Updated: Feb 24, 2025 - The Head of Delivery will ensure that the Order to Cash team operates with a structure tailored to meet Nuffield's specific business needs, emphasizing billing accuracy. This role involves leading the team while continuously reviewing organizational structures to enhance engagement and optimize workflows. Successful development and maintenance of relationships with key stakeholders, including Payor Groups and other customer groups, will be crucial in achieving business objectives and delivering high-quality services.


Tips for Head of Delivery Skills and Responsibilities on a Resume
1. Delivery Head, Tech Solutions Inc., Austin, TX
Job Summary:
- Define project schedules, allocate resources and monitor progress
- Suggest different solution approaches
- Create mockups to explain solution approach
- Coordinate with other teams and companies to drive toward a common goal
- Align project objectives with company goals and make sure the project team is clear on objectives
- Deliver and install technology solutions
- Help project team with the design and development tasks
- Lead process of issue identification and resolution
- Manage risk tracking process, create & manage project plans
- Monitor and manage scope and manage all documentation
- Foster partnership with customers/stakeholders/sponsors
- Manage team performance and motivation.
Skills on Resume:
- Project Scheduling (Hard Skills)
- Solution Design (Hard Skills)
- Mockup Creation (Hard Skills)
- Cross-Team Coordination (Soft Skills)
- Objective Alignment (Soft Skills)
- Technology Delivery (Hard Skills)
- Issue Resolution (Hard Skills)
- Team Management (Soft Skills)
2. Head of Delivery, Innovative Systems Corp., Denver, CO
Job Summary:
- Ensure the team delivers on ambitious and stretching OKRs
- Shape platform, people and processes to support the growth ambitions of Gousto
- Create an environment that promotes autonomy and accountability
- Responsible for scaling the team in line with rapid growth of the business
- Represent and continually identify best practice for leveraging tools, resource and approaches to development solutions to align with changing company needs
- Develop rapid understanding of Software Application and Architecture of Verifone Solutions
- Lead engagement with clients, in conjunction with Sales and Pre-sales to ensure detailed capture of requirements and utilize to support work prioritization and resource allocation.
- Lead customer engagement, in conjunction with Sales and Pre-Sales to ensure that client requirements are well understood, defined and captured
- Leading estimation of new tasks
- Provide Management oversight to activities and resourcing requirements
Skills on Resume:
- OKR Management (Hard Skills)
- Team Growth (Hard Skills)
- Autonomy Promotion (Soft Skills)
- Best Practices (Hard Skills)
- Software Understanding (Hard Skills)
- Client Engagement (Soft Skills)
- Requirement Capture (Hard Skills)
- Resource Oversight (Hard Skills)
3. Head of Delivery, Apex Software Group, Orlando, FL
Job Summary:
- Developing relationships with venue managers to ensure the correct space on hold for future years events
- Overseeing the development of all floorplans in a timely manager ensuring they meet operational and financial targets
- Coach, mention and develop Delivery team members to achieve required results through regular catch ups and monthly 1:1s
- Accountable for the delivery and management of all operational event budgets
- Collate all tenancy payment information across both DivCom and Mumbrella products and manage with finance
- Manage the relationship with external suppliers ensuring suppliers understand the strategic direction of each product and deliver on their KPIs
- Manage the team resources across the event calendar ensuring appropriate level of resource pre-event and during on site delivery
- Drive the implementation of the Delivery Strategic Plan
- Implement legislative changes into policy and communicate to Diversified and relevant parties
- Supporting a team of Delivery Managers and Agile Practitioners to run an efficient, flexible and continuous delivery pipeline that is aligned with the Product function and strategic direction.
- Overseeing, supporting and promoting the personal and professional development of Delivery Managers and Agile Practitioners within the team.
Skills on Resume:
- Relationship Management (Soft Skills)
- Project Management (Hard Skills)
- Coaching and Mentoring (Soft Skills)
- Financial Acumen (Hard Skills)
- Resource Management (Hard Skills)
- Strategic Planning (Hard Skills)
- Policy Implementation (Hard Skills)
- Agile Delivery (Hard Skills)
4. Head of Delivery, Global Tech Services, Minneapolis, MN
Job Summary:
- Working with the CPO and Head of Engineering to identify the most appropriate agile development processes for Product, UX and Tech.
- Ensuring development progress is transparent, predictable and sustainable, helping the Product function to provide the greatest impact on OKRs.
- Creating clear progress reporting templates that require low maintenance from Product teams, but enable stakeholders to easily understand the status of projects and initiatives.
- Ensuring commitments to stakeholders are met and any changes to expectations are fully documented and communicated.
- Coordinating the delivery of projects across multiple teams, squads and disciplines, ensuring dependencies are chased and there is alignment across Product, UX and Tech.
