Published: Mar 7, 2025 – The Fulfillment Supervisor ensures a safe work environment by evaluating safety protocols, coordinating with the EH&S Manager, and implementing ergonomic practices. This role involves overseeing scheduling, inventory management, and order processing to meet shipping timelines and maintain order accuracy. Additionally, the supervisor manages staff training, performance reviews, and effective communication of fulfillment metrics to drive operational efficiency.

Tips for Fulfillment Supervisor Skills and Responsibilities on a Resume
1. Fulfillment Supervisor, BrightPath Logistics, Springfield, IL
Job Summary:
- Ensure orders are processed in a logical sequence to facilitate truck pickups
- Balance labor across all areas of the operation to keep the operation on schedule
- Keep backlogs to a minimum
- Correct and log picking errors detected by the audit process
- Maintain good communication with staff and colleagues to promote cooperative understanding, efficiency across all areas, and a high level of morale
- Process improvement and change management
- Perform the web dispatching function, both as a fill-in and daily to facilitate efficiency in the operation
- Create picking assignments within batches
- Redirect picking assignments when inventory discrepancies are encountered
Skills on Resume:
- Order Processing (Hard Skills)
- Labor Management (Hard Skills)
- Backlog Control (Hard Skills)
- Error Logging (Hard Skills)
- Communication (Soft Skills)
- Process Improvement (Hard Skills)
- Dispatching (Hard Skills)
- Inventory Control (Hard Skills)
2. Warehouse Fulfillment Supervisor, GreenPeak Distribution, Madison, WI
Job Summary:
- Develop and maintain an efficient and motivated warehouse workforce
- Organize workload throughout the department to maximize efficiency and meet company goals
- Ensure the department shipping system is updated with current software
- Monitor individual and team productivity and drive continuous productivity improvement through process enhancements and one-on-one coaching
- Research and resolve pick and ship reported errors and initiate efforts to prevent reoccurrence
- Train new hires and existing employees on processes and procedures
- Record and monitor staff attendance
- Provide department productivity and efficiency reporting
- Maintain a clean, safe, and organized warehouse environment by department standards
- Serve as backup to the QC/Training Supervisor
- Open or close the warehouse at the beginning and end of assigned shifts or outside normal working hours
Skills on Resume:
- Workforce Development (Soft Skills)
- Workload Organization (Hard Skills)
- Shipping System Management (Hard Skills)
- Productivity Monitoring (Hard Skills)
- Error Resolution (Hard Skills)
- Training (Soft Skills)
- Attendance Management (Hard Skills)
- Warehouse Safety and Organization (Hard Skills)
3. Fulfillment Supervisor, NovaPack Solutions, Raleigh, NC
Job Summary:
- Verify the daily production plan and any immediate needs that are needed to prepare for staging and pack out products timely and efficiently.
- Monitor food safety, verifying and updating temperature logs schedule, stage, and effectively allocate resources to achieve targets.
- Consistently monitors the performance of team members in four critical success areas - Safety, quality, processing efficiency, and service level.
- Maintain a high level of floor presence (90%+) to meet expectations.
- Establish routines that include communicating performance expectations, plan of the day, coaching, safety message, prior day results, overtime or reduced process scheduling needs, etc.
- Control downtime by informing processing workers of routine interruptions and monitoring compliance.
- Document downtime, timing, and problems and identify next steps and what corrective actions were taken.
- Coordinate and observe the work area to ensure all items' product rotation and use of partial cases in a timely and efficient manner.
- Report defective products, units, or questionable conditions to management and document this information
- Assist with documenting the results of product test runs, batches processed, samples, temperatures, date codes, and other relevant matters.
Skills on Resume:
- Production Planning (Hard Skills)
- Food Safety (Hard Skills)
- Performance Monitoring (Soft Skills)
- Floor Presence (Soft Skills)
- Coaching (Soft Skills)
- Downtime Management (Hard Skills)
- Product Rotation (Hard Skills)
- Reporting (Hard Skills)
4. Fulfillment Supervisor, ClearWave Shipping, Phoenix, AZ
Job Summary:
- Follow all required safe work and food safety practices.
- Effectively communicates information to team members.
- Provide regular updates of work in progress and the status of tasks to manage.
- Complete proper setup, changeovers, stock and allergen controls, and quality product delivery.
- Report any delay as compared to plans.
