Job Summary: 

• Demonstrate warmth and a “customer service” orientation.
• Build and maintain relationships with parents and prospective parents. 
• Manage IT, phones, copiers, and emergency communication systems.
• Update school system database, Big SIS. 
• Manage school email groups to ensure effective communication.
• Update social media sites and create newsletter communications. 
• Tend to the medical well-being of students, including responding to student medical emergencies.
• Manage fire drills and crisis management drills.
• Answer phones, greet visitors, support parents and teachers. 
• Manage student medical needs, and receive students to facilitate discipline or needing a break. 
• Support assemblies, and copies, distribute teacher schedules, and support subs and late-arriving teachers. 
• Administer school email accounts and lists, maintain wireless networks, phone systems, copier/printing machine and work with school database.

Skills on Resume: 

• Customer Service (Soft Skills)
• Relationship Building (Soft Skills)
• IT Management (Hard Skills)
• Database Updating (Hard Skills)
• Communication Management (Hard Skills)
• Social Media Management (Hard Skills)
• Emergency Response (Soft Skills)
• Crisis Management (Hard Skills)

Job Summary: 

• Lead, train, and mentor the Front Office Team
• Manage budgets, wage costs, forecasting, profit, and loss
• Nurture a professional, high-quality service orientated environment
• Anticipate guests' needs and exceed their expectations
• Develop, implement, and monitor service standards
• Build and develop long-lasting internal and external relationships
• Answer calls and discuss problems with potential clients.
• Determine if the company can help (service area, service type, etc)
• Schedule appointments for salespeople/estimators around the Atlanta area (a sense of direction and traffic patterns helps).
• Communicate with customers about scheduling, follow-ups, etc
• Find ways to help the company grow and improve services
• Find ways to make the office more efficient, provide better service to customers

Skills on Resume: 

• Team Leadership (Soft Skills)
• Budget Management (Hard Skills)
• Service Quality (Soft Skills)
• Guest Anticipation (Soft Skills)
• Service Standards (Hard Skills)
• Relationship Building (Soft Skills)
• Client Communication (Soft Skills)
• Scheduling (Hard Skills)

Job Summary: 

• Organize, coordinate, and supervise workload within the Front Office team
• Proactively propose structured improvements to the Global Front Office's manager and implement ways of optimizing processes
• Share best practices with other Front Offices in different locations as a part of continuous improvement value
• Manage relations with the respectable lines of Business
• Ensure compliance of processes within the Purchase-To-Pay (PTP) and Record-To-Report (RTR) areas with Group standards as well as their regular updates
• Support outsourced provider for any issues concerning PTP (transactional activities, payments approval, G/L review, claims to handle) as well as to Travel and Expenses (accounting and payments)
• Formalize the activities required by RTR activities (monthly and yearly accruals) or bank-related activities (bank reconciliations review)
• Review the G/L accounts and perform quality checks as per the Group recommendations, including checks and analyses related to specific types of costs
• Assist lines of business in dealing with the accounting aspects of their own vendor's claims
• Cooperate with the Local Financial Managers in the process of fixed assets accounting
• Prepare year-end closing activities, support internal and external audits

Skills on Resume: 

• Workload Coordination (Soft Skills)
• Process Improvement (Hard Skills)
• Best Practices Sharing (Soft Skills)
• Relationship Management (Soft Skills)
• Process Compliance (Hard Skills)
• Outsourced Provider Support (Soft Skills)
• Accounting Activities (Hard Skills)
• Audit Support (Hard Skills)

Job Summary: 

• Ensure that Legendary Quality Standards are fully implemented, maintained, and exceeded throughout the Front Office to reach guest satisfaction
• Monitor service delivery to meet and exceed guests’ expectations
• Monitor the successful implementation of the Total Training Concept and Legendary Service Training in Front Office, encouraging employee development and promoting a positive working environment
• Encourage efficient and effective communication within the team and with other departments
• Handle the internal system, ensuring correct data inputting and maintenance and control access levels
• Oversee all arrivals, departures, room allocations, and VIP amenities, ensuring accurate information is communicated to the front office team relating to any upcoming special requirements
• Ensure management presence in the lobby to build positive relations with guests by encouraging their feedback and providing effective support to the team
• Ensure guest complaints and comments are handled or monitored until full guest satisfaction is achieved
• Monitor room stock available for sale, maximizing yield whilst monitoring the use of complementary, house-use rooms and rooms not available for sale by liaising with housekeeping and engineering

Skills on Resume: 

• Quality Standards Implementation (Hard Skills)
• Service Delivery Monitoring (Soft Skills)
• Training Implementation (Soft Skills)
• Team Communication (Soft Skills)
• System Management (Hard Skills)
• Guest Relations (Soft Skills)
• Complaint Handling (Soft Skills)
• Room Stock Management (Hard Skills)

Job Summary: 

• Ensure the smooth running of the front desk daily, liaising between the guests and all departments
• Welcome all guests to the hotel in a friendly manner in conjunction with the Standard Operating Procedure
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites, and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued
• Ensure that payment is verified upon check-in and follow the procedure for each different payment type
• Supervise department employees ensuring the correct standards and methods of service are maintained as stated
• Regularly review individual and team performance against objectives and provide feedback through on-the-job training, appraisals, job chats, and team meetings and where necessary take corrective action
• Develop the team skills and knowledge through developing and implementing department training plans to meet the business needs.
• Anticipate and rectify problems to ensure the guest's wellbeing and satisfaction within the hotel
• Manage and motivate a team of direct reports daily
• Deputize in the absence of the General Manager

Skills on Resume: 

• Front Desk Management (Soft Skills)
• Guest Relations (Soft Skills)
• Payment Verification (Hard Skills)
• Employee Supervision (Soft Skills)
• Performance Review (Soft Skills)
• Training Development (Hard Skills)
• Problem Anticipation (Soft Skills)
• Team Motivation (Soft Skills)