• Develop and implement Salesforce and Tableau reporting infrastructure to help support the business in driving efficiency and revenue growth
• Monitor dashboards daily and communicate actionable insights to Operations and CS leaders to guide short- and long-term execution of targeted goals
• Conduct routine data governance compliance and exception reporting to current systems and workflows alongside Systems and Operations team members
• Work with cross-functional teams including Success Management, Technical Support, Implementation and Professional Services
• Ensure that all information solicited in the sales funnel meets data governance requirements and conduct routine data governance compliance reports
• Produce KPI reports and dashboard with alerts and triggers that convey the current health of the sales funnel
• Work closely with business partners on Weekly, Monthly, and Quarterly Business Review materials, in a timely manner
• QA data sources to uphold data integrity
• Working in collaboration with the wider Customer Success and Operations teams to solve customer queries.
• Ensuring that systems are kept up to date to ensure an efficient billing cycle and reduction of invoices
• Assisting in the creation of monthly revenue forecasts

Skills: Salesforce Reporting Development, Tableau Dashboard Implementation, Data Governance Compliance, Cross-Functional Collaboration, KPI Reporting and Monitoring, Business Review Material Preparation, Data Integrity Management, Revenue Forecast Assistance

• Produce a timely overview of business performance.
• Act on defined recurring gaps as identified
• Find efficiencies, define processes, and automate
• Build strong collaborative internal relationships with peers and leaders to gain consensus and support throughout the company.
• Ensure Seismic is up to date and relevant for all Hotel and Car Products, be a champion for CRM, provide reporting, and team training and act as a liaison for the development of tool.
• Primary contact billing team queries and assists in the collection of unpaid invoices including all products (THOR/Extranet/Rate Programs, Car), query discrepancies with Account Managers (Enterprise/Regional/Focus)
• Rate Audits - analyze, resolve, and communicate results and recommendations including THOR/Extranet/Rate Programs
• Offer support & training to maintain high-quality content, rates & availability
• Review, challenge, and refine various internal tools and processes, such as CRM, Deal Approval Process
• Manage monthly revenue forecasts & performance across clients
• Share understanding of industry trends and technical developments that impact target markets.

Skills: Business Performance Reporting, Process Improvement and Automation, Cross-Department Collaboration, CRM Management and Training, Billing and Invoice Resolution, Rate Audit and Analysis, Revenue Forecast Management, Industry Trend Analysis

• Work with cross-functional teams to implement CRM solutions to meet the needs of the CS/Sales Team and enterprise.
• Coordinate with Marketing and Product teams on CRM contact information, sales tracking, order processing, contracting and customer support. 
• Resolve customer billing issues with Financial Services.
• Understand of CRM data and other data sources, database systems and applications to extract data, identify improvements/enhancements and develop standard or ad-hoc reports.
• Cultivate strong relationships with all internal customers, including Customer Success, Product, Business Technology, Finance and Marketing teams. 
• Establish and maintain effective cross-functional business partnerships and knowledge across all levels of the department and organization.
• Providing technical support for mobile apps
• Effectively troubleshooting and resolving customer issues in a considerate, accurate, and timely manner
• Composing thoughtful, personalized responses for a variety of customer inquiries
• Educating users of mission and products, and answering customer questions
• Managing round-the-clock customer support channels
• Actively collaborate with the team to discuss and implement improvements for customer support

Skills: CRM Solution Implementation, Cross-Functional Coordination, Billing Issue Resolution, Data Analysis and Reporting, Relationship Building, Technical Support for Mobile Apps, Customer Inquiry Response, 24/7 Customer Support Management

• Create timely, engaging reports and dashboards to present data in a consumable format that empowers the CS leadership with actionable insight
• Work with Gen’s Customer Experience Manager to analyze data and highlight risks and opportunities relating to customer experience
• Work with Gen’s CSMs to drive customer adoption, growth and retention through data analysis and tracking leading customer success indicators
• Create customer health dashboards that provide a holistic view of Gen’s customers
• Measure and track performance against customer success OKRs and key metrics
• Support monthly governance reviews through the provision of financial, commercial and delivery-based data to facilitate action and decision-making
• Use data to find untapped value for customers and recommendations for customer success continuous improvement initiatives
• Supporting lead generation through client service calls to create opportunities or appointments for the Commercial and Customer Success teams.
• Carrying out research on new and existing clients to support potential new business and upsell opportunities
• Providing client insight and data for the Sales and Customer Success teams ahead of client visits

