to adapt to various situations in a fast-paced, demanding environment
• Extremely thorough and detail-oriented
• Ability to multitask and prioritize with excellent time management
• A team player with the ability to function independently, but collaboratively, to meet deadlines
• Human Resources experience
• Bilingualism in French is an asset
• Proficiency in Microsoft Suite, including Outlook, Word, Excel, PowerPoint
• Experience with Workday 

Qualifications: BA in Human Resource Management with 4 years of Experience

• Work experience in HR or administrative capacities.
• Proficiency in MS Office (Word/Excel/PowerPoint/Outlook/Teams).
• Must have excellent written communication (and oral written) and organization skills.
• Must be detail-oriented, as well as have strong prioritization and analytical skills.
• Must have strong stakeholder management, time management and project management skills.
• Ability to work independently to meet tight deadlines with minimal supervision.
• Ability to exercise and maintain a high level of confidentiality.
• Ability to act and make independent and discretionary judgment.
• Knowledge of SAP or SuccessFactors

Qualifications: BS in Business Administration with 2 years of Experience

• Experience in HR Operations, TA/Recruitment internal operations, or Shared Services operations, or closely related experience
• Experience supporting multiple business areas. 
• Knowledge of Case Management systems and HR Portal technology
• Be able to work under limited supervision for routine situations
• Client-facing, proactive, analytic personality
• Proficient in Excel, Workday, and Teams.
• Discrete and able to maintain high levels of confidentiality and diplomacy
• High level of accuracy with excellent attention to detail
• High-level organisational and administrative skills, with a problem-solving attitude
• Ability to self-manage and communicate efficiently within a multi-region team
• Flexible approach to workload in a busy environment, with the ability to multitask and prioritise
• Available to start work immediately.

Qualifications: BA in Psychology with 5 years of Experience

• Experience in a customer service role.
• Proficient with country-specific languages.
• Excellent communication skills at all levels with the ability to build trust and positive relationships with stakeholders
• Good quantitative and qualitative analytical skills. 
• Strong customer orientation. 
• Proficient in using the Internet, Microsoft Word, and Visual Basic.
• Very good time management and prioritizing skills
• Working knowledge of HR systems, e.g., SuccessFactors, SAP, ServiceNow
• Experience within a busy HR Ops environment
• Advanced Excel skills (working knowledge of using formulas, pivot tables, charts)

Qualifications: BS in Industrial/Organizational Psychology with 3 years of Experience

• HR Shared Services process experience 
• Experience in a global HR Operations/Shared Services environment
• Excellent communication skills in Spanish and English.
• Demonstrated track record of strong service delivery and ticket management system experience.
• Process management and continuous improvement mindset with a focus on optimization and productivity.
• Strong proven administration/analytical skills.
• Excellent Excel skills, including macro knowledge and data analytics skills.
• High level of attention to detail.

Qualifications: BA in Labor Relations with 1 year of Experience