Job Summary: 

• Ensure a timely acknowledgement and response to all authorization documents received providing appropriate feedback to address processing issues
• Administer the process for handling authorizations received from non-participating providers
• Respond to provider inquiries that have been received by the escalation and case resolution department on time
• Communicate with provider and/or office staff, various health plans administered, and/or other employees
• Research and verify information provided on authorization documents when appropriate using a professional, courteous, and cheerful manner
• Supervise the process for accurate additions of new patients to the patient database
• Facilitate team staff meetings to review and implement processes that allow for smooth and efficient operations
• Review with management individualized reports reflecting daily production and quality to accurately measure and monitor predetermined company, position, and individual goals
• Work together with all staff members, as well as other departments, to resolve issues and assist each other

Skills on Resume: 

• Authorization Response (Hard Skills)
• Document Processing (Hard Skills)
• Inquiry Resolution (Soft Skills)
• Provider Communication (Soft Skills)
• Information Verification (Hard Skills)
• Database Management (Hard Skills)
• Team Facilitation (Soft Skills)
• Goal Tracking (Hard Skills)

Job Summary: 

• Answers inquiries about hotel policies and services.
• Effectively resolves problems for guests.
• Responsible for thorough guest registration and efficient checkout.
• Assists Agents with guest requests and in finding resolution to guest issues.
• Assists Front Office Manager with evaluating Front Desk Agents and Senior Agents.
• Takes appropriate disciplinary action if/when necessary with Front Desk Agents and Senior Agents.
• Ensures proper blocking and inventory control of rooms for the property.
• Answers phones, takes messages and responds to phone calls.
• Assists hotel guests with reservations, transportation arrangements, and any other needs they may have.
• Obtains complete and accurate information when handling all guest requests.

Skills on Resume: 

• Hotel Policies Knowledge (Hard Skills)
• Problem Resolution (Soft Skills)
• Guest Registration (Hard Skills)
• Guest Assistance (Soft Skills)
• Staff Evaluation (Soft Skills)
• Disciplinary Action (Hard Skills)
• Room Inventory Management (Hard Skills)
• Phone Handling (Soft Skills)

Job Summary: 

• Balances his/her bank accurately and follows company policy regarding check acceptance.
• Oversees staffing of all desks to ensure all areas are staffed to provide guest service.
• Handles guest-related inquiries, check-in, check-out, and problems promptly.
• Maintains and controls room inventory to increase occupancy and profitability.
• Informs all agents of daily information regarding groups and hotel operations.
• Trains new agents both on and off the desk. Provides additional training to staff on existing procedures.
• Preplans and accommodates guest requests whenever possible to meet and exceed guest expectations.
• Upsell guests into higher room categories.
• Motivates and trains agents in proper upselling techniques.

Skills on Resume: 

• Bank Balancing (Hard Skills)
• Staffing Management (Soft Skills)
• Guest Service (Soft Skills)
• Room Inventory Control (Hard Skills)
• Communication (Soft Skills)
• Training (Soft Skills)
• Guest Request Management (Soft Skills)
• Upselling (Soft Skills)

Job Summary: 

• Provides guidance and leadership to Front Office Team Members (including Guest Service and Registration, Room Inventory, PBX/communications, and Bell operations).
• Provides feedback about performance and may be involved in the evaluation process.
• Provides feedback to management on work-related issues including those that might lead to disciplinary action.
• Makes assignments and distributes workload, manages day-to-day workflow.
• Provides subject-matter expertise to co-workers.
• Provides training and coaches staff.
• Ensures Guest Services Agents consistently review expected arrivals in advance, check guests in/out of the hotel according to procedures, ensure accurate guest billing, and make reservations outside of hours.
• Ensures Team Members in Room Inventory, PBX/communications, Bell, or other areas of responsibility are adhering to all established policies and practices.
• Ensures Team Members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Resolves guest complaints within the scope of authority, otherwise refer the matter to management.
• Effectively deals with internal and external customers, some of whom may require a high level of patience, tact, and diplomacy to defuse anger.
• Collects accurate information and resolves conflicts.

