Job Summary: 

• Oversee all aspects of Bakery FOH operations.
• Work closely with the Pastry Chef, Head Baker, Director of Operations, Business Partner and Owner.
• Drive growth in service and hospitality through building and continually educating and motivating the FOH team.
• Keep the bakery within budget.
• Recognize that the FOH manager is the last line of defense before inferior products have the opportunity to reach consumers.
• Order and maintain stock of retail items.
• Coordinate maintenance contracts, Garbage Removal, Pest Service, Ecolab
• Maintain Customer Service email, update and manage bakery websites through Squarespace.
• Hire and conduct new employee orientations and training employees.
• Ensure proper staffing while avoiding excess labor.
• Discipline staff by conducting write-ups.

Skills on Resume: 

• FOH Management (Hard Skills)
• Staff Training (Soft Skills)
• Budgeting (Hard Skills)
• Customer Service (Soft Skills)
• Inventory Control (Hard Skills)
• Website Management (Soft Skills)
• Recruitment (Soft Skills)
• Staff Discipline (Soft Skills)

Job Summary: 

• Coordinate the full operation of the restaurant during scheduled shifts
• Develop and maintain relationships between parties involved with operations and customers
• Ensure that all employees adhere to the company’s uniform standards
• Lead staff and provide them with feedback on their performance
• Recruit, train, and motivate staff
• Support all areas of the restaurant when circumstances dictate
• Effectively resolve customer concerns, taking immediate steps to resolve guest concerns, including consulting with owners or chefs to take appropriate actions
• Greet customers and organize table reservations and seating charts
• Advise customers on menu and wine choices
• Conduct periodic walk-throughs in the dining room to interact with the guests and enhance their experience
• Attend daily lunch and dinner server meetings and maintain a presence in the restaurant during service hours
• Ensure that the restaurant is always immaculate

Skills on Resume: 

• Restaurant Operations (Hard Skills)
• Relationship Management (Soft Skills)
• Uniform Compliance (Hard Skills)
• Staff Leadership (Soft Skills)
• Recruitment and Training (Soft Skills)
• Customer Concern Resolution (Soft Skills)
• Reservation and Seating Management (Hard Skills)
• Dining Experience Enhancement (Soft Skills)

Job Summary: 

• Ensure excellence in customer service, maintain a high level of morale, and set high standards for how the employees interact with the customers
• Stay up to speed on general restaurant trends, industry changes and ideas
• Manage cash functions, balance cash before and after shifts, and ensure cashiers follow the proper cash handling procedures at the registers
• Manage stock levels, order supplies, and maintain the restaurant’s front stock
• Prepare weekly schedule, obtain approval from Owner that weekly schedule adheres to the budgeted amount of labor hours and dollars
• Manage staff levels according to the volume of business and make adjustments when needed
• Organize and supervise the shifts wait staff, and laundry, check the standard operating procedures and overall cleanliness of the facility
• Audit the time cards daily and make edits from the = point of sale system each week
• Promote Hamptons through off-premise events
• Help in all areas of the restaurant when circumstances dictate
• Ensure housekeeping is maintained with high standards of quality control, hygiene, health and safety

Skills on Resume: 

• Customer Service (Soft Skills)
• Industry Awareness (Hard Skills)
• Cash Management (Hard Skills)
• Inventory Management (Hard Skills)
• Scheduling (Hard Skills)
• Staff Supervision (Soft Skills)
• Operations Oversight (Hard Skills)
• Hygiene Standards (Hard Skills)

Job Summary: 

• Manage a team of front-of-house staff including recruiting, scheduling, training, general supervision, and disciplinary action when needed.
• Develop SOPs, and oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained
• Responsible for daily deposits, and the correct operation of the POS systems
• Balance all daily and nightly cash drawers and POS
• Ordering, inventory, and maintenance of par levels for front-of-house and bar items used within the three venues including alcohol, and related bar goods.
• Providing excellent customer service to guests and excellent leadership to employees
• Enforce and monitor all health, safety, and sanitation standards in their area
• Assist with catering function management
• Handle guest complaints according to the provided guidelines
• Work closely with the Back of House Manager to provide a seamless experience

Skills on Resume: 

• Staff Management (Soft Skills)
• SOP Development (Hard Skills)
• Cash Handling (Hard Skills)
• Inventory Management (Hard Skills)
• Customer Service (Soft Skills)
• Health and Safety Compliance (Hard Skills)
• Catering Management (Hard Skills)
• Complaint Resolution (Soft Skills)

