Job Summary:

• Responsible for day-to-day functional supervision of operational projects, client and market launches, 
• Coordination and operational alignment to System and App updates, review, and quality development of operational support materials.
• Work cross-functionally to maintain website articles, canned email and chat responses, and notification scripting.
• Responsible for managing operational performance weekly, monthly, and quarterly updates.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Ensure optimum productivity and service level goals are always maintained.
• Maintains an excellent working relationship with internal work groups and vendors while continuously striving to improve the level of overall service provided.
• Play a leadership role across hospitality
• Builds fun and high-achieving culture and capability across the management team
• Approach to training and development
• Work collaboratively with hospitality GM to deliver annual goals
• Constructively challenge the status quo and present innovative thinking
• Maintain brand standards and communicating company goals

Skills on Resume: 

• Project Management (Hard Skills)
• Operational Coordination (Hard Skills)
• Content Management (Hard Skills)
• Performance Management (Hard Skills)
• Productivity Planning (Hard Skills)
• Stakeholder Relationship Management (Soft Skills)
• Leadership and Culture Building (Soft Skills)
• Innovation and Strategic Thinking (Soft Skills)

• Responsible for helping the business grow by determining business needs and objectives as related to client and market launches.
• Communicating to all internal workgroups any new requirements, changes, updates, and potential solutions on all support-related information.
• Responsible for strategic planning for operations focused on service delivery, implementation, and solution recommendation.
• Provide objective and specific solutions to an existing client through a thorough understanding of the different processes and requirements of various roles and duties of Operations.
• Coordinate within a multi-site, multi-skill international environment regarding technical/non-technical issues that lead to work stoppages like systems downtime and transport strikes.
• Achieve service level agreements through optimum scheduling and schedule adherence.
• Create a positive team dynamic that adapts to the ever-changing business.
• Establish and drive improvements in routing strategies, analytics, methodologies, and systems that enable business and customer experience strategies while optimizing resource utilization.
• Provide leadership, mentoring, and guidance to the logistics team in the execution of relevant projects.
• Set performance goals and provide ongoing coaching of logistics team members to achieve career objectives.
• Assist in staffing pop-up venue opportunities

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Communication (Soft Skills)
• Problem-Solving (Hard Skills)
• Leadership (Soft Skills)
• Performance Management (Soft Skills)
• Adaptability (Soft Skills)
• Optimization (Hard Skills)
• Event Management (Hard Skills)
• Area Operations Manager

Job Summary:

• Ensure the overall Safety, Quality, and Productivity of hourly associates, including Supervisors and Leads
• Manage multiple priorities against tight deadlines by maneuvering the workforce to meet the workload
• Manage to and improve upon established KPIs to include improved throughput, decreased costs and improved morale for all employees
• Develop and implement safety programs in a warehouse that include meetings, training and record-keeping
• Conduct process improvement, ranging in scale from small to large. 
• Develop new processes using data-based techniques
• Encourage open communication with staff while maintaining a positive, results-oriented work environment in the warehouse
• Lead and manage the day-to-day operations of both clinicians and client service employees
• Develop and implement strategies using business acumen and critical thinking to improve the revenue and profit contribution of the region  
• Led, motivated, and coached the team to foster a high-performance culture maximizing sales and ensuring customer satisfaction
• Ensure operational consistency within the region by following agreed practices and procedures

Skills on Resume: 

• Safety Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Process Improvement (Hard Skills)
• Data Analysis (Hard Skills)
• Leadership and Team Management (Soft Skills)
• Strategic Thinking (Soft Skills)
• Communication Skills (Soft Skills)
• Adaptability and Time Management (Soft Skills)

Job Summary:

• Actively manage health, safety, and licensing compliance
• Drive and support Venue Manager trimester action plans
• Strong business acumen and strategic orientation
• Actively manage the budget of all owned venues
• Seek strategic opportunities that sit outside the 4 walls of venues
• Ensure compliance with the company’s policies and operational guidelines
• Manage group supplier agreements
• Ensure venues are in line with the 4 Pines Hospitality brand book and reflect the expectations set by the national brand
• Maintain an eye on competitor activity for market relevance
• Evolve and build the hospitality proposition to better meet the needs of the market
• Ensure onsite teams are achieving desired KPIs
• Develop and manage key relationships with clients and other stakeholders
• Manage financial performance
• Oversee any new site mobilizations within the area
• Drive iconic consumer experiences, led by customer service that embodies the 4 Pines personality traits and values

Skills on Resume:  

• Health, Safety, and Licensing Compliance Management (Hard Skills)
• Strategic Planning and Execution (Hard Skills)
• Financial Management (Hard Skills)
• Brand Management (Hard Skills)
• Market Analysis and Competitor Monitoring (Hard Skills)
• Team Leadership and Performance Management (Soft Skills)
• Stakeholder Relationship Management (Soft Skills)
• Project Management (Hard Skills)
• Area Operations Manager Duties

