Job Summary: 

• Review and provide information about the situation of their orders.
• Deal with EDI/ SAP/ email orders.
• Review and provide logistics inputs or descriptive information about products.
• Review and provide information about the delivery date and/or Return Authorization.
• Inform the customer of the out-of-stock that affects the orders.
• Update the Order Form and inform the customer of revised product codes.
• Review and provide information about invoice data (solve possible invoice issues).
• Review and provide information about the collection and/or liability situation.
• Analyse and share functional KPIs with customers to detect improvement areas.
• Record the most common issues and problems and define value-added optimization and Continuous Improvement to enhance Customer Success.

Skills on Resume: 

• Order Management (Hard Skills)
• EDI/SAP Systems (Hard Skills)
• Logistics Coordination (Hard Skills)
• Customer Communication (Soft Skills)
• Inventory Management (Hard Skills)
• Invoice Discrepancy Resolution (Hard Skills)
• KPI Analysis (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Handing front desk activities
• Welcoming guests/clients and taking care of their stay/food/travel arrangements
• Plan and coordinate the provision of friendly, efficient services to guests
• Handling visitors, organizing meetings and conferences, etc.
• Maintaining check-in and check-out of guests
• Cleanliness, hygiene, maintenance, and upkeep of the entire office
• Responsible for inward/outward couriers and e-mail transactions
• Operating EPBAX, and responsible for handling incoming and outgoing calls
• Managing documents, particularly on Dropbox, etc.
• Handling, ordering, and record keeping of the entire office stationery/pantry
• Assist in general administrative activities
• Provide admin support to top management.

Skills on Resume: 

• Front Desk Management (Hard Skills)
• Guest Services (Soft Skills)
• Meeting Coordination (Soft Skills)
• Check-In/Check-Out (Hard Skills)
• Office Maintenance (Hard Skills)
• Courier & Email Management (Hard Skills)
• EPBAX Operation (Hard Skills)
• Document Management (Hard Skills)

Job Summary: 

• Prepare monthly financial insights and reports
• Run quarterly financial analysis to detect and resolve issues
• Prepare and process invoices
• Take responsibility for monitoring bank transactions.
• Provide high-level customer service
• Handle the flow of customers and follow up with the services rendered
• Inform students about payments, receive fees, and run the daily cash flow
• Review and implement financial policies
• Manage day-to-day calendars in a dynamic, fast-paced environment.
• Coordinate appointments, meetings, receptions, and conference calls.
• Prepare and review materials and correspondence for meetings.

Skills on Resume: 

• Financial Reporting (Hard Skills)
• Financial Analysis (Hard Skills)
• Invoice Processing (Hard Skills)
• Bank Transaction Monitoring (Hard Skills)
• Customer Service (Soft Skills)
• Customer Flow Management (Soft Skills)
• Payment Collection (Hard Skills)
• Financial Policy Implementation (Hard Skills)

Job Summary: 

• Greet and assist all customers with a smile as they enter the premises.
• Check-in customers, and provide customer/pet lists to the doctors.
• Direct customer flows throughout the premises and guides them across the premises in case of any queries.
• Ensure all customer details are valid for bill posting.
• Reconciling and verifying the total amount before billing the customers.
• Ensure customer details and information are accurately updated in the hospital management system.
• Ensure all rules and regulations comply with local state laws and DCC policies in the customer waiting area.
• Calculating total charges for the customers accurately and collecting the fees securely.
• Call-handling, and clear communication with first-time customers or repeat customers.
• Accurate documentation of all cash flow
• Cross-checking medical records
• Responsible for managing and maintaining invoices, vaccination records, and anti-parasitic records.
• Works in coordination with the medical team and the CRM team on a day-to-day basis.
• Make purchase orders and maintain all invoices in a file.

Skills on Resume: 

• Customer Greeting (Soft Skills)
• Check-In (Hard Skills)
• Flow Management (Soft Skills)
• Billing Verification (Hard Skills)
• System Management (Hard Skills)
• Compliance (Hard Skills)
• Cash Documentation (Hard Skills)
• Record Checking (Hard Skills)

Job Summary: 

• Greeting patients in a professional and friendly manner
• Maintaining patient confidentiality at all times
• Liaise with dental-phobic patients well and plan for them accordingly
• First point of contact and efficient message handling
• Tracking patient journey the on SOE system
• Support other team members in diary-keeping
• Administrative support to the OTD team.
• Coordinating and communicating clearly between both the operational team and the clinical team.
• Ordering various administrative stock – maintain stock levels
• Seeking new business development opportunities where relevant/possible
• Ensuring any complaints from patients are passed on to the practice manager or assistant practice manager so that they are dealt with efficiently and quickly.
• Ensuring online inquiries are responded to within 24 hours
• Rescheduling and rebooking patients where necessary
• Ensuring patients are reminded for follow-up appointments in their preferred method of contact and both patient journey and recalls are tracked daily.

Skills on Resume: 

• Patient Greeting (Soft Skills)
• Confidentiality (Hard Skills)
• Handling Dental-Phobic Patients (Soft Skills)
• Message Handling (Soft Skills)
• Patient Tracking (Hard Skills)
• Diary-Keeping Support (Soft Skills)
• Administrative Support (Soft Skills)
• Team Coordination (Soft Skills)

Job Summary: 

• Maintain and clean reception, entertain all internal and external calls with friendly and courteous telephone answering service standards, and all such calls to be answered within 3 rings. 
• Supposed to pass the message of visitors to relevant users promptly.
• Update the Extension and vendor list for the site regularly and at least the first week of every month.
• Greeting and attending to all walk-in visitors, customers, clients, and users with a courteous and inviting attitude and also notify the host of his/her visitor’s arrival. 
• Raising the E-pass request of schedule and Adhoc visitors and getting the visitor slip ready is one of daily activities.
• Booking of Meeting Room, Conference Room, and Training Room as per the requirements.
• Updating calendar of Executive Dining Area booking, board room
• Coordinate with the FM technical team for AV equipment and the Technology team for all VC arrangements during the profile visits. 
• Daily Front Desk - Prepare and share reports with the reporting manager daily. 
• Be the backup for the FE on at site (In case required).

Skills on Resume: 

• Reception Maintenance (Hard Skills)
• Call Handling (Soft Skills)
• Visitor Messaging (Soft Skills)
• Extension & Vendor List Update (Hard Skills)
• Visitor Greeting (Soft Skills)
• Room Booking (Hard Skills)
• AV & VC Coordination (Hard Skills)
• Report Preparation (Hard Skills)