Job Summary: 

• Manage bookings communication through the different channels with all guests.
• Receive phone calls from guests to troubleshoot and resolve issues.
• Adjust prices in the calendar for the upcoming seasons.
• Coordinate communication with the cleaning staff and assign tasks to them.
• Report maintenance issues and follow up with the different contractors.
• Escalate resolution cases through the different booking platforms and follow up with the case managers.
• Order supplies for the different properties.
• Update the property management database.
• List the new properties in the different booking platforms.
• Run reports on different metrics of the company (occupancy, pricing, etc.).
• Coordinate different tasks for the project management of new properties.

Skills on Resume: 

• Communication Management (Soft Skills)
• Phone Troubleshooting (Soft Skills)
• Pricing Adjustment (Hard Skills)
• Staff Coordination (Soft Skills)
• Maintenance Reporting (Hard Skills)
• Case Escalation (Hard Skills)
• Supply Ordering (Hard Skills)
• Project Coordination (Soft Skills)

Job Summary: 

• Greet, communicate with, and welcome guests.
• Answer all customer questions and address concerns.
• Assign apartments and handle administrative duties.
• Follow up on telephone and email enquiries.
• Answer incoming calls and redirect them.
• Manage various email accounts.
• Take responsibility for supply orders.
• Monitor and update records and files, including online travel agencies.
• Liaise with contractors, ensuring tasks are completed.
• Arrange face-to-face apartment viewings.
• Conduct property checks.

Skills on Resume: 

• Guest Communication (Soft Skills)
• Customer Support (Soft Skills)
• Administrative Duties (Hard Skills)
• Inquiry Follow-Up (Soft Skills)
• Call Management (Hard Skills)
• Email Management (Hard Skills)
• Supply Ordering (Hard Skills)
• Record Monitoring (Hard Skills)

Job Summary: 

• Take all cash, check, and credit card payments on sales orders.
• Open and close kiosks on the sales floor for business and balance.
• Act as a liaison between the customer and the sales associate.
• Manage the delivery confirmation process.
• Answer all incoming calls professionally and efficiently.
• Be available to work each scheduled shift and report to work on time.
• Process all payments from customers.
• Process all refunds on cancellations or adjustments approved by management.
• Finalize the credit application process.
• Process third-party finance contracts.
• Work the credit pending file to ensure customers are aware of approval conditions and to see that conditions are met.

Skills on Resume: 

• Payment Processing (Hard Skills)
• Kiosk Management (Hard Skills)
• Customer Liaison (Soft Skills)
• Delivery Confirmation (Hard Skills)
• Call Handling (Soft Skills)
• Shift Reliability (Soft Skills)
• Refund Processing (Hard Skills)
• Credit Management (Hard Skills)

Job Summary: 

• Provide exceptional customer service to clients and sales personnel to enhance the customer experience and assist with meeting company revenue goals.
• Provide direct assistance to customers via telephone, email, text, and in person.
• Directly support and assist sales personnel in working with, retrieving, tracking, and/or checking merchandise.
• Provide administrative assistance to the daily operations of the store, including the distribution of mail and other information.
• Monitor security measures, maintain store appearance, run reports, and evaluate data, etc.
• Take and deliver accurate messages, including managing the general voicemail inbox.
• Work directly with customers to process incoming jewelry, watches, and other repair items.
• Assist customers with the pick-up and sale of repaired jewelry.
• Maintain contact with customers throughout the repair process and notify them when their repair is completed.
• Attend scheduled team meetings.

Skills on Resume: 

• Customer Service (Soft Skills)
• Multichannel Support (Soft Skills)
• Sales Assistance (Soft Skills)
• Administrative Support (Hard Skills)
• Store Operations (Hard Skills)
• Security Monitoring (Hard Skills)
• Repair Coordination (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Greet guests, providing a positive and professional first point of contact.
• Ensure visitor forms and sign-in are completed, and connect guests with the appropriate employee contact.
• Assist in hotel arrangements for visitors and provide suggestions and materials to support their stay, such as dining options, local activities, and wellness ideas.
• Serve as a resource to employees and assist with office-related questions.
• Coordinate meetings and ensure equipment, supplies, meals, and rooms are prepared for interviews, vendor meetings, board meetings, and executive meetings.
• Facilitate flowers and gifts on behalf of the company.
• Coordinate company participation in community events and volunteer activities.
• Arrange systems for tracking reports, supplies, and general expenses associated with each event or project.
• Manage on-site food service vendors, budget, and employee support.
• Oversee general office supply orders and budget.
• Provide travel planning and coordination support to company executives.