- Use excepted diagnostic practices to troubleshoot equipment and machinery settings.
- Notify the maintenance department of any mechanical concerns or errors, including audible warning alarms or lights.
- Develop, train, and demonstrate proper procedures and protocol to employees
- Use the emergency shut-off in case of an emergency or necessary stop.
Skills on Resume:
- Safety (Hard Skills)
- Communication (Soft Skills)
- Task Management (Soft Skills)
- Equipment Setup (Hard Skills)
- Delay Reporting (Hard Skills)
- Troubleshooting (Hard Skills)
- Maintenance (Hard Skills)
- Training (Soft Skills)
5. Fulfillment Supervisor, PrimeLine Fulfillment, Columbus, OH
Job Summary:
- Complete a variety of routine admin tasks related to the work that may include copying, printing forms, filling out routine KPI’s, and misc. reports.
- Follow all required safe work practices and models safe work practices, including proper lifting, following SOP procedures, lockout tagout requirements, and wearing all required PPE in designated areas.
- Responsible for adhering to all food safety and pre-requisite programs for a designated area.
- Correct and/or report any food safety and food quality-related issues to management immediately.
- Adhere to and ensure team members comply with all food safety and GMP requirements.
- Coaching, observing, and assisting with job-related injury reporting.
- Set the tone to establish a culture of respect, hard work, consistency, quality, and effective communication within and outside of the department.
- Ensure products are properly stored in their places.
- Demonstrate full awareness of the work environment.
- Ensure team members exercise extreme care and safety when using the equipment.
Skills on Resume:
- Admin Tasks (Hard Skills)
- Safety Practices (Hard Skills)
- Food Safety Compliance (Hard Skills)
- Issue Reporting (Hard Skills)
- GMP Compliance (Hard Skills)
- Coaching (Soft Skills)
- Team Culture Building (Soft Skills)
- Equipment Safety (Hard Skills)
6. Correspondence Fulfillment Supervisor, Horizon Logistics, Grand Rapids, MI
Job Summary:
- Manage a team, including motivating, hiring, training, performance management, and setting monthly goals
- Address the escalation of issues and coordinate with appropriate internal and external resources to provide resolution
- Lead the day-to-day practical implementation of the Company’s policies and procedures,
- State and federal law requirements concerning the generation of billing statements, escrow analysis statements, loss mitigation solicitations, default notices, and other written communications
- Control the generation and fulfillment of billing statements, escrow analysis statements, loss mitigation solicitations, default notices, and other written communications
- Control the diagnosis and correction of issues with data transmission to and from RPMS third-party print vendors
- Control print vendor production performance monitoring and production issue correction
- Control the implementation of letters and notice content changes to templates maintained with print vendors
- Oversight of print vendor performance against SLAs and contract requirements and analysis of actual production against vendor invoices
- Control the pipeline for annual and ad hoc letter change process
- Lead private label client set up efforts concerning the generation of billing statements, escrow analysis statements, loss mitigation solicitations, default notices, and other written communications
Skills on Resume:
- Team Management (Soft Skills)
- Issue Resolution (Soft Skills)
- Policy Implementation (Hard Skills)
- Compliance (Hard Skills)
- Document Control (Hard Skills)
- Data Transmission (Hard Skills)
- Vendor Management (Hard Skills)
- Client Setup (Hard Skills)
7. Correspondence Fulfillment Supervisor, SwiftShip Solutions, Baton Rouge, LA
Job Summary:
- Oversee automated processes in the RPMS system of record
- Maintain department regulatory compliance and keep informed on changes in regulation
- Establish productivity objectives and strategies
- Monitor productivity and assist staff when needed
- Review/prepare reports for management
- Create and update procedures for the team
- Generate quality assessment reports
- Recommend process improvements and training opportunities based on analysis of work produced
- Work with cross-department co-workers to ensure that all service delivery objectives are met
- Contribute to continuous improvement projects to improve efficiency and lower costs
Skills on Resume:
- Automated Process Oversight (Hard Skills)
- Regulatory Compliance (Hard Skills)
- Productivity Management (Soft Skills)
- Report Preparation (Hard Skills)
- Procedure Development (Hard Skills)
- Quality Assessment (Hard Skills)
- Process Improvement (Hard Skills)
- Cross-Department Collaboration (Soft Skills)
8. Fulfillment Supervisor, RapidRoute Logistics, Denver, CO
Job Summary:
- Manages day-to-day shipping logistic activities for the business unit.
