Job Summary: 

• Respond directly to all event inquiries for filming, corporate and non-profit organization leads
• Create event layouts with the help of the events team
• Respond to Group Sales inquiries and make Group Reservations
• Be an administrator for the Group Reservations Line
• Work with the Sales Managers to service administrative tasks
• Work with the Accounting Department to process event and group billing
• Schedule and lead site tours for the events and group sales team
• Assist the sales team with creating proposals and contracts
• Liaise with other departments to ensure group visits, tours, and events are executed flawlessly
• Follow up and provide evaluation tools to sales customers to ensure satisfaction
• Assist with Group Sales billing and payments

Skills on Resume: 

• Client Communication (Soft Skills)
• Event Coordination (Hard Skills)
• Sales Support (Hard Skills)
• Reservation Management (Hard Skills)
• Billing Processing (Hard Skills)
• Site Tours (Soft Skills)
• Contract Preparation (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Responsible for fielding and managing in-person and on-phone reservation calls and following proper protocol
• Consult with guests without being offensive or rude
• Follow all written rules required in the Wintergreen Employee Handbook and individual departments
• Works with office associates to ensure all aspects of guest reservations are running smoothly
• Generate daily group sales reports to provide to management
• Oversee and train interns, game day staff and new employees on the ticketing system and department processes and procedures
• Coordinate/administer sales department needs to include ticket requests, credential requests, time off requests, and purchase orders
• Organize and coordinate sales events including Group leader parties, and activation of benefits to group leaders
• Respond to fan inquiries via email
• Coordinate all department Group mailings
• Assemble pre-homestand meeting reports and coordinate game day responsibilities during each homestand

Skills on Resume: 

• Reservation Handling (Hard Skills)
• Guest Consultation (Soft Skills)
• Policy Compliance (Hard Skills)
• Team Coordination (Soft Skills)
• Report Generation (Hard Skills)
• Staff Training (Soft Skills)
• Event Planning (Hard Skills)
• Email Response (Soft Skills)

Job Summary: 

• Assist sales representatives in all areas of group sales, including answering incoming calls, working with clients, developing sales collateral, and direct mail campaigns etc.
• Reach out to new prospective clients/event planners to generate new event and ticket sale revenue
• Respond to American Dream group inquiries and facilitate sales between the guest and the Dream group sales department
• Responsible for planning, organizing and executing group sales events
• Coordinate corporate/group gift card sales
• Coordinate all internal group meeting reservations
• Enter new leads and client information into a database to create mailing lists, etc.
• Assist in the creation and implementation of group sales programs and promotions
• Attend internal meetings to ensure communication of event details to other departments
• Manage the setup schedule for Group Sales event setups
• Work with outside caterers on the management of catered events
• Coordinate Nickelodeon Universe and Crayola birthday parties
• Assist with group sales for Crayola Experience

Skills on Resume: 

• Prospect Engagement (Soft Skills)
• Sales Assistance (Hard Skills)
• Event Coordination (Hard Skills)
• Lead Management (Hard Skills)
• Program Development (Hard Skills)
• Team Communication (Soft Skills)
• Catering Liaison (Soft Skills)
• Party Planning (Hard Skills)

Job Summary: 

• Make daily contact with potential customers via in-person visits, telephone calls and written correspondence
• Assist with internet prospecting and brand website opportunities
• Ensure that all functions/groups adhere to contracts
• Coordinate with front desk staff and management the check-in procedures and room assignments for hotel groups upon their arrival date to ensure contract terms and requests are met
• Act as the onsite contact for daily and weekly hotel meeting room functions, ensuring all their needs and requirements have been met
• Assist the Food and Beverage staff with room refreshes, serving lunch, and room turns
• Attend trade shows in and out of the city to promote West Edmonton Mall and our attractions
• Prepare proposals and client invoices accurately and promptly
• Prepare weekly and monthly reports supporting the productivity standards and records of contracts
• Produce scoreboard message reports, food credit reports and picnic reports
• Act as liaison between Group Sales and all other departments

Skills on Resume: 

• Customer Outreach (Soft Skills)
• Lead Prospecting (Hard Skills)
• Contract Compliance (Hard Skills)
• Group Coordination (Hard Skills)
• Onsite Support (Soft Skills)
• Event Assistance (Soft Skills)
• Trade Promotion (Soft Skills)
• Report Preparation (Hard Skills)

Job Summary: 

• Promote the utilization of all West Edmonton Mall's Parks and Attractions including World Waterpark, Galaxyland, Ed's Rec Room, Marine Life, etc.
• Maintain relationships with the current Group Sales Client Base and develop new client relationships
• Compile, manage and track new prospects and target lists electronically 
• Develop new client relationships through cold calls and networking to increase the client base
• Follow up with all client inquiries and facilitate group visits to West Edmonton Mall's Parks and Attractions
• Assist in administrative support to the Group Sales team and Marketing Department to promote WEM's Parks and Attractions
• Coordinate all details regarding clients' requests to ensure that all aspects of their bookings are handled accordingly to best meet their needs
• Coordinate all details regarding clients' event requests and booking details
• Ensure that all aspects of their bookings are handled accordingly and accurately to best meet their needs
• Communicate event details to clients, parks and attractions through Event Orders, Mallpoint, and Galaxy software

Skills on Resume: 

• Attraction Promotion (Soft Skills)
• Client Relations (Soft Skills)
• Prospect Tracking (Hard Skills)
• Cold Calling (Hard Skills)
• Inquiry Follow-Up (Soft Skills)
• Admin Support (Hard Skills)
• Booking Coordination (Hard Skills)
• Event Communication (Soft Skills)