Job Summary: 

• Supervision and mentoring of Front of House Assistant
• Take responsibility for general switchboard duties
• Answering incoming calls and passing them through to the relevant department and person
• Signing visitors, clients, and freelancers in and out and issuing them passes
• Distributing all incoming mail and deliveries, franking all outgoing post using the correct postage
• Take responsibility for booking and tracking couriers, ordering and monitoring stationary as well as arranging meetings
• Booking and preparing meeting rooms, providing/arranging hospitality and refreshments on request
• Booking taxis for clients and staff when requested
• Ensure the front-of-house team is pro-actively checking that printers on each floor are working, and that paper and toner are constantly replenished
• Maintaining internal phone lists, car registration lists, and spaces available for visitors
• Booking parking spaces for visitors and clients and logging arrival times and registration numbers
• Oversight and management of a variety of daily administrative requirements for various departments
• Take responsibility for generating purchase orders

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Switchboard Operation (Hard Skills)
• Mail Management (Hard Skills)
• Courier Management (Hard Skills)
• Meeting Coordination (Hard Skills)
• Taxi and Parking (Hard Skills)
• Admin Support (Soft Skills)
• Purchase Orders (Hard Skills)

Job Summary: 

• Hire, schedule, and train all FOH employees while maintaining a positive environment with the support of other operational management.
• Work in tandem with the Bar Manager and Director of Operations to provide a seamless experience for not only the guests but for FOH, BOH, and other operational staff
• Create and enforce standards of service and guest experience for all FOH staff members and conduct daily pre-shift meetings
• Order and maintain all necessary supplies for service and conduct monthly inventory
• Check out FOH employees and close down the building for maximum efficiency and cleanliness
• Balance cash drawers after every shift
• Enforce and maintain all standards and procedures as issued by the Director of Food and Beverage concerning all operational activity
• Maintain ServSafe and RAMPS certification and enforce and maintain all Office of Food Protection Health and Safety and PLCB standards
• Perform all duties of an operational shift manager with the support of other leadership to ensure positive, successful, and safe event execution
• Prepare FOH and support BOH for any/all a la carte or event services
• Monitor the FOH team’s performance, promoting achievements and identifying weaker areas for improvement
• Attend weekly operational meetings and any other required meetings
• Assist leadership in maintaining relevant budgetary and mission goals

Skills on Resume: 

• Staff Training (Soft Skills)
• Management Collaboration (Soft Skills)
• Service Standards (Hard Skills)
• Inventory Control (Hard Skills)
• Cash Handling (Hard Skills)
• Safety Compliance (Hard Skills)
• Event Management (Soft Skills)
• Performance Monitoring (Soft Skills)

Job Summary: 

• Carrying out regular checks, ensuring good housekeeping and removal of hazards in guest spaces including hearing/meeting rooms and receptions, and clear of any hazards always.
• Front of House events management including support and organisation of events and liaison with internal stakeholders.
• Act as a liaison between guest/client stakeholders and facilities management colleagues
• Maintain reception inventory of supplies and assist facilities management colleagues in ordering new stock
• Maintain the print areas by ensuring all machines are adequately stocked with paper and toner accessories.
• Cover other duties such as reception break relief and supporting the facilities team.
• Report any building defects or faults to the Customer Service Manager or the General Manager.
• Management of access control pass production/monitoring and reporting.
• Report all incidents and unusual events and efficiently respond to alarms as instructed by Lead officers and Duty controller.
• Play an integral role in any emergency including evacuation, dealing with unsocial behaviour, first aid incidents

Skills on Resume: 

• Housekeeping and Hazard Management (Hard Skills)
• Event Coordination (Soft Skills)
• Stakeholder Liaison (Soft Skills)
• Inventory Management (Hard Skills)
• Printer Maintenance (Hard Skills)
• Facilities Support (Soft Skills)
• Incident Reporting (Hard Skills)
• Emergency Response (Soft Skills)

Job Summary: 

• Answer phone and email inquiries from client internal and external stakeholders in a timely and respectful manner.
• Greet guests and visitors warmly, make them feel welcome, and attend and accommodate them where necessary.
• Deal with access requests and issue visitor passes where appropriate.
• Carry out security patrols throughout the site's internal routes
• Check ID passes and issue visitor passes to authorized personnel and ensure security is not breached.
• Do equipment checks when requested
• Participate in a full and detailed Shift handover/briefing
• Contribute towards the maintenance of a clean, welcoming environment for all for example
• Take responsibility for picking up/reporting litter, reporting or dealing with spillages, etc.
• Offer restaurant and activity recommendations and assist guests in arranging transportation.

