• Answer and direct calls from the main switchboard and listen to and deliver answerphone messages
• Meet and greet guests professionally.
• Maintain the condition of the office and arrange for necessary repairs.
• Ownership and management of specific mailboxes and respond to and/or direct emails accordingly.
• Own and manage internal meeting room calendars.
• Processing of purchase orders.
• Efficient responses to employees’ inquiries.
• Maintenance of internal and shared meeting rooms.
• Management and co-ordination of internal logistics for meetings and events, equipment, and refreshments for internal/external meetings.
• Take responsibility for arranging couriers.
• Booking external guests, employee access management, and arranging permits for contractors. 
• Presenting the first impression of the organization to clients and employees and ensuring a pleasant work environment

Skills: Communication, Customer Service, Office Management, Email Management, Calendar Management, Purchase Order Processing, Event Coordination, Logistics Management

• Take accountability for and maintain office overheads including office supplies, energy efficiencies, etc alongside the Office Manager.
• Develop strong internal relationships and work effectively with colleagues.
• Responsible for contributing to and implementing office policies by setting up procedures and standards to guide the operation of the office.
• Independent supervision and handling of projects and tasks.
• Taking a proactive approach to improving processes/suppliers.
• Day-to-day management of Facilities inquiries.
• Responsible for providing orientation and facilities training to new employees.
• Management of the internal Return to Office Process from a Facilities perspective
• Management of the external Risk Assessment Review process
• Implement and enforce health and safety procedures to reduce the risks of workplace hazard
• Monthly maintenance of ISMS Secure Access and mobile phone list

Skills: Office Management, Relationship Building, Policy Development, Project Supervision, Process Improvement, Facilities Management, Training & Orientation, Health & Safety Management

• Assist all guests and Mitie people with any reasonable request.
• Maintain the highest standard of personal hygiene, appearance, and dress at all times.
• Report any faults or health and safety concerns to the relevant department.
• Deliver quality, diversity and a can-do attitude along with great teamwork to deliver overall success
• Ensure a seamless front-of-house service delivery to the Bristol office at all times
• Main contact for any building-related matters for employees and visitors.
• Ensure all building faults are logged with the 24/7 helpdesk and communicated to the employees.
• Book any routine maintenance within the building, keeping check that all work is completed within the legally required timescales.
• Complete building audits managing and inspecting the cleaning standards throughout.
• Assist with external audits, demonstrating with a tour of the building and confirming that all health and safety requirements are met and adhered to. 
• Provide any supporting paperwork needed.
• Comprise and send out site-relevant communication.
• Appoint fire marshals and first aiders for required areas, arrange training courses, and keep them up to date with new regulations

Skills: Customer Service, Hygiene & Appearance, Health & Safety, Teamwork, Front-of-House, Maintenance Coordination, Audit Management, Communication

• Organize planned fire evacuations.
• Liaise with contractors, engineers, and cleaning janitors to make sure they are fully aware of health and safety information.
• Create purchase orders where needed
• Maintain a professional service to all incoming guests and colleagues on site greeting them in a professional, friendly, and courteous manner at all times
• Ensure all stationery and consumable requirements are met throughout the building and re-order via the correct process when required
• Establish and maintain excellent customer relationships with key building contacts assisting with reasonable requests
• Create and implement a suite of Standard Operating Procedures ensuring full adherence to best practice and site procedures at all times
• Oversee day-to-day running of the reception and back office area and assist the team with any daily tasks where needed.
• Admin duties, including authorizing annual leave requests and sick forms.
• Line management of front-of-house team
• Update the Front of House Procedures manual when required, keeping compliant with the ISO2001 certification.
• Carry out any reasonable management requests

Skills: Fire Safety, Contractor Liaison, Purchase Order Management, Customer Service, Inventory Management, Relationship Building, SOP Implementation, Team Management

• Leading and supporting the F&B management in delivering an exceptional guest experience through nurturing and empowering teams to deliver excellent service
• Provide support, feedback, and development for the team to develop their skills to the best they can be
• Direct line responsibility for a team of F&B Unit Managers to ensure all operating procedures are maintained in delivering the corporate strategy
• Manage the F&B divisional budget for all units producing forecasts
• Presenting results to the F&B Line Manager/Senior Village Managers weekly
• Complete a periodic business review with all F&B units to meet Company objectives and targets. 
• Ensure unit sales targets are met through appropriate availability scheduling and marketing focus within agreed brand guidelines
• Collaborate with unit managers to innovate and develop initiatives to drive sales and profit targets within the division
• Work closely with the Executive Chef to support back-of-house operations across the division ensuring divisional objectives across the units are aligned
• Analyze, monitor, and report on guest service satisfaction levels and take the appropriate actions to meet Delivering Excellent Service targets in all units
• Liaise with F&B/Retail senior team and unit Managers regularly 
• Ensure a proactive approach towards training and development, absence management, succession planning, recruitment and retention, employee relations, communication, and engagement of the F&B/Retail division
• Assume ultimate responsibility for the F&B operation within set guidelines
• Support and deliver the village strategic plan in line with company objectives
• Ensure all operations are managed within current regulations relating to health and safety and compliance
• 
  

