• Responsible for interviewing, hiring, performance improvement, disciplinary process, and recommending termination that fail to meet performance expectations.
• Provides for and evaluates professional growth and development of clinic staff through identification of needs, sponsoring training programs, and encouraging education (formal and continuing) efforts.
• Responsible for the completion of regular performance evaluations for each staff member, and conducts evaluations for new staff before completion of the probationary period.
• Counsels employees, develops staff, and utilizes the disciplinary process.
• Plans and organizes orientation and in-service training for clinic staff, participates in the guidance of staff, and promotes educational programs.
• Provides leadership and direction following organizational goals and objectives.
• Assumes responsibility for own personal continuing education and developmental needs, attends meetings, workshops to enrich personal knowledge, growth, and management skills.
• Works with the medical staff to coordinate medical and nursing management of patient care.
• Continually works on performance improvement activities within the clinic.
• Applies process improvement standards, programs, and resources.
• Serves as a resource to others (medical staff, clinic staff, and other clinic managers)
• Fosters good public relations for the clinic.

Skills: Performance Management, Staff Development, Employee Counseling, Staff Evaluation, Leadership, Continuing Education, Care Coordination, Public Relations

• Consults other clinical departments, as appropriate, to collaborate in operations and performance improvement activities.
• Collaborates directly with Health Sciences Department Director and Service Line Administrator regarding budget, access, and referral/volume development and physician productivity.
• Coordinates and directs the patient care program to ensure patients’ needs are met and that facility policies are followed in an environment that optimizes patient safety.
• Performance reflects age-specific knowledge in all areas of patient care specific to the medical specialty.
• Monitors patient scheduling, surgical schedules, referrals, and clinic capacity issues, and takes necessary action to address problems.
• Monitors utilization of equipment and supplies, oversees supply ordering program.
• Effectively maintains all required records for the clinic and demonstrates good organizational skills.
• Plans and conducts staff meetings and ensures meeting notes are available.
• Assumes the role of patient advocate regarding guidelines found in the Patient Bill of Rights.
• Ensures evidence-based practice appropriate to the clinic specialty is integrated into the clinic operations.
• Supervises staff to ensure quality of patient care.
• Responsible for ensuring adherence to Compliance Program policies, procedures, and standards of conduct.

Skills: Clinical Collaboration, Budget Management, Patient Care Coordination, Age-Specific Care, Scheduling and Capacity Management, Supply and Equipment Oversight, Record Keeping, Staff Supervision

• Ensures that documentation meets current standards and policies and is completed for each clinic visit by clinic staff.
• Ensures that the clinic staff follow Facility-Only Billing guidelines and charges appropriately for services provided.
• Completes required documentation, including audits and surveys on time. 
• Follow up on problems identified through the audit process.
• Ensures that the clinic meets regulatory standards (e.g., JCAHO, DOH), including environment of care standards.
• Model customer service standards for staff and practitioners.
• Responsible for addressing patient complaints.
• Monitors and plans customer service initiatives to better meet the needs of patients.
• Develops, justifies, and maintains a fiscal plan (budget) for the clinic.
• Monitors patient revenues, expenses, and operating expenses (salaries and capital expense items) and provides appropriate reports to the Director and Medical Director, as well as clinic staff and providers. 
• Takes actions to correct problematic areas.
• Manages charge documents to ensure timely submission.

Skills: Documentation Compliance, Billing Management, Audit Completion, Regulatory Adherence, Customer Service, Complaint Resolution, Fiscal Planning, Expense Monitoring

• Promote a "Patient Are First" environment while managing the Chemistry laboratory.
• Supervise Clinical Technologists and support staff, manage quality assurance, preventive maintenance, safety, continuing education, and student programs for the chemistry laboratory.
• Budget responsibilities include participating in budget development, recommending budget goals based on prior performance and known upcoming expenses, and managing division expenditures to maintain an expected budget.
• Responsible for Chemistry Laboratory operations in the Department of Laboratory Medicine, including staff performance and productivity.
• Be cognizant of the quality of work performed and recognize when changes occur in either the industry or in current vendors' products or in the staff's ability to produce quality results for any other reason.
• Responsible for the coordination of their efforts with the other division and laboratory managers to ensure an efficient laboratory operation.
• Stay abreast of the quality of the testing performed, accurately interpreting and analyzing new technologies, and developing sound recommendations.
• Ensure the activities of the laboratory are consistent with maintaining accreditation with CAP (College of American Pathologists).
• Stay up to date on all changes to the regulations for laboratories, identifying how those changes apply to the lab, and what role the Manager has in the situation.
• Develop and implement business plans to enhance clinical services.
• Manage clinic demand and volume to meet budgeted volume projections in collaboration with medical staff leadership. 

