WHAT IS A CUSTOMER SUCCESS MANAGER ?
The Customer Success Manager role is pivotal, focusing on improving client interactions with technology and services. Career development is customized, aligning with individual skills in either Client Account or Marketing Management to foster growth. The approach prioritizes deep client engagement, boosting promotional activities and loyalty programs. The company's expansion ensures ample advancement opportunities for those who demonstrate initiative, creativity, and adaptability in a fast-paced setting.
Need-to-Know Overview of a Customer Success Manager
1. Customer Success Manager Roles and Duties
- Develop and Coordinate the full marketing platform for our customers to deliver a step change in performance through our IP and Technology.
- Produce promotional activity & presentations including marketing schedules and budgets for our customers
- Prepare client training material for new client acquisitions & promotional activity
- Prepare documents for the Sales Team on performance and new products to support wider growth and development
- Provide daily practical support to customers – weekly touch points and travel for bi monthly meetings
- Deliver the tools and understanding to our customers to drive the business forward
- Actively champion the PE Business externally and your customer business internally
- Activity coordination, support and promote One Team culture within SEO through: Leadership Offsites, Workshops, Team Building activities, Milestone celebrations etc.
- Assist with creating and facilitating communications on behalf of the Management team.
- Process Improvement (attend awareness/courses, participate in improvement projects as subject matter experts)
- A positive and proactive attitude towards all tasks required in a fast pace environment
2. Customer Success Manager Requirements and Qualifications
- Excellent written and verbal communication skills
- Highly organised, articulate and reliable with impeccable attention to detail
- Experience analysing data and/or the willingness to learn new programs quickly
- Professional, efficient and punctual
- Ability to work towards deadlines, multi-task and excel under pressure
- An eye for detail/proofing, copyediting, design, and an understanding of branding
- Proven ability to develop new processes and improve existing processes.
- Previous experience within Sales, Customer Relationships and Relationship Management important
- Intermediate to advance use of all Microsoft Office products.
- Excellent administrative and organisational skills.
- Proven ability to plan, coordinate and follow through on projects.