Skills: Leadership, Team Development, Budget Management, Sales Target Achievement, Collaboration, Guest Satisfaction, Training & Development, Compliance Management

• Experience working in food service management or catering management
• Strong financial acumen to assist with menu costing and purchasing
• Knowledge of health and safety regulations in food service
• Strong organizational skills to manage daily operations smoothly
• Skilled in budgeting and maintaining operational efficiency
• Creative problem solver with a keen attention to detail
• Excellent people management and leadership skills
• Effective communicator with expert client management skills
• Ability to lead, delegate, and a willingness to get your hands dirty
• Must be a master multi-tasker
• Proficiency with POS systems and other restaurant management software

Qualifications: BA in Marketing with 2 years of Experience

• Proven front-of-house experience.
• Management of daily hospitality operations and staff components.
• Strong administrative skills.
• Proficient in managing reservations and event coordination.
• Skilled in handling cash, POS systems, and financial transactions.
• Ability to maintain high standards of cleanliness and safety.
• Excellent communication and interpersonal skills.
• Conflict resolution and de-escalation expertise.
• Ability to manage schedules, shift assignments, and staffing needs.
• Time management skills with attention to detail.
• Knowledge of health and safety regulations in the hospitality industry.

Qualifications: BA in Public Relations with 1 year of Experience

• Experience providing patron services in a theatre company, large venue, cinema, major festival, and/or entertainment environment.
• Knowledge of the Entertainment, Functions, and Convention Industry, from a patron services perspective.
• Familiarity with operational processes as relevant to Ticketing operations.
• Demonstrated ability to make informed decisions and respond quickly and calmly to unexpected occurrences.
• Ability to manage, develop, motivate, and provide positive leadership to a large casual workforce .
• Well-developed verbal communication skills with the ability to liaise successfully with a diverse client and patron base while delivering high-quality customer service.
• Ability to work on an evening and weekend roster
• Working knowledge of WHS and RSA legislation
• Ability to manage and coordinate front-of-house operations during large events and performances, ensuring smooth transitions and optimal patron experiences.
• Experience with controlling costs associated with front-of-house operations, including overseeing budgets for staffing, supplies, and other operational expenses.

Qualifications: BA in Business Administration with 3 years of Experience

• Hold an active ServSafe safe food handler's certificate (renewable every five years)
• Possess an active Server/Seller Certification from the PA-RAMP program renewable every two years
• Front of the House Supervisory experience in one of the following - restaurants, hotels, senior living contract food service, or corporate contract food service.
• Have basic computer skills in Word, Excel, Outlook, Internet Explorer, and Point of Sale Software.
• Must have visual acuity to read production sheets, menus, and recipes.
• Possess maturity and willingness to assume responsibility as well as a cooperative attitude in person-to-person relationships.
• Demonstrate dependability and consistency with all policies and procedures in the Culinary Services department.
• Ability to interact well with residents, visitors, and staff and be able to resolve any customer complaints or re-direct them to the Retail Manager.
• Must possess exceptional customer service skills.
• Ability to communicate and interact with staff from all departments.
• Must practice a clean-as-you-go philosophy, and be able to enforce policy and procedures.
• Must be highly organized.

Qualifications: BA in Tourism Management with 4 years of Experience

• Full-service restaurant management experience
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing guest and personal services, including guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
• Knowledge of economic and accounting principles and practices, banking, and the analysis and reporting of financial data
• Knowledge of laws, legal codes, and government regulations regarding the food service industry
• Excellent oral and written communication skills
• Expert computer skills, ability to compose and create reports, letters, memos, and procedures
• Mature judgment and professionalism in handling all matters
• Knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
• Ability to read and understand information and ideas presented in writing
• Excellent math skills
• Excellent organization and problem-solving skills
• Knowledge of InfoGenesis software

Qualifications: BA in Hospitality Management with 5 years of Experience