• Manually pulling inventory to fulfill orders.
• Accepting inventory from shipper, catalog, and entering into the system.
• Manage to return mail and packages, understand the issue, and correctly restock or dispose of the following process.
• Responsible for preparing replacement orders.
• Responsible for consistently meeting production goals
• Monitors and ensures that quality assurance guidelines
• Escalate issues and concerns to management promptly.
• Operate machinery and prepare jobs in the queue.
• Responsible for loading inventory into machines.
• Monitors the machines during the fulfillment cycle
• Accurately and efficiently identify and resolve errors.
• Manages production goals, ensuring they are consistently met as outlined.
• Monitors and ensures that quality assurance guidelines are completed as defined.
• Responsible for troubleshooting and resolving machine issues and for escalating issues to management promptly.

Skills: Inventory Control, Order Fulfillment, Data Entry, Mail Handling, Goal Management, Quality Assurance, Machine Operation, Error Resolution

• Manage order backlog after order entry, ensuring that orders flow through the order fulfillment cycle quickly
• Validate order configuration
• Understand production in partnership with the DPS and Manufacturing teams
• Process orders to the fulfillment process in compliance with ISO processes, contract terms, and conditions.
• Drive on-time delivery to the customer.
• Track customer jobs and production.
• Maintains and communicates order Service Level Agreements (SLAs).
• Identify and help implement enhancements to order management processes and tools
• Support a positive customer experience, streamline order processing, and provide scalable solutions proactively.
• Partner with other functions to resolve/escalate any issues preventing on-time order fulfillment.

Skills: Order Backlog Management, Order Validation, Production Coordination, ISO Compliance, On-Time Delivery, Job Tracking, SLA Management, Process Improvement

• Moving manufacturing materials through the fulfillment process
• Assemble the cardboard point of sale components
• Assemble and package the small components and prepare them to be shipped
• Consistently check and make sure production materials do not run out while being processed
• Perform routine cleaning of workstation area
• Respond to work order requests on time
• Adhere to all safety policies and procedures
• Pick, pack, and ship orders with a high level of accuracy and efficiency to meet deadlines
• Conduct quality control for all items before fulfillment
• Provide customer support for order changes, status updates, late deliveries, or undeliverable packages
• Report supply shortages to Material Handler or Lead
• Prepare and clean warehouse areas for following day shipments

Skills: Material Handling, Assembly, Packaging, Inventory Management, Workstation Cleaning, Order Fulfillment, Quality Control, Customer Support

• Work safely in every case and promote safety at every interaction
• Operate as part of a team and perform assigned duties in the assigned team and production
• Grasp and understand the processes of fulfillment and software programs.
• Work with METRC or Microsoft Dynamics 365 Business Central
• Effectively communicate with the customers, Fulfillment Manager, and other team members
• Follow the company policies and procedures about the fulfillment team and the company
• Work on the fulfillment team at a startup, shutdown, and revisions of all the orders to pick, manifest, track, verify, and schedule orders for delivery. 
• Intake product from Production and maintain accurate records and compliant storage of back stock inventory.
• Lead by setting a good example (role model)
• Assist with problem-solving, Quarterly inventory audits, and fostering teamwork
• Work on developing better procedures and methods to improve safety, quality, and costs
• Report for work on all assigned work days and report on time with a positive attendance record

Skills: Safety Awareness, Team Collaboration, Fulfillment Process Knowledge, Software Proficiency, Communication Skills, Policy Adherence, Order Management, Problem Solving

• Meet fulfillment standards of timely delivery in an organized approach.
• Oversee the warehouse operators in managing the warehouse space and movement of goods within it.
• Verify and maintain records of incoming and outgoing shipments, prepare items for shipment, and book couriers
• Managing the relationship with courier companies.
• Ensure warehouse operators pick and pack orders on a timely basis and conform to packing quality specifications.
• Book the logistics with courier or trucking companies for the orders to be collected and delivered.
• Manage the inventory figures and ensure that the warehouse is kept organized by the end of the day.
• Implement quantity checks for incoming and outgoing shipments with the assistance of warehouse operators to tally inventory figures.
• Ensure orders are picked and packed by warehouse operators with precision and efficiency.
• Continuously improve workflow process to boost fulfillment efficiency through new recommendations on manpower planning, systems upgrade, best practices, and more.
• Continuously update relevant departments with accurate inventory figures on a weekly/monthly basis.

