Job Summary: 

• Know and understand all Company policies and procedures and perform the job following those policies and procedures.
• Keep the Manager informed on all matters relevant to the job, company policies, and safety.
• Communicate effectively with the Manager, peers, and subordinates.
• Oversee all daily activities within assigned department.
• Monitor quality and cost within the department.
• Meet order due dates.
• Establish and meet production targets within the department.
• Assist Department Manager with hiring process, interviews, tours, and the evaluation of candidates.
• Provide the Department Manager with feedback on employee performance for annual evaluations.
• Train current and new employees.
• Work with other departments to implement changes to improve workflow.
• Assist Department Manager with establishing annual department goals and measure performance against the goals.
• Ensure operators are properly trained on equipment and working in a manner that meets all established safety guidelines.

Skills on Resume: 

• Policy Knowledge (Hard Skills)
• Communication (Soft Skills)
• Leadership (Soft Skills)
• Quality Control (Hard Skills)
• Target Achievement (Hard Skills)
• Training (Soft Skills)
• Team Collaboration (Soft Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Responsible for the daily shipment of Enforcement Discretion and Clinical Research shipments
• Responsible for the monthly maintenance of -80 0C freezers
• Communicates materials issues to the Materials Management team
• Oversees inventory control activities, including unit destruction, stocking work-in-process materials, and occasional cycle counts
• Coordinate with shipping (UPS) and dry ice (Acme Dry Ice Co) vendors
• Work closely with OpenBiome’s Outreach team to meet customer demand for FMP units
• Ensure the Fulfillment Area’s compliance with OpenBiome’s quality policy
• Produce/revise area documentation, event reports, and change controls
• Responsible for performing physical inventories/cycle counts/random or receipt audits/reconciliations.
• Stock incoming products, organize product freezers, and coordinate the segregation of products by release status.
• Perform the daily cycle count inventory program and contribute to inventory discrepancy root cause analysis.
• Maintain inventory and perform monthly, quarterly, and yearly inventory counts
• Process purchases by physically picking goods, verifying quantities, and posting packing slips and invoices

Skills on Resume: 

• Shipment Management (Hard Skills)
• Freezer Maintenance (Hard Skills)
• Material Communication (Soft Skills)
• Inventory Control (Hard Skills)
• Vendor Coordination (Soft Skills)
• Compliance Management (Hard Skills)
• Documentation and Reporting (Hard Skills)
• Inventory Auditing (Hard Skills)

Job Summary: 

• Process fulfillments for orders promptly and accurately
• Review sales orders and shipment contents before releasing them from the facility
• Communicate with carriers to ensure prompt pick-up and delivery of shipment
• Review incoming purchase orders for accuracy and enter them into inventory
• Perform daily cycle counts to ensure accurate inventory
• Prepare accurate shipping documents for all shipments, including international
• Track and review mis-shipments to ensure they don’t occur again
• Respond to customer inquiries and refer clients to the appropriate channels
• Utilize workflow software (Monday.com) to ensure campaigns are being pushed through on time.
• Execute routine checks to audit inaccurate postings, old expired copies, and other service issues. 
• Assist Account Executives and Operations with any additional charting-related functions to maintain strong support and communication.

Skills on Resume: 

• Order Fulfillment (Hard Skills)
• Shipment Review (Hard Skills)
• Carrier Communication (Soft Skills)
• Purchase Order Accuracy (Hard Skills)
• Inventory Management (Hard Skills)
• Shipping Documentation (Hard Skills)
• Mis-shipment Tracking (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Maintains a prioritized schedule of all unfulfilled orders based on delivery requirements and feedback from customer-facing teams
• Generates daily order lists based on sales prioritization and expected lead time at the time of order
• Manages daily communication with the TPL and troubleshoots any issues blocking the release of an order
• Monitors stock levels and reports current or potential stock outs to the manufacturing team
• Coordinates with the Sales and Support team to prioritize expedites
• Ensures fulfillment data is entered into CRM and order tracking system accurately and completely
• Reports compliance with fulfillment KPI's to track percentage of on-time, accurate, and complete order fulfillment
• Understand the purpose of each piece of equipment within the department and ensure maintenance schedules and maintenance costs for each piece of equipment.
• Serve as a mentor to subordinates, professionally conducting themselves.
• Provide opportunities to learn for self and other employees within the department.
• Work with vendors as required by the Department Manager.

