• Lead the new business unit for overall operation including orders fulfillment/ inventory management/ shipping clearance/sales and stock planning
• Be responsible for future sales planning data and trends to align with the stock capacity
• Manage overall supply chain management improvement
• Coordinate cross-functionally to ensure smooth operation on time
• Ensure the tasks are finished within the deadline and timeline
• Perform analysis of the problem that occurred and find the best strategized solution
• Create team and culture for the new business unit
• Ensure the team is fully motivated and performs the best result
• Manage and sustain the process improvement to maximize overall efficiency

Skills: Order Fulfillment, Inventory Control, Sales Planning, Supply Chain Management, Cross-functional Coordination, Problem Solving, Team Leadership, Process Optimization

• Prepare product shipments for postal or commercial transport by determining the most economical and efficient shipping method 
• Selecting appropriate shipping containers to ensure safe delivery.
• Securely stage, pack, and wrap outgoing pallets by hand specific to distributor or client parameters
• Prepare bills of lading by checking items to be shipped against work orders to determine that quantities, destination, and routing are correct.
• Coordinate with keep stock control systems up to date and plan future capacity requirements
• Responding to and dealing with customer communication by email, fax, and telephone
• Receive and unload incoming materials accurately utilizing BOLs, packing slips (physical and digital), etc.
• Inspect shipments for damages or defects and promptly record and report issues to the supervisor and/or purchasing personnel.
• Deliver items to areas within the company and obtain authorized signatures for accepted items if needed.
• Trace lost shipments and/or customer claims of lost shipments and initiate proof of delivery documents.
• Communicate with clients and provide information using customer service skills
• Maintain shipping and cost log

Skills: Shipping Preparation, Container Selection, Packing and Wrapping, Bill of Lading Preparation, Stock Control, Customer Communication, Shipment Inspection, Lost Shipment Tracking

• Efficiently complete order fulfillment for sales orders and ensure accurate delivery with no rejection or complaints from customers.
• Revamp existing processes to eliminate redundancies and/or to have greater efficiencies.
• Foster positive inter-department and internal relationships to drive progressive spirit and lead by example.
• Plan, direct, and coordinate the storage and distribution of materials and supplies.
• Manage the logistics team, exercise discretion in delegating tasks, and lead by example.
• Manage completed eSight devices for sales order preparation and delivery via UPS.
• Ensure that all order fulfillment functions are processed accurately while auditing and record keeping.
• Lead in the adaptation of new systems, tools, and methodologies within Logistics and Order Fulfillment
• Proactively identifying gaps and new initiatives with support from the Head of Operations.

Skills: Order Fulfillment, Process Improvement, Team Leadership, Storage and Distribution Management, Logistics Management, Order Accuracy and Auditing, System and Tool Implementation, Gap Analysis

• Manage the logistics/supply chain process
• Manage warehouse, cross-docking, and shipping operations
• Manage a team - especially blue-collar team management skill required
• Strict control on KPI management
• Take responsibility from day one, improve skills, and learn continuously
• Turn ideas and innovative thinking into effective business solutions
• Ensure the accuracy of the packing list, and make sure inventory is received properly and the packing slips/BOLs are signed. 
• Negotiate rates with common carriers (FedEx, UPS, USPS) and freight companies. 
• Route pickups for warehouse customers and provide the necessary documentation required for pickup (BOL, packing slips).
• Maintain and update sales and inventory reports and submit the monthly report for corporate reporting.
• Apply business and process knowledge to manage/recommend alternate courses of action in handling day-to-day operations/problem-solving.

Skills: Logistics Management, Warehouse Operations, Team Leadership, KPI Control, Continuous Improvement, Business Solutions, Inventory Accuracy, Rate Negotiation

