FRONT DESK AGENT RESUME EXAMPLE

Published: Mar 19, 2025 – The Front Desk Agent handles credit card transactions, reconciles departmental revenue postings, and maintains various computer systems, including HIS, Micros, and Delphi. This position prepares and distributes managerial reports, including the morning Flash Report, and ensures accurate reconciliation of F&B and retail shop revenues. The front desk agent also manages report printing, system backups, and financial data processing to support smooth front desk operations.

Tips for Front Desk Agent Skills and Responsibilities on a Resume

1. Front Desk Agent, Pinewood Resort, Asheville, NC

Job Summary: 

  • Answer inquiries and check in/out guests in a timely and professional manner
  • Establish and maintain professional communications and teamwork with fellow employees
  • Follow hotel policies and safety standards
  • Manage guest room transfers, cancellations, and reservations
  • Know off-hand rates, packages, and promotions
  • Handle money exchanges, balance receipts, and administer safe deposit boxes
  • Generate, print, and distribute daily and weekly reports
  • Complete all items on a shift checklist
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario


Skills on Resume: 

  • Check-In/Out (Hard Skills)
  • Communication (Soft Skills)
  • Policy Knowledge (Hard Skills)
  • Reservation Handling (Hard Skills)
  • Rate Knowledge (Hard Skills)
  • Cash Handling (Hard Skills)
  • Report Generation (Hard Skills)
  • Time Management (Soft Skills)

2. Front Desk Agent, Meadowbrook Inn, Denver, CO

Job Summary: 

  • Answer the main phone line, help with questions or direct calls to the appropriate department
  • Greet Members and guests by name when applicable
  • Maintain the club operations' internal event schedule, working with all club departments
  • Assist with restaurant reservations and club activity sign-ups
  • Assist with other desk-related club activities
  • Maintain and update club information boards daily
  • Develop and maintain social media to promote the club.
  • Assist with updates and general information on the member website
  • Assist with club activities, events, and family programs when requested


Skills on Resume: 

  • Phone Management (Hard Skills)
  • Member Greeting (Soft Skills)
  • Event Scheduling (Hard Skills)
  • Reservation Assistance (Hard Skills)
  • Desk Operations (Hard Skills)
  • Information Board Management (Hard Skills)
  • Social Media Management (Hard Skills)
  • Event and Program Assistance (Soft Skills)

3. Front Desk Agent, Silver Lake Hotel, Baton Rouge, LA

Job Summary: 

  • Preserve the quality of Homeowner and Guest experiences
  • Consistent and accurate communication with the Housekeeping department
  • Pre-arrival and ongoing Guest contact/communication
  • Reporting and following up on all guest issues and maintenance requests
  • Respond to guest and owner inquiries via email and telephone
  • Book Lodging Reservations via telephone and email
  • Maintain audit controls
  • Replenish computer paper supply
  • Assist guest service agents with posting and balancing shift work


Skills on Resume: 

  • Guest Experience (Soft Skills)
  • Housekeeping Communication (Soft Skills)
  • Guest Contact (Soft Skills)
  • Issue Reporting (Hard Skills)
  • Inquiry Response (Soft Skills)
  • Reservation Booking (Hard Skills)
  • Audit Control (Hard Skills)
  • Shift Assistance (Soft Skills)

4. Front Desk Agent, Seaside Suites, Charleston, SC

Job Summary: 

  • Balance and process credit cards
  • Reconcile all departmental revenue postings
  • Maintain HIS computer system
  • Maintain credit card PCs
  • Maintain Micros computer system
  • Back-up Facilities Maxima computer system
  • Print reports and maintain the Cam computer system
  • Clear totals and run reports in the Signature Shop
  • Print and distribute managerial reports
  • Print reports and maintain the Delphi computer system
  • Reconcile F&B outlets and produce F&B variance report
  • Reconcile and allocate retail shop revenues
  • Produce and distribute morning manager Flash Report


Skills on Resume: 

  • Credit Card Processing (Hard Skills)
  • Revenue Reconciliation (Hard Skills)
  • HIS System Maintenance (Hard Skills)
  • Micros System Maintenance (Hard Skills)
  • Facilities Maxima System (Hard Skills)
  • Report Generation (Hard Skills)
  • F&B Reconciliation (Hard Skills)
  • Flash Report Distribution (Hard Skills)
Relevant Information
Front Desk Manager Resume Example
Front Desk Receptionist Resume Example
Front Desk Administrator Resume Example
Front Desk Administrative Assistant Resume Example