• Manage the order-to-delivery cycle for key customers ensuring orders are processed right first time with maximum service and any issues are resolved to ensure customers receive a perfect delivery. 
• Responsibility for any communication to customers during this process and query management post-delivery, root causing to prevent repeat issues.
• Manage the relationship with key internal & external stakeholders to drive best-in-class customer service & collaboration. 
• Utilize key insights and plan for customer inventory items, offer recommendations on forecast adjustments, order optimization and operating efficiencies
• Investigate trends in customer demand patterns and service level fluctuations, apply best practice analysis, strategize and evaluate possible solutions
• Leverage analytics and create meaningful insights in order to drive optimization in the network for effective supply and demand management by having “the right product at the right place at the right time
• Conduct root cause analysis to understand demand variance and collaborate with Sales & Marketing on New and Lost business submission to bridge the inventory gap
• Monitor New and Lost Business Materialization program for internal stakeholders and performance reconciliation
• Lead supply chain calls with key customers and internal stakeholders, incorporate feedback for customer centric process improvement
• Facilitate and lead QBR and KPI meetings with strategic customers
• Develop and maintain strong relationships with key customers, and cross-functional teams to drive improvements and implement solutions
• Work directly with internal stakeholders and key suppliers to mitigate supply constraints
• Conduct ad hoc analysis as requested by the customer and business leaders

Skills: Order Management, Customer Communication, Stakeholder Engagement, Data Analysis, Problem Solving, Supply Chain Optimization, Relationship Management, Inventory Forecasting.

• Help develop a roadmap for Customer Success including goals and actions.
• Discover opportunities to help reach customer success including financial and operational targets by leveraging Appwheel products and solutions.
• Respond timely to customers' questions and requests with strong problem-solving and cross-team collaboration skill sets.
• Understand customers' business needs via data analysis and communication. 
• Collect customer feedback and convert to product iteration suggestions.
• Develop and maintain effective and long term relationships with business partners and key decision-makers.
• Partner to craft strong documentation and key playbooks for tools and workflows leveraged by Customer Success.
• Build compelling and successful case studies with customers.
• Keep watching and collecting industry best practices and share with customers.
• Attend and lead key meetings.
• Run key projects with accounts and wider teams to improve the service we deliver, but also support opportunities to develop relationships with these customers further.
• Reporting and analysis on key KPI metrics and be responsible for data management, analysis & reporting.

Skills: Roadmap Development, Customer Support Strategy, Data Analysis, Relationship Building, Cross-Team Collaboration, Feedback Management, Project Management, KPI Reporting.

• Own a book of business of Wix user or Partner accounts, be a trusted partner and consultant for top sellers/merchants, and help them grow by demonstrating the opportunities available through Wix’s business and advertising solutions
• Constantly strive to expand clients’s product usage through thoughtful onboarding and ongoing training and workshops
• Leverage data to identify gaps that clients may have in running businesses as efficiently as possible on Wix, and act on providing solutions to help them improve
• Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback
• Identify opportunities to improve current processes, tools, reporting, and documentation
• Work closely with sales, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer
• Work effectively in an international fast-paced, dynamic environment.
• Present and do demos to merchants and users about new features and products with collaborating cross-functional teams
• Find business opportunities within the existing customer base
• Create meaningful relationships with customer stakeholders
• Understand the Showell platform by heart and keep up with its evolving features
• Help customers using the platform. 

Skills: Client Relationship Management, Data Analysis, Product Onboarding and Training, Customer Satisfaction and Retention Strategies, Process Improvement and Optimization, Cross-Functional Collaboration, Opportunity Identification, Effective Presentation

• Increasing loyalty and satisfaction with customers, and potential customers by engaging them early and often to make sure needs are met and beyond. 
• Continues development of “client success factors” and identifying relevant metrics to optimize the ideal delivery process and its measurements
• Acting as a “go-to-person” on BoardClic practices, offering as much knowledge to customers to make them excel in usage
• Successfully onboard and delight newly assigned and existing customers
• Develop renewal best practices
• Implement customer communication best practice to drive customer engagement
• Support and work closely with the new business team
• Responsibility for cross selling pipeline generation targets
• Take responsibility for customer success metrics and reporting
• Collaborate closely with Tech Support in order to be efficient
• Master internal processes and systems
• Understand customer business environment and provide solutions within this frame
• Follow-up on renewals and encourage upsell and cross-sell to fulfil the customer’s business goal.
• Play an active role in the Customer Success team to achieve team-related objectives and create a positive and productive environment to feed creativity and happiness.

