Job Summary: 

• Escorting and seating the guest
• Responsible for table service
• Present the menu and provide detailed information
• Inform customers about the day’s specials and offer menu recommendations upon request
• Upsell additional products 
• Check customers’ IDs and vaccination cards to enter safe zones
• Deliver checks and collect bill payments
• Complete various additional tasks and assignments.

Skills on Resume:

• Guest Escorting (Soft Skills)
• Table Service (Hard Skills)
• Menu Presentation (Hard Skills)
• Specials Communication (Soft Skills)
• Upselling Skills (Hard Skills)
• ID Verification (Hard Skills)
• Payment Processing (Hard Skills)
• Multitasking Ability (Soft Skills)

Job Summary:

• Responsible for restaurant operations activity during designated shift, ensuring mise-en-place is properly done, and proper handling of the shift is ensured.
• Check the cleanliness of the restaurant area and ensure sufficient menus.
• Supervise and coach all associates and give them confidence.
• Play the role of order taker
• Responsible for having good knowledge of food and beverage and constantly ensuring upselling is practiced through recommendation or suggestive selling during order taking.
• Ensure room service trolleys and trays are properly set up according to order and all standard condiments are present on the tray/trolley.
• Maintain good guest and associate relations.
• Conduct or assist the supervisor in giving the roll call / 15 minutes training.

Skills on Resume:

• Shift Management (Hard Skills)
• Mise-En-Place Preparation (Hard Skills)
• Cleanliness Inspection (Hard Skills)
• Team Supervision (Soft Skills)
• Order Taking (Hard Skills)
• Food And Beverage Knowledge (Hard Skills)
• Guest Relations (Soft Skills)
• Training Delivery (Soft Skills)

Job Summary:

• Anticipate guests’ needs and know regular guests’ special requirements/preferences and follow up with guests regularly for any additional orders or requests.
• Check on associates’ grooming and punctuality.
• Maintain all SOPs and LSOPs.
• Handling and taking over of shifts.
• Promote inter-departmental relations through candid communication channels.
• Inform the supervisor/manager when there is a shortage of manpower, carry out instructions effectively, monitor the associates’ progress and pass any information regarding the operation to the supervisor/manager in time.
• Take charge of assignment planning and schedule associates for meal breaks.
• Practice Marriott's Principles of Hospitality.
• Practice upselling through suggestive selling or recommendations.

Skills on Resume:

• Guest Needs Anticipation (Soft Skills)
• Associate Grooming Check (Hard Skills)
• SOP Compliance (Hard Skills)
• Shift Handling (Hard Skills)
• Interdepartmental Communication (Soft Skills)
• Manpower Reporting (Hard Skills)
• Assignment Planning (Hard Skills)
• Hospitality Principles (Soft Skills)

Job Summary:

• Repeat the orders taken (including room number)
• Responsible for keying in micros.
• Check to ensure orders are served correctly and promptly.
• Check on the cleanliness of the room service area and do a weekly inspection with the supervisor or manager.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Lead by example and have a “hands-on” approach to motivate our associates to excel.
• Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott Guarantee Fair Treatment.
• Monitor hours, associates’ overtime on a daily basis for the restaurant/outlet, as it relates to sales and profits.
• Responsible for aggressive team player and having always "always can-do attitude"

Skills on Resume:

• Order Repetition (Hard Skills)
• Micros Keying (Hard Skills)
• Order Accuracy Check (Hard Skills)
• Cleanliness Inspection (Hard Skills)
• Empowerment Teaching (Soft Skills)
• Leadership By Example (Soft Skills)
• Counseling Procedures (Soft Skills)
• Overtime Monitoring (Hard Skills)

Job Summary:

• Maintain and make daily entries in our reservation system to coordinate shifts and communicate accordingly with management
• Take, manage and handle reservations and all related requests
• Responsible for thorough knowledge of the operations, services offered, operating hours and all the food and beverage
• Responsible for the planning of the seating strategy and in charge of the operational flow at the restaurant. 
• Decide which guest is going to be assigned to which table based on professional judgment
• Greet and assist guests in a positive, welcoming, and professional manner
• Anticipate the guest's needs and respond appropriately with a sense of urgency
• Aware of guest preferences and assist in compiling guest history to offer a unique and personalized service at all times
• Maintain a proactive approach to solve any guest questions or challenges
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant
• Handle paperwork, stock, and tidy the host stand
• Reports are made daily, and guest satisfaction is tracked by the end of the day

Skills on Resume:

