Job Summary: 

• Lead the front desk and training team through coaching and maintaining a positive team environment
• Professionally present company programs and products to guests and prospects
• Set daily appointments and conduct follow-ups with clients, prospects, and leads
• Maintain high membership and merchandise sales, and convert leads to clients
• Assist in developing and implementing client retention methods
• Monitor inquiries and entries into the company system, such as Mind Body
• Complete administrative work consistently and accurately
• Assist and direct guests and members with high energy and enthusiasm
• Handle member service issues in a polite and timely manner
• Build positive relationships and good rapport with members and staff.
• Maintain professional work-related activity on social media

Skills on Resume: 

• Team Leadership (Soft Skills)
• Product Presentation (Hard Skills)
• Client Follow-up (Soft Skills)
• Sales Conversion (Hard Skills)
• Client Retention (Soft Skills)
• System Monitoring (Hard Skills)
• Admin Accuracy (Hard Skills)
• Member Relations (Soft Skills)

Job Summary: 

• Take responsibility for the facilities operations and maintenance (facility, equipment, obstacles, and more)
• Procure new equipment, manage the build of new equipment, and the repair of existing equipment
• Manage existing team members and hire for open positions
• Manage vendors and employees, including outsourced vendors such as marketing teams, web, and technical teams, cleaning, payroll, and more
• Assure membership levels are at the highest levels
• Budget and manage the overall gym expenses, including payroll, analysis of income and expenses, membership fees, and other costs
• Manage a successful retail area with quality and reliable vendors
• Successfully market the gym to introduce new and existing programs
• Maintain a successful social media presence for the gym
• Create and track newsletters and other gym communications with prospective clients and the community at large

Skills on Resume: 

• Facility Management (Hard Skills)
• Equipment Procurement (Hard Skills)
• Team Management (Soft Skills)
• Vendor Coordination (Hard Skills)
• Membership Growth (Soft Skills)
• Budget Oversight (Hard Skills)
• Retail Operations (Hard Skills)
• Marketing Strategy (Hard Skills)

Job Summary: 

• Manages ongoing training of all staff in content, technique, and the process by which Fitness services are provided.
• Oversees specialty programming development and yearly calendar of events.
• Supervises the leadership team of fitness instructors and fitness attendants
• Recruits, selects, and orients Fitness staff members.
• Assist Sales and Marketing and other departments in identifying appropriate talent for inclusion in Public Relations and other media opportunities.
• Develops policies and procedures related to all Fitness Instructors and Attendants.
• Leads regular staff meetings and has ongoing written and verbal communication with Fitness staff.
• Writes performance reviews for all Fitness Instructors and Fitness Attendants.
• Counsels, coaches, and disciplines the Fitness staff.
• Approves time off requests, vacations, and sick time for the Fitness Department.
• Prepares and submits payroll for the Fitness Department.

Skills on Resume: 

• Staff Training (Hard Skills)
• Program Oversight (Hard Skills)
• Team Supervision (Soft Skills)
• Staff Recruitment (Hard Skills)
• PR Collaboration (Soft Skills)
• Policy Development (Hard Skills)
• Staff Communication (Soft Skills)
• Performance Reviews (Hard Skills)

Job Summary: 

• Responsible for the supervision of all personal trainers
• In charge of hiring personal trainers, new hire training, conducting personal trainer reviews, and feedback sessions
• Monitor all activities of the personal trainers and ensure staff are compliant with the Code of Conduct at all times.
• Handle all member and personal trainer concerns in a polite, calm, consistent, but firm manner.
• Responsible for the scheduling of all personal trainers and clients, including the proper placement of clients with the personal trainer that best meets the client's needs.
• Take responsibility for training various clients.
• Return all members' and staff phone calls and emails within 24 hours.
• Presentation and sales of personal training packages.
• Prospect, acquire, and convert new leads into new personal training clients.
• Retain and/or upgrade existing client training packages and generate referrals.

Skills on Resume: 

• Trainer Supervision (Soft Skills)
• Hiring Management (Hard Skills)
• Conduct Monitoring (Soft Skills)
• Conflict Resolution (Soft Skills)
• Scheduling Coordination (Hard Skills)
• Client Training (Hard Skills)
• Timely Communication (Soft Skills)
• Sales and Prospecting (Hard Skills)

Job Summary: 

• Implements policies and procedures for the Fitness Center, including facility access, emergency action plans, and standard operating procedures
• Ensures all Fitness safety guidelines are followed daily.
• Supervises fitness, group exercise, and special event personnel
• Reviews and evaluates staff performance
• Develops strategies to motivate staff and achieve goals
• Ensures the record of staff certifications is current and complete.
• Creates and implements fitness and wellness programs to enhance member experience.
• Ensures all club social events are popular and well-received by the membership
• Plan a yearly calendar of member events, including family-friendly and adult-only events.
• Responsible for the development, control, and monitoring of the Fitness and Social department budgets, and ensures all budgets meet year-end outcomes, including P&L.

