• Manage the front desk and coordinate office training events
• Update and manage monthly office training calendar
• Send out office announcements via email and office social media platforms
• Update and upkeep monthly team meeting PowerPoint slides
• Take responsibility for greeting clients/visitors, telephone management, and inventory log for office supplies and ordering
• Receive and distribute incoming faxes and incoming packages/courier documents
• Office, storage room, kitchen, and conference room upkeep
• Assume responsibility for answering emails
• Keep the front desk area organized, clean, and tidy
• Assist agents/guests as best as possible

Skills: Front Desk, Event Coordination, Communication, PowerPoint Maintenance, Client Reception, Phone & Fax Management, Inventory Management, Office Upkeep

• Responsible for the reception and management of the front office of the hotel, familiar with the functions of the front office service facilities, and in good condition.
• Analyze the relevant market plan, formulate the department work plan, and complete the work report.
• Make the rooms reach the highest occupancy rate and get the best room income.
• Supervise the heads of subordinate departments, assign work tasks, clarify job responsibilities, and adjust work deployment at any time.
• Maintain good interpersonal relationships and handle guest complaints independently and effectively.
• Assist the hotel and higher-level leaders in dealing with emergencies.
• Creation of and compliance with annual targets 
• Participation in meetings and discussions
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers

Skills: Front Office Management, Market Analysis, Revenue Optimization, Staff Supervision, Guest Relations, Crisis Management, Target Setting, Performance Monitoring

• Show leadership and interpersonal strengths to maximize the room operations, and ensure an exceptional guest journey.
• Lead a team of Front Office professionals, ensuring guest experience is at the forefront at all times.
• Improve and enhance guest experience throughout their stay in creative and engaging ways.
• Participate in the recruitment of new team members.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for guests
• Maximize room revenue through participating in yield management meetings and implementing supporting agreed-upon Revenue Management strategies and practices
• Greet and assist visitors when they arrive at the office
• Support employees with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings, etc.)
• Assist with shipping, mail delivery, sorting, and storage
• Follow office workflow procedures to ensure maximum efficiency
• Maintain files and records with effective filing systems
• Perform basic bookkeeping activities and update the accounting system

Skills: Leadership, Guest Experience Enhancement, Recruitment, Guest Concern Management, Revenue Optimization, Administrative Support, Office Workflow Management, Bookkeeping

• Lead and manage all aspects of the Front Office operation to ensure exceptional customer service and truly memorable experiences are provided for guests
• Continually strive to improve guest satisfaction and achieve a reputation as a market leader in the industry
• Drive a positive team culture and foster strong interdepartmental relationships
• Lead, develop, and train a team of front-office professionals
• Maximise financial performance through effective cost and wage management to achieve budgets and targets and accurate end-of-month reporting
• Ensure safety, security, and legislative requirements are consistently followed
• Monitor office supplies inventory and place orders
• Assist in vendor relationship management and dealing with customer complaints or issues
• Ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in procedures.
• Responsible for taking care of the guests and providing them with the best hotel amenities and facilities to ensure that they remain content and satisfied.
• Manage and adjust the labor and staff requirements so that all the daily activities are executed appropriately.
• Keep tabs on the availability of the staff members, especially during the peak season, and make subsequent arrangements for hiring the new staff members and training them according to the requirements.
• Oversee and assist the staff members in providing better customer service and resolving customer complaints as well as attend to their special requests.

Skills: Office Management, Guest Satisfaction, Team Leadership, Staff Development, Financial Management, Safety Compliance, Vendor Management, Customer Service

• Delivers the local GBS Finance activities in line with service placement defined by the Group Finance Process Owners (GFPOs). 
• Strives towards a streamlined ABB Finance operation by supporting centralized activities in selected GBS Hub locations.
• Manages relationships with business partners to ensure that services are defined and delivered as agreed. 
• Develops and maintains Service Level Agreements with business partners. 
• Arranges and drives internal customer review meetings (focus on end-to-end processes and presenting key performance indicators from Finance Operations) regularly and track mutually agreed action plans.
• Follow up with internal customers on NPS/PSQI results and provide related feedback.
• Leads and supervises GBS Finance location/cluster office personnel. 
• Ensure (with HR Manager support) that the area of responsibility is organized, staffed, skilled, and directed. 
• Guides, motivates, and develops direct/indirect subordinates within HR policies.
• Develops and implements a strategic plan for GBS Finance and participates in strategic planning as a member of the Finance leadership within GBS. 
• Coordinates preparation and enforces the GBS Finance location/cluster countries budget. 
• Guides, motivates, develops, and sets targets for the GBS Finance office staff and the GBS Finance office as a whole.
• Drive local execution of projects in line with global direction and strategy. 

Skills: Finance Management, Relationship Building, SLA Development, Customer Reviews, Feedback Management, Team Leadership, Strategic Planning, Budgeting

• Proven working experience as a Front Office Manager
• Previous hospitality experience in a Four Diamond quality organization
• Previous experience with Windows, Office, and property management systems
• Supervisory experience in a high-volume setting
• Must be creative and have the ability to lead change
• Enjoys presenting to the senior leadership team
• Self-driven, goal-oriented, and willing to challenge the status quo
• Strong organizational and people management skills
• Excellent communication skills
• Operational working knowledge of Opera
• Be available to work, varied shifts and flexible schedules

Qualifications: BA in Public Relations with 2 years of Experience

• Proven work experience as a Front Desk Manager, Office Manager or Reception Manager
• Hands-on experience with office machines (e.g. coffee machines and printers)
• Experience in coordinating events or meetings for guests, including managing logistics and ensuring guest satisfaction.
• Ability to quickly assess situations and make informed decisions to ensure smooth hotel operations.
• Knowledge of health and safety regulations and maintaining compliance in front office operations.
• Proficiency in managing room inventory, handling overbookings, and ensuring optimal occupancy rates.
• Solid knowledge of MS Office
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Must have solid problem-solving skills
• Ability to address and resolve negative guest feedback quickly and effectively, turning issues into positive experiences.

Qualifications: BA in Business Administration with 3 years of Experience

• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Previous experience in front office and coordinating a team
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience working with IT systems on various platforms
• Strong communication skills with a high work ethic, self-initiative, and independent judgment
• Willing to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Enjoys working as and being part of a team that provides great experiences for Guests

Qualifications: BA in Communications with 4 years of Experience

• Prior departmental management experience in front office or related disciplines
• Prior cash handling experience
• Advanced knowledge of the brand's reward program.
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Ability to communicate effectively with the public and other Team Members
• Able to observe and detect signs of emergencies. 
• Able to remain calm and alert, during emergencies and/or heavy hotel activity, serving as a role model for clerks and other associates.
• Read, write, and speak English fluently
• Computer experience and proficiency in Opera PMS, Micros, and Microsoft Office

Qualifications: BA in Hospitality Management with 2 years of Experience

• Proven work experience as a Front Office Manager
• Understanding all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management Software
• A full understanding of professional business ethics, decorum, and social skills.
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high-performance
• Strong sense of responsibility and a professional presentation
• Have an outgoing personality and a can-do approach to any task
• Reading, writing, and oral proficiency in the English language
• The ability to work flexible hours

Qualifications: BA in Marketing with 3 years of Experience