Skills: Customer Loyalty Strategies, Client Success Metrics, Onboarding Excellence, Renewal Best Practices, Customer Communication, Cross-Selling, Technical Support Collaboration, Understanding Customer Needs

• Manage the nurture workflow to ensure assigned customers are properly engaged within the OpenComp community and product
• Participate in nurture content crafting and presentation
• Deliver quarterly business reviews and insights for and to assigned accounts
• Ensure customer satisfaction as measured by net promoter and customer satisfaction scores, as well as renewals and product upgrades
• Identify the evolving needs and goals of the client and position the product to solve those needs
• Operate with attrition mitigation in mind and with the ultimate goal of maximizing customer renewals
• Turning each conversation into an opportunity to glean information and gain valuable insight 
• Develop and maintain trusting client relationships by adding value with every touch.
• Act as primary contact for all post-sales efforts, focusing on customer success and customer service.
• Build and maintain strong, long-lasting customer relationships and drive high levels of adoption and ongoing satisfaction.
• Track & report on key account metrics, working with the client portfolio to hit agreed targets, add value to businesses, and identify potential expansion opportunities.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors by having an excellent overview of the business, the latest industry trends as well as the competition.
• Work closely with both the VP & Head of Customer Success, and designated channel partner(s) to define strategy and account plan for channel partner(s), in line with business priorities.

Skills: Customer Engagement Management, Nurture Content Development, Business Review Delivery, Customer Satisfaction Measurement, Needs Assessment and Solutions, Relationship Building, Post-Sales Support, Key Account Metrics Tracking

• Forge indispensable trusted advisor relationships with Controlant’s top customers
• Responsible for overall customer satisfaction, success and retention
• Own all post sales activity, including onboarding, training, site launches, and will provide ongoing logistical support and coordination
• Maintain deep understanding of Controlant’s technology and service capabilities
• Constantly assess and communicate how Controlant can be creatively deployed to solve the customer’s business needs
• Coach and train customers on best practices to become increasingly self-sufficient
• Resolve any account issues, leveraging resources from across the company
• Work effectively to drive adoption across large, complex supply chains which may require synchronization across 3rd party distribution centers, producers, freight carriers, etc
• Participate business & progress reviews with customers
• Identify any at-risk and work proactively to eliminate that risk
• Partner with Sales to ensure a smooth transition and anticipate customer needs
• Work with R&D to identify and follow up on any enhancement requests or bugs

Skills: Trusted Advisor Relationships, Customer Satisfaction, Post-Sales Management, Technology Expertise, Solution Assessment, Customer Coaching, Issue Resolution, Adoption in Supply Chains

• Own and achieve/exceed annual sales targets within assigned segments and accounts
• Develop and execute strategic plans to achieve sales targets and expand customer base
• Build and nurture great relationships with key decision-makers of customers as the lead point of contact
• Understanding each customer's strategic goals and tactics to offer recommendations based upon the company's products and services
• Play a critical communications role by regularly interacting with customers to clearly communicate insights
• Work closely with internal teams to make sure customer's expectations and requests are fully met and exceeded
• Function as the voice of the customer and provide internal feedback on how a company can better serve customers
• Retain revenues of existing clients
• Take action to mitigate cancellations and identify business opportunities
• Build relationships and communities with clients by understanding and fulfilling business needs (from CEO level to end users and IT teams)
• Demonstrate relevant functionalities and content relevant to customers’ workflow resulting in higher customer’s satisfaction
• Act as a voice of the customer, feeding back experiences to internal teams for improvement
• Deliver tailored engagements (e.g. workshops) that help customers to maximize the value derived from Refinitiv solutions post-sale

Skills: Sales Target Achievement, Strategic Planning, Relationship Building, Customer Goal Understanding, Effective Communication, Internal Collaboration, Customer Retention, Tailored Engagement Delivery

