Job Summary: 

• Greet, register, and assign rooms to guests of the hotel.
• Compute bills, collect payments, and make change for guests.
• Issue room keys and escort instructions to bell captains.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Review accounts and charges with guests during the checkout process.
• Keep records of room availability and guests' accounts, manually or using computers.
• Contact housekeeping or maintenance staff when guests report problems.
• Perform simple bookkeeping activities, such as balancing cash accounts.

Skills on Resume: 

• Guest Registration (Soft Skills)
• Room Assignment (Hard Skills)
• Payment Handling (Hard Skills)
• Key Issuance (Hard Skills)
• Credit Verification (Hard Skills)
• Checkout Process (Soft Skills)
• Recordkeeping (Hard Skills)
• Staff Communication (Soft Skills)

Job Summary: 

• Maintain a warm, welcoming, and professional demeanor when greeting and interacting with all guests.
• Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Professionally answer the telephone.
• Oversee the hotel's Accounting Close Out process, ensuring all accounts balance and all revenue is reported accurately.
• Complete corporate reports accurately and distribute them promptly. 
• Follow set procedures on posting charges and settling guest accounts.
• Effectively identify and resolve problems that arise, ensuring the problem is resolved to the guests' satisfaction.
• Knowledgeable of all emergency procedures and Hotel policies.
• Handle all checks and cash according to Hotel policies and procedures.
• Practice punctuality and timeliness when it comes to scheduled shifts and hotel-related functions. 
• Adhere to dress code and grooming policies.
• Actively solicit guest feedback.

Skills on Resume: 

• Guest Interaction (Soft Skills)
• Check-in/out (Hard Skills)
• Phone Etiquette (Soft Skills)
• Accounting Closeout (Hard Skills)
• Report Management (Hard Skills)
• Problem Solving (Soft Skills)
• Policy Knowledge (Hard Skills)
• Cash Handling (Hard Skills)

Job Summary: 

• Provide excellent guest/ customer service
• Check in guests and out of the hotel
• Answer and assist all calls
• Manage Reservations and inventory from incoming calls or online
• Ensure all front desk tasks are completed properly
• Organize and ensure the front desk is clean
• Ensure all files, reservations are up to date and organized
• Ensure the front desk staff's appearance and attitude are professional
• Assist the owner with letters and tasks
• Train new front desk staff in all front desk duties

Skills on Resume: 

• Customer Service (Soft Skills)
• Guest Check-in/out (Hard Skills)
• Call Handling (Soft Skills)
• Reservation Management (Hard Skills)
• Task Completion (Hard Skills)
• Desk Organization (Hard Skills)
• File Organization (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Responsible for the sign-in/sign-out of individual bank accounts
• Check Guests in upon arrival and out upon departure
• Collect proper cash and/or credit card
• Adhere to Payment Card Industry Data Security Standards (PCI Compliance).
• Post room charges, paid outs, and corrections
• Balance postings at the end of the shift
• Prepare a corrected and complete cash turn-in sheet
• Maintain informational records as assigned for marketing and prepare reports 
• Program key cards for Guests 
• Assist the Bell Desk  and answer front office phones on or before the third ring
• Complete applicable forms for various transactions/procedures, as well as shift reports, as specified in the front desk manual
• Notify the Shift Manager or the Front Office Manager of any problems and/or needed approvals
• Assist in blocking of rooms and suites by the rack attendant or Shift Managers
• Remain familiar with all facilities available at Silver Legacy to include rooms (i.e., views, bed types, rates, locations within the hotel, and amenities in the various suites)
• Maintain appropriate grooming and uniform standards

Skills on Resume: 

• Account Sign-in/out (Hard Skills)
• Guest Check-in/out (Hard Skills)
• Payment Collection (Hard Skills)
• PCI Compliance (Hard Skills)
• Charge Posting (Hard Skills)
• Report Preparation (Hard Skills)
• Key Programming (Hard Skills)
• Phone Assistance (Soft Skills)

Job Summary: 

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services
• Maintain updated records of bookings and payments

Skills on Resume: 

