Job Summary: 

• Assesses issues escalated by the HR Coordinators, HR Business Partners, people managers, or employees and performs advanced troubleshooting and independent research to resolve issues
• Process a high volume of customer inquiries and resolve a targeted percentage of those inquiries
• Troubleshoot employees’ issues or concerns, including comprehensive investigations, identify the root cause of the problem and use tools and resources to determine how to resolve employee problems
• Escalate to the appropriate resource when unable to resolve the problem in a reasonable amount of time 
• Follow up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge
• Provide functional and technical input to Sr. Specialist, Lead Specialist, HR Chief of Staff and the COE functional partners
• Track and document inbound support requests and ensure proper notation of customer issues
• Update employee information and ensure accurate entry of contact information
• Provide guidance and mentoring to less-experienced HR Coordinators

Skills on Resume: 

• Advanced Troubleshooting (Hard Skills)
• Independent Research (Hard Skills)
• Inquiry Processing (Hard Skills)
• Root Analysis (Hard Skills)
• Escalation Handling (Hard Skills)
• Coaching Skills (Soft Skills)
• Effective Documentation (Hard Skills)
• Team Guidance (Soft Skills)

Job Summary: 

• Guiding employees through their lifecycle at Ford by advising them on any HR matters and completing administrative tasks in the internal systems
• Ensuring an excellent customer experience, which includes phone and chat support, employment-related data changes and documentation in order to provide end-to-end customer care
• Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner
• Following even complex processes and paying attention to details to ensure data quality in HR systems
• Creating employment-related documents that support the regulations of the country-specific legal environment
• Raising a hand for help from HR Business Partners to guarantee the best employee experience
• Being proactive in handling risks or process gaps that arise and involving the responsible teams to find a solution together
• Initiating and leading process improvement projects to release capacity for the incoming new processes

Skills on Resume: 

• Employee Guidance (Soft Skills)
• Customer Support (Soft Skills)
• Professional Advising (Soft Skills)
• Process Accuracy (Hard Skills)
• Document Creation (Hard Skills)
• Collaboration (Soft Skills)
• Risk Handling (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Build out an HR Employee Solutions team in Alpharetta, which will include identifying resourcing needs, spearheading recruitment efforts in partnership with the recruitment team, and onboarding/training staff
• Manage a team of HR professionals, including performance management and career development
• Partner with the Head of HRES Support to oversee process optimization efforts, including prioritizing, process mapping, and optimizing existing processes, standardizing and implementing new processes, and creating and maintaining process documentation while remaining strategic
• Work with the HRES Support team to determine how and where operational processes will be performed and liaise with different areas of HR to automate processes
• Ensure the team delivers high-quality support to HR Business Partners on both cyclical and ad-hoc HR processes by creating and measuring against success metrics and overseeing day-to-day tasks, such as Workday transactions, handling reporting requests and assisting with audits
• Oversee day-to-day support for employees and managers on HR matters, including policy questions, offboarding, immigration questions, mobility eligibility, leaves processing, employment verification letters, performance management, performance evaluations, the promotion process, employee concerns, etc
• Ensure that service delivery standards are consistently met or exceeded by the HRES team through robust and sustainable processes and controls
• Assist in defining technology needs and implementing solutions to support the team's efforts to centralize HR support
• Supervise tracking of processes and tasks through a centralized ticketing tool, analyze data to determine opportunities for streamlining
• Identify training needs and develop/deliver training for the HRES team and HRBPs 

Skills on Resume:

• Team Building (Soft Skills)
• Recruitment Management (Hard Skills)
• Team Leadership (Soft Skills)
• Process Optimization (Hard Skills)
• Process Automation (Hard Skills)
• Service Delivery (Hard Skills)
• Technology Implementation (Hard Skills)
• Training Development (Soft Skills)

Job Summary: 