Skills on Resume: 

• Guest Relations (Soft Skills)
• Visitor Management (Hard Skills)
• Travel Coordination (Hard Skills)
• Employee Support (Soft Skills)
• Meeting Coordination (Hard Skills)
• Event Participation (Soft Skills)
• Expense Tracking (Hard Skills)
• Office Supply Management (Hard Skills)

Job Summary: 

• Lead and supervise the Front Office team to ensure efficient daily operations.
• Maintain service standards by monitoring staff performance and guest interactions.
• Deliver the highest quality of customer service through professional check-in and check-out processes.
• Handle guest inquiries with accuracy and courtesy at all times.
• Respond to complaints and resolve issues promptly while maintaining professionalism.
• Provide real-time support for guests requiring assistance during their vacation.
• Answer inbound calls from guests with clear communication and effective problem-solving.
• Coordinate seamlessly with other departments and external vendors to fulfill guest needs.
• Manage guest relocations to maintain satisfaction and comfort.
• Stay updated on all properties and destinations to provide accurate information.
• Adhere strictly to company quality assurance standards to ensure consistency.
• Conduct training for the ticket office team to ensure accurate sales and service delivery.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Service Monitoring (Hard Skills)
• Customer Service (Soft Skills)
• Inquiry Handling (Soft Skills)
• Complaint Resolution (Soft Skills)
• Call Management (Hard Skills)
• Cross-Department Coordination (Soft Skills)
• Staff Training (Hard Skills)

Job Summary: 

• Supervise the performance and placement of the Guest Service Associates.
• Assist the Guest Services Manager with hiring and training of all new Guest Services Associates.
• Manage all training initiatives for Guest Service Associates.
• Conduct event briefings for GSAs to ensure staff are providing accurate information to guests.
• Communicate staffing coverage with department heads promptly.
• Create and upload department post reports and staffing assignments for all annual events, as well as all events that qualify for the Attendee Satisfaction Survey.
• Organize content and lead, with the Guest Services Manager, departmental quarterly meetings and trainings.
• Calculate and distribute the Attendee Survey Data at the close of each show day.
• Assist with Attendee Survey Reports, including data collection and summaries.
• Provide staffing coverage and information on the ticket-collecting/hand-stamping program for gate shows with the Guest Services Manager.
• Inform the Event Manager of on-site guest emergencies.
• Represent the department at Pre-Cons or Site Visits and communicate back to the team any updates or new information.
• Review and compile event feedback and assessments in a timely and efficient manner.
• Perform all duties professionally and productively to provide the highest level of customer service to ensure the client has a successful event.

Skills on Resume: 

• Team Supervision (Soft Skills)
• Hiring Support (Hard Skills)
• Training Management (Hard Skills)
• Event Briefings (Hard Skills)
• Staffing Coordination (Soft Skills)
• Report Preparation (Hard Skills)
• Data Analysis (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Provide exceptional customer service to clients and sales personnel to enhance the customer experience and assist with meeting company revenue goals.
• Provide direct assistance to customers via telephone, email, text, and in person.
• Build relationships with clients.
• Support and assist sales personnel in working with, retrieving, tracing, and checking merchandise.
• Provide administrative assistance to the daily operations of the store, including distribution of mail and other information, monitoring security measures, maintaining store appearance, running reports, and evaluating data.
• Take and deliver accurate messages, including managing the general voicemail inbox.
• Work directly with customers to process incoming jewelry, watches, and other repair items.
• Assist customers with the pick-up and sale of repaired jewelry.
• Maintain contact with customers throughout the repair process.
• Accountable for managing expenses.
• Arrange utilities and services.

Skills on Resume: .

• Customer Service (Soft Skills)
• Multichannel Support (Soft Skills)
• Client Relationship (Soft Skills)
• Sales Assistance (Soft Skills)
• Administrative Support (Hard Skills)
• Repair Coordination (Soft Skills)
• Expense Management (Hard Skills)
• Service Coordination (Hard Skills)