Job Summary: 

• Establish and maintain a Health Services Advisory Committee that includes parents, professionals, and community resources that meets at least twice a year.
• Ensure the health and nutrition mandates of the Head Start Program Performance Standards and North Carolina Child Care Licensing regulations are met.
• Oversee the design and implementation of nutrition services that meet the nutritional needs and requirements of children in the program, including children with special dietary needs and disabilities.
• Ensure the proper management of the USDA Child and Adult Care and Feeding Program (CACFP) program, including monitoring and recordkeeping.
• Create and maintain procedures that develop partnerships with parents to include permissions for screening and treatment of their child. 
• Educate and train on health and nutrition topics, discussions with staff about healthy practices to use at home, guidance on prenatal and postpartum care
• Support for navigating health systems.
• Identify health, dental, emergency, and nutrition service resources within the community
• Develop partnerships with providers or ensure resources are available by referral. 
• Help parents in securing a source of accessible health care for their families.
• Consult with partners, consultants, other experts, and staff, plan and deliver group and individualized training for staff and parents on health, dental, nutrition, and environmental safety topics. 
• Provide staff with technical assistance in these areas.

Skills on Resume: 

• Advisory Committee Management (Soft Skills)
• Head Start Standards Knowledge (Hard Skills)
• Nutritional Planning (Hard Skills)
• CACFP Management (Hard Skills)
• Parental Partnerships (Soft Skills)
• Health Education (Soft Skills)
• Resource Identification (Soft Skills)
• Consultation & Assistance (Soft Skills)

Job Summary: 

• Establish, implement, and enforce a system of health and safety practices that ensure children are kept safe at all times. 
• Collaborate with the Facilities department on the implementation of safety policies and procedures.
• Maintain adequate safeguards for the privacy and confidentiality of information.
• Lead the comprehensive systems approach to provide special needs, transition, and mental health services to enrolled children and families.
• Be responsible for coordinating/monitoring services for children with special needs 
• Facilitate/monitor smooth, effective transition processes of all children entering/leaving the Head Start program. 
• Be responsible for coordinating/monitoring the Head Start mental health component.
• Complete required documentation of relevant activities and submit records and reports in a timely and accurate manner.
• Facilitate collaborative training between Head Start and the area public school district.
• Stay abreast of current issues and trends by participating in grantee-sponsored training, center pre-service and in-service training, and other continuing education, career, and professional development opportunities
• Read and review regulations and other resources.
• Participate in and contribute to all case management, parent education planning, supervisory, management team, and designated staff meetings. 

Skills on Resume: 

• Safety Practices (Hard Skills)
• Policy Collaboration (Soft Skills)
• Confidentiality Management (Hard Skills)
• Special Needs Services (Soft Skills)
• Transition Coordination (Soft Skills)
• Mental Health Oversight (Soft Skills)
• Documentation (Hard Skills)
• Training (Soft Skills)

Job Summary: 

• Proactively deal with and support the Centre Manager with issues that arise in the centre, be that to do with the environment or the customer experience
• Act as a customer champion and work with the Centre Manager using customer satisfaction measures such as Net Promoter Score, complaints, incidents, and immediate customer feedback to drive continuous improvement in service delivery and complete root cause analysis to enable proactive remedial actions
• Ensure compliance by the team complies with all policies, procedures, and protocols issued by Bupa Health Clinics
• Ensure that clinical governance processes are in place as required by Bupa Clinical Governance policy.
• Understand the centre's finances so you can support the Centre Manager to respond quickly to changes within the external environment that impact the centre’s profitability
• Work within a structured performance management framework, ensuring all coaching leads to SMART actions, identifying inappropriate behaviours, and setting actions accordingly.
• Attend interagency meetings, the agency's board meetings, Parent Committee and Policy Committee meetings, and other meetings
• Regularly review policies and procedures, revise and/or create policies and procedures
• Gather data through ongoing monitoring, analyse for corrective and preventive actions, write and present reports
• Participate in annual Self-Assessment, and use outputs to inform planning and decisions.

Skills on Resume: 

• Issue Resolution (Soft Skills)
• Customer Analysis (Hard Skills)
• Policy Compliance (Hard Skills)
• Clinical Governance (Hard Skills)
• Financial Support (Hard Skills)
• Performance Management (Soft Skills)
• Meeting Participation (Soft Skills)
• Data Reporting (Hard Skills)

Job Summary: 

• Perform the essential functions of the clinical staff reporting to the position, and assist with the workload
• Facilitate the general execution of each service line of the Healthcare services division, including population health management, ambulatory case management, complex case management, utilization management, transition of care management, and inpatient reviews.
• Responsible for the identification of opportunities for improvement and the appropriate management of performance improvement activities for direct reports.
• Responsible for appropriate resource use, staffing, cost containment, and regional program development based on regulatory requirements.
• Responsible for contract compliance through the data collection and analysis of client-based performance measures and facilitating the appropriate action strategies or corrective action plans.
• Responsible for accreditation compliance management.
• Assist in the hiring, training, coaching, and counseling of direct reports.
• Responsible for the introductory and annual performance evaluations of direct reports.
• Effectively communicates with external and internal customers.
• Responsible for consistent interface with senior management to provide visibility on local operations.
• Responsible for attaining a comprehensive knowledge of client-based platforms and creating Desktop procedures.
• Responsible for remaining current on industry changes and assisting in the development of Policies and Procedures and implementation changes.

Skills on Resume: 

• Staff Support (Soft Skills)
• Service Management (Hard Skills)
• Performance Improvement (Soft Skills)
• Resource Management (Hard Skills)
• Contract Compliance (Hard Skills)
• Accreditation (Hard Skills)
• Staff Development (Soft Skills)
• Policy Development (Hard Skills)