FRONT DESK REPRESENTATIVE RESUME EXAMPLE
Published: Mar 21, 2025 – The Front Desk Representative efficiently registers guests, assigns rooms, accommodates special requests, and processes check-outs while adhering to hotel policies and procedures. This position provides exceptional customer service by handling reservations, cancellations, and guest inquiries, ensuring a seamless experience. With a thorough knowledge of hotel services, room details, and emergency protocols, the representative resolves complaints promptly and professionally.
Tips for Front Desk Representative Skills and Responsibilities on a Resume
1. Front Desk Representative, Lakeside Inn, Springfield, IL
Job Summary:
- Provide high-level customer service and hospitality to participants
- Marketing and promotion of the studio in all marketing efforts
- Membership sale quotas and product knowledge for all studio retail operations
- Assist in daily studio tasks and projects
- Work cohesively with instructors and control staff to ensure all classes run smoothly and effectively
- Provide feedback on all class operations
- Update preventative bike maintenance checklist to ensure all equipment is up to date
- Clean floors, stage set up, and equipment removal for proper filming
Skills on Resume:
- Customer Service (Soft Skills)
- Marketing (Hard Skills)
- Sales (Hard Skills)
- Teamwork (Soft Skills)
- Feedback (Soft Skills)
- Maintenance (Hard Skills)
- Setup (Hard Skills)
- Time Management (Soft Skills)
2. Front Desk Representative, Riverbend Hotel, Tacoma, WA
Job Summary:
- Greets, registers, and assigns rooms to guests.
- Issues room key to the guest, exchange guest linen and do laundry.
- Responsible for proper key control and other security measures.
- Answers inquiries about hotel services and registration of guests.
- Keep records of room availability and guests' accounts.
- Makes photocopies if needed.
- Computes bills, collects payments, and makes changes for guests.
- Take responsibility for checking out guests.
- Receives and resolves guest complaints in a manner consistent
Skills on Resume:
- Guest Registration (Hard Skills)
- Key Control (Hard Skills)
- Customer Inquiry (Soft Skills)
- Record Keeping (Hard Skills)
- Billing (Hard Skills)
- Payment Processing (Hard Skills)
- Checkout (Hard Skills)
- Conflict Resolution (Soft Skills)
3. Front Desk Representative, Summit View Resort, Denver, CO
Job Summary:
- Greet and assist visitors to the Center.
- Operate the switchboard, take messages, and transfer calls to the appropriate extension.
- Take responsibility for distributing mail.
- Announce students, families, and visitors to the appropriate person.
- Support clinical team in scheduling, paperwork, and processes that relate to students' campus visits.
- Manage trip form requests.
- Assist with the coordination, editing, distribution, and return from families of the Quarterly reports.
- Monitor the copy machine to make sure that the copier is working
- Monitor the paper supply to ensure there is an adequate supply available.
Skills on Resume:
- Punctuality (Soft Skills)
- Reception (Soft Skills)
- Switchboard Operation (Hard Skills)
- Mail Distribution (Hard Skills)
- Announcing (Soft Skills)
- Scheduling Support (Hard Skills)
- Report Coordination (Hard Skills)
- Equipment Monitoring (Hard Skills)
4. Front Desk Representative, Greenfield Suites, Portland, OR
Job Summary:
- Register guests and assign rooms, accommodate special requests whenever possible, and check guests out efficiently.
- Assist in pre-registration and blocking of reservations when necessary.
- Comply with unit cash handling and credit policies and procedures.
- Complete daily checklist tasks.
- Comply with room selling strategies, cancellation procedures, and walk procedures.
- Know hotel, hotel staff, and hotel services with hours of operation for all departments involved in surrounding areas.
- Have a thorough knowledge of guestrooms including locations, views, amenities, features, types, etc.
- Offer the hotel guests the best possible service through courteous and proper phone answering procedures.
- Handle all emergencies according to established procedures.
- Ensure all customer complaints are recorded and handled appropriately and on time.
- Know hotel rates, discounts, and how to handle each one accordingly.
- Have a working knowledge of reservations and PMS procedures.
- Know cancellation procedures and walk procedures.
Skills on Resume:
- Guest Registration (Hard Skills)
- Cash Handling (Hard Skills)
- Task Completion (Hard Skills)
- Room Knowledge (Hard Skills)
- Phone Etiquette (Soft Skills)
- Emergency Handling (Hard Skills)
- Complaint Resolution (Soft Skills)
- Reservation Management (Hard Skills)