Job Summary: 

• Take, cancel, and change room reservations.
• Register arriving guests and assign rooms.
• Provide information on hotel facilities and services.
• Process group arrivals and departures.
• Process guests' departures, calculate charges, and receive payments.
• Investigate and resolve complaints and claims.
• Balance cash and complete balance sheets, cash reports, and related forms.
• Answer telephone and relay telephone calls and messages.
• Accountable for clerical duties (i.e., faxing, filing, photocopying).
• Provide general information about points of interest in the area.
• Follow emergency and safety procedures.
• Assist clients/guests with special needs.
• Maintain an inventory of vacancies, reservations, and room assignments.

Skills on Resume: 

• Reservation Management (Hard Skills)
• Guest Registration (Hard Skills)
• Hotel Information (Hard Skills)
• Payment Processing (Hard Skills)
• Complaint Resolution (Soft Skills)
• Cash Balancing (Hard Skills)
• Communication Skills (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Lift access products while capturing guest data, including season passes, group, and private lessons.
• Guest point of contact for any questions and needs to help create the "Experience of a Lifetime".
• Recognize existing and potential problems and suggest resolutions.
• Ability to handle high volumes of customer interaction while delivering exceptional guest service, and external.
• Provide 100% accurate communication to all guests.
• Perform daily sales and closing, and be held responsible for the end-of-day point of sale audit.
• Work on a computer with a high degree of accuracy and efficient speed.
• Follow company/department policies and procedures.
• Participate in resort and departmental trainings and development courses.
• Maintain the reception area neatly and cleanly at all times.
• Conduct day-to-day business with integrity, making decisions on behalf of the hotel, team, and guests.

Skills on Resume: 

• Guest Data Entry (Hard Skills)
• Customer Interaction (Soft Skills)
• Problem Solving (Soft Skills)
• Guest Communication (Soft Skills)
• Sales Auditing (Hard Skills)
• Computer Proficiency (Hard Skills)
• Policy Compliance (Hard Skills)
• Integrity and Decision-Making (Soft Skills)

Job Summary: 

• Follow all company policies and procedures by reporting accidents, injuries, and unsafe work conditions to a Manager.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Operate with discretion regarding guest-related concerns and other proprietary information.
• Help team members to encourage a team atmosphere.
• Engage in team and department meetings.

Skills on Resume: 

• Policy Compliance (Hard Skills)
• Professional Appearance (Soft Skills)
• Confidentiality Maintenance (Hard Skills)
• Guest Relations (Soft Skills)
• Service Anticipation (Soft Skills)
• Quality Compliance (Hard Skills)
• Physical Stamina (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Smile and always provide friendly and professional service, with genuine care and attention to detail.
• Exercise a sense of urgency for guest inquiries, requests, and/or concerns.
• Understand hotel amenities and services, as well as restaurants and attractions in the surrounding areas.
• Perform check-ins and check-outs, ensuring approved methods of payment have been collected.
• Maintain a clean and organized work environment.
• Perform miscellaneous clerical work such as answering phones, making copies, faxing, emailing, etc.
• Oversee and take action on any relevant front desk financial reporting.
• Coordinate details between departments regarding guests’ needs, ensuring all arrangements are handled with care and attention to detail.
• Practice effective time management to prioritize as relative duties pertain to the team and business.
• Authentic and creative with hospitality initiatives and guest interactions, nurturing relationships with the concept of guest loyalty at the focal point.
• Identify areas of opportunity and contribute to the growth of the hotel with a hands-on implementation strategy.
• Think and plan long-term as it relates to the company, market, economy, and competition.

Skills on Resume: 

• Guest Service (Soft Skills)
• Attention to Detail (Soft Skills)
• Hotel Knowledge (Hard Skills)
• Check-In Operations (Hard Skills)
• Work Organization (Hard Skills)
• Clerical Support (Hard Skills)
• Financial Reporting (Hard Skills)
• Department Coordination (Soft Skills)

Job Summary: 

• Promptly answer telephone calls to the main console and appropriately direct callers, forward messages, and respond to internal calls.
• Receive clients and other visitors to the firm courteously and professionally, determine their needs, and direct them to the proper person.
• Obtain each visitor's name and ensure that he/she has an appointment or are expected.
• Book conference rooms for the firm's attorneys and other authorized staff.
• Obtain the necessary details regarding the event, including date, time, and number of people.
• Coordinate meals or refreshments and any audiovisual needs.
• Make hotel reservations for clients and other visitors, verify arrival and departure dates and times.
• Assign office space.
• Confirm and arrange after-hours access.
• Coordinate any technical needs or special requests, providing proactive and responsive customer service.
• Assist with special projects, such as mailings and document preparation.
• Prepare invoices for approval and payment, and reconcile invoices for accounts payable.
• Prepare monthly EMS reports.

Skills on Resume: 

• Call Management (Hard Skills)
• Visitor Reception (Soft Skills)
• Appointment Verification (Hard Skills)
• Conference Booking (Hard Skills)
• Event Coordination (Soft Skills)
• Travel Arrangements (Hard Skills)
• Customer Service (Soft Skills)
• Invoice Processing (Hard Skills)