Job Summary:

• Analyze the performance of plant assets, the effectiveness of procedures, and the productivity of personnel
• Take action where there are opportunities to improve quality, and efficiency, and reduce cost
• Collaborate with the Maintenance Manager to ensure that effective fleet and maintenance plans are in place and executed at each operation
• Prepare and implement annual operating and capital budgets as well as capital spending requests
• Partner with the local Environmental, Health, and Safety Manager to maintain a safe working environment, 
• Meeting all company standards and external regulations Drive and promote a culture of safety and promote a safe work environment
• Identify and develop talented individuals from all levels of the organization to build the team’s capability and to strengthen the bench strength to fill key roles, both hourly and salaried
• Evaluate the performance of subordinates and provide coaching enabling achievement of full potential.
• Effectively lead the team and supporting functions to accomplish organizational objectives regarding safety, environment, profit, productivity, efficiencies, production costs and quality
• Develop close working relationships with peers (Sales Manager, Quality Control Manager, and Continuous Improvement Manager)
• Drive a culture of continuous improvement within the operations
• Build relationships within the local communities surrounding the operations

Skills on Resume: 

• Performance Analysis (Hard Skills)
• Problem-Solving (Hard Skills)
• Collaboration (Soft Skills)
• Budgeting (Hard Skills)
• Safety Compliance (Hard Skills)
• Leadership (Soft Skills)
• Performance Evaluation and Coaching (Soft Skills)
• Strategic Leadership (Soft Skills)

Job Summary:

• Lead the Healthtouch patient feeding software across multiple hospitals and feed programs (EFY/AYR)
• Roll out the Healthtouch Mobile ordering application
• Lead the Epic EMR transition system-wide
• Manage ongoing Healthtouch support needs
• Be the single point of contact for all Healthy Touch operations
• Create and lead a working group to be a key decision-making team specific to Healthtouch and patient menus
• Work with the unit Culinary Team, System Culinary Director, and Director of Clinical and Community Nutrition to ensure nutritional accuracy
• Work directly with University Hospitals IT and Director of Clinical and Community Nutrition specific to Healthtouch and EMR applications that support Nutrition Services
• Provide leadership, advice and guidance to the sites on achieving and exceeding budgetary targets against the fours business objectives such as The Offer , People, Sales and Profitability, Safe and Legal
• Instil ownership of numbers, efficiency, business planning and the provision of accurate reporting back into the senior leadership team (Operations, Finance and Group Chef)
• Deliver maximum efficiencies whilst protecting the reputation through compliance, operational, policy and legal frameworks

Skills on Resume: 

• Healthtouch Patient Feeding Software Management (Hard Skills)
• Healthtouch Mobile Ordering Application Implementation (Hard Skills)
• Epic EMR Transition Management (Hard Skills)
• Healthtouch Support Management (Hard Skills)
• Decision-Making Leadership (Soft Skills)
• Collaborative Leadership (Soft Skills)
• Nutritional Accuracy Oversight (Hard Skills)
• Budgetary Target Achievement (Hard Skills)

Job Summary:

• Deliver the sustainable sales targets by recruiting and developing great teams and great service across all areas of offer (food, drink, accommodation)
• Provide direction in the delivery of key cost controls, in particular labor and wages, stock management, expenses to budget, and agreed business plans
• Build a customer-focused culture to ensure the consistent delivery of the Provenance Inns promise
• Monitor and manage performance by using systems i.e. the Feed it Back
• Coach and support the General Manager’s to effectively manage controllable expenses and focus on maintaining/ improving profit margins without compromising the customer experience and team engagement
• Analyse performance using key business measures, KPIs, feedback, and insight to develop action plans
• Refine and develop processes and establish the best practices to secure consistent delivery of each part of the operations (Front of House, Kitchen, and Accommodation).
• Regularly visit sites and undertake the customer journey including experiencing lunch and dinner at key trading times
• Talk and listen to the customers and teams to gain more insights
• Demonstrate a clear understanding of the performance of each site, the marketplace, local influencers, competitor activity and the customer base (existing and potential)
• Share this with the senior management team, marketing and other sites to build top-line revenue and support the delivery of the total business plan
• Explore ways in which the sites can work collaboratively and support each other in the delivery of shared common business goals
• Ensure compliance with policy, license, and legislative requirements including the right to work 

Skills on Resume: 

• Leadership and Team Development (Soft Skills)
• Financial Management (Hard Skills)
• Customer Focus (Soft Skills)
• Performance Monitoring and Management (Hard Skills)
• Coaching and Support (Soft Skills)
• Data Analysis and Action Planning (Hard Skills)
• Process Refinement and Best Practices (Hard Skills)
• Market Understanding and Strategic Communication (Soft Skills)

