• Take responsibility for weekly inventory reconciliation and sales cycle counts
• Support/FE weekly reconciliation and follow-up
• Weekly delivery performance management- DIFOT (Expeditors vs SE data analysis)
• Consumable management, including raising PR/reorders
• Monitor inbound receipts on time and receipts where required invoice reconciliation — transport and WH
• Take responsibility for system transfers between Sales and Support, as well as Customer Returns system processing/tracking
• Proactively manage logistics queries
• Futile delivery avoidance/management
• POD for auditing/revenue confirmation
• Take responsibility for export documents preparation and module delivery management
• Issues raising, escalation, and monitoring to resolution
• Create and maintain inventory management reports to share with Sales Managers (unallocated and available free stock)
• Cross-trained as Fulfilment/Sales Admin/RMA back up

Skills: Inventory Reconciliation, Sales Counts, Delivery Management, Consumable Tracking, Invoice Reconciliation, System Transfers, Logistics Management, Export Docs Prep

• Pick and pack Fulfillment orders and prepare them for shipment daily
• Manage all aspects of inventory including weekly orders, price comparisons, database management, inventory reporting, inventory storage
• Effectively communicate with the sales and client services team regarding questions, concerns, special requests, etc.
• Provide feedback to the Manager regarding daily activities, issues, complaints, etc.
• Prepare and pack collateral materials, i.e., conferences, special events, etc.
• Track and record data related to Fulfillment activities.
• Deliver received items to departments when specified or to the storeroom for inventory
• Restock paper for the photocopier, break room supplies, office supplies, and janitorial supplies
• Perform facilities tasks, including light maintenance and office upkeep, simple repairs to furniture, picture hanging, relocating furniture or supplies, etc.
• Log of all maintenance performed inside and outside the building.
• Know how to maintain the generator, how to start the generator, and how to read levels and re-order propane for the generator.
• Know and list all service-related contractors for the building and any other items related to the maintenance and upkeep of the building.
• 
  

Skills: Order Fulfillment, Inventory Management, Team Communication, Daily Reporting, Collateral Preparation, Data Tracking, Facilities Management, Maintenance Logging

• Act as the liaison between the Sales and Operations Department.
• Chart all requests, contracts, and special requests from Sales staff, National Sales, Sales Manager, and General Manager in a timely and accurate manner.
• For National Sales, keep abreast of updates on all posting instructions. 
• Provide holds and proposal information for National Sales upon request.
• Process completion reports following National Sales deadlines.
• Keep up-to-date and accurate posting information for each client.
• Review and prepare posting routes in mobile operations, pull all work orders in the absence of the Operations Manager, and assist in prioritizing installations.
• Order and keep track of all posting supplies and assist in prepping for installations.
• Maintain up-to-date lists of inventory (Digital, static, buses, trains, shelters, etc).
• Maintain an “end-of-day” inventory of all printed materials delivered to the plant and account for deliveries daily.
• Maintain and update Account Executives, Operations Managers, Sales Managers, and the General Manager on the timely arrival of printed materials as well as weekly updates of material in-house, ready to go, and materials missing.
• Work closely with the Operations Manager to ensure that Operations processes and procedures are moving smoothly.
• Communicate through workflow software projected upcoming installations.

Skills: Sales Liaison, Request and Contract Management, Posting Information, Report Processing, Inventory Tracking, Installation Coordination, Materials Delivery Management, Workflow Communication

• Maintain accurate, timely, and thorough records.
• Strong interpersonal skills to provide excellent customer service.
• Manage exceptions and review the database for errors.
• Research and resolve exceptions and respond to the escalation of service requests.
• Answer incoming customer phone calls and take appropriate action for each call.
• Maintain department KPIs and customer satisfaction ratings as defined by the department.
• Handle store/customer logistic opportunities as they occur/monitor – track and trace, providing weekly scorecards on key KPI’s
• Perform routine data entry, including entering new orders and shipment information into computerized tracking systems, tracing shipments with both inbound and outbound OTR, LTL, and Small packaging carriers, and updating information in various systems.
• Communicate and monitor incoming customer emails to ensure timely communication, escalate internal and external concerns for expedited resolution, and ensure customer satisfaction at all times.
• Run, interpret, and disseminate daily, weekly, monthly, quarterly, and annual reports.
• Committed to verifying that all information is correct by close of the business day.