Skills on Resume: 

• Leadership (Soft Skills)
• Performance Feedback (Soft Skills)
• Workload Management (Soft Skills)
• Subject-Matter Expertise (Hard Skills)
• Training and Coaching (Soft Skills)
• Guest Check-In/Out (Hard Skills)
• Policy Adherence (Hard Skills)
• Conflict Resolution (Soft Skills)

Job Summary: 

• Keeps immediate manager promptly and fully informed of any problems, potential safety issues, unusual situations, missing items, or alleged theft so prompt corrective action may be taken.
• Communicates with other departments to fulfill guest needs.
• Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior.
• Follows all safety policies and procedures.
• Reports potential safety issues to immediate action to resolve in emergencies.
• Maintains strict compliance with the hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and regular basis) is an essential function of the job.
• Performs essential functions of Guest Services Agent or other department Team Members during peak times
• Improves job knowledge by attending training sessions or any required meetings as instructed.
• Responds to emergency calls and ensure operational support areas are covered to provide excellent customer service.
• Runs and analyzes various reports to monitor customer satisfaction, occupancy, revenue, competitive situations, etc.
• Notifies management of unsafe conditions, needed maintenance of any equipment,t and any accidents.

Skills on Resume: 

• Problem Reporting (Soft Skills)
• Cross-Department Communication (Soft Skills)
• Guest Complaint Management (Soft Skills)
• Safety Compliance (Hard Skills)
• Emergency Response (Hard Skills)
• HAZMAT Program Knowledge (Hard Skills)
• Attendance (Soft Skills)
• Operational Support (Soft Skills)

Job Summary: 

• Assists the Practice Manager by supervising and coordinating the front office functions of the clinic. 
• Effectively leads and develops a team of employees including training, development, and employee counseling.
• Manages and or participates in front-office operations
• Maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments, and customer service efforts.
• Assists Practice Manager by ensuring front office staff are current in competencies, assessments, licensure, certifications, and other annual training.
• Monitors staff’s time and attendance consistent with THR policies.
• Assists the Practice Manager in implementing and managing performance goals and objectives as well as long-term planning.
• Coordinates scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls.
• Ensures the work environment complies with regulatory, licensure, compliance, and accreditation requirements
• Monitoring the work setting on an ongoing basis to identify deficiencies, risks, and opportunities for improvement.

Skills on Resume: 

• Office Supervision (Soft Skills)
• Team Leadership (Soft Skills)
• Patient Care (Soft Skills)
• Records Management (Hard Skills)
• Staff Training (Soft Skills)
• Attendance Management (Hard Skills)
• Goal Management (Soft Skills)
• Compliance Monitoring (Hard Skills)

Job Summary: 

• Serves as the first point of contact for patient and external customer complaints for front office operational concerns and feedback. 
• Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or Compliance complaints/issues. 
• Escalates reoccurring problems
• Acts as a liaison between the practice and the Central Billing Office.
• Serves as a Medical Records Custodian. 
• Reviews authorizations and 3rd party chart review requests for validity. 
• Ensures required Protected Health Information disclosures are tracked.
• Reports all confirmed or suspected privacy breaches, and patient complaints regarding privacy to the Entity Safety Officer or Compliance on time. 
• Enforces and monitors corrective action plans.

Skills on Resume: 

• Complaint Resolution (Soft Skills)
• Investigation (Hard Skills)
• Escalation Management (Soft Skills)
• Liaison Role (Soft Skills)
• Medical Records Management (Hard Skills)
• Authorization Review (Hard Skills)
• Privacy Compliance (Hard Skills)
• Corrective Action Monitoring (Hard Skills)

Job Summary: 

• Supervise the entire scheduled shift, activities, and the team at Reception.
• Assign and delegate daily work to the Receptionists.
• Daily submission of the Czech Police Report
• Identify daily up sell opportunities and report to FO Manager/Acting FO Manager.
• Monitor General and VIP Room Allocations.
• Identify potential VIPs, ensure appropriate VIP alerts are sent, and follow up on allocated amenities and potential upgrades (with HM/GM consent)
• Ensure all Group Resumes are understood and followed up on by Receptionists.
• Training of Receptionists/monitoring the performance of Receptionists.
• Ensure that all LQE and Behavioural standards are adhered to by all Reception staff.
• Ensure that all SOPs, BCPs, and MEMOs are up to date and understood by all FOH colleagues.
• Feed back and review of Receptionists’ performance to FO Manager/Acting FO Manager and/or Hotel Manager.
• Conduct role plays with the Receptionist to ensure consistency of the service and provide feedback
• Credit check of in-house guests.
• Alert FO Manager/Acting FO Manager of all credit risk accounts. 
• Assist in follow-up in clearing outstanding risks.
• Assist in minimizing the running total of the Pay Master, to be in front-line control of accounts receivables.
• Monitor the data control, completion, and quality of registration cards

Skills on Resume: 

• Shift Supervision (Soft Skills)
• Task Delegation (Soft Skills)
• Upselling Identification (Soft Skills)
• Room Allocation Management (Hard Skills)
• VIP Management (Soft Skills)
• Receptionist Training (Soft Skills)
• Performance Monitoring (Soft Skills)
• Credit Risk Management (Hard Skills)