Skills: Patient-Centered Environment, Staff Supervision, Quality Assurance, Budget Management, Laboratory Operations, Technology Integration, Accreditation Maintenance, Business Plan Development

• Direct the strategic planning process and coordinate the process of operational planning across the assigned health care centre in collaboration with the Regional Director.
• Integrate specific goals and objectives into the activities of the Health Services, ensuring linkages with individual performance plans and quality management initiatives.
• Oversee and coordinate ongoing team planning, development, evaluation, and quality improvement activities that facilitate team goal setting, problem solving, conflict resolution, and collaboration 
• Arrange and facilitate meetings and in-services
• Review team policies and procedures, revise documents, and develop new policies and procedures
• Select and utilize outcome measures, implement new approaches to care, and evaluate the effect of changes in patient-centered primary care practice
• Compose semi-annual and annual reports, and consult with the team and collaborate with other Health Services Managers and the Regional Director regarding efficiency of processes and procedures and changes in policies and procedures to ensure streamlined, effective, and patient/family-centered practices.
• Manage service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies.
• Define an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate and appropriate staff according to operational demands and environmental and resource constraints.
• Develop, recommend, implement, and evaluate staffing patterns, rotations, and vacation schedules to ensure adequate staffing to meet patient needs.
• Provide leadership to staff through collaborative coaching, guiding and modeling key behaviours and strategies, encouraging dialogue, and providing guidance and advice to facilitate resolutions to work issues.
• Foster partnerships and establish systems that ensure seamless client flow.

Skills: Strategic Planning, Goal Integration, Team Development, Policy and Procedure Management, Outcome Measurement, Reporting and Collaboration, Workforce Planning, Leadership and Coaching

• Experience in relationship-based practices, developing health partnerships, child development, and its connection to health, and family dynamics. 
• Knowledge of early care and education systems, and working with young children and families.
• Experience managing teams, budgets, and direct service in a public health or social service role.
• Excellent verbal and communication skills that are clear, concise, and timely.
• Extremely proficient in Microsoft Office Suite or related software to the YWCA and program specifications.
• Ability to build mutual relationships of trust and respect.
• Critical thinking skills and consistently identify, gather, and apply relevant information to work.
• Action-oriented, able to set priorities, and make timely decisions.
• Be professional and culturally sensitive with presentation skills.
• Possess enterprise-wide thinking and strategic agility.
• Demonstrates resiliency that is open to change, new perspectives, manages ambiguity, and strives for continuous improvements.

Qualifications: BA in Health Services Management with 4 years of Experience

• Previous nursing work experience in a supervisory role
• Community Health background or COHN (Certified Occupational Health Nurse)
• Basic Life Support (BLS) for Healthcare providers certification from either AHA, ARC, or the Military Training Network
• Ability to work effectively with youth, families, staff, and community contacts from a variety of cultural and ethnic backgrounds.
• The ability to deal effectively with youth and/or families.
• Ability to accept supervision and perform as part of a team.
• The ability to be flexible and adapt to change.
• Ability to interface with people (groups and individuals) and communicate within various mediums (logbooks, email, telephone).
• Proficiency with typing and computer skills.
• Have excellent organizational and communication/interaction skills.
• Demonstrate a high level of judgment, tact, creativity, diplomacy, discretion, and confidentiality

Qualifications: BA in Health Policy and Management with 2 years of Experience

• Managerial experience in an offshore BPO work environment, managing healthcare campaigns or deals
• Strong oral, written, and interpersonal communication skills
• Basic computer knowledge with the ability to learn additional computer programs, required
• Problem-solving skills, facilitation skills, and analytical skills
• Preference for clinical degree holders, preferably a US Registered Nurse
• Related outsourcing operations experience in a global setup
• Working knowledge of MS Office products, with strong Excel skills
• Knowledge in Telephony Systems and Technology
• Strong customer service focus with empathy
• General knowledge of human resources policies and procedures
• Excellent computer skills (MS Word, Excel, PowerPoint, and Outlook)

Qualifications: BS in Health Information Management with 5 years of Experience

• Recent and related leadership/management experience in a health care setting
• Experience in initiating and managing multiple projects
• Experience working in a unionized environment
• Knowledge of primary health care, health promotion, health determinants, and dynamics of health needs in a rural community
• Exceptional interpersonal and communication (oral, written, and presentation) skills
• Experience in program development, project management, implementation, monitoring, and evaluation in community settings
• Demonstrated ability to work with physicians and stakeholders across multiple governance structures to establish and sustain strong collaborative family practice teams
• Must have a high level of sound judgment, initiative, and self-direction to make independent decisions related to responsibilities.
• Exhibits analytical thinking as well as creative problem-solving ability and willingness to consider uncharted or novel ideas related to trends and changes in health care
• Understands the climate/culture in the organization and the wider provincial, community, and social context
• Proficiency in computer applications, including Microsoft Word, PowerPoint, Excel, internet, email, and the ability to use health information systems to support patient care

Qualifications: BA in Healthcare Administration with 7 years of Experience

• Experience in a leadership and/or management position with responsibilities related to program planning, evaluation, human resources, and financial management within a unionized environment.
• Experience developing and facilitating strategies consistent with the principles of Organizational Health.
• Proficiency in program planning, financial and human resource management, oral and written communication, and interpersonal effectiveness.
• Excellent leadership, organizational, and analytical skills
• Strong problem-solving, conflict resolution, negotiation, strategic thinking, and decision-making skills
• The ability to successfully change, adapt, overcome, and cope with unexpected challenges.
• Able to develop and maintain strategic partnerships and collaborative working relationships with a variety of internal and external partners across the healthcare continuum and with community partners
• Demonstrated commitment to employee and self-development and continuous quality improvement.
• Being conscious of the broad system connection and potential impacts and consequences of decisions in a wide variety of situations, both internal and external
• Being aware of the interdependence of organizational systems and stakeholders and considering the impact on people, processes, and services
• Demonstrated interest in continued professional growth and leadership

Qualifications: BS in Nursing (Administration Track) with 6 years of Experience