• Reservation Management (Hard Skills)
• Shift Coordination (Hard Skills)
• Operations Knowledge (Hard Skills)
• Seating Planning (Hard Skills)
• Guest Greeting (Soft Skills)
• Guest Needs Anticipation (Soft Skills)
• Personalized Service (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary:

• Handle table reservations, control the flow and seating of guests
• Perform the hostess’ duties in a manner consistent with the standards set by the Hotel.
• Take over duties from the previous shift. 
• Hand over properly before leaving.
• Check, update and follow up on daily events.
• Check and update the poster daily according to the meal period.
• Check, advise, and coordinate with the Station’s Captain on daily events and summary.
• Handle reservations and enquiries.
• Greet and seat the guests.
• Allocate the tables accordingly.

Skills on Resume:

• Reservation Handling (Hard Skills)
• Guest Flow Control (Hard Skills)
• Shift Handover (Hard Skills)
• Event Coordination (Hard Skills)
• Poster Updating (Hard Skills)
• Team Coordination (Soft Skills)
• Guest Greeting (Soft Skills)
• Table Allocation (Hard Skills)

Job Summary: 

• Demonstrate thorough knowledge of the menus and beverage list as well as the Hotel’s activities.
• Present the menus and make recommendations.
• Assist in taking food and beverage orders.
• Assist in F&B service.
• Interact with the guests and obtain feedback.
• Assist the station staff during busy periods.
• Liaise between duties and responsibilities with the waiters/waitresses.
• Evaluate operations and procedures and suggest improvements to the Manager.
• Handle the guest complaints.
• Check bills before presenting them to the guests.
• Bid the guests farewell and thank them for their patronage.

Skills on Resume:

• Menu Knowledge (Hard Skills)
• Menu Presentation (Hard Skills)
• Order Assistance (Hard Skills)
• F\&B Service Support (Hard Skills)
• Guest Interaction (Soft Skills)
• Team Liaison (Soft Skills)
• Operations Evaluation (Hard Skills)
• Complaint Handling (Soft Skills)

Job Summary:

• Remember the guests’ names and address them by their names.
• Operate the Micros system effectively.
• Ensure that restaurant seating is maximised at all meal periods.
• Ensure that no reusable beverage is wasted.
• Monitor the quality and quantity of all food and beverage items served.
• Control breakages and losses of operating equipment
• Maintain good communication with all other Hotel departments.
• Create a sound and strong working relationship with all staff and help them to develop to their maximum potential.
• Keep the Manager informed on all items of interest.
• Enquire about guests’ satisfaction and handle guests’ complaints

Skills on Resume:

• Guest Name Recall (Soft Skills)
• Micros Operation (Hard Skills)
• Seating Maximization (Hard Skills)
• Beverage Waste Control (Hard Skills)
• Food And Beverage Monitoring (Hard Skills)
• Equipment Loss Control (Hard Skills)
• Interdepartmental Communication (Soft Skills)
• Staff Development (Soft Skills)

Job Summary:

• Establish good guest relations.
• Responsible for photocopying the required documents for references.
• Responsible for replenishing forms.
• Check and follow up on any physical defects of the Venue.
• Check on the cleanliness of the Venue.
• Report guest incidents and Lost and Found items to the Manager.
• Upsell and cross-sell other Venues.
• Collect newspapers daily for guest use from the bell counter.
• Ensure that the Hostess desk is neatly arranged well well-stocked and cleaned at all times.
• Maintain high standards of sanitation and cleanliness.

Skills on Resume:

• Guest Relations (Soft Skills)
• Document Photocopying (Hard Skills)
• Form Replenishment (Hard Skills)
• Venue Inspection (Hard Skills)
• Cleanliness Check (Hard Skills)
• Incident Reporting (Hard Skills)
• Upselling Skills (Hard Skills)
• Desk Maintenance (Hard Skills)

Job Summary:

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Responsible for managing reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce the Waiter/Waitress’s name
• Greet customers upon their departure
• Coordinate with the wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g., children, elderly)
• Answer incoming calls and address customers’ queries
• Responsible for assisting wait staff

Skills on Resume:

• Guest Welcoming (Soft Skills)
• Wait Time Monitoring (Hard Skills)
• Reservation Management (Hard Skills)
• Guest Escorting (Soft Skills)
• Menu Presentation (Hard Skills)
• Customer Greeting (Soft Skills)
• Staff Coordination (Soft Skills)
• Reception Area Maintenance (Hard Skills)

Job Summary:

• Greets and seats guests in a gracious manner and distributes business among Food Servers equally and as fairly as possible. 
• Monitors guests that are seated, and immediately responds to guests’ needs or requests of first contact.
• Assists in accepting reservations, answers the phone in a hospitable manner and confirms with the manager when large parties can be accommodated.
• Checks on the billing status of casino, room, bill back, and coupon and comp numbers to assist in closing of checks.
• Directs Food Servers, Bus Persons, and Food Service Runners in their work procedures and performance and assists them in their tasks as it relates to billing, guest requests, or guest information.
• Assist the Restaurant Manager in controlling intermission scheduling for all dining room staff and ensure that they are properly relieved.
• Maintains complete knowledge of the entire menu and proper food handling, presentation and service.
• Arranges the opening reports, floor plan and checks. 
• Prints and changes out all menus nightly.
• Maintains the proper supplies for the hostess stand and podium
• Cleans and/or dusts the host stand and podium. 
• Maintains and makes copies and stocks the host/hostess folder. 
• Cleans and maintains all food and beverage menus.
• Advises the Manager of any complaints that a guest may have.

Skills on Resume:

• Guest Greeting (Soft Skills)
• Reservation Assistance (Hard Skills)
• Billing Verification (Hard Skills)
• Team Direction (Soft Skills)
• Scheduling Control (Hard Skills)
• Menu Knowledge (Hard Skills)
• Report Preparation (Hard Skills)
• Complaint Reporting (Soft Skills)

Job Summary:

• Responsible for creating an enjoyable dining experience for residents and their guests in accordance with current applicable federal, state and local standards, guidelines and regulations, with WEL established policies and procedures, and as may be directed by the management staff, to assure that quality service is provided at all times.
• Responsible for essential duties and responsibilities
• Responsible for creating an enjoyable dining experience for residents and their guests.
• Follows established style and order of service while serving in the main dining room and at special functions.
• Performance of job duties, reads journals, bulletins, in-house communication and memos, policy and procedure and employee handbook.
• Assists with staff training and development.
• Supervise and direct staff regarding the operations of the dining service department.
• Make good decisions in handling situations that may occur in daily operations.
• Update meal reservations/cancellations.

Skills on Resume:

• Dining Experience Management (Hard Skills)
• Regulation Compliance (Hard Skills)
• Service Standards Adherence (Hard Skills)
• Policy Interpretation (Hard Skills)
• Staff Training (Soft Skills)
• Team Supervision (Soft Skills)
• Decision Making (Soft Skills)
• Reservation Management (Hard Skills)

Job Summary:

• Ensures all residents are properly charged for meals. 
• Enter billing information into the computer program.
• Maintain proper dining temperatures and control lighting prior to and at the end of the meal service.
• Maintains host/hostess station in a neat and orderly manner.
• Makes dining rounds to assure that the residents/guests' needs are met.
• Handles resident complaints and reports to GM.
• Ensures staff are in proper uniform, including footwear, name badge.
• Ensures menus are available in both dining rooms and order forms are available for the scheduled meal.
• Takes a turn serving on committees such as safety and resident review. 
• Contributes to discussions and develops solutions to problems or concerns. 
• Responsible for supports group decisions.

Skills on Resume:

• Meal Billing (Hard Skills)
• Billing Data Entry (Hard Skills)
• Temperature And Lighting Control (Hard Skills)
• Station Maintenance (Hard Skills)
• Guest Needs Monitoring (Soft Skills)
• Complaint Handling (Soft Skills)
• Uniform Compliance (Hard Skills)
• Committee Participation (Soft Skills)

Job Summary:

• Responds to concerns raised by residents, co-workers and visitors by helping them to reach a satisfactory conclusion.
• Written communications are clear, concise and timely in providing and responding to information.
• Raises concerns and differences of opinion in an appropriate manner, place and time. 
• Reserves judgment until all facts are gathered. Conducts self in a calm and positive manner.
• Ensures all needs are met per the diet restrictions of PC residents.
• Assists with the operations of both the PC and IL dining rooms.
• Follows all HACCP policies and procedures that govern safe food handling.
• Assists with the prepping of cold food and beverages. 
• Refrigerates items.
• Take food orders. Serves soup, pours coffee, bread service, etc.
• Serves the food for the scheduled meal. 

