Job Summary: 

• Deliver outstanding customer service by maintaining a positive and encouraging attitude in all situations.
• Review, understand, retain, and communicate information about programs, services, and events to enhance the customer experience.
• Recognize member and guest needs through conversation and recommend appropriate services to support their wellness goals.
• Conduct sales presentations and facility tours for prospective members.
• Develop and maintain strong working relationships while supporting the team to achieve shared goals.
• Welcome and acknowledge guests warmly with a smile and friendly demeanor.
• Build relationships with guests to anticipate needs and promote long-term loyalty.
• Report accidents, injuries, or unsafe working conditions promptly to management.
• Communicate effectively at all times using appropriate language and professional etiquette.

Skills on Resume: 

• Customer Service (Soft Skills)
• Active Listening (Soft Skills)
• Sales Presentations (Hard Skills)
• Relationship Building (Soft Skills)
• Conflict Resolution (Soft Skills)
• Professional Communication (Soft Skills)
• Safety Awareness (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Take the initiative to greet guests in a friendly and warm manner.
• Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships and support the team to reach common goals.
• Listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.

Skills on Resume: 

• Guest Relations (Soft Skills)
• Policy Compliance (Hard Skills)
• Professional Appearance (Hard Skills)
• Confidentiality (Hard Skills)
• Service Orientation (Soft Skills)
• Accessibility Support (Soft Skills)
• Telephone Etiquette (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Ensure that guests’ expectations are exceeded.
• Anticipate and solve issues before they arise.
• Invite guests to return.
• Engage guests before they are engaged.
• Follow all operational procedures for each attraction.
• Interact with guests at a high level of sociability.
• Find ways to go above and beyond guest expectations.
• Keep the surrounding area neat, tidy, and clean.
• Stay aware of the party schedule to work times into the attraction smoothly and effectively.
• Answer basic questions about the facility, including pricing, directions, and duration of game play.
• Embody the core values of Scene75.

Skills on Resume: 

• Guest Satisfaction (Soft Skills)
• Problem Solving (Soft Skills)
• Guest Retention (Soft Skills)
• Proactive Engagement (Soft Skills)
• Operational Procedures (Hard Skills)
• Sociability (Soft Skills)
• Cleanliness Maintenance (Hard Skills)
• Facility Knowledge (Hard Skills)

Job Summary: 

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier and money-handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.
• Promote teamwork and quality service through daily communications and coordination with other departments.

Skills on Resume: 

• Guest Welcoming (Soft Skills)
• Registration Assistance (Hard Skills)
• Cash Handling (Hard Skills)
• Transaction Processing (Hard Skills)
• Check-out Procedures (Hard Skills)
• Reservation Management (Hard Skills)
• Inquiry Response (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Greet, register, and assign rooms to guests.
• Issue the room key and escort instructions to the Bell person or directly to the guest, without announcing room numbers.
• Answer inquiries about hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests' accounts.
• Make, confirm, and cancel reservations for guests.
• Compute bill, collect payment, and make change for guests.
• Post charges such as room, food, liquor, or telephone by hand or machine.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using equipment such as telephones, fax, and switchboards.
• Understand and enforce the hotel company's credit policies.
• Account for all cash and make deposits in accordance with hotel and company policies.

Skills on Resume: 

• Guest Registration (Hard Skills)
• Key Issuance (Hard Skills)
• Guest Services (Soft Skills)
• Record Keeping (Hard Skills)
• Reservation Management (Hard Skills)
• Billing Processing (Hard Skills)
• Message Handling (Hard Skills)
• Cash Management (Hard Skills)

Job Summary: 

• Provide excellent guest service to all visitors.
• Greet and assist guests, handling questions, sales, service, and payments for museum programs in accordance with established policies and procedures.
• Operate the ticketing system accurately and effectively, following established procedures.
• Maintain the appearance and functionality of guest queues, ticketing areas, and related spaces.
• Understand the museum, its history, programs, and special events, and communicate this information effectively to guests.
• Assist guests using ticketing kiosks, troubleshoot technical issues, and report unresolved matters to lead staff immediately.
• Provide basic First Aid for minor injuries such as cuts and bruises.
• Professionally represent the museum at all times, adhering to departmental standards.
• Respond to guest requests and inquiries with appropriate sensitivity and urgency.
• Perform routine office tasks such as separating coupons, filing, and copying.

