WHAT DOES A FULFILLMENT SUPERVISOR DO?

Updated: Jun 13, 2025 - The Fulfillment Supervisor oversees daily workflow, scheduling, and team assignments while ensuring compliance with safety regulations and company procedures. This role involves coordinating equipment availability, maintaining accurate work records, and supporting production goals to enhance customer experience. The supervisor also resolves conflicts and delivery issues and ensures timely and accurate order processing in collaboration with the first shift supervisor.

A Review of Professional Skills and Functions for Fulfillment Supervisor

1. Fulfillment Supervisor Accountabilities

  • Communication: Frontline interaction with the production team and agency team.
  • Quality and Safety: Ensures quality assurance and safety standards on the production floor for all departments.
  • Supervision: Supervises the execution of the assigned departments.
  • Professionalism: Ensures clear and professional communication.
  • Training and SOPs: Oversees the creation, execution, and maintenance of training manuals and SOPs for all functions of operations.
  • KPI Management: Makes sure the teams meet and exceed the KPIs regularly and helps support the teams in the process and procedures.
  • Teamwork: Participates in a team environment, fostering teamwork at all times.
  • Effective Communication: Effectively communicates up and down.
  • Conflict Resolution: Being part of the solution to diffuse conflict in the workplace, being a calm and motivating influence on peers and employees.
  • Safety Committee: Participate in the Safety Committee, supporting the leadership vision across the organization.
  • Leadership: Works with the Team leads in motivating and sharing the company vision with all associates.
  • Business Efficiency: Continued support of businesses seeking new efficiencies in all areas.
  • Staff Development: Sustain the development of staff under his/her leadership.
  • Personal Growth: Sustained personal development to be a positive influence on all employees.

2. Order Fulfillment Supervisor Tasks

  • System Management: Implement and manage the systems and procedures required to support the functions of the organization as described above.
  • Training: Train personnel in appropriate material handling and inventory control procedures.
  • WMS Training: Ensure that all personnel are trained in the use of the WMS and follow all applicable procedures.
  • Certification Management: Ensure personnel driving material-handling equipment are properly certified.
  • Cross-Training: Cross-train personnel so that all may support any function within the Order Fulfillment Department.
  • Performance Evaluation: Evaluate job performance of workforce.
  • Quality Management: Ensure that goals for productivity and quality are maintained.
  • Staffing Adjustment: Working with the Operations Manager, adjust staffing assignments based on performance standards and workload.
  • Production Standards Development: Assist in developing methods to meet and exceed production standards.
  • Log Accuracy: Ensure that daily production logs are completed accurately.

3. Order Fulfillment Supervisor Overview

  • Performance Improvement: Identify opportunities for improvement in group performance.
  • Training and Development: Responsible for the training and development of new hires.
  • Problem Communication: Effectively communicate problems/issues to the Operations Manager promptly.
  • Cross-Department Collaboration: Interact effectively with other department supervisors and managers to ensure company goals are achieved.
  • Efficiency Monitoring: Monitor and control the efficiency of the group, including overtime.
  • Affirmative Action Support: Support the Company's Affirmative Action initiatives and provide equal opportunity to employees and candidates.
  • ISO Compliance: Fulfill responsibilities under ISO 9001 and 14001, understand and fully support the ISO system.
  • Workplace Safety: Maintain a safe and clean work environment.
  • Rule Enforcement: Understand, follow, and enforce all company rules and regulations.

4. Fulfillment Supervisor Job Description

  • Leadership: Provides leadership and direction related to safety and security practices/policies/procedures.
  • Training and Development: Conducts training for new personnel and coordinates training for all team members for any changes within the work group.
  • Production Workflow: Initiates production workflow.
  • Vault Management: Acts as a vault attendant in checkout/check-in and verification of counts and records.
  • Downtime Management: Proactively works with the machine operator to assist in managing downtime, make-readies, run speed, and waste for production operations.
  • Workplace Cleanliness: Maintains and ensures a clean work environment (5 Basics).
  • Production Records: Maintains records of daily production using specified forms.
  • Quality Control: Assists with remedies associated with quality issues and makes decisions based on customer requirements and acceptability in conjunction with quality personnel.
  • Quality Standards: Assures highest quality standards while maintaining established production goals.
  • Shipping Coordination: Informs the General Manager of any high-priority shipments that will not make an on-time delivery date.
  • Workflow Management: Manages and participates in daily production workflow.
  • Timecard Approval: Responsible for reviewing and approving timecards for team members within the work group.

5. Fulfillment Supervisor Essential Functions

  • Hiring and Training: Assist with the hiring and training of team members.
  • Workflow Management: Based on direction from the Director of Merchandise Strategy, will oversee the daily workflow, scheduling, and assignments of the team.
  • Performance Evaluation: Provides input and assists with performance evaluations that are timely and constructive.
  • Safety Compliance: Ensure compliance with safety laws and regulations for all operations and equipment.
  • Coaching: Coach team members to meet personal and professional growth objectives while modeling and reinforcing company core values.
  • Conflict Resolution: Resolve conflicts that arise among team members and/or other employees.
  • Equipment Management: Ensure necessary equipment is available and in working order.
  • Record Keeping: Maintains detailed and accurate work records.
  • Inventory Management: Orders new equipment/supplies.
  • Process Compliance: Comply with internal processes and procedures.
  • Production Planning: Plan workflow for the team while successfully achieving production goals.
  • Order Accuracy: Ensure orders are processed accurately and delivered on time, with a focus on improving the customer experience.
  • Collaboration: Work collaboratively and seamlessly with the first shift supervisor.
  • Delivery Issue Resolution: Resolve all delivery issues.
Relevant Information
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What Does A Fulfillment Specialist Do?