FRONT OFFICE AGENT RESUME EXAMPLE
Published: Mar 21, 2025 – The Front Office Agent ensures compliance with company policies, quality standards, and brand specifications while managing guest check-ins, check-outs, and reservations efficiently. This position provides guests with detailed information about hotel services, room facilities, payment options, and local amenities while addressing inquiries and resolving complaints professionally. The front office agent also collaborates with housekeeping and other departments to maintain cleanliness, manage group reservations, and promote additional hotel services through upselling.
Tips for Front Office Agent Skills and Responsibilities on a Resume
1. Front Office Agent, Ocean Breeze Resort, Myrtle Beach, SC
Job Summary:
- Greeting and welcoming guests and customers to the Hotel and offering them a warm farewell
- Completing registration/check-in/check-out processes
- Assisting guests with all inquiries to ensure their expectations are exceeded and needs anticipated
- Working closely with the Guest Services team to ensure the smooth arrival and departure of guests
- Performing cashier audits and adhering to cash activity agreement
- Providing information to guests regarding Hotel services and local attractions
- Answering phones and directing calls to assist guests, customers, and team members
- Supporting all aspects of the Front Office Operations and Hotel in a team environment
Skills on Resume:
- Guest Relations (Soft Skills)
- Check-in/Check-out Procedures (Hard Skills)
- Customer Service (Soft Skills)
- Cash Handling (Hard Skills)
- Hotel Operations Knowledge (Hard Skills)
- Communication Skills (Soft Skills)
- Problem Solving (Soft Skills)
- Teamwork (Soft Skills)
2. Front Office Agent, Blue Lagoon Hotel, Miami, FL
Job Summary:
- Act as the first point of contact for all customer service requests and respond to customer calls and emails regarding order inquiries.
- Process orders including order entry, expediting orders, changing orders, returns, monitoring order status, and resolving discrepancies
- Proactively manage open order book by supporting end-to-end business processes
- Manage customer consignment stocks and third-party direct deliveries
- Proactively communicating with other departments, supporting the finance team and sales in cash collection and bad debt activities
- Timely recording of customer complaints in SAP
- Take care of welcoming the guests, checking them in and out of their rooms
- Work closely with other departments to solve all kinds of issues, keeping the guests in mind.
- Be the voice of the hotel, answering and transferring calls
- Make sure the hotel is functioning at its best
Skills on Resume:
- Customer Service (Soft Skills)
- Order Management (Hard Skills)
- SAP (Hard Skills)
- Communication Skills (Soft Skills)
- Problem Solving (Soft Skills)
- Cash Collection (Hard Skills)
- Front Desk Operations (Hard Skills)
- Team Collaboration (Soft Skills)
3. Front Office Agent, Sunset Bay Inn, Galveston, TX
Job Summary:
- Comply with company regulations and policies, quality assurance requirements based on standards and SOPs as well as Brand specifications
- Welcome customers upon arrival, deliver keys/cards, and provide details on the use of room facilities
- Manage daily arrivals and departures (customer check-in and check-out)
- Manage telephone and/or electronic reservations
- Provide detailed information to customers regarding payment options, cross-checking of credit card details or other payment methods
- Enter detailed customer data in the guests’ book and/or other electronic and printed media following company policy
- Provide information on the hotel, the additional facilities, the use of the common areas, the available rooms, the prices, and the amenities offered
- Immediately and professionally handling customer complaints (provision of specific proposals and solutions, searching for solutions in cooperation with other departments or colleagues), with kindness and a positive mindset
- Cooperate with Housekeeping to ensure the excellent hygiene and cleanliness of the rooms, as well as the adequacy of equipment
- Flexible management of group reservations, VIP customers, customers participating in professional conferences, Art and Culture events, or other social events in the hotel such as weddings, etc.
- Increase sales of additional hotel services (upselling)
Skills on Resume:
- Compliance (Hard Skills)
- Check-in/Check-out (Hard Skills)
- Reservation Management (Hard Skills)
- Payment Processing (Hard Skills)
- Data Entry (Hard Skills)
- Conflict Resolution (Soft Skills)
- Housekeeping Collaboration (Soft Skills)
- Upselling (Soft Skills)