Job Summary: 

• Provide a warm and memorable welcome to every guest upon entering the studio.
• Answer phone calls promptly and fulfill guest requests with friendliness, accuracy, and enthusiasm.
• Develop expert-level knowledge of services and retail products to serve as a reliable resource for guests.
• Ensure a positive and seamless checkout experience for all guests.
• Assist with local marketing and promotional events.
• Participate actively in lead generation and outreach activities.
• Embody the organization’s purpose of sparking joy by creating a WOW experience in every interaction.
• Promote new services and offerings to help achieve both individual and team sales targets.
• Encourage membership conversions by clearly communicating benefits, driving new sales, and supporting retention efforts.
• Uphold and contribute to a positive studio culture by following established standards.
• Maintain an exceptional facility appearance to ensure a clean, professional, and inviting environment.

Skills on Resume: 

• Customer Service (Soft Skills)
• Phone Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Sales Promotion (Hard Skills)
• Marketing Support (Hard Skills)
• Team Collaboration (Soft Skills)
• Facility Maintenance (Hard Skills)
• Guest Engagement (Soft Skills)

Job Summary: 

• Handle a large volume of inbound ticket requests related to guest travel inquiries.
• Process reservation changes, cancellations, and other booking adjustments accurately.
• Consistently meet and exceed assigned revenue targets through effective service.
• Deliver exceptional customer service to promote guest satisfaction and loyalty.
• Focus on retaining group bookings through attentive and personalized assistance.
• Utilize the newly developed Guest Services Dashboard to manage guest requests efficiently.
• Ensure timely responses and clear communication across all guest interactions.
• Support guests throughout their travel experience to resolve any issues promptly.
• Collaborate with team members to maintain seamless guest service operations.
• Strive to enhance every guest’s journey through professionalism and care.

Skills on Resume: 

• Customer Service (Soft Skills)
• Reservation Management (Hard Skills)
• Revenue Generation (Hard Skills)
• Guest Retention (Soft Skills)
• Dashboard Utilization (Hard Skills)
• Communication Skills (Soft Skills)
• Problem Solving (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide guests with friendly and professional customer support both in person and over the phone.
• Answer general inquiries about the mountain and its amenities.
• Resolve issues related to products efficiently and courteously.
• Utilize the correct tools and systems to assist guests during their visit.
• Offer detailed information about tickets, passes, and base area services.
• Promote and upsell season passes to enhance the guest experience.
• Maintain a polished and professional appearance at all times.
• Uphold grooming standards consistent with company expectations.
• Ensure every guest enjoys a safe, convenient, and enjoyable outdoor experience.
• Strive to create memorable moments that inspire guests to return.

Skills on Resume: 

• Customer Support (Soft Skills)
• Product Knowledge (Hard Skills)
• Issue Resolution (Soft Skills)
• System Proficiency (Hard Skills)
• Ticket Sales (Hard Skills)
• Upselling Skills (Hard Skills)
• Professionalism (Soft Skills)
• Guest Experience (Soft Skills)

Job Summary: 

• Greet each guest and assist them in reserving appointments by clearly explaining services, locations, booking times, and pricing.
• Coordinate stylists’ schedules to maintain efficient guest flow and minimize wait times.
• Ensure that all bookings align with available service providers and timing constraints.
• Confirm upcoming appointments to remind guests of their scheduled services.
• Communicate any scheduling changes promptly and courteously.
• Facilitate a smooth and welcoming check-in process upon arrival.
• Handle guest check-outs efficiently, ensuring satisfaction before departure.
• Manage daily appointment schedules to balance service demand throughout the day.
• Monitor guest traffic to prevent delays or overbooking.
• Provide personalized retail recommendations based on guest preferences.
• Assist guests with retail purchases to enhance their overall experience.
• Maintain accurate records of appointments and retail transactions for future reference.

Skills on Resume: 

• Appointment Scheduling (Hard Skills)
• Time Management (Soft Skills)
• Customer Communication (Soft Skills)
• Check-In Process (Hard Skills)
• Checkout Efficiency (Hard Skills)
• Record Keeping (Hard Skills)
• Retail Sales (Hard Skills)
• Guest Experience (Soft Skills)

Job Summary: 

• Manage daily operations in the BC public and employee parking lots.
• Provide exceptional guest service.
• Monitor and control both entrances and exits to the parking lots.
• Process all cash or credit card payments for parking charges, including collecting payments for parking, reconciling the balances, and performing opening/closing duties. 
• Maintain all SOX compliance.
• Assist with training new staff.
• Assist with all company policies within the department and the company.
• Serve as a resource to colleagues with less experience.