Skills on Resume: 

• Order Prioritization (Hard Skills)
• Order Generation (Hard Skills)
• Communication Management (Soft Skills)
• Stock Monitoring (Hard Skills)
• Sales Coordination (Soft Skills)
• CRM Data Entry (Hard Skills)
• KPI Reporting (Hard Skills)
• Equipment Maintenance (Hard Skills)

Job Summary: 

• Arrange and coordinate inbound and outbound shipments of lumber
• Fulfill outstanding orders by reviewing current inventory position and future production at reload/distribution locations, accounting for key supply, demand, and transportation factors
• Execute potential changes to the order file to expedite shipments as per Sales direction
• Assist mill production coordinators and reload operators with the efficient execution of their orderfile position
• Work with reloads and/or mills to facilitate the timely delivery of product to the customer
• Handle shipping issues, including expediting shipments
• Manage inventory levels, rotation, and aging inventory at select locations
• Notify sales of ready orders for customer pick up
• Daily reports and others
• Assist and reconcile inventory counts

Skills on Resume: 

• Shipment Coordination (Hard Skills)
• Order Fulfillment (Hard Skills)
• Order File Management (Hard Skills)
• Production Coordination (Soft Skills)
• Timely Delivery (Soft Skills)
• Shipping Issue Resolution (Soft Skills)
• Inventory Management (Hard Skills)
• Reporting and Reconciliation (Hard Skills)

Job Summary: 

• Independently manage the fulfillment process assigned, implement a range of creative solutions, and use judgment based on technical knowledge to resolve operational deficiencies and meet client and internal deliverables.
• Perform quality control checks on production
• Anticipate problems and analyze ways to mitigate the risk as well as articulate the business value and impact of technical and non-technical information.
• Serve as a Subject matter Expert and interact with clients as a consultant.
• Work independently as a fulfillment SME for implementation of new business
• Work independently to test system changes that can impact operations or production.
• Provide guidance and serve as a resource to less experienced operational and/or production staff, working independently to complete business projects
• Offer operation or production solutions and changes designed to improve efficiency and reduce operational and/or production costs
• Ensure all company and department standards are met, advise business partners on solutions, and set priorities for job tasks
• Act as a backup to operational and/or production staff members
• Provide on-call support

Skills on Resume: 

• Fulfillment Management (Hard Skills)
• Quality Control (Hard Skills)
• Risk Mitigation (Soft Skills)
• Subject Expertise (Hard Skills)
• System Testing (Hard Skills)
• Staff Guidance (Soft Skills)
• Efficiency Improvement (Hard Skills)
• On-Call Support (Soft Skills)

Job Summary: 

• Ensure customer orders are properly received, processed, and delivered
• Lead the execution of customer orders.
• Oversees and manages costs and expenditures associated with shipping and receiving.
• Create/maintain relationships with carriers/drivers to ensure smooth pick-up and delivery of orders.
• Supervise processes to ensure efficient and cost-effective operation and utilization of the fulfillment areas, including readily available product, stocking, picking, and administrative activities to ensure objectives are met efficiently.
• Assures product is picked properly and accurately for all custom orders.
• Maintain efficient productivity standards in all pick areas.
• Work with the team to create new efficiencies.
• Maintain clear communication with the customer service team to ensure customer needs and expectations are being met.
• Identifies customer service trends and determines system improvements.
• Maintains customer satisfaction by providing problem-solving resources.

Skills on Resume: 

• Order Processing (Hard Skills)
• Cost Management (Hard Skills)
• Carrier Relationship Management (Soft Skills)
• Operational Supervision (Hard Skills)
• Product Accuracy (Hard Skills)
• Productivity Management (Hard Skills)
• Efficiency Improvement (Soft Skills)
• Customer Service (Soft Skills)