- Constantly evaluating processes to measure velocity and output, identifying areas of improvement and gaining buy-in from team members on process experimentation, to optimise efficiency across the full delivery pipeline.
- Working with the CPO and Head of Engineering to build a stimulating culture through skilled, efficient, empowered, enthusiastic and happy teams.
- Partnering with the department's Engineering and Product Leadership to manage and coordinate the day to day running of the department.
- Working with finance to forecast, manage and budget the teams within the department.
Skills on Resume:
- Agile Processes (Hard Skills)
- Progress Reporting (Hard Skills)
- Stakeholder Management (Soft Skills)
- Project Coordination (Hard Skills)
- Process Improvement (Hard Skills)
- Team Culture (Soft Skills)
- Leadership Collaboration (Soft Skills)
- Budget Management (Hard Skills)
5. Head of Delivery, Nexus Innovations, Seattle, WA
Job Summary:
- Ensure that the development system and the ability to deliver accurately is maintained through a well-defined and understood SDLC with appropriate levels (and continual improvement) of governance, policy, standards, process and risk management
- Drive the strategic direction and plan to meet those needs.
- Lead and promote best practice system & code design solutions that leverage people, financial and information resources
- Ensure the workload is managed and prioritized.
- Ensure resource allocation and requirement are fully understood, managed and maintained
- Establish and maintain an effective 4th line production support capability
- Provide advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
- Establish and maintain relationships with key stakeholders within technology and the business
- Work with technology and the business to ensure the product and technical roadmaps are defined and understood
- Create individual development plans and arrange and coordinate training where needed.
- Deal with poor performance quickly and accurately
- Promote and recognize outperformance
- Drive the achievement of agreed financial targets and manage operational costs to achieve agreed targets
Skills on Resume:
- SDLC Governance (Hard Skills)
- Strategic Planning (Hard Skills)
- Code Design (Hard Skills)
- Workload Management (Hard Skills)
- Resource Allocation (Hard Skills)
- Production Support (Hard Skills)
- Stakeholder Relationships (Soft Skills)
- Performance Management (Soft Skills)
6. Head of Delivery, Visionary Projects LLC, Raleigh, NC
Job Summary:
- Lead the delivery management function to ensure that teams are able to deliver and realise benefits for users and customers
- Work with Product to deliver against roadmaps and focus on delivering value
- Make sure the project vital signs, metrics, progress and information radiators are up to date, meaningful, relevant and visible across all projects.
- Lead the day to day management for the team’s operational activities e.g. business planning, recruitment, training and finance
- Make sure the necessary business processes are followed and participate in the governance of projects and product development, including acting as a point of escalation for the delivery teams
- Promote the value of delivery management and agile practices in the organisation and more widely across Toyota
- Provide line management, coaching, leadership and direction to the delivery managers
- Build a community of practice for delivery management
- Ensure direction and priorities are based on their likelihood to result in effective delivery
- Operate at scale and provide the connection between multidisciplinary teams, policy areas and stakeholders
- Communicate the benefits and performance of agile and lean delivery
- Provide direction and guidance of scaled agile practices across teams.
- Negotiate scope and manage trade-offs for delivery and cost/benefit process improvement decisions
Skills on Resume:
- Delivery Management (Hard Skills)
- Value Delivery (Hard Skills)
- Project Metrics (Hard Skills)
- Operational Management (Hard Skills)
- Governance Participation (Hard Skills)
- Agile Advocacy (Soft Skills)
- Team Leadership (Soft Skills)
- Community Building (Soft Skills)
7. Head of Delivery, Streamline Logistics, Charlotte, NC
Job Summary:
- Provide leadership and execute project scope, budget and workplan to ensure successful definition and control while liaising with client leads to ensure any changing needs are scoped in and new costs & timings are agreed.
- Work closely with capability leads in Singapore and around the region
- Collaborate with internal teams to design, develop and implement digital projects
- Develop a project plan, monitor progress and track the traffic and workload flowing into the team
- Review and input towards Business Requirement Document (BRD), User Stories and/or Functional Specifications Document (FSD) ensure they are designed in accordance with business requirements and project scope.
- Proactively manage client expectations, prioritize and negotiate timelines and deliverables where necessary to meet key business objectives.
