• Input customer orders and send order acknowledgments
• Project coordination of pre-sale and post-sale support cases
• Serve as communication liaison with Operations and Production as a customer advocate
• Customer interactions that exemplify values of Optimism, Quality & Integrity, Openness, Responsibility, Reliability, Identity and Utility
• Master of the Netsuite and Zendesk environment
• Responding to customer inquiries via email and telephone, with continuous improvement on response time and service tenets
• Explain the product to customers, and show them how it works
• Walk customers through using the software via screen share
• Answer questions and solve problems
• Input customer interaction data into the CRM system

Skills: Order Management, Project Coordination, Customer Advocacy, Communication Skills, Netsuite Proficiency, Zendesk Expertise, Technical Support, CRM Data Management

• Driving retention and growth among customers by understanding business needs and helping them succeed via subject matter expertise in open source data science, and the ability to advise decision-makers on industry best practices.
• Partnering with the Solutions Engineering team to ensure a successful roll-out of RStudio's professional products
• Maintain a cadence of communicating with customers about adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as RStudio advocates (e.g., testimonials, case studies)
• Marshall resources across the RStudio org to support customers, needs
• Represent the voice of the customer to inform sales process and product roadmap
• Learn about, contribute to, and be a champion of R, open-source data science, RStudio, and community's unique culture.
• Taking calls, answering emails and processing customer orders on a daily basis
• Adhering to a daily schedule that includes Phones, chats, and emails.
• Follow up on orders and all challenges or requests made by customers
• Offer needs-based solutions, not pushy sales.

Skills: Customer Retention Strategies, Solutions Engineering Collaboration, Customer Communication, Customer Advocacy Development, Resource Coordination, Voice of the Customer Representation, Open-Source Data Science Knowledge, Order Processing and Management

• Handle inbound phone calls and assist customers via live support chat
• Listen to customer needs, troubleshoot technical problems and address customer concerns
• Develop relationships with a large portfolio of customers
• Train customers on all product features over the phone, via SMS and online chat
• Effectively multi-task and manage a large volume of calls, emails, and chats
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and complete information to customers by staying informed on the most up-to-date product features
• Manage escalations, provide appropriate solutions within time limits and follow up to ensure resolution
• Keep records of customer interactions, inquiries and concerns via CRM management
• Provide timely feedback to the company regarding service issues, bug issues or customer concerns
• Identify, develop and recognize opportunities to improve processes to efficiently manage workflow

Skills: Customer Support Expertise, Technical Troubleshooting, Relationship Building, Product Training, Multi-tasking Abilities, Needs Assessment, CRM Management, Process Improvement

• Applies company policies and procedures to resolve a variety of issues
• Processes and responds to customer issues, requests, complaints, and other various needs through multiple contact points such as inbound and outbound phone, chat, online requests and email.
• Helps educate customers on product offerings, proprietary investing tools, features and content.
• Ensures customers are using the right products for their needs.
• Provides customers with simple technical assistance with IBD products.
• Makes callbacks to follow up on service and/or support-related issues.
• Collaborates with various departments to research and resolve issues, improve processes and to advance thoughtful ideas.
• Participates in newly-hired employees and recurring training.
• Develops and maintains a knowledge base of the evolving IBD suite of product offerings.
• Grows investing knowledge through the education the company provides.

Skills: Customer Support Expertise, Technical Troubleshooting, Relationship Building, Product Training, Multi-tasking Abilities, Needs Assessment, CRM Management, Process Improvement

• Friendly and calm disposition, ability to diffuse conflict with a positive attitude.
• Represent The Company as a team that can work together to increase customers' profitability by providing the most cost-effective product and services
• Assisting in driving software adoption and customer satisfaction
• Finding new sales opportunities with existing customers
• Communicating new product and company updates to existing clients
• Recording accurate customer data into the CRM system
• Collaborating with teams in different territories and offices
• Initiating and answering inbound and/or outbound sales calls directly from/to existing customers
• Responding to customer questions regarding products and solutions
• Analyze churn and merchant usage data
• Work closely with the Migrations Team to process migration requests from merchants moving from old booking platform to Booksy
• Comfortable with upselling various product features

Skills: Conflict Resolution, Team Collaboration, Software Adoption, Sales Opportunity Identification, Customer Communication, CRM Data Management, Churn Analysis, Upselling Techniques

• Experience in a B2B sales or customer success role.
• Experience working with customers by video and/or telephone.
• Understanding of how CRM systems work
• Impeccable documentation skills
• Excellent communication and problem-solving skills
• Strong analytical, problem-solving and organizational skills
• Highly motivated with the ability to work in a fast-paced environment
• Knowledge of billing and collections procedures
• Accounts Receivable knowledge/experience
• Experience with Microsoft Excel
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Commitment to excellent customer service

Qualifications: BA in Business Administration with 4 years of Experience

• Experience in a customer success or customer service role
• Strong written communication skills (English)
• Strong attention to detail
• Time management and decision-making skills
• Motivated and results-oriented
• Proven record of success in a metrics-oriented environment
• Proven success in providing exceptional customer service
• Experience with Google Suite products
• Experience analyzing data and creating reports for stakeholders
• Experience with Zendesk
• Experience in the print-on-demand space

Qualifications: BS in Marketing with 3 years of Experience

• Technical understanding skills and eagerness to learn new technologies
• Experience with Citrix environment and Azure and CRM
• German or European Passport required or valid Working permission for at least the next 3 years.
• Mastery of written and spoken German and English
• Analytical and process-oriented mindset, along with outstanding communication skills, both verbal and written.
• Positive, empathetic, and professional attitude toward customers.
• Highly organized and self-driven and great attention to detail.
• Experience using R in an academic course, online learning platform, or academic research project.
• I am interested in a non-traditional and deeply technical sales role involving R and RStudio's professional products.
• Highly organized and thrive in a high-volume environment that will naturally have ambiguities and competing priorities.
• Experience in the sales, consulting, or training fields
• Awareness of the latest trends in the broader data science field and experience in other analytic software (such as Python, MATLAB, SAS, or SPSS).

Qualifications: BA in Communication with 4 years of Experience

• Passion for the automotive industry
• Ability to communicate effectively
• Be high-tech savvy with solid computer and fast typing skills
• Experience in sales or customer service role
• Demonstrated skill in sales, account development and customer service
• Knowing how to operate social media pages
• Knowledge of SEO
• Strong phone contact handling and active listening skills
• Able to solve complex issues that are in the best interest of the customer and the company
• Ability to manage stress that is typical in a customer service environment
• Excellent communication and presentation skills
• Proficient Danish and English speaker
• Experience with onboarding or support/success from another SaaS company

Qualifications: BA in Psychology with 3 years of Experience

• Superior communication and presentation skills
• Experience using a CRM such as Salesforce
• Strong desire to help customers achieve goals
• Previous customer service experience
• Problem solver who is comfortable taking the initiative
• Excellent written and verbal communication skills
• Comfortable making decisions
• Comfortable encountering images, text, and reports that could be graphic in nature.
• Post Secondary Education
• Experience with Zendesk, SAP, or Salesforce
• Fluency in French, Spanish, or Portuguese

Qualifications: BS in Information Technology with 2 years of Experience