Job Summary: 

• Assist in the daily operations at reception and carry out all assigned duties.
• Support the Duty Manager by assisting with their responsibilities.
• Maintain the highest standard of guest care at all times.
• Review daily arrivals to ensure correct room allocation and note special requests.
• Record disabled guests’ requirements accurately in Opera.
• Contribute to maximizing room occupancy and revenue for the hotel.
• Ensure that Lower Ground Floor rooms are allocated last.
• Conduct daily checks on internet bookings.
• Maintain the reception float securely and investigate any discrepancies before handover.
• Communicate with housekeeping to ensure guest rooms are cleaned promptly and professionally.

Skills on Resume: 

• Guest Service (Soft Skills)
• Reception Operations (Hard Skills)
• Duty Support (Soft Skills)
• Room Allocation (Hard Skills)
• Opera System (Hard Skills)
• Revenue Optimization (Hard Skills)
• Cash Handling (Hard Skills)
• Housekeeping Coordination (Soft Skills)

Job Summary: 

• Coordinate with maintenance to address issues swiftly and effectively.
• Keep effective communication channels open with all hotel teams and departments.
• Handle non-arrival and cancellation charges efficiently in liaison with the Reception Supervisor.
• Respond quickly and efficiently to reception queries, including guest and account matters.
• Manage unhappy or complaining guests by resolving issues promptly.
• Report all potential and actual hazards, including faulty equipment, to the General Manager immediately.
• Remain fully aware of hotel emergency procedures for fire and accidents.
• Attend all Health & Safety and Fire Safety training provided by the hotel.
• Maintain general awareness of Health & Safety in relation to tasks undertaken.
• Take responsibility for training and development, identifying areas for growth.

Skills on Resume: 

• Maintenance Coordination (Soft Skills)
• Team Communication (Soft Skills)
• Charge Handling (Hard Skills)
• Reception Queries (Soft Skills)
• Conflict Resolution (Soft Skills)
• Hazard Reporting (Hard Skills)
• Emergency Procedures (Hard Skills)
• Training Development (Soft Skills)

Job Summary: 

• Report to work in uniform, appearing professional, neat, clean, and on time to begin the shift.
• Greet guests, complete registration, and assign rooms appropriately.
• Ask questions to engage with guests and create personal connections that make them feel welcome.
• Anticipate guest needs and expectations, striving to exceed them.
• Collect potential business leads, prospect new opportunities, and share details with the Office Manager.
• Handle all confidential information, including guest records, with integrity and discretion.
• Respond to guest requests and complaints, staying calm in emergencies.
• Answer incoming calls, route them correctly, and take accurate guest messages.
• Be responsible for the cash drawer and ensure all transactions are handled correctly during the shift.
• Maintain accurate records, including cash flow, registration cards, reservation cards, and property walks.

Skills on Resume: 

• Professional Appearance (Soft Skills)
• Guest Registration (Hard Skills)
• Guest Engagement (Soft Skills)
• Needs Anticipation (Soft Skills)
• Business Prospecting (Hard Skills)
• Confidentiality Management (Soft Skills)
• Complaint Handling (Soft Skills)
• Cash Transactions (Hard Skills)

Job Summary: 

• Issue room keys to guests and clearly explain room features.
• Provide guests with directions, hotel amenity information, service hours, and local area highlights.
• Follow the shift checklist daily, completing all tasks for efficient operations.
• Record guest special requests and notable occurrences in the daily logbook.
• Handle and process wake-up call requests properly.
• Communicate unusual occurrences or issues to the next shift for continuity.
• Assist with replenishing continental breakfast supplies and ensure the breakfast area remains clean.
• Keep the common areas and lobby tidy and welcoming for guests.
• Perform laundry functions as instructed to support hotel operations.
• Contribute to smooth hotel service by maintaining professionalism and teamwork throughout the shift.

Skills on Resume: 

• Key Issuance (Hard Skills)
• Guest Information (Soft Skills)
• Shift Checklist (Hard Skills)
• Logbook Recording (Hard Skills)
• Wake-Up Calls (Hard Skills)
• Shift Communication (Soft Skills)
• Breakfast Support (Hard Skills)
• Lobby Maintenance (Hard Skills)

Job Summary: 

• Welcome and check in/out guests professionally.
• Handle cash transactions and process credit card payments accurately.
• Respond to telephone and email enquiries promptly and professionally.
• Manage and process reservations through the Property Management System.
• Provide guests with information about the hotel facilities and the local area.
• Create a warm, welcoming, and comfortable environment for guests.
• Upsell additional hotel services to enhance guest satisfaction.
• Communicate and liaise effectively with all hotel departments.
• Anticipate, address, and resolve guests’ service needs efficiently.
• Provide front-of-house services, attend to arrivals and departures, and maintain accurate guest profiles.

Skills on Resume: 

• Guest Check-In/Out (Hard Skills)
• Cash Handling (Hard Skills)
• Communication Skills (Soft Skills)
• Reservation Management (Hard Skills)
• Guest Information (Soft Skills)
• Guest Experience (Soft Skills)
• Service Upselling (Hard Skills)
• Interdepartmental Liaison (Soft Skills)

Job Summary: 

• Welcome members and guests while promoting the benefits of membership and loyalty programs.
• Accurately process new Club memberships and provide related information.
• Answer all incoming phone calls, redirecting and assisting with dining bookings.
• Deliver prompt, friendly, and customer-focused service to patrons purchasing takeaway beverages and mini-mart items.
• Resolve customer queries received through emails and phone calls promptly.
• Identify customer needs and guide them on using specific social media platform features.
• Follow up with customers to ensure their issues and concerns are fully resolved.
• Constantly work toward enhancing the overall customer experience.
• Manage customer and vendor requests while maintaining effective external communication.
• Ensure all brand standards and service standards are delivered to guests in order to achieve guest satisfaction.

Skills on Resume: 

• Membership Promotion (Soft Skills)
• Membership Processing (Hard Skills)
• Call Handling (Hard Skills)
• Customer Service (Soft Skills)
• Query Resolution (Soft Skills)
• Platform Guidance (Hard Skills)
• Issue Follow-Up (Soft Skills)
• Brand Standards (Hard Skills)