- Supervise the development of support documentation including creative briefs, change requests and requirement specifications
- Collaborate with other Business Units and partners in identifying enhancements and ensuring end-to-end system and process delivery
- Communicate with the team and ensure all members are on board with delegated tasks
- Highlight potential risks or malfunctions and act proactively to resolve issues
- Seek opportunities for improvement and suggest new projects
- Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure of issues
- Support the office MD in operations
Skills on Resume:
- Project Leadership (Hard Skills)
- Scope Management (Hard Skills)
- Collaboration Skills (Soft Skills)
- Progress Monitoring (Hard Skills)
- Client Management (Soft Skills)
- Documentation Oversight (Hard Skills)
- Risk Management (Hard Skills)
- Operational Support (Soft Skills)
8. Head of Delivery, Synergy Operations, Portland, OR
Job Summary:
- Put in place a scalable delivery framework, and lead its company-wide adoption, collaborating closely with the CTO & CSO
- Ensure that all projects are delivered on time, and within scope and budget.
- Lead most valuable projects to joint success for the customer and Datatonic, interacting with C-level sponsors.
- Ensure a high level of customer satisfaction across all projects by maintaining best-in-class project management and delivery standards.
- Recruit and lead a team of Delivery Managers - responsible for coaching, mentoring, and training.
- Cooperate with all areas of the business, clients, and partners to ensure effective communication and successful project delivery.
- Facilitate initiatives to build trust and understanding with the technical teams and all internal stakeholders.
- Work together with other ‘Heads of’ to manage team utilisation and planning for future projects.
- Work with internal and external stakeholders to identify project blockers and find mutually agreeable solutions.
- Create and maintain tooling and oversee company-wide adoption, enabling consistent and accurate project tracking and reporting across the business.
Skills on Resume:
- Delivery Framework (Hard Skills)
- Project Management (Hard Skills)
- Customer Engagement (Soft Skills)
- Team Leadership (Soft Skills)
- Cross-Department Collaboration (Soft Skills)
- Trust Building (Soft Skills)
- Resource Planning (Hard Skills)
- Tool Development (Hard Skills)
9. Delivery Head, Dynamic Solutions Group, Salt Lake City, UT
Job Summary:
- Manage a portfolio of customers across the EMEA Work with team leads to scope complex projects and ensure buy in from them Liaise closely with the client, including taking briefs and providing status reports Ensure the projects are delivered on time, under budget with high quality deliverables.
- Coach the BAs/PMs/Technical Team on Agile and ITIL processes.
- Be the delivery champion and client point of contact besides the PM Implement learnings from each project and ensure increase in efficiency of project delivery Coordinate the operation among the team with PMs and teams located across geography.
- Mobilise the appropriate resources Manage escalations before it happens
- Maintain high degree of client satisfaction resulting in high NPS Identify opportunities and increase the revenue
- Manage Statement of Work for new opportunities and renewals Control SLA breaches, Site stability, environment vulnerability by taking proactive measures.
- Involvement in pre-sales pitch-based activities including proposals and client pitches
- Ensures documents and major digital assets are complete, current and stored appropriately
- Resolves and/or escalates issues in a timely fashion Monitors scope creep and re-scopes if necessary Provide data, Metrics and information required by the business by attending internal meetings and completing internal ems e.g. timesheets Work on NPS score to be achieved from all clients involved
Skills on Resume:
- Customer Portfolio Management (Hard Skills)
- Project Scoping (Hard Skills)
- Client Liaison (Soft Skills)
- Agile Coaching (Soft Skills)
- Delivery Champion (Soft Skills)
- Resource Mobilization (Hard Skills)
- Client Satisfaction (Soft Skills)
- Pre-Sales Support (Soft Skills)
10. Head of Delivery, Elite Development Services, Indianapolis, IN
Job Summary:
- Manage internal and external teams to ensure the successful delivery of construction projects from start on site and controlling schemes through the build phase until PC is achieved and successful fully signed off handover is completed.
- Exert strict control of time, cost and quality to ensure the project is delivered in accordance with the brief, specification and financial approvals.
- Monitor and drive the delivery of all schemes.
- Maintain all project information and produce regular reports updating the Commercial and Property Director on any key issues.
- Ensure all project handover takes place smoothly with minimum defects and in line with targets.
- Constantly review and assess schemes to ensure they are meeting the organisation's objectives and maximum value for money is achieved at all times.
- Focus on maximising financial return from private sale elements whilst meeting quality and delivery targets for all schemes.
- Prepare monthly board papers to internal committees to update the Senior Leadership Team on any key issues, progress and performance and deputise for the Commercial and Property Director at meetings
- Ensure the health and safety of sites within management and report any concerns immediately.
- Keep up to date with changes in legislation or best practice and ensure all sites fully comply with fire safety and lender requirements.
- Manage performance and outputs from team using clearly defined targets with a focus of financial performance, quality, client management and service.
Skills on Resume:
- Project Management (Hard Skills)
- Cost Control (Hard Skills)
- Scheme Monitoring (Hard Skills)
- Reporting (Hard Skills)
- Project Handover (Hard Skills)
- Value Optimization (Hard Skills)
- Safety Compliance (Hard Skills)
- Performance Management (Soft Skills)
11. Head of Delivery, Quantum Project Management, Richmond, VA
Job Summary:
- Responsible for delivery of customer projects and the management of the delivery function.