• Partner with clients to deliver successful outcomes and experiences
• Delivering and communicating ROI for clients, throughout the customer lifecycle
• Quarterbacking experiences by various cross-functional teams at NCR, on behalf of the customer
• Working directly with customers in the EMEA, APAC and LATAM regions. 
• Provide proactive outreach to customers to ensure success with NCR products and services
• Collaborate with internal teams to ensure customer issues are resolved quickly with a high level of satisfaction and be a resource to assist customers in optimizing business outcomes
• Provide transparency to the customer and act as a ‘quarterback’ to ensure Refinitiv delivers on sales commitments
• Identify and investigate opportunities to raise to the Account Manager for action and share insights to aid the sales process
• Develop and manage relationships by engaging with customers and business partners
• Accelerate customer adoption and customer satisfaction
• Develop and execute against a set of activity and sales goals with a passion to take on challenges
• Provide feedback from benefit buyers and other enterprise customers about customer expectations and product needs

Skills: Client Partnership, ROI Communication, Cross-Functional Collaboration, Regional Customer Engagement, Proactive Customer Outreach, Issue Resolution, Relationship Development, Customer Adoption Acceleration

• Create and run digital marketing campaigns, and ensure that the ads are delivered in high-quality
• Monitor and optimize campaigns, including quality assurance checks
• Assist in solving simple technical inquiries
• Onboarding of new customers including apartment complexes, companies and other larger installations
• Manage the customer accounts (periodic health checks, responding to any alerts/red flags etc.)
• Ensure renewal and that existing customers stay with Circle K beyond the original duration of the contract
• Work closely with Circle K Customer Service and Sales to ensure customers have the best possible experience
• Ensure orders are delivered efficiently via a network of suppliers and internal stakeholders
• Continuous improvement and upsell to meet customers’ needs and expectations over time
• Drive and participate in projects to improve products and overall customer satisfaction
• Work closely with Product Owners to make sure digital and physical products, as well as operations is aligned with customer needs
• Collaborate with leadership to develop and execute strategic plans for assigned geography
• Build long-lasting professional relationships with employee benefit buyers.

Skills: Digital Marketing Management, Campaign Optimization, Technical Support, Customer Onboarding, Account Management, Contract Renewal, Project Improvement, Relationship Building

• Representing the  voice of the customer  and collaborating with various stakeholders, internal and external
• Partnering with the wider Account/Sales Representatives to identify opportunities for expansion across accounts
• Building a strong and long-lasting relationship with customers
• Run proactive activities such as ‘service reviews’, pulling together all the necessary information which will facilitate effective conversations about client's experiences.
• Using a combination of KPI data and feedback from engaging with customers Rrive a customer success strategy based on understanding of the customers needs and the challenges they are facing.
• Work closely to internal Regnology departments acting as client advocate, communicating the issues clients are most concerned about and driving engagement to resolve issues for clients
• Contribute to building the framework for this internal engagement by brining insights/ideas/recommendations back into the customer success team for the CCO to action, what is working, what is not, where can we improve
• Provide ongoing feedback and bring ideas into the Customer Success Team. 
• Contribute to the customer success team’s ongoing improvements within the customer success framework, procedures, tools, and templates to ensure we are tracking the right data and working proactively to improve customer experiences
• Reporting the health of accounts that are responsible for and developing success plans & back to green plans for key accounts.
• Where escalations arise, responsible for facilitating customer engagement, driving outcomes, involving appropriate members of international cross-functional teams
• Actively manage risks & issues, taking appropriate corrective action, and attending key customer meetings where needed.
• Engage internal stakeholders, be an advocate for customers & drive awareness of the customer success strategy.

Skills: Customer Advocacy, Relationship Building, Service Review Facilitation, Customer Success Strategy Development, Internal Collaboration, Insight Contribution, Account Health Reporting, Risk Management

• Experience working in a multi-national, matrixed organization
• Experience in a customer-facing role
• Business fluent in spoken and written English, additional languages an advantage
• Strong PowerPoint and Excel Skills
• Experience with thorough knowledge of Service type of business and or customer success processes
• Experience with SFDC and Experience with SAP
• Ability to assist in the design and development of documentation for exceptional onboarding, training, & adoption along with Best Practice Sharing amongst the CSM Teams
• Strong understanding of service business financials
• Strong understanding of digital service operations and cybersecurity threats and solutions.
• Strong understanding of service operations and its metrics, besides good knowledge on service processes, systems and tools.
• Enthusiastic about change and change management. 
• Able to effect change and drive results through leadership, collaboration and influence
• Ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking

