Job Summary: 

• Meet monthly and yearly revenue goals through the development of fitness programming.
• Track individual daily fitness professional goals and complete payroll for the Fitness Team
• Match fitness professionals with a new client
• Support and manage team members, interview, hire, train, and coach all staff to hit monthly and yearly goals.
• Manage member questions, comments, and concerns daily and provide mediation between members/staff, members/members, and staff/staff.
• Work with fitness and housekeeping teams to ensure fitness floor cleanliness
• Manage the member onboarding process of all Fitness personnel
• Assist in creating yearly budgets
• Attend weekly department head meetings, individual meetings, company fitness meetings, and required training
• Complete and follow up on facility work orders
• Conduct quarterly fitness staff meetings

Skills on Resume: 

• Program Development (Hard Skills)
• Team Management (Soft Skills)
• Goal Tracking (Hard Skills)
• Client Matching (Soft Skills)
• Conflict Resolution (Soft Skills)
• Payroll Processing (Hard Skills)
• Facility Coordination (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by the supervisor
• Sell and deliver personal training sessions to clients
• Conduct Group Fitness classes for clients
• Be knowledgeable about all programs and activities offered by Active Wellness
• Promote club services and activities
• Perform routine maintenance of Fitness equipment
• Assist with keeping the club well-stocked and clean
• Attend Active Wellness site meetings and training
• Handle injury and illness, and security incident reporting

Skills on Resume: 

• Emergency Response (Hard Skills)
• Teamwork (Soft Skills)
• Personal Training Delivery (Hard Skills)
• Group Fitness Instruction (Hard Skills)
• Program Knowledge (Hard Skills)
• Service Promotion (Soft Skills)
• Equipment Maintenance (Hard Skills)
• Incident Reporting (Hard Skills)

Job Summary: 

• Maintains floor presence and assumes the duties of the floor attendants while on the floor
• Provides exceptional customer service to members
• Prepare reports regarding member and equipment usage patterns
• Seeks new and exciting opportunities to grow fitness department usage
• Inventories and reviews equipment to be sure that it is in good working order, and the company has what is needed
• Performs fitness evaluations for the membership
• Develop capital and annual operating budgets
• Monitors and reports on classes and programs, and makes recommendations to meet changing needs
• Responsible for correct and accurate billing procedures according to club policies
• Schedules and coordinates all group exercise and fitness attendants, and assures all shifts are covered
• Responds to all Fitness comment cards and seeks constant feedback from the membership

Skills on Resume: 

• Customer Service (Soft Skills)
• Fitness Evaluations (Hard Skills)
• Report Preparation (Hard Skills)
• Budget Development (Hard Skills)
• Program Monitoring (Hard Skills)
• Staff Scheduling (Hard Skills)
• Equipment Inventory Management (Hard Skills)
• Member Feedback Handling (Soft Skills)

Job Summary: 

• Maintain day-to-day operations of the facility, including equipment cleaning and maintenance.
• Perform assessments, determine exercise prescriptions, and design workout programs for a diverse population of adult clients
• Develop training programs, implement them, and adapt them based on the client’s feedback/needs.
• Provide consulting, training, and motivation daily.
• Provide daily communication to leadership staff and coaches.
• Adhere to all company policies, procedures, and business ethics codes.
• Provide appropriate reports regarding payroll and scheduling, and monitor the budget on an ongoing basis
• Take responsibility for handling any complaints
• Ensure rooms are kept immaculate
• Attend and participate in monthly management staff meetings
• Attend Fitness Committee meetings

Skills on Resume: 

• Facility Management (Hard Skills)
• Fitness Programming (Hard Skills)
• Program Delivery (Hard Skills)
• Client Coaching (Soft Skills)
• Team Communication (Soft Skills)
• Policy Adherence (Soft Skills)
• Budget Tracking (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Recruit, hire, train, develop, schedule, and manage a high-performing staff focused on providing exceptional service and working well as a team.
• Develop strategies to provide support and motivation to staff for the achievement of goals and retention.
• Review and evaluate staff performance.
• Develop strategies to motivate staff and achieve goals.
• Provide progressive customer service and sales training to all fitness staff.
• Maintain staff retention through positive reinforcement and support.
• Responsible for safety drills/audits, monthly documented staff meetings/development, and training.
• Ensures staff certification records are current and fulfill all in-service standards.
• Communicate and highly encourage all staff to attend educational fitness workshops offered by the Association.
• Effectively communicate the mission, vision, and values of the Wichita YMCA.
• Ensure all programs comply with YMCA standards and methods of operation.
• Integrate member-service and engagement strategies into all programs to ensure positive member recruitment and retention.

Skills on Resume: 

• Staff Management (Soft Skills)
• Team Motivation (Soft Skills)
• Performance Evaluation (Hard Skills)
• Goal Strategy Development (Hard Skills)
• Sales Training (Hard Skills)
• Staff Retention (Soft Skills)
• Safety Compliance (Hard Skills)
• Member Engagement (Soft Skills)

Job Summary: 

• Responsible for the recruitment, hiring, training, supervision and support, and development of all part-time membership and fitness/wellness/personal training staff
• Supervise Wellness Programs (programming includes Nutrition 101, Weight Management, Healthy Lifestyles Program).
• Responsible for the management and execution of the branch budgets, including Membership, Fitness, Personal Training, and Wellness Departments.
• Responsible for the implementation of the branch engagement plan and providing leadership to the Sales and Service team and Fitness/Wellness team using the Legendary Service and CONNECT appointment as a relationship and strategy cornerstone with members and Team members.
• Consistently monitor, identify, and implement improvements within the service operation.
• Responsible for the development and retention of Corporate Partnerships and agreements.
• Responsible for being the branch point of contact for tour card follow-up, member contacts, dissatisfied members, cancellations, exit interviews, new member tracking, and fitness health consults.
• Lead and manage branch staff members for back office transactions and financial assistance approvals.
• Ensure program growth, retention and member relations through implementation of effective programs and activities in compliance with YMCA operating procedures and policies and collaboration with the Membership Department.
• Lead the Manager on Duty schedule and serve as a Manager on Duty.
• Accountable for Legendary Service Membership Strategy, Tactics, and Retention outcomes
• Support initiatives around the annual community outreach campaign.

Skills on Resume: 

• Staff Leadership (Soft Skills)
• Wellness Program Management (Hard Skills)
• Budget Oversight (Hard Skills)
• Member Engagement Strategy (Soft Skills)
• Service Improvement (Soft Skills)
• Partnership Development (Soft Skills)
• Member Relations (Soft Skills)
• Policy Compliance (Hard Skills)