- Supervises the warehouse team to pick product and package orders in the required priority.
- Manages warehouse supply levels and forklift maintenance schedules
- Manages inventory cycle counts as directed by the Operations Manager.
- Coordinates inbound and outbound shipments
- Reports non-conforming components or material to the QHSE Manager.
- Ensures compliance with all local, state, and federal regulations about manufacturing.
- Report any operational issues in Fulfillment to the Fulfillment Manager.
- Maintain the inventory and purchasing for order processing and shipping supplies.
- Verify cleanliness and orderliness of all warehouse and fulfillment areas and ensure GMP and OSHA compliance by conducting a daily walk-through.
Skills on Resume:
- Shipping Management (Hard Skills)
- Warehouse Supervision (Soft Skills)
- Supply and Maintenance Management (Hard Skills)
- Inventory Management (Hard Skills)
- Shipment Coordination (Hard Skills)
- Compliance Reporting (Hard Skills)
- Issue Reporting (Hard Skills)
- Warehouse Organization (Hard Skills)
9. Fulfillment Supervisor, Apex Distribution, Charleston, SC
Job Summary:
- Motivate employees to work in the most timely and efficient manner and to conduct themselves in a productive, professional, and courteous manner at all times, leading by example
- Assist in the proper training of employees for their assigned tasks, including safety, equipment use, and using the proper amount of consumables.
- Monitor and assess worker productivity to meet daily deadlines.
- Report potential problems to management, including inefficient processes, safety concerns, and personnel or equipment issues.
- Perform alternate tasks
- Enforce all company policies as well as Safety rules.
- Maintain the employee In/Out log daily, reporting absentee and tardy issues to management each day.
- Enter data into an inventory control data management computer system.
- Assist with preparing a variety of production and inventory-related reports or documents.
- Follow company standards and legal regulations to ensure a safe and positive work atmosphere.
- Support the green waste program, ensuring waste products are properly sorted and accounted for.
- Responsible to keep the work area and equipment clean, regularly removing empty pallets, wood, and plastic.
Skills on Resume:
- Employee Motivation (Soft Skills)
- Training (Soft Skills)
- Productivity Monitoring (Hard Skills)
- Problem Reporting (Hard Skills)
- Task Flexibility (Soft Skills)
- Policy Enforcement (Hard Skills)
- Data Entry (Hard Skills)
- Waste Management (Hard Skills)
10. Fulfillment Supervisor, PeakFlow Logistics, Albany, NY
Job Summary:
- Maintain a safe environment for all team members by evaluating forklift safety, ergonomic considerations, dock activities, and waste removal
- Participating in the safety review with the EH&S Manager and design of repeated tasks to avoid ergonomic strain.
- Support and help establish the work schedule for all Fulfillment Team members, including maintaining attendance records for employees for monitoring tardiness and absences.
- Supervise inventory order reservations for lot control for large and small orders to meet the metric that smaller orders (NO/EDI) are shipped no later than the following business day and larger orders (NA) are shipped no later than the specified processing time.
- Supervise types of order processing, including Material Requisitions, Must Ship, and Delay Ship orders to fulfill at the appropriate requested time/date.
- Monitor and execute order invoicing for all types of customer orders (NA, EDI, NO, DTC, INT, E25), including the Advanced Ship Notices for orders
- Supervise the order fulfillment process with correct labeling and lot selection for large Food Drug Mass (FDM) customer orders (case pack).
- Manages the bulk orders for invoicing and shipping.
- Schedule the Less-than-truckload and Truckload shipments with the appropriate carrier via electronic systems or corresponding carrier.
- Create shop orders to create inventory for Displays and Kits needed to fulfill orders.
- Performs training for new employees as well as cross-trains all employees to prevent staffing redundancies for all areas.
- Perform employee reviews annually for work performance improvement.
- Communicates metrics for all areas in the Fulfillment department for order accuracy and on-time delivery.
Skills on Resume:
- Safety Management (Hard Skills)
- Ergonomics Assessment (Hard Skills)
- Scheduling (Soft Skills)
- Order Processing Supervision (Hard Skills)
- Invoicing and Shipping (Hard Skills)
- Training (Soft Skills)
- Performance Reviews (Soft Skills)
- Metrics Communication (Soft Skills)