• Lead in the development and execution of quality and production standards in the fulfillment area.
• Lead pharmacy staff to assure effective and efficient dispensing of medications
• Analyze workflow and distribute daily responsibilities to ensure all prescriptions are processed and dispensed correctly and promptly
• Evaluate daily quality assurance metrics and reports and adjust workloads
• Create and conduct staff training for new processes/process changes
• Participate in regular meetings with leadership to discuss staff needs and accomplishments
• Conduct regular team meetings
• Create and maintain competency checks for team members
• Develop measurable and attainable yearly goals for the fulfillment team
• Communicate with the Inventory Specialist about sufficient inventory quantities in regards to medication delivery
• Fulfillment of prescriptions including, but not limited to, product receipt, lot tracking, and shipper coordination

Skills: Quality Standards, Staff Leadership, Workflow Analysis, Quality Assurance, Staff Training, Team Communication, Inventory Coordination, Prescription Fulfillment

• Ensure all orders are processed in a timely matter
• Answer emails, phone (25-50/day), and faxes from customers
• Collect all details on each order through (EDI)
• Work on SAP and enter orders daily
• Send order confirmation after all details have been verified (price, quantity, delivery)
• Work with carriers to ensure all required paperwork is prepared
• Take responsibility for tracking orders
• Answer all questions clients have regarding products, order status, etc
• Process returns requests/cancellations
• Work with wholesale and retailer division

Skills: Order Processing, Customer Communication, Order Detail Collection, SAP Data Entry, Order Verification, Carrier Coordination, Order Tracking, Returns and Cancellations Processing

• Supervise the development and performance of 60+ fulfillment center associates, including daily operational procedures
• Conduct training classes and provide instruction for fulfillment associates
• Handle all IFC customer service-related issues and e-mails in a timely and efficient manner
• Plan, coordinate and assist with the daily operational workflow to achieve maximum productivity
• Monitor process accuracy as compared to established goals and coaches/recognizes associates accordingly
• Supervise the reconciliation of cycle counts as well as semi-annual physical inventories
• Create an environment of teamwork, collaboration, and open communication
• Understand and manage all safety procedures and ensure safe work practices are followed and maintained
• Monitor daily staff to ensure completion of all fulfillment center tasks in a timely and accurate manner on a day-to-day work plan
• Conduct Observations daily to provide coaching and feedback to fulfillment associates
• Makes adjustments to meet deadlines and performs other job duties

Skills: Team Supervision, Staff Training, Customer Service Management, Operational Planning, Process Accuracy Monitoring, Inventory Reconciliation, Team Collaboration, Safety Management

• Assist with daily workflow operations oversight
• Identify new ways to increase efficiency and eliminate waste
• Easily articulate upstream/downstream impacts and advise optimal solutions
• Assist in various areas of fulfillment operations - inbound, outbound, inventory, facility maintenance, and select projects
• Provide a safe and clean environment for warehouse personnel
• Lead ad hoc projects, e.g., racking installation, SOP documentation, inventory re-slotting, cross-training, etc.
• Maintain responsibilities for opening/closing of daily operations if needed
• Motivate and inspire the team through leadership by example, building and defining cultural norms
• Assist in hiring and onboarding of new employees, as well as training and supervising staff
• Assist with labor planning to ensure consistency in SLAs
• Reinforce accountability processes and standards, able to coach and review expectations, goals, and opportunities with teams
• Play an active role in employee onboarding, development, morale, and retention

Skills: Workflow Oversight, Efficiency Improvement, Problem Solving, Fulfillment Operations Assistance, Safety and Cleanliness, Project Leadership, Staff Supervision, Labor Planning

• Ensure accurate and timely processing and fulfill Customer orders.
• Identify opportunities for process improvements leading to operational efficiencies
• Develop initiatives and work in partnership with other departments and store Customer order heads to implement changes.
• Resolve critical issues as they occur and escalate promptly if resolution is not readily accessible.
• Provide solutions and guidance to Stores for Better performance
• Facilitate employee engagement by communication of a clear vision of operations strategy, accomplished by establishing goals, deadlines, and expectations
• Check Store Orders' Fulfillment Performance Daily
• Guidance for Better Results to Stores Customer Orders Heads
• Daily Monitor Stores Orders Backlogs and Present Solutions
• Daily Performance Reports Per Store Hub

