GLOBAL QUALITY DIRECTOR RESUME EXAMPLE

Job Summary: 

• Communicate at all levels within Quality as well as cross-functionally with departments such as Engineering, Manufacturing, Operations, and Product Management
• Support new product development through design verification and validation activities
• Support maintenance of existing products including but not limited to design changes, process changes, and remediation
• Provide quality assurance expertise/direction/support in the manufacture of new and existing products
• Work closely with the Engineering team to troubleshoot, communicate, and process problems
• Ensure that root cause analyses and corrective actions are appropriate and are fully implemented
• Ensure that new product development meets all required standards and product requirements
• Responsible for improvement and strict adherence to the existing quality program ISO9001/14001
• Obtaining and maintaining a unified, global ISO certification, including management of the 3rd party accreditation process, covering all business operations
• Develop and implement a governance process overseeing the application, renewal, and/or divestment of all external certifications at all levels of the organization
• Development and maintenance of global quality management processes and procedures

Skills on Resume: 

• Cross-Communication (Soft Skills)  
• Design Validation (Hard Skills)  
• Product Maintenance (Hard Skills)  
• Quality Assurance (Hard Skills)  
• Problem Solving (Soft Skills)  
• Root Analysis (Hard Skills)  
• Standards Compliance (Hard Skills)  
• ISO Management (Hard Skills)

Job Summary: 

• Prepare, review, and distribute of global quality performance/reporting
• Review and assessment of certifications and proficiency of quality personnel throughout the organization
• Sharing outputs and lessons from audits and driving closeout of related action items
• Ensure all business operations, including all enabling functions, develop and maintain documented processes and procedures
• Said processes must comprehensively address data acquisition, retention, and re-use
• Develop and maintain knowledge management processes and procedures
• Assurance of quality program implementation throughout the organization, including completion of related internal audits
• Prompt action or resolution of any non-conformances or surveillance reports
• Development of Knowledge Management architecture and processes
• Support, and where required, integrate relevant management testing to support statutory compliance obligations
• Support the application for, and retention of, professional accreditations associated with the Services provided by the company
• Collaborate with Technology (IT) to develop, implement and maintain a QMS that facilitates the adoption of the quality system and drives improved performance and client experience
• Develop, implement and maintain a system that facilitates the adoption of knowledge management and drives improved collaboration and knowledge sharing

Skills on Resume: 

• Quality Reporting (Hard Skills)  
• Audit Closure (Hard Skills)  
• Process Documentation (Hard Skills)  
• Data Management (Hard Skills)  
• Internal Auditing (Hard Skills)  
• Issue Resolution (Soft Skills)  
• Knowledge Sharing (Soft Skills)  
• QMS Implementation (Hard Skills)

Job Summary: 

• Drive a customer-first culture where the organization focuses on delivering a quality product on time to our customers
• Support multiple regions to address customer issues, performance metrics, and improvement projects
• Provide leadership and management for the quality function and sustain the quality culture
• Manage a global team of approximately regional quality managers with multiple sites reporting up through them
• Lead key quality initiatives to ensure the team is meeting or exceeding expectations
• Ensuring that all locations are meeting the current standards, processes, and procedures
• Develop a team comprised of 60% promotable and 40% discipline experts. Succession and development plans must directly link to this target
• Ensure standard Work for quality leaders is in place and executed
• Utilize quality process assessments to set performance improvement targets for each team member and manufacturing facility
• Establish relationships with key customer accounts to ensure a complete understanding of current and future needs
• Ensure customer complaints have rigorous root cause and corrective/preventative actions completed via monitoring % repeats for trends
• Follow-up to validate that the identified best practices from across the company are implemented in each plant
• Actively participates and manages regional projects to ensure each location is supported and drives quality improvement projects.
• Develop, improve, ensure adherence, and continuous improvement of the regional COPQ results

Skills on Resume: 

• Customer Focus (Soft Skills)  
• Regional Support (Hard Skills)  
• Team Leadership (Soft Skills)  
• Quality Standards (Hard Skills)  
• Succession Planning (Soft Skills)  
• Process Assessment (Hard Skills)  
• Client Relations (Soft Skills)  
• COPQ Reduction (Hard Skills)

Job Summary: 

• Maximise the utilisation of our Quality-related expertise across the group, leveraging the bench-strength of the entire Quality community
• Ensure a customer-focused right-first-time approach with robust root cause analysis and a solutions-focused approach to systematic and disciplined improvement, to improve BBRG’s product quality culture
• Actively support the effective roll-out of Quality ABC initiatives and introduction of MES in our plants, to drive down quality-related issues and embed quality into all ways of working
• Maintain all relevant plant accreditation, ensuring ISO9001 compliance at 100% across all plants, whilst working towards full alignment with Bekaert corporate certification and consistency of reporting
• Cascade lessons learnt and ensure knowledge transfer with special focus on product robustness initiatives to surpass our customers' ever-increasing expectations
• Develop a culture of robust quality offerings versus manufacturing capability in line with our product portfolio
• Drive resolution to high-value / high-profile complaints throughout the BBRG group
• Own and actively participate in the multi-functional ‘white alert’ process that addresses complaints associated with safety, financial or reputational damage to the company
• Responsible for the ongoing improvement, best practice sharing, and global quality system implementations
• Support the supply chain in the quality needs for IDP projects
• Responsible for global quality complaints related to global raw materials, products, and equipment
• Investigate, CAPA, root cause determination, corrective action implementation, and follow-up to ensure successful mitigation
• Aid, train, and ensure regional and plant quality leaders are applying best practices, continually improving quality systems, and adhering to global requirements
• Manage, engage and develop the Global Quality Team

Skills on Resume: 

• Quality Expertise (Hard Skills)  
• Root Analysis (Hard Skills)  
• MES Integration (Hard Skills)  
• ISO Compliance (Hard Skills)  
• Knowledge Transfer (Soft Skills)  
• Complaint Resolution (Soft Skills)  
• CAPA Execution (Hard Skills)  
• Team Development (Soft Skills)