Skills on Resume: 

• Guest Service (Soft Skills)
• Sales Assistance (Hard Skills)
• Ticketing System (Hard Skills)
• Queue Management (Hard Skills)
• Museum Knowledge (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• First Aid (Hard Skills)
• Office Tasks (Hard Skills)

Job Summary: 

• Provide pleasant and professional services to all hotel guests.
• Perform check-in and check-out services for guests and students.
• Assist guests and students pertaining to guest inquiries, requests, and concerns with an appropriate level of sensitivity and immediacy.
• Record sales transactions and secure accurate payment for reservations.
• Coordinate bell and shuttle services.
• Answer phone calls about reservations and other guest inquiries.
• Run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the operation of the Front Desk.
• Maintain ongoing communication and collaboration with engineering and housekeeping staff with the aim of achieving high levels of cooperation and service excellence.
• Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas.
• Check all lobby area fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance, and report deficiencies.
• Maintain all work equipment, tools, and supplies, and report any maintenance concerns by generating work orders.
• Comply with all department, hotel, and company policies and procedures.

Skills on Resume: 

• Guest Services (Soft Skills)
• Check-in Check-out (Hard Skills)
• Inquiry Handling (Soft Skills)
• Payment Processing (Hard Skills)
• Service Coordination (Hard Skills)
• Phone Etiquette (Hard Skills)
• Report Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Maintain a welcoming experience every step of the way.
• Create a warm and inviting atmosphere for every guest.
• Respond promptly to email inquiries with care and attention.
• Review the inbox daily and reply so supporters know they are heard.
• Forward messages to staff members for additional support.
• Field calls from individuals interested in getting involved.
• Listen attentively, connect callers to opportunities, and follow through.
• Work with the Alight website, programs, and giving options.
• Stay current on new experiences to address callers' needs at any time.
• Collaborate with Team Builders to manage volunteer and employment contacts.

Skills on Resume: 

• Guest Experience (Soft Skills)
• Hospitality (Soft Skills)
• Email Management (Hard Skills)
• Message Forwarding (Hard Skills)
• Call Handling (Hard Skills)
• Active Listening (Soft Skills)
• Program Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide administrative support to all Minneapolis staff upon request.
• Follow up on calls related to fundraising or donor services.
• Collect and update credit card information for recurring online gifts.
• Keep the team informed by logging donor inquiries in Raiser's Edge software.
• Track RSVPs for information sessions, share-backs, and donor events.
• Send handwritten thank-you notes to donors.
• Process orders accurately and efficiently.
• Balance daily cash tills with accuracy.
• Uphold the values of Integrity, Community, and Excellence in all tasks.
• Assist with other projects, since each day is different.

Skills on Resume: 

• Administrative Support (Hard Skills)
• Fundraising Support (Soft Skills)
• Payment Processing (Hard Skills)
• Database Management (Hard Skills)
• Event Tracking (Hard Skills)
• Donor Stewardship (Soft Skills)
• Cash Handling (Hard Skills)
• Value Alignment (Soft Skills)

Job Summary: 

• Provide hotel services that cover all front desk, bellmen, and concierge responsibilities, including checking guests in and out, luggage services, restaurant and tour reservations, and hotel or city information.
• Build authentic bonds with guests and create unique experiences that encourage them to return.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring accuracy in postings and payments.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and directing traffic flow in front of the hotel.
• Use the proper sequence of service techniques when checking guests in and out, assisting with bell and concierge services.
• Ensure amenities are highlighted while inviting guests to return.
• Listen to guest concerns, solve problems creatively, and answer questions.
• Understand daily hotel functions, facilities, features, and services to provide accurate information to guests.
• Remain continually alert to the safety and security of all employees and guests, and report unsafe conditions to the immediate supervisor.

Skills on Resume: 

• Front Desk Services (Hard Skills)
• Guest Relations (Soft Skills)
• Payment Processing (Hard Skills)
• Guest Greeting (Soft Skills)
• Concierge Assistance (Hard Skills)
• Problem Solving (Soft Skills)
• Hotel Knowledge (Hard Skills)
• Safety Awareness (Hard Skills)

Job Summary: 

• Understand and uphold the Museum’s core values of respect, integrity, excellence, creativity, and collaboration through all interactions with colleagues, guests, the public, and volunteers.
• Focus on delivering the Museum Mission, Wildly Important Goal (WIG), and Department WIG.
• Responsible for working weekly on their individual WIG to achieve success.
• Create a great first impression for Museum guests with a cheerful and welcoming demeanor.
• Welcome guests at the Admissions Desk, provide directions, and answer questions.
• Handle incoming calls for a 30-line phone system, including routing calls, addressing questions, and taking messages.
• Communicate information about current and upcoming programs and events to guests.
• Recommend and complete sales transactions, including shop items, café offerings, and membership levels.
• Effectively communicate Museum policies and guidelines to guests.
• Ensure displays and service areas are well-maintained, stocked, clean, orderly, and visually appealing through regular restocking, straightening, and merchandising.

Skills on Resume: 

• Core Values Adherence (Soft Skills)
• Mission Focus (Soft Skills)
• Guest Welcoming (Soft Skills)
• Admissions Assistance (Hard Skills)
• Call Handling (Hard Skills)
• Program Knowledge (Hard Skills)
• Sales Transactions (Hard Skills)
• Merchandising (Hard Skills)