Skills: Order Processing, Process Improvement, Cross-Department Collaboration, Issue Resolution, Performance Optimization, Employee Engagement, Order Fulfillment Monitoring, Performance Reporting

• Warehouse and inventory management experience in a leadership role
• Excitement for working in an environment with a high level of ambiguity and change
• Interest in spending most of time on the shop floor and working directly with all levels of staff
• Demonstrated success at delivering new product initiatives in both a large company and start-up environments
• Strong continuous improvement skills
• A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
• Effective communication and are a leader for employees, direct reports, cross-functional teams, and executive leadership
• Proven ability to quickly adapt to business needs
• Willing to work weekends and/or night shifts when needed
• High level of integrity and ethics
• Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail
• Demonstrated ability to effectively motivate, develop, and manage 50+ employees a day

Qualifications: BA in Retail Management with 2 years of Experience

• Operations and Automation experience
• Experience in a high-intensity, fast-paced production environment
• Excellent communication, organizational, and interpersonal skills
• Basic Six Sigma and/or Lean management knowledge
• Continuous improvement and quality-centric focus
• Customer service orientation to ensure patients’ needs are met on time
• MS Office Suite proficiency
• Inventory Control/Warehouse experience
• Cycle Counting Experience – Understanding/Resolving outstanding Cycle Counts
• Receiving, Replenishment, Put Away, Stocking, Returns Processing
• Commitment to implementing environmentally sustainable practices in fulfillment operations, including waste reduction and energy-efficient logistics.

Qualifications: BA in Economics with 1 year of Experience

• Prior experience working in Warehousing, 3PL, Distribution, or Manufacturing environment
• Working knowledge of Warehouse Management System (VMS)
• Experience in overseeing inventory control systems, conducting regular stock checks, and ensuring compliance with inventory accuracy targets.
• Ability to coordinate with suppliers, transport companies, and internal departments to ensure smooth flow of goods and timely delivery.
• Proficiency in tracking and analyzing key performance indicators (KPIs) related to supply chain and fulfillment operations to drive performance improvements.
• Knowledge of implementing quality control procedures to minimize errors in order fulfillment and enhance customer satisfaction.
• Strong analytical and problem-solving skills
• Proficient in MS Word, Excel, and PowerPoint
• Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams
• Strong process improvement skills (ability to develop and implement processes)
• Must have demonstrated leadership and strong interpersonal skills
• Professional verbal and written communication skills

Qualifications: BA in Business Operations with 4 years of Experience

• Working experience in product distribution to customer base.
• Knowledge of the safety and legal documentation processes for handling related warehouse activities (MSDS, Equipment checklist, BOL).
• Working understanding of Warehouse Management System.
• Expertise in monitoring and maintaining inventory levels, ensuring accuracy, and optimizing storage for easy access and distribution.
• Ability to oversee supply chain processes, coordinate with vendors, and manage logistics to improve delivery timelines and reduce costs.
• Proficient in using data analysis tools to track performance metrics and generate reports that guide strategic planning and process improvements.
• Capability to manage budgeting, cost analysis, and financial planning to reduce expenses and increase efficiency.
• Knowledge of compliance with industry regulations, conducting internal audits, and maintaining standards for quality and safety.
• Excellent leadership and administration skills and abilities.
• Strong motivational, effectual team building, and decision-making skills.
• Ability to effectively manage time and resolve crises.
• The ability to work overtime

Qualifications: BA in Operations Management with 5 years of Experience

• Experience managing a warehouse or a team of fulfillment employees.
• Proficiency with Microsoft Office (Word, Excel)
• Ability to effectively communicate with management and team members.
• Possess excellent written and oral communication skills.
• Experience in a collaborative team environment, delegating workload and responsibilities.
• Ability to lead and manage large-scale projects.
• Ability to prioritize and oversee multiple projects in a fast-paced environment.
• Skilled in analyzing fulfillment data to produce reports on inventory levels, shipping times, and order accuracy, which help in making informed decisions to improve efficiency.
• Experience in handling customer inquiries and complaints related to order fulfillment, ensuring customer satisfaction through prompt and effective service.
• Well-versed in health and safety guidelines applicable to warehouse operations to ensure a safe working environment for all team members.
• Demonstrated ability to review and optimize fulfillment processes, reducing costs and increasing efficiency through strategic changes and innovations.

Qualifications: BA in Logistics and Supply Chain Management with 3 years of Experience