Skills on Resume:

• Conflict Resolution (Soft Skills)
• Written Communication (Soft Skills)
• Judgment And Patience (Soft Skills)
• Dietary Compliance (Hard Skills)
• Dining Room Operations (Hard Skills)
• Food Safety Procedures (Hard Skills)
• Food Preparation (Hard Skills)
• Meal Service (Hard Skills)

Job Summary:

• Take charge of the buses' dirty dishes to the kitchen. 
• Helps scrape dishes.
• Completes all opening and closing assignments.
• Clean/reset dining room. 
• Cleans the kitchen.
• Sweeps, mops floors and runs vacuum daily.
• Performs all ware washing following set codes regarding temperatures, sanitizing, etc. 
• Maintains the dish machine. (De-lime/sanitize, etc.)
• Maintains proper soap levels. 
• Sorts/cleans silverware. 
• Cleans/sanitizes all cooking pots and pans. 
• Cleans food carts.

Skills on Resume:

• Dish Collection (Hard Skills)
• Dish Scraping (Hard Skills)
• Opening Closing Tasks (Hard Skills)
• Dining Room Cleaning (Hard Skills)
• Kitchen Cleaning (Hard Skills)
• Floor Maintenance (Hard Skills)
• Ware Washing (Hard Skills)
• Equipment Maintenance (Hard Skills)

Job Summary:

• Discards all trash and recyclables in the proper area. 
• Keeps trash cans/cardboard containers clean. 
• Keeps the mop sink clean and free of debris.
• Assists with the unpacking, dating and storage of all delivered food and supplies. 
• Breaks down all cardboard boxes.
• Assists with catering functions.
• Demonstrates knowledge of fire safety procedures and assists with the evacuation of residents to a safer location in the event of fire or other emergency.
• Cooperates with the staff of other departments in performing job duties.
• Identify safety hazards or acute resident problems and inform the manager of needed attention.
• Reports to the manager at the end of the shift before clocking out.

Skills on Resume:

• Trash Disposal (Hard Skills)
• Cleaning Maintenance (Hard Skills)
• Inventory Storage (Hard Skills)
• Box Breakdown (Hard Skills)
• Catering Assistance (Hard Skills)
• Fire Safety Knowledge (Hard Skills)
• Interdepartmental Cooperation (Soft Skills)
• Safety Reporting (Soft Skills)

Job Summary:

• Identifies with, shares in, and displays a commitment to the mission, philosophy, and objectives of the organization. 
• Demonstrates knowledge of the mission, gives consideration to the principles of the mission (Compassion, Agility, Respect, Excellence, and Service).
• Participates in and supports performance improvement and risk management activities.
• Responsible for assembling meal trays. 
• Responsible for the assembler area stocks.
• Checks for, prepares and sets up added items to ensure efficiency of room service operations. 
• Responsible for the stocks assigned area, maintains the area in a neat and clean condition.
• Handles all food and equipment in accordance with the sanitary practices of the hospital, local and State Health departments and other regulatory agencies.
• Assembles meals accurately.

Skills on Resume:

• Mission Commitment (Soft Skills)
• Organizational Knowledge (Soft Skills)
• Performance Support (Soft Skills)
• Meal Tray Assembly (Hard Skills)
• Stock Management (Hard Skills)
• Room Service Setup (Hard Skills)
• Sanitation Compliance (Hard Skills)
• Accurate Assembly (Hard Skills)

Job Summary:

• Presents meals attractively, assures items are in their proper places.
• Assembles special build-your-own cold food items.
• Prepares nourishments and special food requested on the diets.
• Portions the dessert and other cold foods.
• Serves correct portion sizes, labels, dates, rotates, and stores all food items properly.
• Cleans up broken dishes and spills.
• Puts soiled linen in the proper location, using sanitation guidelines.
• Records refrigerator temperatures.

Skills on Resume:

• Meal Presentation (Hard Skills)
• Cold Food Assembly (Hard Skills)
• Special Diet Preparation (Hard Skills)
• Portion Control (Hard Skills)
• Food Labeling (Hard Skills)
• Cleanup Procedures (Hard Skills)
• Sanitation Compliance (Hard Skills)
• Temperature Recording (Hard Skills)

Job Summary:

• Follows all safety precautions and uses personal sanitation and safety procedures.
• Uses personal protective equipment.
• Attends and contributes to all safety training sessions and uses good body mechanics.
• Working dishroom ensures sanitary dishware and carts.
• Follows department dress code policy.
• Washes hands and changes gloves frequently.
• Maintains a clean and organized work area.
• Maintains composure in demanding and difficult situations and attempts solutions.
• Consults with Supervisor or appropriate personnel in regard to food shortages, customer complaints, malfunctioning equipment and inappropriate equipment temperatures.