Skills: Record Management, Customer Service, Exception Handling, Service Escalation, Data Entry, KPI Management, Logistics Tracking, Report Generation

• Engage in one-on-one training with the Manager, accept critical feedback, and implement suggestions.
• Responsible for escalating questions or issues to the Manager and monitoring team dashboard action items, and maintaining and processing documentation following timing and accuracy standards.
• Assists with management responsibilities by facilitating team meetings, re-prioritizing work throughout the day, reviewing reports daily and implementing actions to meet team goals, monitoring key performance indicators, approving time, assisting in writing performance appraisals, and writing performance appraisals, assisting in mentoring and training to team members, and leading in Manager’s absence.
• Represents CT in cross-organizational activities by serving as an expert on SOP and collaborating with peers and management to develop and advance company-wide initiatives and strategies.
• Responsible for representing Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends, and general business through various sources and initiatives.
• Communicate in a professional, compelling, and articulate manner of speech, writing, and formal presentation, behaving in ways that demonstrate corporate core values and culture
• Develop professional and positive relationships with customers and colleagues and maintain a reputation of competence, integrity, and professionalism.
• Participate in and contribute to the department-wide process improvement programs and process best practices by suggesting improvements to workflows
• Provide ideas for network enhancements
• Proactively pursues professional development activities (e.g., attending educational workshops, taking training classes).

Skills: Training and Mentoring, Issue Escalation, Team Leadership, SOP Expertise, Product Knowledge, Professional Communication, Relationship Building, Process Improvement

• Experience in the function (International experience)
• Excellent communication skills (both verbal and written)
• Experience with SAP or QuickBooks
• Experience with Salesforce or similar CRM systems
• Experience with eCommerce order processing (i.e., Ecwid and Wix)
• Demonstrated proficiency in MS Word, MS Excel, and email systems
• Proactive self-starter who drives for results and is a customer advocate with high attention to detail
• Able to interact at many levels within the organization, internal and external
• Must work on-site daily and be able to work under pressure and on a tight timeline
• Understanding of basic SOX rules, including invoicing and revenue recognition
• Problem-solving attitude and cross-functional perspective
• Ability to initiate and complete process improvement through influence/teamwork

Qualifications: BA in Business Administration with 4 years of Experience

• Customer service or coordinator-level experience.
• Experience working in logistics
• Experience with tracking inventory, maintaining stock levels, and coordinating product restocking.
• Excellent written and verbal communication skills.
• Strong proficiency in Excel.
• Strong ability to navigate multiple systems with an understanding of how they work together.
• Ability to reconcile and audit data.
• Experience executing projects within tight deadlines.
• Resilient with the ability to thrive in a shifting environment.
• Ability to address and resolve issues related to inventory discrepancies, shipping delays, or customer complaints.
• Strong ability to prioritize tasks to meet deadlines and handle multiple requests simultaneously.

Qualifications: BA in Operations Management with 2 years of Experience

• Prior Experience in servicing digital platforms
• Technical knowledge of digital files (video, audio, and subtitles)
• Expertise in processing orders, managing shipping schedules, and ensuring timely fulfillment.
• Knowledge of coordinating the flow of goods from suppliers to warehouses and final customers.
• Ability to read and interpret deal terms and license agreements concerning content delivery obligations
• Must be able to work independently, adhere to strict deadlines, and solve problems
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and internet software
• Knowledge of SAP purchase orders and Xytech
• Excellent organizational and multi-tasking skills, ability to focus under pressure
• Excellent Customer Service and strong communication skills (written and oral)
• Exceptional attention to detail

Qualifications: BA in Supply Chain Management with 3 years of Experience

• Office administrative experience preferred
• Knowledge of mailing and printing regulations
• Basic understanding of technology solutions
• Highly organized with strong attention to detail
• Ability to manage multiple tasks simultaneously
• Superior interpersonal skills with the ability to work with multiple teams
• Self-starter, sense of urgency
• Problem solver who enjoys helping others
• Excellent written and verbal communication skills
• Able to use data to track performance metrics and optimize fulfillment processes.
• Adjust quickly to changes in supply chain or product demand.

Qualifications: BA in Retail Management with 1 year of Experience

• Overall experience in a manufacturing/production/fulfillment environment
• Experience working in Oracle/SharePoint/Salesforce
• Expertise in tracking and managing stock levels, order fulfillment processes, and optimizing warehouse operations.
• Skilled in collaborating with suppliers, logistics teams, and customers to ensure smooth fulfillment operations.
• Ability to generate reports on fulfillment metrics, track performance, and provide actionable insights.
• Showcase organization and time management skills
• Strong ability to identify, troubleshoot, and resolve issues related to order discrepancies, delays, and customer concerns.
• Able to work in a rapidly changing work environment.
• MS Office expert (Word, Excel, PowerPoint)
• Excellent social skills (verbal and written) with the ability to self-manage
• The willingness to seek new projects
• International/domestic travel (1 trip quarterly on average)

Qualifications: BA in Logistics Management with 5 years of Experience