Qualifications: BA in Business Administration with 4 years of Experience

• Excellent customer interaction / customer service skills.
• Strong analytical skills, in particular working with large data sets and BI tools
• Strong communication skills and ability to work with external clients and internal stakeholders at multiple organizational levels.
• Extremely strong organizational and planning skills
• Ability to work in a fast-paced and changing business development environment
• Ability to prioritize, multi-task and work under tight deadlines
• Effective written communication skills
• Proven customer interaction and problem-solving skills
• Experience in Customer Success Management or in Internal Comms
• Analytical confidence in reviewing data-sets, graphs, and charts to make practical recommendations
• Critical thinking takes things into own hands and have the ability to guide customers toward success
• Strong Communicator have outstanding communication skills (including the ability to chair meetings or host webinars) including significant writing and grammatical proficiency.

Qualifications: BS in Marketing with 5 years of Experience

• Experience in Identifying and addressing customer business needs and issues in the technology space desired.
• Experience in Proactive Account Management and service delivery
• Experience in Account Management using Consultative selling or issue resolution skills
• Experience in Strategic and long-term account planning skills
• At least 1 Certification in IT environment management (ITIL, COBIT, TOGAF, Lean IT, or similar industry stand certification).
• Experience in both content and application of typical technology services portfolios to address customer needs desired.
• Experience in identifying and effectively addressing customer business needs beyond the scope of specific roles.
• Knowledge of MS Dynamics systems, tools and processes
• Experience in a client-facing role utilizing analytics and data to provide valuable insights.
• Growth mindset, ability to work in an unstructured scale-up environment and strong willingness to bring new initiatives and creative ways of thinking
• Experience working with presenting to senior and stakeholders

Qualifications: BA in Communications with 5 years of Experience

• Experience working with life-sciences companies in Regulatory with a demonstrated understanding of drug development processes and technologies
• Knowledge of 21 CFR Part 11 and/or GxP domain
• Proven ability to translate between IT and Business stakeholders to ensure business goals are achieved
• Track record of leading life-sciences software implementation projects as a consultant, business analyst, IT lead, and/or business sponsor
• Able to take complex business and software concepts and articulate them to an audience of varying perception levels
• Ability to balance day-to-day project execution and long-term Customer Success within a fast-paced, collaborative team environment
• Strongwritten and verbalcommunicationand presentationskills
• Track record of driving customer success (e.g., client satisfaction, renewals) within complex environments including working across various role levels and industries.
• Experience or exposure to strategic human capital management initiatives
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint), CRM (preferably Salesforce), Gainsight, and online meeting software
• Able to handle multiple initiatives within Moody’s KYC, be very organized, and have an unbelievable attention to detail

Qualifications: BS in Psychology with 6 years of Experience

• Experience in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication skills, the ability to communicate technical information to both technical and non-technical audience
• Analytical and process-oriented mindset
• Experience in SAP S/4HANA and knowledge of SalesForce
• Ability to manage multiple tasks/ accounts in a fast-paced environment
• Passion for creating a strong customer satisfaction
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Fluency in English, preferable German
• Knowledge or experience in Neptune software applications
• Ability to communicate easily with senior executives and C-level decision makers
• Experience assisting with software product demonstrations and sales presentations
• Experience managing cross-team projects with the ability to prioritize workloads
• Focused self-starter, adaptable, detail-oriented, and able to work efficiently under pressure with decisiveness and confidence
• A fast learner with the willingness and ability to develop new disciplines and learn new technologies/skills quickly

Qualifications: BA in Management with 7 years of Experience

• Experience in customer success management and technical discipline.
• Strong interpersonal skills that establish Trusted Advisor relationships with clients and business decision-makers.
• Proven ability to map the customer’s business process to product capability and solution areas.
• A good understanding of Power Platform architecture and experience in integration design to Common Data Service (CDS), available connectors for PowerApps, and PowerApps Canvas apps or Model-Driven apps would be beneficial but not essential.
• Ability to work in an incubation style set-up, contribute to the overall strategy and work independently.
• Understand capabilities of, strategically be able to work with, influence cohesively, build and grow, Microsoft customers, members of the Microsoft sales, services, and marketing organizations, internal and external communities, and Microsoft partners.
• Passion for delivering customer delight with the demonstrated ability to drive execution
• Experience leading client relationships and building relationships in software as a service, mobile or marketing environments
• Cross-functional experience working across teams like sales, product, business development and marketing
• Experience with consulting, training and leading new initiatives in a corporate environment, demonstrated experience building programs, processes, and tools
• Experience in project or product management
• Project Management experience with technical teams on large-scale and fast-paced projects
• Strong verbal and written diplomacy, facilitation, and communication skills with the ability to effectively communicate vertically and horizontally based on audience
• Experience in providing leadership to multi-functional, geographically disparate teams with diverse professionals in a fast-paced technical product environment