• Perform daily management/review/processing of new orders from all channels (wholesale and direct). 
• Ensure accuracy of orders received (costs, item numbers, ship dates, quantities) and every aspect of the fulfillment process from the time order is received until the time it ships. 
• Understand all order portals (EDI, CommerceHub, vendor portals, and Shopify) and fulfillment portals (Shipstation) and look for opportunities to improve efficiencies. 
• Ensure proper labeling, carton markings, ship window adherence, etc., for all national retailers so no chargebacks are incurred. 
• Be responsible for creating appropriate finished goods and component SKUs based on an intelligent ordering system. 
• Manage GS1 and assign UPC to items
• Be responsible for creating BOMs, managing BOMs, and providing these to manufacturing and fulfillment partners to ensure the accuracy of assembly. 
• Manage inventory across multiple 3PLs. 
• Set minimum reorder points for inline items based on lead times and sales. 
• Make recommendations for purchase orders. 
• Provide accurate reporting to the executive team with performance metrics such as turn, shrink, etc. 
• Negotiate rates and terms, and look for opportunities to improve cost and efficiencies at 3PL locations. 
• Explore new resources. 
• Be responsible for auditing these charges/invoices and setting cost targets for shipping, fulfillment, and warehousing. 
• Manage relationships with a freight forwarder. 

Skills: Order Management, Order Accuracy, Portal Efficiency, Labeling and Compliance, SKU and BOM Creation, Inventory Management, Reorder Point Setting, Cost and Efficiency Optimization

• Oversee the development and implementation of the Warehouse Management in the in-house developed ERP system
• Work closely with logistics, sales and marketing departments to ensure customer satisfaction.
• Act as the link between the Sales and Operations departments based on customer orders.
• Ensure maximum dispatches are done to avoid delays in meeting customer orders
• Coordinate with 3rd parties Logistics to ensure proper arrangements are in place to ensure prompt delivery.
• Coordinate outbound logistics to ensure cost and time-effective dispatches are done to meet customer demands
• Ensure that all orders are properly entered in the in-house developed ERP System with proper order details like product standards, delivery and payment terms, price, and so on.
• Expedite order delay or internal problems and work closely with the product department to avoid the repeated scenario.
• Maintain the confidentiality of details like price, contracts, customer details, and so on, as this could negatively impact the business
• Be responsible for ensuring the action plans under the company to support the overall dispatch performance.
• Root cause analysis on performance and resolution recommendation involving process improvement, technical, or job issue
• Schedule and plan order delivery following stock availability, standard lead times
• Assist and offer support towards training needs of newer and/or less experienced team members where requested.
• Perform daily order processing with related stock checking
• Order and dispatch monitoring and documentation

Skills: Warehouse Management, Cross-department Coordination, Order Entry and Processing, Logistics Coordination, Order Dispatch Optimization, Confidentiality Management, Root Cause Analysis, Training and Support

• Experience in Supply Chain Management and International experience
• Experience managing 3rd party vendors
• Experience in Service Logistics and Trade Compliance Regulations (Customs, Export Control, Dangerous Goods, Supply Chain Security)
• Expertise in Inventory Management and Optimization
• Proficient in warehouse management systems (WMS) and Enterprise Resource Planning (ERP) software
• Experience in demand forecasting and supply planning
• Knowledge of transportation and distribution strategies
• Ability to manage and improve warehouse operations for cost-effectiveness
• Strong analysis and design skills
• Strong communication and project management skills
• Continuous Improvement mindset and preferably experience in applying LEAN
• Results-driven, fast learner, takes ownership and accountability

Qualifications: BA in Economics with 6 years of Experience

• Inventory, shipping and receiving, warehouse experience
• Quickbooks experience
• Strong knowledge of supply chain management and fulfillment operations
• Experience managing inventory levels and reordering processes
• Proficiency with warehouse management software (WMS) and ERP systems
• Ability to optimize warehouse layout and processes for efficiency
• The ability to create tools and processes quickly and accurately leveraging deep industry experience, historical trends, teams, and vendor relationships.
• Strong business acumen and organizational skills, and able to prioritize and execute numerous responsibilities in parallel.
• Customer-focused with excellent customer service skills and a “can-do” attitude
• Skills in Windows and comfortable operating a computer for long periods
• Ability to maintain professionalism at all times