• Check-in/out Tasks (Hard Skills)
• Reservation Management (Hard Skills)
• Payment Verification (Hard Skills)
• Guest Registration (Hard Skills)
• Guest Welcome (Soft Skills)
• Information Delivery (Soft Skills)
• Complaint Resolution (Soft Skills)
• Housekeeping Coordination (Soft Skills)

Job Summary: 

• Greet, register, and process guests upon arrival, and assign room accommodations
• Issue room keys and provide bell services directly to guests
• Assist with the luggage of guests
• Properly process and notify guests of all incoming messages, such as telephone calls, hand-delivered packages, and faxes
• Issue safe deposit boxes to guests, following Cooper Hotel procedures
• Manage lost and found 
• Assist guests with inquiries about hotel services, shopping, dining, entertainment, and travel directions
• Keeps records of room availability and guest accounts
• Accurately posts charges of room, food, telephone, and laundry according to established hotel operating procedures
• Compute bills, collect payments, cash checks, and make change for guests by established credit procedures
• Reconcile daily work, submitting all balanced accounts to the cashier box, and make appropriate deposits to the safe
• Upsell/upgrade to premium rooms and promote Cooper Hotel and/or other Cooper Aerobics Center facilities
• Make, confirm, and cancel reservations for guests, as well as make restaurant, transportation, or entertainment reservations for guests
• Receive, record, act on, and follow up on all guest requests and complaints within a timely manner as outlined by the General Manager
• 
  

Skills on Resume: 

• Guest Processing (Hard Skills)
• Key Issuance (Hard Skills)
• Luggage Assistance (Soft Skills)
• Message Handling (Hard Skills)
• Safe Box Management (Hard Skills)
• Lost and Found (Hard Skills)
• Guest Inquiry Support (Soft Skills)
• Charge Posting (Hard Skills)

Job Summary: 

• Check-ins by confirming reservations, assigning a room, and issuing and activating the room key.
• Payment types such as room charges, cash, checks, debit, or credit.
• Act at all times in a courteous, safe, and efficient manner, by the hotel’s policies and procedures, ensuring that a high level of service is maintained.
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Respond in a courteous, professional, and rapid manner to resolve all guest and associate concerns.
• Models the company’s culture, vision, mission, and core values at all times.
• Comply with quality assurance expectations and standards set by management (Forbes and LQA).
• Maintain confidentiality of guest information and pertinent hotel data.

Skills on Resume:

• Reservation Check-in (Hard Skills)
• Payment Handling (Hard Skills)
• Service Courtesy (Soft Skills)
• Policy Knowledge (Hard Skills)
• Issue Resolution (Soft Skills)
• Culture Modeling (Soft Skills)
• Quality Compliance (Hard Skills)
• Data Confidentiality (Hard Skills)

Job Summary: 

• Answering the telephone and making reservations
• Processing deposits and cancellations
• Processing reservations and check-in/check-out
• Reception and handling of complaints
• Be responsible for generating reports
• Assisting guests with concierge services
• Relaying messages to guests
• Greet all guests in a cheerful manner
• Responding to emergency procedures
• Promoting the Hotel/Resort
• Cleaning of the hotel's common areas

Skills on Resume: 

• Phone Reservations (Hard Skills)
• Deposit Processing (Hard Skills)
• Check-in/out (Hard Skills)
• Complaint Handling (Soft Skills)
• Report Generation (Hard Skills)
• Concierge Assistance (Soft Skills)
• Guest Greeting (Soft Skills)
• Area Cleaning (Hard Skills)

Job Summary: 

• Handles daily check-ins and check-outs promptly.
• Knowledge of all upcoming group resumes, incoming and outgoing groups, and VIPs.
• Knowledge of all outlets on the estate and general information on the area.
• Handle post-check-in telephone calls to assure guests’ expectations have been met.
• Maintain and file registration cards in the in-house and arrivals bucket.
• Input information into PMS and maintain guest records accurately, paying close attention to details, notes, and comments.
• Operate the Ving card room key program.
• Handle guest ticketing and reservations requests and suggestively sell 
• Assist with the pre-registering and pre-keying of group arrivals.
• Pre-print guest tickets and file correctly with arriving guests.
• Handle end-of-day reports per shift.