Skills on Resume:

• Safety Compliance (Hard Skills)
• PPE Usage (Hard Skills)
• Safety Training Participation (Hard Skills)
• Dishroom Sanitation (Hard Skills)
• Dress Code Adherence (Hard Skills)
• Hand Hygiene (Hard Skills)
• Work Area Organization (Hard Skills)
• Composure Maintenance (Soft Skills)

Job Summary:

• Works well with deadlines.
• Responsible for stocking nursing units, preparing special foods.
• Cleans patient food refrigerators and microwaves.
• Supplies units with food and paper supplies for their kitchens.
• Records refrigerator temperatures.
• Maintain request forms for items.
• Prepares, delivers and returns room service trays to patients.
• Demonstrates age-related competencies and safety and privacy concerns for all patient populations served.
• Gathers patient trays and records consumption on the computer.
• Follows scripting guidelines (when interacting with patients in person, while taking calls).

Skills on Resume:

• Deadline Management (Soft Skills)
• Unit Stocking (Hard Skills)
• Equipment Cleaning (Hard Skills)
• Supply Distribution (Hard Skills)
• Temperature Recording (Hard Skills)
• Request Form Maintenance (Hard Skills)
• Room Service Delivery (Hard Skills)
• Patient Interaction (Soft Skills)

Job Summary:

• Helping set up and clear away for all viewings/events
• Saying hello to guests when they arrive
• Open new bottles of wine and champagne and monitor stock levels
• Offering guests drinks
• Topping up glasses when they get empty
• Responsible for providing good customer service to all guests
• Removing any unused glasses, mess, or bottles from the event, ensuring a spotless environment
• Meeting and accommodating guests of the restaurant, serving the menu

Skills on Resume:

• Event Setup (Hard Skills)
• Guest Greeting (Soft Skills)
• Wine Opening (Hard Skills)
• Stock Monitoring (Hard Skills)
• Drink Service (Hard Skills)
• Glass Topping (Hard Skills)
• Customer Service (Soft Skills)
• Cleanup Duties (Hard Skills)

Job Summary:

• Responsible for answering phones
• Greet customers and make them feel welcome
• Estimating wait time for guests
• Entering pickup and delivery orders accurately
• Keep the flow of guests even among the waitstaff
• Responsible for cashing out guests
• Responsible for balancing the register at the end of the shift
• Provides meal service to patients, obtains patient menu selections, and stocks nourishment areas 
• Passes between-meal snacks and supplements. 

Skills on Resume:

• Phone Answering (Hard Skills)
• Customer Greeting (Soft Skills)
• Wait Time Estimation (Hard Skills)
• Order Entry (Hard Skills)
• Guest Flow Management (Soft Skills)
• Cash Handling (Hard Skills)
• Register Balancing (Hard Skills)
• Meal Service (Hard Skills)

Job Summary:

• Provide a high-quality catering and dining experience to all residents, guests, and visitors.
• Ensure that all catering areas are maintained in a hygienic, clean, and safe standard
• Follow the operational procedures of the kitchen and dining areas.
• Serving food to the residents in the dining area, preparing beverage trolleys
• Serving beverages and snacks to residents within the dining area and their rooms.
• Ensure dining areas are clean and tidy before and after mealtime.
• Greeting, escorting and seating guests at their table.
• Introduce guests to the servers.
• Take reservations and maintain a reservation book.
• Assist Managers on duty with their needs.

Skills on Resume:

• Catering Service (Hard Skills)
• Hygiene Maintenance (Hard Skills)
• Operational Procedure Compliance (Hard Skills)
• Food Serving (Hard Skills)
• Beverage Service (Hard Skills)
• Area Cleanliness (Hard Skills)
• Guest Greeting (Soft Skills)
• Reservation Management (Hard Skills)

Job Summary:

• Take reservations and welcome guests to the assigned outlet.
• Participates in checking the daily mise en place according to the whole day service requirements.
• Familiar with the menus and ongoing promotions in the outlet and provides recommendations to the guests.
• Carry out other related assignments or tasks entrusted by the Manager from time to time.
• Familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• Offering a professional and friendly greeting and providing engaging service
• Creating an atmosphere where our guests share food, hang out and feel welcome
• Offerings menu inspired by the bounty and diversity of the Mediterranean
• Lead operations and address guest feedback

Skills on Resume:

• Reservation Taking (Hard Skills)
• Mise En Place Checking (Hard Skills)
• Menu Knowledge (Hard Skills)
• Task Management (Hard Skills)
• Operational Standards (Hard Skills)
• Guest Greeting (Soft Skills)
• Atmosphere Creation (Soft Skills)
• Operations Leadership (Soft Skills)