Skills: Timely Delivery, Warehouse Management, Shipment Verification, Courier Relationship Management, Order Packing, Logistics Coordination, Inventory Management, Workflow Improvement

• Fulfillment support experience or equivalent work experience and knowledge
• Demonstrated working knowledge and proficiency in the principles, procedures, and best practices
• Proficient level of operating general office equipment to include telephone systems, fax machines, postage machines, and copiers
• Experience with systems that help manage and track customer orders, shipping status, and returns.
• Experience with WMS to optimize warehouse processes, improve stock accuracy, and enhance order fulfillment speed.
• Experience in identifying bottlenecks or inefficiencies in fulfillment processes and recommending solutions.
• Must have schedule flexibility and be able to work overtime
• Proficient level of software proficiency in using PC software to support activities
• Ability to work with confidential material and maintain confidentiality, along with sensitivity to employees’ needs and data
• The ability to consistently interact cooperatively and respectfully with other employees

Qualifications: BA in Operations Management with 1 year of Experience

• Successful experience and knowledge in Manufacturing, Flexible Packaging, and Customer Service environment
• Strong leadership, the ability to positively influence and collaborate
• Strong administrative and organizational skills, the ability to organize and schedule resources
• High degree of proactive communication and results orientation
• Effective technical knowledge of products, order management systems, and manufacturing processes
• Strong knowledge of how data drives ERP systems
• A focus on improving business results, planning and organizing clear goals and expectations
• Strong bias for satisfying internal and external customers
• Strong ability to critically review, analyze, synthesize, and interpret information to make decisions
• Ability to think integratively and beyond one’s area through business awareness, critical analysis, and integration of information
• Proficient in Microsoft Office
• Ability to learn and operate Warehouse Management System (WMS) technologies
• Ability to learn to operate new Material Handling Equipment (MHE)

Qualifications: BA in Logistics Management with 4 years of Experience

• Working experience in Business, Supply Chain, Logistics, or Production 
• Working knowledge of English, both orally and in writing
• Understanding aviation business, specifically in the area of spares supply chain management
• Technical and process-oriented background with the ability to understand and interpret technical documentation and drawings
• Ability to understand customers to develop and propose creative solutions
• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues.
• Working knowledge of MS Office applications (Excel, Power Point) and SAP R/3.
• Diplomatic sense and open/‘out-of-silo’ mindset
• Ability to build successful relations across functions and with all stakeholders
• Strong ability to work in a team to achieve common targets
• Positive, proactive, and enthusiastic communication and working
• Flexibility in terms of working times, which could include weekend or shift work if required to fulfil targets.

Qualifications: BA in Supply Chain Management with 3 years of Experience

• Related professional experience in demand, supply, inventory, or other relevant Supply Chain function within a manufacturing environment
• Experience with managing inventory levels, order processing, and logistics in alignment with company policies.
• Understanding of demand forecasting tools and processes to help optimize fulfillment operations.
• Proficient in using inventory control systems to track stock levels, perform cycle counts, and ensure accurate inventory records.
• Experience with WMS to optimize warehouse processes, improve stock accuracy, and enhance order fulfillment speed.
• Proficient PC skills (Microsoft Suite - especially Excel)
• Familiar with ERP systems and their Planning environments (SAP-APO, Logility, Demantra, etc.)
• Working experience with Oracle
• High customer focus with an ability to drive for results and develop collaborative and diverse relationships
• Tech savvy (tools used - Apple and PC laptops, barcode scanners, Slack, Google Drive, Notion, etc.)
• Ability to work effectively with other teams such as purchasing, sales, and customer service to ensure smooth operations.
• Ability to handle and resolve fulfillment issues, whether it's stockouts, incorrect shipments, or discrepancies.

Qualifications: BA in Retail Management with 2 years of Experience

• Prior experience working in distribution
• Prior experience working in a production/goal-oriented environment
• Material Handling Equipment (MHE) experience- Reach Truck, Order Picker, Powered Pallet-jack, Forklift
• Warehouse Management System (WMS) experience
• Hold Warehouse Certification and Operations Certification
• Computer skills and ability to work with the latest technology in picking/pulling/staging and cross-docking orders
• Knowledge of a variety of basic topics, such as math, reading, basic accounting, typing, etc.
• Ability to communicate effectively and work with people of various backgrounds
• Ability to work independently and within a team environment
• Ability to work in a fast-paced environment, able to budget one’s own time and activities to accomplish the tasks at hand, with the ability to meet daily deadlines.
• Ability to follow a schedule and instructions
• Ability to pick orders, identify and sort items, count accurately, and determine the correct unit of measure
• Great attention to detail

Qualifications: BA in Business Administration with 5 years of Experience