Skills on Resume: 

• Check-in/out (Hard Skills)
• Group Knowledge (Hard Skills)
• Estate Information (Soft Skills)
• Post-arrival Calls (Soft Skills)
• Record Management (Hard Skills)
• Key Programming (Hard Skills)
• Ticketing/Selling (Soft Skills)
• Report Handling (Hard Skills)

Job Summary: 

• Performs daily Front Desk functions such as guest check-in and out, answering phones, completing shift check-list, processing related transactions, etc.
• Directs owner and guest requests to the correct department. 
• Responds courteously, efficiently, and professionally to guest service requests.
• Performs light administrative duties such as sending a receiving faxes, making copies, and sending e-mail
• correspondence
• Greet, register, establish necessary credit for, and issue keys appropriately to guests.
• Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
• Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
• Answer inquiries about the resort's amenities, services, policies, area attractions, dining, and directions.
• Communicate with other departments via telephone and two-way radio.
• Completed check-out procedures, computes bills, collects payment, and makes change for guests 
• Make, confirm, and cancel rooms for guests'
• Reservations for guests or answering a variety of questions for guests pertaining to their reservations.
• Balance all cash receipts and work performed during the shift, and perform a bucket check on the shift.
• Distributes guest and staff mail and messages
• Post charges for faxes, copies, or laundry, or charges from the food, beverage, or convenience store outlets.

Skills on Resume: 

• Front Desk Tasks (Hard Skills)
• Request Direction (Soft Skills)
• Guest Service (Soft Skills)
• Admin Duties (Hard Skills)
• Guest Registration (Hard Skills)
• Phone Etiquette (Soft Skills)
• Complaint Handling (Soft Skills)
• Reservation Management (Hard Skills)

Job Summary: 

• Approach all encounters with guests and associates in a friendly service service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Aimbridge Hospitality standards by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Aimbridge Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
• Greet and welcome all guests approaching the Front Desk by Aimbridge Hospitality standards
• Maintain a friendly and warm demeanor at all times.
• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
• Handle requests for information, mail, and messages efficiently and courteously.
• Answer guest inquiries about hotel service facilities and hours of operation.

Skills on Resume: 

• Guest Interaction (Soft Skills)
• Appearance Standards (Hard Skills)
• Attendance Compliance (Hard Skills)
• Policy Adherence (Hard Skills)
• Guest Greeting (Soft Skills)
• Warm Demeanor (Soft Skills)
• Switchboard Operation (Hard Skills)
• Information Handling (Soft Skills)

Job Summary: 

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Obtain all necessary information when taking room reservations and follow the rate quoting scenario.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• Deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
• Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions, and things to do around the hotel.

Skills on Resume: 

• Guest Inquiries (Soft Skills)
• Team Communication (Soft Skills)
• Reservation Handling (Hard Skills)
• Check-in/out (Hard Skills)
• System Operation (Hard Skills)
• Package Delivery (Hard Skills)
• Radio Etiquette (Soft Skills)
• Local Knowledge (Soft Skills)

Job Summary: 

• Manage room reservations either on-call or assign rooms at the time of check-in.
• Check the background of the customer's credit card.
• Provide necessary information to the guests.
• Respond to customer queries on time.
• Maintain and register the guest’s details.
• Coordinate with the housekeeping staff to ensure the rooms are cleaned and maintained according to guest requirements
• Brief the guests about additional services
• Provide help to the guests related to car bookings or ticket bookings

Skills on Resume: 

• Reservation Management (Hard Skills)
• Credit Check (Hard Skills)
• Guest Information (Soft Skills)
• Query Response (Soft Skills)
• Detail Registration (Hard Skills)
• Housekeeping Coordination (Soft Skills)
• Service Briefing (Soft Skills)
• Booking Assistance (Soft Skills)

Job Summary: 

• Greet guests and complete the registration process to include, including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room and/or have a bell person accompany
• Assist guests with check-out, including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards
• Understand hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve, and relay messages to guests
• Greet guests and determine if they have a reservation, then search the computer file and print out registration forms, obtain signatures and identification, file a copy of the registration form, and retrieve the same upon check-out.
• Prepares keys for the proper room.
• Decides as to which room to give to the guest, based on guest requirements and desires.
• Assists with billing inquiries and refunds.
• Block rooms for Groups, VIPs, Sales, and Casino Departments.
• Must be available for scheduled work.
• Must exhibit the Family Style Service model at all times.