• Learn and understand the HR processes within the employee life cycle (Recruitment, Onboarding, Internal Movement and Exit)
• Assist with transactional and operational follow-up for the HR Services Team
• Coordinate various TDI (Talent Development and Inclusion) campaigns such as Talent Management, Performance Management, Development Programs, Promotion, and ensure smooth interaction and data intervention throughout the process
• Take part in Employee Experience projects by supporting the project team members in automating and transforming HR processes that will bring positive experiences to employees
• Support production of regular HR communications (Newsletters, campaigns and targeted communications)
• Contribute to the development and transformation of internal digital platforms and communication channels
• Provide innovation and comprehensive research to the new and ongoing employer branding projects
• Participate in ad hoc tasks

Skills on Resume:  

• HR Process Knowledge (Hard Skills)
• Operational Support (Hard Skills)
• Campaign Coordination (Soft Skills)
• Project Support (Soft Skills)
• HR Communication (Hard Skills)
• Digital Platform Support (Hard Skills)
• Employer Branding (Soft Skills)
• Innovation Research (Hard Skills)

Job Summary: 

• Provide excellent service and demonstrate mastery and proficiency in multiple core programs
• supported by the HR Solutions Center
• Provide efficient interaction through advisory support to employees regarding corporate and/or statutory regulations and policies via phone, chat, ticket, or email
• Coordinate and schedule candidate interviews
• Partner with recruiters and leaders to fulfill interview scheduling requests and manage onsite candidate experiences
• Manage the compliance requirements for new hires and other for-cause reviews
• Initiate and adjudicate background checks, review findings against Asurion standards, and make pass/fail determinations in partnership with HRBP and Recruiting team
• Manage escalated issues in partnership with leadership
• Provide new employee onboarding support -  collect and follow up on pre-employment requirements per guidelines and update HR systems for hiring
• Process various invoices for payment and manage purchase orders to support HR operations
• Review invoices with business partners, manage timely processing in the finance system, list invoices for accrual by finance, and create and maintain purchase orders
• Coordinate with immigration providers and gather required employment documentation for visa processing of foreign national employees

Skills on Resume: 

• Service Excellence (Soft Skills)
• Advisory Support (Soft Skills)
• Interview Coordination (Hard Skills)
• Compliance Management (Hard Skills)
• Issue Escalation (Soft Skills)
• Onboarding Support (Hard Skills)
• Invoice Processing (Hard Skills)
• Visa Documentation (Hard Skills)

Job Summary:

• Perform process support activities for various vital programs 
• Manage the Employee Referral Program payment process, maintain the Job Description Library, and create various offer letters
• Respond to information requests related to verification of employment, administer inputs to payroll, provide certificates or letters, which include but are not limited to COE, Philhealth MDR, etc
• Maintain data integrity of various HR systems and tools and handle personally identifiable information (“PII”) that pertains to any individual (e.g., employees, job applicants, customers, etc.) in accordance with Asurion’s internal Privacy Policy, Information Privacy Standard, and public-facing privacy policies
• Complete any required privacy training
• Promptly report any known or suspected loss, theft, or unauthorized disclosure or use of PII to the Global Security and Risk - Privacy Team
• Participate in process improvement projects to drive efficiency and customer experience outcomes
• Responsible for ensuring that all relevant process documentation and policies are up-to-date
• Responsible for handling ad hoc tasks that are mission-critical in support of administering HR delivery for onboarding, employee lifecycle, and offboarding, or events and projects in conjunction with other functions
• Display dependability by being punctual and achieving an appropriate level of attendance
• Maintains ownership of cases or other increments of work through resolution

Skills on Resume: 

• Process Support (Hard Skills)
• Data Integrity (Hard Skills)
• Privacy Compliance (Hard Skills)
• Incident Reporting (Hard Skills)
• Process Improvement (Hard Skills)
• Documentation Management (Hard Skills)
• Dependability (Soft Skills)
• Case Ownership (Soft Skills)