Skills on Resume: 

• Policy Implementation (Hard Skills)
• Safety Compliance (Hard Skills)
• Team Leadership (Soft Skills)
• Staff Evaluation (Hard Skills)
• Staff Motivation (Soft Skills)
• Certification Tracking (Hard Skills)
• Program Development (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Collaborates with the Facilities Team to ensure the cleanliness and tidiness of fitness and event facilities and the maintenance of fitness equipment.
• Ensures that payroll time sheets and personal training records are maintained and submitted on time.
• Take responsibility for compiling program statistics
• Monitors and evaluates the effectiveness of and participation in programs.
• Ensures all training sessions, fitness classes, and social events are billed in MindBody and provides weekly reports to the Controller.
• Assists with Membership inquiries, tours, and new member applications.
• Provides excellent customer service daily
• Engages members daily to foster community.
• Creates and deploys successful discount and enticement programs
• Be a key head of department, which involves duty manager shifts, including some weekend working.

Skills on Resume: 

• Facility Coordination (Hard Skills)
• Payroll Management (Hard Skills)
• Program Reporting (Hard Skills)
• Program Evaluation (Hard Skills)
• Billing Oversight (Hard Skills)
• Member Support (Soft Skills)
• Customer Engagement (Soft Skills)
• Promo Development (Hard Skills)

Job Summary: 

• Provides members with memorable experiences
• Ensures that all areas deliver consistent, high-quality products with high-quality service in every transaction or interaction with members and guests.
• Carries out supervisory responsibilities following the organization's policies and applicable laws.
• Interviews, hires, and trains employees
• Plans, assigns, and directs work, rewards, and coaches employees
• Addresses employee and member complaints and resolves problems.
• Responsible for goal setting, budget attainment, and project achievements
• Take responsibility for the overall team morale for departments under his/her supervision.
• On a bi-weekly basis, clear up client billing issues and collect past due amounts.
• Maintains the daily operations of the training department.

Skills on Resume: 

• Customer Experience (Soft Skills)
• Service Quality (Hard Skills)
• Policy Compliance (Hard Skills)
• Staff Hiring (Hard Skills)
• Team Coaching (Soft Skills)
• Problem Resolution (Soft Skills)
• Goal Management (Hard Skills)
• Billing Oversight (Hard Skills)

Job Summary: 

• Be fully accountable for fitness programming within the club
• Drive, develop, and support a large fitness and wellbeing advisor team to achieve business KPI's.
• Use coaching skills to progress the team to be high-performing professionals.
• Be innovative in the health and wellbeing field by suggesting and implementing new wellbeing products, technology, and services to benefit members.
• Continually improve site standards and team performance.
• Design, promote, and sell specialty training programs.
• Complete all assigned admin work consistently, accurately, and on time
• Coordinate with the marketing and IT team
• Design promotional schemes for the company and get them implemented with the IT team after approval
• Address client queries on call and official WhatsApp number, coordinate with the trainer and client to connect on call

Skills on Resume: 

• Fitness Programming (Hard Skills)
• Team Development (Soft Skills)
• Coaching Skills (Soft Skills)
• Wellbeing Innovation (Hard Skills)
• Performance Improvement (Soft Skills)
• Program Promotion (Hard Skills)
• Admin Accuracy (Hard Skills)
• Client Coordination (Soft Skills)

Job Summary: 

• Assist with establishing program objectives consistent with organizational goals and mission
• Oversee the provision of day-to-day program activities following established standards, policies, and goals
• Ensure that members are encouraged to participate in a variety of programs
• Demonstrate leadership that models appropriate conduct, safety, and inspires the development of members
• Organize and lead both internal and community-based leagues and tournaments
• Collaborate with school officials, community leaders, parents, and members to maintain a variety of programs that meet the needs and interests of all
• Timely and quality communication via email, phone, and text, following the gym's established personal touch
• Be present in the gym by attending classes and programs, and subbing at times
• Lead classes and programs when staffing is not available
• Work with the gym owner, event coordinator, youth program director, coaches, trainers, and vendors.

Skills on Resume: 

• Program Planning (Hard Skills)
• Activity Oversight (Hard Skills)
• Member Engagement (Soft Skills)
• Leadership Modeling (Soft Skills)
• Event Organization (Hard Skills)
• Community Collaboration (Soft Skills)
• Effective Communication (Soft Skills)
• Class Instruction (Hard Skills)

Job Summary: 

• Responsible for designing the budget and ensuring that it is adhered to, to achieve the goals and objectives of the business.
• Responsible for keeping a track record of stocks, maintaining, and overseeing the inventory records.
• Update with the current developments happening in the field, and make sure to adapt and implement these variations to stay ahead in the competition.
• Guide and advise the staff members on how to give their best services to the clients.
• Handle the technical aspects as well as some part of the marketing, and overall management of the health care facility that will eventually lead to increasing the profits of the organization.
• Resolve issues and provide the necessary medical care and first aid procedures whenever there are injuries.
• Prepare weekly and monthly reports that demonstrate the progress of the business to the senior management personnel.
• Establish and develop a collaborative and results-focused Personal Training Team
• Generate leads and continue to maintain the lead funnel, including re-recruiting past members
• Conduct telephone inquiries/follow-up calls/customer care calls, and email

Skills on Resume: 

• Budget Design (Hard Skills)
• Inventory Management (Hard Skills)
• Industry Adaptation (Hard Skills)
• Staff Guidance (Soft Skills)
• Facility Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Reporting (Hard Skills)
• Lead Generation (Hard Skills)