Skills on Resume: 

• Phone and Email Management (Soft Skills)
• Guest Reception (Soft Skills)
• Access Control (Hard Skills)
• Security Patrols (Hard Skills)
• ID Verification (Hard Skills)
• Equipment Checks (Hard Skills)
• Shift Handover (Soft Skills)
• Environment Maintenance (Soft Skills)

Job Summary: 

• Supervise and coordinate all Front of the House activities - running food, pouring drinks, clearing tables, etc.
• Oversee guest experience and resolve any issues
• Manage and coordinate Ramp training and compliance
• Train and manage FOH personnel
• Create and adjust staff schedules to meet the pub's needs
• Maintain POS system with current food and beverage offerings
• Adhere to all safety and sanitation regulations
• Ensure good communication between the front office team and all departments
• Communicate, offer, and up-sell services and facilities to guests
• Handle all guests’ inquiries, requests, and complaints in a professional and timely manner
• Ensure that all billing and cash procedures, charges, and floats are maintained and carried out following Company policy
• Correct handling and charging of all daily business accounts.

Skills on Resume: 

• FOH Coordination (Soft Skills)
• Guest Experience Management (Soft Skills)
• Ramp Training (Hard Skills)
• Staff Management (Soft Skills)
• Scheduling (Hard Skills)
• POS System Management (Hard Skills)
• Safety and Sanitation Compliance (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Provide day-to-day direction for assigned staff within F ensures consistent focus on quality, safety, and customer service
• Directs all service staff, bartenders, cashiers, and Waitstaff in resort operations
• Assist staff scheduling to ensure appropriate staffing levels at all times
• Resolve service-related customer issues
• Assist with procurement of food and beverage supplies with assistance from F&B Manager
• Hire/train/mentor staff
• Responsible for scheduling/conducting regular Food and Beverage meetings
• Facilitates the development of team goals, action plans, and timetables
• Creates an environment that encourages team members to communicate their ideas and opinions openly, honestly, and without placing blame
• Participate and Oversee timely inventory counts
• Assist the F&B manager with the group and special events, i.e. Weddings/Banquets, from conception through execution to attract new customers, and deepen existing customer relationships
• Make effective independent decisions regarding day-to-day issues that support the mission and core goals of the company
• Focus on helping assigned staff improve their skills and knowledge through day-to-day coaching, including role modeling appropriate professional behavior and communication skills.

Skills on Resume: 

• Staff Direction (Soft Skills)
• Scheduling (Hard Skills)
• Customer Issue Resolution (Soft Skills)
• Procurement Assistance (Hard Skills)
• Hiring and Training (Soft Skills)
• Meeting Coordination (Hard Skills)
• Team Development (Soft Skills)
• Event Coordination (Hard Skills)

Job Summary: 

• Develop sales and promotions while maintaining a solid knowledge of policies and processes regarding payment and exchanges, and security practices.
• Provide timely performance feedback to assigned staff, including identification and delivery of focused training (both one-on-one and group).
• Anticipate potential problems within the department and communicate with assigned staff to ensure successful service delivery.
• Encourage staff to identify opportunities to improve efficiencies in processes, systems, and customer service delivery.
• Ensure work is performed in an environmentally safe manner, particularly regarding the education of hazardous materials and proper disposal of waste products.
• Maintain proper cash control and register usage, ensure secure closing of F&B locations.
• Review sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost control and program improvement.
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Support and adhere to all company employment policies and procedures.
• Assist in worksite analysis such as identifying unrecognized potential hazards and work-related injuries
• Ensure physical protection through proper use of PPE (personal protective equipment)
• Conduct regular safety training with assistance from the safety coordinator

Skills on Resume: 

• Sales and Promotions (Soft Skills)
• Performance Feedback (Soft Skills)
• Problem Anticipation (Soft Skills)
• Process Improvement (Soft Skills)
• Safety Compliance (Hard Skills)
• Cash Control (Hard Skills)
• Report Analysis (Hard Skills)
• Safety Training (Hard Skills)