Job Summary:

• Identify individuals to champion activity and share expertise and experiences
• Attract, recruit and develop the best people and teams
• Spend time building, challenging and inspiring a high-caliber talent pipeline which have the capability to deliver current needs, adapt to change but also future growth
• Inspire, empower, manage and coach the direct reports and teams to build a culture of continuous improvement and customer focus
• Encourage teams to self-achieve and proactively support each other
• Create regular two-way communication
• Share information, listen, hear and respond to demonstrate the importance of keeping people informed and get feedback to drive employee engagement
• Recognize and reward effort, performance and achievement
• Lead by example to ensure demonstrating the behavioral values so that such actions and behaviors are experienced by the site teams every day
• Identify and manage poor performance quickly, effectively and to process
• Monitor and enforce the Health and Safety, Food Hygiene/Safety controls, standards and policies
• Compete regular unannounced site checks (Shield Safety Folders Front of House and Kitchen) and report back any non-compliance and actions
• Conduct site maintenance inspection with the Managers and support them in the organization of unforeseen problems, planned maintenance, and future refurbishments

Skills on Resume: 

• Leadership Skills (Soft Skills)
• Talent Management (Hard Skills)
• Communication Skills (Soft Skills)
• Team Building and Support (Soft Skills)
• Leading by Example (Soft Skills)
• Performance Management (Soft Skills)
• Health, Safety, and Compliance (Hard Skills)
• Facilities Management (Hard Skills)

Job Summary:

• Build, manage, and motivate a qualified and engaged operations team
• Provide direction to the operations team in line with Oerlikon Core Values
• Coordinate with the Head of Operations in order to define goals and objectives for the operations team
• Develop and execute metrics to measure and motivate the operations team
• Lead annual budgeting and monthly forecasting process to achieve cost and efficiency targets
• Manage and measure with a clear set of Initiatives and KPIs
• Lead by example, promote team spirit, develop future leaders
• Drive brand standards and brand awareness
• Implement the sales strategies to drive occupancy
• Coordinate with the company operation director on competency development programs and individual employee development plans
• Provide on-the-job training to sustain and develop company operating standards

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Alignment with Core Values (Soft Skills)
• Goal Setting and Coordination (Soft Skills)
• Performance Metrics Development (Hard Skills)
• Financial Management (Hard Skills)
• Initiative Management (Hard Skills)
• Leadership Development (Soft Skills)
• Sales and Brand Management (Hard Skills)

Job Summary:

• Monitor regional performance and asses service center achievement
• Engage fully in the attainment of the fiscal budget and managing all KPI’s
• Communicate directly with service center managers 
• Ensure actions are aligned to corporate policies
• A monthly operational meeting with service center managers and a review of operational actions
• Take ownership directly for and participate in the development 
• Execute the operations strategic planning and operational issues 
• Offer solutions and create problem resolutions.
• Demonstrate good overall operational awareness with an appreciation for commercial awareness
• Strengthen relationships with existing customers and prospect fresh ones
• Compile accurate business reports on a monthly basis for the operations director

Skills on Resume: 

• Monitoring and Evaluation (Hard Skills)
• Budget Management and KPI Tracking (Hard Skills)
• Effective Communication (Soft Skills)
• Adherence to Corporate Policies (Hard Skills)
• Operational Planning and Review (Hard Skills)
• Ownership and Participation in Development (Soft Skills)
• Problem-solving Skills (Soft Skills)
• Operational and Commercial Awareness (Soft Skills)

Job Summary:

• Support Home Managers and the regional team to ensure the highest level of customer service, effective management of staff, and achievement of agreed financial targets.
• Ensure CQC and other regulatory standards and not only met but exceeded
• Implement the values and principles in line with the company's ethos and wider social care practice, so that positive outcomes are achieved for the residents
• Work within agreed budgets by ensuring the effective and commercial management of the homes
• Ensure that full occupancy is maintained and assist with reporting on KPIs to the senior management team
• Supporting corporate marketing activities and recruitment initiatives by promoting the company image in the community, 
• Providing hospitality to relatives and visitors, producing in-house newsletters, magazines, etc. and having a good activities/events program.
• Driving brand standards and brand awareness
• Implementation of sales strategies to drive occupancy
• Ensure excellent customer service standards across all sites
• Promote consistent best practice and oversee HandS compliance

Skills on Resume: 

• Leadership and Management (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Alignment with Company Values (Soft Skills)
• Financial Management (Hard Skills)
• Performance Monitoring and Reporting (Hard Skills)
• Marketing and Community Engagement (Soft Skills)
• Hospitality and Engagement (Soft Skills)
• Brand Management and Sales (Soft Skills)