- Working with clients, defining requirements, running workshops, documenting processes, defining solutions with customers and making use of appropriate internal technical resources.
- Ensuring projects are delivered to agreed scope and margin, with customer satisfaction on the quality of work.
- Working across different stages across the project lifecycle such as high level scoping, detailed design, post-implementation quality assurance.
- Engaging closely with the engineering team to support execution of sprints as the owner of the requirements.
- Planning and forecasting resource requirements based on future demands.
- Coaching and growing a team of hybrid BAs and PMs, offering advice and approaches to work through project challenges.
- Implementing methodology and best practice to continue to develop and scale the team.
- Be responsible for the end-to-end delivery of client-based applications to production inclusive of development activities, quality assurance, requirement definition and project management.
- Proactively manage, lead and promote a team of technical developers, testers and business analysts.
- Ensure that there is a defined and accurate SLDC and level of governance that is understood and that the delivery team adheres to as part of overall delivery.
Skills on Resume:
- Project Delivery (Hard Skills)
- Requirements Definition (Hard Skills)
- Customer Engagement (Soft Skills)
- KPI Reporting (Hard Skills)
- Resource Planning (Hard Skills)
- Team Coaching (Soft Skills)
- Methodology Implementation (Hard Skills)
- SDLC Governance (Hard Skills)
12. Head of Delivery, NextGen Technologies, Kansas City, MO
Job Summary:
- Maintain a delivery performance in line with established service level standards for all of Nuffield’s principal business lines – Hospitals, Consumer and all Wellbeing services.
- Ensure the underlying OTC processes are delivered in line with the design principles approved in the Transformation program
- Collaborate with the OTC Process Owner, continue to revise and improve processes in line with business change.
- Ensure the operating structure of the Order to Cash team meets the specific needs of Nuffield’s business with an appropriate focus on billing accuracy
- Lead team and continuously review organization structure, ensuring the engagement of the team is prioritized and ways of working are optimized.
- Develop and maintain successful relationships with Nuffield’s customers – notably its Payor Groups but equally its Corporate and many other customer groups.
- Maintain effective relationships with other critical parts of the Finance Organisation (Process Owners, Service Management) and other Nuffield stakeholders, especially Account Management and Hospital management to ensure business results are correctly transacted.
- Deliver clinical coding services in line with complex regulatory requirements ensuring relevant stakeholders are regularly updated in terms of performance and emerging issues.
- Ensure the delivery team has the appropriate level of expertise in the relevant supporting technologies to ensure business requirements are met.
- Ensure a continuous improvement focus both on ways of working and future technology enhancements.
- Continuously monitor and review performance against agreed performance indicators to ensure the processes are being operated as efficiently
- Ensure a customer service mindset is adopted and maintained within the OTC delivery team.
- Play an important role in contributing to the wider shared services agenda and longer-term business plans.
Skills on Resume:
- Delivery Performance (Hard Skills)
- Process Improvement (Hard Skills)
- Team Leadership (Soft Skills)
- Customer Relationships (Soft Skills)
- Stakeholder Management (Soft Skills)
- Regulatory Compliance (Hard Skills)
- Continuous Improvement (Hard Skills)
- Performance Monitoring (Hard Skills)
13. Head of Delivery, Optimal Results Corp., Birmingham, AL
Job Summary:
- Identify risks and issues, be data-driven in the decision making and promote this approach within the team
- Know how to harness agile dev teams to deliver business objectives on time whilst staying focused on cost and risk through MVP, short feedback loops, adaptive planning, continuous improvement and short planning cycles.
- Work with 3rd party software and service providers to ensure they deliver appropriate levels of quality in a cost-effective, TTM-focussed way.
- Building relationships with Occupiers, Asset managers and property managers.
- Managing a team of Service Delivery Managers.
- Reporting management information and producing analytical data to stakeholders.
- Monitoring and detailing customer satisfaction, analyzing, creating trends, and delivering on improvements.
- Work to achieve contract KPIs and the highest quality of service possible.
- Promote a culture of workplace excellence.
- Carry out risk review on the current contract and put in place required resolutions or mitigations.
- Manage supply chain against group business performance standards.
Skills on Resume:
- Risk Management (Hard Skills)
- Agile Methodologies (Hard Skills)
- Vendor Management (Soft Skills)
- Relationship Building (Soft Skills)
- Team Management (Soft Skills)
- Data Analysis (Hard Skills)
- Customer Satisfaction (Soft Skills)
- Performance Monitoring (Hard Skills)