Skills on Resume: 

• Guest Registration (Hard Skills)
• Checkout Handling (Hard Skills)
• Hotel Knowledge (Hard Skills)
• Upselling Techniques (Soft Skills)
• Issue Resolution (Soft Skills)
• Complaint Handling (Soft Skills)
• Message Management (Hard Skills)
• Group Blocking (Hard Skills)

Job Summary: 

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties to make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring they receive the correct keys and room numbers

Skills on Resume: 

• Room Assignment (Hard Skills)
• Reservation Confirmation (Hard Skills)
• Guest Response (Soft Skills)
• Payment Collection (Hard Skills)
• Recordkeeping (Hard Skills)
• Department Communication (Soft Skills)
• Booking Management (Hard Skills)
• Housekeeping Coordination (Soft Skills)

Job Summary: 

• Answer incoming calls and questions about guests’ needs in person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Greet, check in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping ensures all hotel guest account information is accurate and up-to-date
• Communicate with housekeeping to make sure guest rooms are ready
• Handle customer complaints 
• Assisting in the personalization of guest experience - reviewing GEM notes, being aware of arrival times.
• Meeting with operations to enhance guests' arrival experience.
• Reviewing stay comments for upcoming guest stays, adding traces, and communicating vital information to appropriate departments.
• Supplementing support in areas that require assistance, such as the check-in/out process, PBX, guest complaints, and procurement.

Skills on Resume: 

• Call Handling (Soft Skills)
• Guest Check-in/out (Hard Skills)
• Bookkeeping (Hard Skills)
• Housekeeping Coordination (Soft Skills)
• Complaint Handling (Soft Skills)
• Personalized Service (Soft Skills)
• Arrival Experience (Soft Skills)
• Department Communication (Soft Skills)

• Provide service as a Front Desk Agent/ Guest Liaison, welcoming guests upon entrance and helping with booking rooms, confirming reservations, checking in guests, and handling additional guest interactions.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements, including events, excursions, transportation, dining, etc.
• Arrange premium tickets to in-demand shows, sporting events, and concerts.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Answer phone calls, make reservations, take and distribute messages or mail, and redirect calls.
• Respond to complaints and strategize to find an adequate solution.
• Work alongside the Hotel Management team.
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Perform regular bookkeeping duties, make sure hotel guest information is current and correct
• Welcome, register, check in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Field customer complaints 
• Communicate with housekeeping to make sure guest rooms are ready

Skills on Resume: 

• Guest Liaison (Soft Skills)
• Reservation Management (Hard Skills)
• Event Arrangement (Soft Skills)
• Local Knowledge (Soft Skills)
• Call Handling (Soft Skills)
• Complaint Resolution (Soft Skills)
• Bookkeeping (Hard Skills)
• Housekeeping Coordination (Soft Skills)

Job Summary: 

• Provide a critical first impression to guests and deliver exceptional service
• Welcome guests with a warm and friendly demeanor, and serve guests in person and over the phone every day
• Use a computer to check guests in and out
• Go above and beyond to ensure their vacation/stay is memorable
• Make reservations for future guests
• Check the guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Professionally interact with staff, assisting other departments with necessary information.
• Maintain the cashier's bank.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist with collecting and storing luggage from guests arriving and departing.

Skills on Resume: 

• First Impression (Soft Skills)
• Guest Welcome (Soft Skills)
• Check-in/out (Hard Skills)
• Memorable Service (Soft Skills)
• Reservation Handling (Hard Skills)
• Staff Interaction (Soft Skills)
• Cash Management (Hard Skills)
• Luggage Assistance (Soft Skills)