FIXED OPERATIONS MANAGER RESUME EXAMPLE
Published: Apr 11, 2025 – The Fixed Operations Manager oversees all aspects of back-end operations by setting strategic goals, maintaining departmental budgets, and ensuring service quality aligns with core values. This position drives team performance through effective scheduling, staff development, and the implementation of manufacturer targets. The manager also enhances financial outcomes and brand growth by applying new operational strategies and maintaining a safe, efficient work environment.

Tips for Fixed Operations Manager Skills and Responsibilities on a Resume
1. Fixed Operations Manager, Precision Automotive Solutions, Memphis, TN
Job Summary:
- Oversee fixed operations to ensure compliance with quality standards and that business objectives are reached
- Supervise all activities of automotive service technicians to ensure efficient job performance and timely repairs
- Evaluate the performance of automotive service staff to determine shop and people efficiency
- Ensure that automotive service staff comply with environmental laws and regulations
- Oversee the procurement of vehicle parts and various other items required in the auto service department
- Manages and hires Technicians, Service Advisors, and support personnel to achieve maximum CSI and ESI
- Able to reach and exceed predetermined service and sales objectives
- Directly supervise service department personnel and carry out supervisory responsibilities following policies and procedures
- Ensure processes are in place to evaluate staff, technician efficiency, and to communicate clearly with customers
- Create work schedules and maintain proper accounting of Service Technicians and Service Advisors' productivity
- Oversee Employee training and development
Skills on Resume:
- Service Management (Hard Skills)
- Performance Review (Hard Skills)
- Regulation Compliance (Hard Skills)
- Parts Procurement (Hard Skills)
- Team Supervision (Soft Skills)
- Goal Orientation (Soft Skills)
- Staff Scheduling (Hard Skills)
- Staff Training (Soft Skills)
2. Fixed Operations Manager, Greenfield Motors, Denver, CO
Job Summary:
- Seeking to prevent and resolve customer vehicle problems by emphasizing to customers the importance of consistent and regular vehicle maintenance
- Reviewing and revising customer service orders, assisting in diagnosing vehicle problems
- Taking a proactive interest in the development and training of the team
- Monitoring workflow in the Service and Parts department to help minimize disruption
- Reviewing the previous month's sales/profits and making recommendations for improvements
- Marketing the departments to drive profitability
- Creating a harmonious work environment
- Providing hands-on leadership, training, guiding, and mentoring the frontline team.
- Responsible for dealership meeting or key targets, and profitability.
- Ensuring that the company vision and values are reflected in everything done.
Skills on Resume:
- Customer Education (Soft Skills)
- Order Review (Hard Skills)
- Team Development (Soft Skills)
- Workflow Monitoring (Hard Skills)
- Sales Analysis (Hard Skills)
- Department Marketing (Hard Skills)
- Team Leadership (Soft Skills)
- Vision Alignment (Soft Skills)
3. Fixed Operations Manager, Riverbend Auto Group, Charlotte, NC
Job Summary:
- Set a clear vision and goals for the service department in line with the core values to achieve or exceed targeted performance
- Engage and motivate the team to achieve key goals, performance metrics, operating guidelines, processes, policies, and standards
- Develop monthly and annual objectives for the department in collaboration with the General Manager
- Maintain budgeted revenue and expense objectives for the service department
- Provide prompt, dependable, high-quality vehicle service to (internal and external) customers
- Establish departmental work schedule, balancing the workloads of all service personnel and technicians
- Report to the General Manager/Dealer Principal, responsible for driving all aspects of the back-end operations.
- Achieve manufacturer and service targets based on profit, customer satisfaction, and team leadership/development requirements.
- Develop new strategies to support the brand's growth and manage the department's financial performance.
- Ensure a safe working environment with cleanliness and proper maintenance and repair of all dealership equipment.
Skills on Resume:
- Strategic Planning (Hard Skills)
- Team Motivation (Soft Skills)
- Objective Setting (Hard Skills)
- Budget Management (Hard Skills)
- Service Delivery (Hard Skills)
- Workload Balancing (Hard Skills)
- Operational Oversight (Hard Skills)
- Safety Management (Hard Skills)