• Deploys equipment like PC’s, Laptops, Tablets, printers, and mobile phones to end users.
• Deploys and creates Desktop Images.
• Maintain and serve as the first point of contact for enterprise customers
• Identification and clarification of customer requirements
• Design and implementation of customer-specific solutions
• Provisioning and integration of platform within customer environments
• Technical enablement and conducting customer training
• Providing technical support for customers in the pre-sales and post-sales phase
• Evaluation of customer feedback to help improve technology and processes
• Identification of upselling opportunities and churn risks

Skills: Equipment Deployment, Desktop Imaging, Customer Support, Requirements Analysis, Solution Design, Technical Training, Technical Support, Feedback Evaluation

• Deploys mobile phones both Android and iPhone.
• Sets up and manages employees in Active Directory.
• Trains New Employees.
• Configures and setups Basics Wireless Networks.
• Supports Applications like Microsoft Office 365, Teams, Dynamics CRM, Dynamics GP, SharePoint, etc.
• Review release and coordinate around deployment/post-release checks.
• Communicates release notes.
• Actively seeks reduction of dependency on manual interventions by ops staff.
• Schedule and run the Disaster Recovery Plan periodically.
• Propose improvements to the software with regard to error handling, deployment issues, etc..

Skills: Mobile Device Deployment, Active Directory Management, Employee Training, Wireless Network Configuration, Application Support, Release Coordination, Communication of Release Notes, Process Improvement

• Provides support to end-users on how to use applications.
• Supports customers when they raise an incident and escalate to L3 when help is needed.
• Reading code (JavaScript) to perform basic investigation and debugging of problems.
• Diagnoses issues and establishes root causes.
• Communicate progress and problems to customers.
• Initiates task force over critical incidents.
• Documents support procedures.
• Deploy, maintain, and document the platform monitoring, including dashboards and alarms.
• Write scripts and programs to gather data for monitoring and analysis of problems.
• Proactively monitor all components.
• Work with OPS Lead and DevOps Engineers to make sure everything is properly monitored and enhance it
• Participates in release cycles for functional  validation on staging/preproduction and production environments.

Skills: End-User Support, Incident Management, Code Reading, Issue Diagnosis, Customer Communication, Task Force Initiation, Support Documentation, Monitoring and Analysis

• Actively manage the growth & retention of a portfolio of assigned customers
• Meet a net retention and sales quota for book of business on a quarterly basis
• Retain client revenue through delivery of key value add activities such as routine analysis, reporting training, data utilization coaching, and resolution of customer escalations
• Leverage data analytics and metrics to assess customer health and engage proactively
• Engage 1:1 with customers during implementation and with targeted customers at critical times in the process to ensure adoption and meet future needs
• Develop account plans to enhance customer satisfaction and mitigate attrition risk
• Own customer relationships, meeting regularly with them during and post implementation
• Take ownership of customer issues, manage a high volume of support tickets, and follow problems through to resolution
• Assist in preparing for Quarterly and Executive Business Reviews for high-touch customers
• Properly document all customer details and interactions in Salesforce

Skills: Customer Portfolio Management, Sales Quota Achievement, Value-Added Services Delivery, Data Analytics Utilization, Customer Engagement, Account Planning, Relationship Management, Issue Resolution Management

• Lead customer’s journey from implementation to post-business as usual
• Help customers plan and define the best ways to utilize cellebrite's solutions and services to match investigation missions
• Lead and execute implementation and onboarding program to ensure operational readiness
• Educating the customers on the flexibility and capabilities of cellebrite's solutions so customers are encouraged to continue using services
• Identify areas for improvement within Cellebrite’s solutions to address gaps in customer workflows.
• Build and maintain a success program including KPIs definitions & measurements, capabilities development, conduct usage and success reviews (internal and with customers management)
• Gain insights from the customer’s unique perspective, augment the customer experience and cultivate customer loyalty.
• Measure customer success throughout the life cycle and communicate the Voice of the Customer to all relevant stakeholders within Cellebrite.
• Ensure a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate levels of customer communications. 
• Work closely with Cellebrite’s sales/account managers to share customer issues, needs, growth opportunities, etc.