Skills on Resume: 

• Parking Operations (Hard Skills)
• Guest Service (Soft Skills)
• Access Control (Hard Skills)
• Cash Handling (Hard Skills)
• SOX Compliance (Hard Skills)
• Staff Training (Soft Skills)
• Policy Enforcement (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Respond promptly to guest inquiries, resolve reported issues, and coordinate the dispatch of maintenance or trade professionals.
• Communicate regularly with both property owners and tenants to provide updates on repair progress and completion.
• Oversee coordination of repairs identified during pre-move-in, post-move-in, and move-out inspections.
• Ensure that maintenance requests are addressed efficiently to maintain property standards and tenant satisfaction.
• Build and sustain strong working relationships with on-site property management offices to ensure smooth operations.
• Collaborate effectively with internal teams to support maintenance scheduling and task prioritization.
• Monitor the repair process to confirm the quality of work and adherence to timelines.
• Manage all invoice-related activities, ensuring that invoices are accurately received, verified, and posted.
• Maintain financial documentation to support transparency and accountability.
• Streamline communication and operational workflows between guests, property managers, and maintenance teams.

Skills on Resume: 

• Guest Relations (Soft Skills)
• Issue Resolution (Soft Skills)
• Maintenance Coordination (Hard Skills)
• Property Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Invoice Processing (Hard Skills)
• Workflow Optimization (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Promote engagement in Guest Services activities tailored to each patient’s or resident’s individual needs, interests, and life history.
• Encourage participation that aligns with personal preferences and supports overall well-being.
• Contribute ideas and feedback for the creation of events, programs, and recreational offerings.
• Assist in planning and coordinating a variety of Guest Services opportunities that enhance quality of life.
• Organize daily schedules to ensure efficient delivery of planned activities and services.
• Prioritize tasks to meet the diverse needs of patients and residents throughout the day.
• Facilitate both group and one-on-one activities designed for varying cognitive and physical abilities.
• Incorporate multiple wellness dimensions, including physical, cognitive, social, spiritual, creative, and sensory engagement.
• Encourage community participation and service-based initiatives that foster connection and purpose.
• Adapt programs to accommodate different functional levels and preferences.
• Collaborate with interdisciplinary care teams to contribute to the design of individualized care plans.
• Support the implementation and evaluation of care plans to ensure consistency with each resident’s goals and needs.

Skills on Resume: 

• Activity Coordination (Hard Skills)
• Patient Engagement (Soft Skills)
• Event Planning (Hard Skills)
• Time Management (Soft Skills)
• Program Adaptation (Hard Skills)
• Wellness Promotion (Soft Skills)
• Team Collaboration (Soft Skills)
• Care Planning (Hard Skills)

Job Summary: 

• Report to the Manager, Internal Audit, and plan and execute audit engagements in adherence to department standards.
• Contribute to recommendations for improvements to business and information technology processes underlying ICFR processes and controls, and the COSO/COBIT framework.
• Maintain and provide updates on self-assessments, testing results, and remediation activities for identified control gaps.
• Ensure working papers and files, both online and hard copy, adhere to department standards.
• Contribute to recommendations in reports that are well thought out, practical, and written in a format suitable for delivery to Executive Management and the Board.
• Provide regular reporting on testing progress and issues encountered.
• Manage and maintain relationships with primary audit customers, both internal and external.
• Provide ICFR advisory services to business and finance partners to ensure ICFR risks and controls are considered, particularly within critical system implementations.
• Assist in the implementation of an audit management system, including continuous audit process improvements.

Skills on Resume: 

• Audit Planning (Hard Skills)
• Risk Assessment (Hard Skills)
• ICFR Compliance (Hard Skills)
• Process Improvement (Hard Skills)
• Report Writing (Hard Skills)
• Stakeholder Management (Soft Skills)
• Advisory Support (Soft Skills)
• System Implementation (Hard Skills)