Skills: Data Analysis, Dashboard Creation, Performance Tracking, Risk Assessment, Client Research, Insight Generation, Lead Generation, Strategic Decision Support

• Answering questions and demands about Hotmart tools and products from direct, medium- and high-impact customers
• Collecting suggestions for improvement from direct customers of medium- and high-impact on the business and/or market and propose new features
• Identifying platform problems, as well as other tools and products of the company, and proposing improvements of varying complexities
• Identifying and proposing plans to act on critical points and growth opportunities in the accounts of direct customers of medium- and high-impact on the business and/or market through consultancies about launches and digital marketing strategies
• Enabling and developing the technical knowledge of direct, medium- and large-impact customers, on the platform's tools and functionalities
• Developing support and consultation materials on the platform's functionalities for internal customers and direct customers
• Supporting the testing of new features of tools and processes with customers of medium and large impact for the business
• Analyzing, monitoring and encouraging the use of the platform's tools and new features
• Prepare documentation and participate in Quarterly Business Reviews (QBRs) with Account Managers and Customers for all Group 1-3 accounts
• Monitor adoption of service contracts for Enterprise Asset Management, Periodic Preventive Maintenance, Remote Technical Support, IT & OT Managed Services, and Training / e-Learning

Skills: Customer Consultation, Issue Identification, Feature Proposal, Technical Training, Documentation Preparation, Platform Monitoring, Market Analysis, Strategic Development

• Interest in enterprise software & consulting
• Experience with management consulting, technology, or operations/analytical 
• Strong research and data analysis skills
• Attention to detail and tenacity to finish projects
• Self-starter that can deal with ambiguity & collaborate well with team members
• Strong presentation and communication skills
• Excellent English-language communication both speaking and writing
• Proficiency in data extraction, presentation and analysis 
• Understanding of SaaS technologies and an ability to explain them
• Ability to organize and manage up to 20 concurrent customer projects

Qualifications: BA in Business Administration with 2 years of Experience

• Experience as an analyst, project manager, coordinator, consultant, or other client services role.
• Data and Insights-driven and able to synthesize data and help communicate the “so what” to a customer.
• Strong cross-functional partnership experience.
• Past work experience within a fast-paced environment.
• Experience synthesizing data and insights together for a client presentation.
• Experience working within Excel, PowerBI, and/or Tableau.
• Experience leading/managing a project and associated deliverable work.
• Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources.
• Highly detail-oriented and organized with the ability to effectively prioritize and multi-task.
• Proficiency with MS Office.

Qualifications: BS in Marketing with 3 years of Experience

• Proficiency in Microsoft Office (Excel, PowerPoint)
• Understanding hierarchical relationships and identifying gaps in logic while maintaining attention to detail
• Strong oral and written communication skills
• Strong communication skills and ability to act as a self-starter in engaging across teams and the globe
• Demonstrated project management skills and ability to manage multiple priorities
• Experience with syndicated data sets
• Ability to work across a wide variety of data platforms
• Tech savvy and hungry to improve technical skills
• Ability to identify customer needs and successfully implement solutions fast
• Strong analytical and problem-solving skills

Qualifications: BA in Communications with 4 years of Experience

• Experience with Mobile and programmatic advertising 
• Great communication skills both in writing and in person.
• Strong ownership mentality and a curious approach to problem-solving.
• Excellence in logical thinking, strategic and consultative approach with a focus on building long-term partnerships.
• Team player and the ability to adapt to a fast-growing/changing company.
• A basic understanding of SQL & strong Excel skills
• Proficiency in Chinese / Vietnamese language 
• Proven experience in SAAS client analysis
• Exceptional attention to detail to ensure accuracy and effective execution of all projects and tasks undertaken.

Qualifications: BS in Data Science with 3 years of Experience

• Experience in PR Campaigns or Digital Advertising
• Experience with CRM/Database
• Competent client communicator
• Team-oriented approach
• Excellent oral and written communication skills
• Proficiency in English
• Outstanding verbal and written communication and presentation skills
• Proficiency in Google Suite
• Understanding of how tax refunds work and data analytics tools (e.g., SQL, Tableau, etc.)
• Experience teaching and training online

Qualifications: BA in Psychology with 2 years of Experience