Skills: Customer Journey Management, Solution Utilization Planning, Implementation and Onboarding Leadership, Customer Education and Support, Process Improvement Identification, Success Program Development, Customer Insights Analysis, Stakeholder Communication

• Experienced in working at similar SaaS/ technology companies or consultancy businesses specializing in tech/ digital transformations.
• Experienced in articulating the business value of implementing specific products and its functionality.
• Ability to troubleshoot code such as HTML, CSS, JavaScript, JSON
• Ability to understand API documentation and make manual API calls using Postman or similar tools, and manual testing methodology.
• Able to manipulate data and generate performance metrics using SQL queries, Google Analytics, and spreadsheets.
• Experience with Enterprise-class global customers.
• Knowledge of common Customer Experience solutions (including but not limited to Amplitude, Intercom, etc.)
• Experience Customer Support platforms (e.g. Zendesk, Salesforce, ServiceNow
• Ability to understand customer needs.Excellent communication skills both written and verbal.
• Experience building security architecture
• Advanced operating systems logging experience (Windows and Linux)

Qualifications: BS in Computer Science with 3 years of Experience

• Experience as a technical Customer Success or Sales Engineer in a cloud computing environment or similar customer-facing or engineering experience.
• Experience with complex system configuration and understanding of end-to-end custom solutions.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.
• Ability to develop rapport and trust with internal teams to achieve objectives and goals.
• Excellent interpersonal communication, self-learning, analytical, and problem-solving skills, coupled with the ability to work under pressure.
• Ability to navigate a fast-paced environment.
• Ability to support multiple, high-priority customers and projects at once, while meeting all deadlines and objectives.
• Ability to understand complex products and distill the key value props for the product to the partner
• Knowledge of web services, APIs, and related standards.
• Understanding of endpoint detection and response software (e.g. Carbon Black, Cylance, Crowdstrike, OSQuery, and/or Wazuh)
• Proven scripting or development experience (e.g. Powershell, Python, or JavaScript)

Qualifications: BA in Information Technology with 6 years of Experience

• Real passion for digital marketing and client success
• Demonstrated outstanding customer skills from previous employment
• Strong and proven track record of successfully managing client relationships and technical projects
• Excellent work ethic and leadership skills
• Ambitious, team-oriented, very responsible, and focused on exceeding client expectations
• Understanding of enterprise internet business models and online processes, terminology, concepts and strategies
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations
• Self-managed, responsive, and dedicated to client success
• Experience with Cloud environments (AWS, Azure, and/or GCP) and common SaaS applications (e.g. Office 365, Okta, Salesforce, Proofpoint)

Qualifications: BS in Software Engineering with 4 years of Experience

• Ability to collaborate with other software engineering teams
• Able to speak to anyone and troubleshoot/document technical issues
• Experience working for a security/software company
• Proven experience in a security company
• Dealt with large accounts
• Knowledge of Information and Data Security concepts
• Knowledge of Network Architecture concepts
• Hands-on experience with the Microsoft Windows OS
• Excellent communication capabilities
• Excellent interpersonal skills

Qualifications: BA in Business Administration with 2 years of Experience

• Ability to communicate clearly and effectively.
• Able to explain complex functionality that can be simply understood by people of all technical backgrounds
• Experience with vulnerability management, incident detection/SIEM, and/or web application security testing strongly desired
• Basic knowledge of best practices relating to secure network architecture, design and configuration.
• Knowledge of industry regulations and requirements including major compliance regulations
• Strong proficiency and knowledge of networking and routing fundamentals
• In-depth knowledge of Windows and Linux Operating systems
• Demonstrable background in customer-oriented problem solving
• Creative problem solver who thrives in a collaborative environment
• Strong interest in security and networking

Qualifications: BS in Electrical Engineering with 3 years of Experience