Qualifications: BA in Operations Management with 2 years of Experience

• Experience in operations, supply chain, logistics, sourcing, project management, demand planning, etc.
• Proficient in various ERP’s (SAP, Oracle Alpha/Charlie) with the ability to learn and adapt to new systems
• Proficient in managing inventory levels, optimizing stock rotation, and ensuring proper documentation.
• Skilled in analyzing fulfillment data to identify trends, optimize processes, and improve efficiency.
• Proven track record of identifying process inefficiencies and implementing solutions to streamline operations.
• Strong attention to detail and drives complete resolution
• Strong oral and written communication skills with customer focus solutions
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Ability to work with multiple and competing priorities in a fast-paced environment as well as ability to work under time and performance pressure

Qualifications: BA in Marketing with 4 years of Experience

• Experience within an eCommerce environment in an operational role, understanding the challenges and complexities of the fulfillment environment.
• Leadership experience, both internally and externally.
• Ability to effectively manage and optimize inventory levels, ensuring on-time fulfillment and minimizing stockouts or excess inventory.
• Skilled in coordinating with suppliers, vendors, and logistics partners to ensure smooth and timely product deliveries.
• Proficient in managing high-volume order processing while maintaining accuracy and minimizing errors.
• Experienced in implementing strategies to maximize warehouse space utilization and streamline operations for faster and more efficient fulfillment.
• Proficient in managing fulfillment budgets and identifying cost-saving opportunities without compromising service quality.
• Experience working with multiple departments such as sales, marketing, and customer service to align fulfillment processes with overall business goals.
• Able to find practical and simple solutions to complex problems without sacrificing any quality or core functionality.
• Can drive improvements while demonstrating sound analytical skills
• Exceptional problem-solving and communication skills to influence process change and manage stakeholders.
• Be an agile, forward-thinking innovator and able to thrive even as you manage occasional ambiguity and/or conflicting priorities and demands.

Qualifications: BA in Logistics Management with 5 years of Experience

• Experience in a supervisory role in distribution and fulfillment
• Experience in international shipping, logistics, and supply chains
• Experience in building operating procedures to drive scaling and efficiency
• Expertise in managing inventory levels, conducting audits, and optimizing stock accuracy to reduce waste and maximize efficiency.
• Skilled in negotiating contracts and maintaining strong relationships with vendors, suppliers, and third-party logistics partners.
• Demonstrated success in identifying cost-saving opportunities through process improvements, route optimization, and reducing operational overhead.
• Proficient in identifying potential risks in the supply chain and implementing strategies to mitigate delays, shortages, and disruptions.
• Experience working with cross-functional teams, including sales, marketing, and IT, to align fulfillment operations with business goals.
• Strong analytical skills to make data-driven decisions for operational and economic improvements
• Strong verbal and written communication skills and can patiently and effectively communicate with a diverse and multicultural group of peers across time zones and continents
• Proficiency in Google Suite and Microsoft Suite
• Ability to travel as needed, including internationally

Qualifications: BA in Retail Management with 6 years of Experience

• Relevant experience in Supply Chain, Planning (with a large focus in Supply Planning), and Manufacturing
• Experience working as a manager or in a leadership position, including responsibilities for the oversight of a team
• Proficient in analyzing market trends, customer demand, and historical data to optimize forecasting accuracy and demand planning.
• Expertise in overseeing inventory control, optimizing stock levels, and reducing excess or obsolete inventory to maintain a balance between supply and demand.
• Advanced experience using Enterprise Resource Planning (ERP) systems like SAP, Oracle, or similar tools to streamline supply chain operations, manage inventory, and monitor demand.
• Demonstrated ability to continuously assess and improve processes, applying Lean and Six Sigma methodologies to drive efficiencies and reduce costs.
• Strong skills in managing and negotiating with suppliers and vendors to ensure timely deliveries, cost-effective solutions, and continuous improvement.
• Ability to analyze large sets of data, create reports, and use insights to inform decision-making, ensuring that demand fulfillment aligns with customer expectations and business objectives.
• Experience with managing and optimizing global supply chains, ensuring alignment with international regulations, and dealing with multi-country logistics.
• Must have Empowerment, Experimentation, and Collaboration
• Strong relationship management and team leadership, both internally and externally
• Expertise in coaching and mentoring team members, fostering growth within the team while maintaining high levels of engagement and performance.
• Breakthrough thinking, optimizing Supply Chain integrated performance, strategic vision, and influencing

Qualifications: BA in Supply Chain Management with 7 years of Experience