Qualifications: BS in Computer Science with 8 years of Experience

• Experience in customer success management and technical discipline
• Ability to possess certification in domain-specific technologies preferred such as Telecommunications or Networking Industry Certification (ie CTNP, CVA) or Vendor Certification (ie CCNA, CCNP, CCIE)
• Deep experience with, and ability to explain key benefits, trade-offs, hands-on deployment knowledge and architectures relating to network routing, telecommunication platforms, voice applications & integration and networks
• Technical experience with design, configuration and implementation of infrastructure in Microsoft Teams Meetings, Phone System, Direct Routing, Devices supporting Meeting Rooms Solutions (Microsoft Surface Hub & OEM Devices) and Calling, interoperability with 3rd party Meetings & Phone System solutions and management.
• Knowledge of benefits of Teams vs Zoom, Webex and other competitor products and business offerings
• Knowledge about E5 Security workloads and integration, architecture, and deployment
• Knowledge about AppDev and working with Teams Platform such as Dataverse, Bots, PowerApps integration, PowerBI is desired.
• Strong technical skills including Teams Meetings (tech stack), E5/M365 Security portfolio, Teams Platform.
• Understand the business transformation, and quickly pivot to how Teams can accelerate and enable that transformation
• Proven ability to map the customer’s business process and needs to product capability and solution areas.
• Fluency in English (C1/C2 level)

Qualifications: BA in Economics with 7 years of Experience

• High level of customer awareness
• Able to reflect, analyze, and learn from customer feedback
• Exceptional verbal and written communication skills
• Excellent active listening skills and strong interpersonal skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Able to work within, and contribute team’s success
• High level of integrity and work ethic
• Familiarity with the technology industry and current web trends
• Proficient with Microsoft Office Suite
• Ability to Influence client facing key executives and stakeholders within a customer
• Ability to work in an incubation style setup, contribute to the overall strategy and work independently.
• Understand capabilities of, strategically be able to work with, influence cohesively, build and grow, Microsoft (or similar) customers, members of the Microsoft (or similar) sales, services, and marketing organizations, internal and external communities and Microsoft (or similar) partners 
• Market Maker.Strong leadership to influence key technical decision-makers, influencers, industry decision-makers and or boards
• Able to lead, inspire and mentor members of Microsoft (or similar) sales, services, and marketing

Qualifications: BS in Information Technology with 7 years of Experience

• Experience in working with customers in a commercial and/or technical capacity
• Proven written and verbal communication and presentation skills to all levels of the organization up to the Executive level delivering a coherent message about value proposition
• Knowledge of how services are organized and delivered
• Commercial and financial acumen
• Genuine interest in making customers successful Collaborates with others to reach that goal.
• Strives for quality and optimal customer service
• Embracing culture of inclusion/diversity/engagement
• Cultural awareness/sensitivity in dealings across regions/geographies.
• Promoting customer needs as the key driver for business goals and initiatives
• Ability to manage multiple streams of work in parallel to achieve objectives
• Ability to work in complex environments and manage different customer work styles
• Ability to balance customer expectations with profitability requirements
• Works on complex issues where analysis of data requires in-depth evaluation of variable factors

Qualifications: BA in Public Relations with  6 years of Experience

• Ability to develop strong relationships with customers
• Ability to Enhance customer experience and maximize value for customers
• Ability to Evaluate and analyze customer wants/needs
• Ability to Build trust and transparency with customers
• Ability to Liaise with sales, product, and support teams to meet customer needs
• Ability to Ensure smooth onboarding transition for new clients
• Ability to Manage customer retention
• Experience with combination actuarial/investment credentials (e.g., ASA/FSA/CFA)
• Knowledge of Corporate Pension Plans, Taft-Hartley, and Public Pension Plans
• Well-organized and detail-oriented
• Strong written and oral communication skills

Qualifications: BS in Finance with 5 years of Experience