Job Summary:

• Building, developing and maintaining good customer relationships while maintaining a high level of quality technical service
• Supervising and mentoring the local and remote service teams
• Ensure compliance with TPS safety program and conduct on-site safety audits
• Deliver 30% year-over-year service revenue growth
• Work alongside and help to motivate Field Service Techs to maintain employee engagement
• Assessing, prioritizing and distributing incoming regional service requests in collaboration with the service co-ordinator while maximizing Field Service technician efficiency
• Timely management of the work order process and work order review including ensuring that all warranty items meet warranty timelines
• Work directly with customers on all levels of issues to manage customer expectations and drive issues to resolution by ensuring top customer service, quick response time and maximizing uptime
• Report on the status of customer situations, action plans, and customer-specific deliverables to the Service Director
• Working in fast paced environment with quickly changing conditions
• Assist with the recruitment and onboarding of new field service technicians
• Rotate emergency on-call duty and respond to customer emergencies in a timely manner

Skills on Resume: 

• Customer relationship management (Soft Skills)
• Technical service delivery (Hard Skills)
• Safety audits (Hard Skills)
• Revenue growth (Hard Skills)
• Team mentoring (Soft Skills)
• Service request prioritization (Hard Skills)
• Warranty management (Hard Skills)
• Recruitment (Soft Skills)

Job Summary:

• Responsible for the development, communication, and achievement of annual revenue goals.
• Responsible for the selection, development and evaluation of field service engineering personnel in order to ensure the efficient operation of the department.
• Reviews maintenance contracts to ensure agreements are being met.
• Establishes and maintains optimum level and mix of spare parts inventory.
• Reviews territory activities and makes recommendations for territory realignment and personnel assignment.
• Maintains communication with field service engineers, customers, R&D, and technical specialists in resolving technical problems and/or bringing problems to attention.
• Perform sample testing, record sample test videos, and create reports
• Communicate with suppliers on custom system orders and manage that process
• Use AutoCAD to provide customer drawings or design components
• Identify product needs and sources through current or new suppliers
• Provide sample test results to sales to assist in closing orders
• Make product recommendations and visit Japan to share recommendations

Skills on Resume: 

• Revenue goal management (Hard Skills)
• Personnel evaluation (Soft Skills)
• Contract review (Hard Skills)
• Inventory management (Hard Skills)
• Territory realignment (Hard Skills)
• Problem resolution (Soft Skills)
• AutoCAD design (Hard Skills)
• Supplier communication (Soft Skills)

Job Summary:

• Managing financial performance of the regional office including project cost controls within allocated budgets and efficiency and utilization of field service engineers
• Developing and maintaining a team of skilled FSEs
• Developing and maintaining strong relationships with customers in the region
• Growing sales and service in the region by promoting aftermarket sales and service and maintaining strong partnerships with sales representatives
• Timely approval and processing of customers purchase orders as well as all order documentation
• Managing daily control over FSE’s work schedules, manpower staffing, and managing strict control and adherence to company travel policy
• Managing the regional backlog
• Participating in weekly backlog review meetings
• Managing the order process of warranty claims
• Identifying repetitive problems and solutions to resolve issues
• Accountable for all travel expense reporting for assigned on-site services.

Skills on Resume: 

• Financial management (Hard Skills)
• Team development (Soft Skills)
• Customer relationship management (Soft Skills)
• Sales growth (Hard Skills)
• Order processing (Hard Skills)
• Schedule management (Hard Skills)
• Backlog management (Hard Skills)
• Issue resolution (Soft Skills)

Job Summary:

• Manage and lead a team of customer-minded people focused on providing best-in-class support to the company's customers
• Coach and mentor field service representatives
• Build and maintain customer relationships through technical, educational, and operational support
• Regular reporting on agreed-on metrics to indicate adherence to service levels and the health of the customer base
• Direct maintenance of key clients
• Participation in sales and operational events
• Manage, retain, train and develop the US field service team
• Develop coverage and expansion plans to meet the expanding customer base
• Develop new field service offerings meeting customers evolving requirements
• Review existing service offerings for efficiency and effectiveness
• Develop relationships with customers to ensure a clear line of communication that enables maximum customer satisfaction

Skills on Resume: 

• Team management (Soft Skills)
• Coaching and mentoring (Soft Skills)
• Customer relationship management (Soft Skills)
• Performance reporting (Hard Skills)
• Client maintenance (Soft Skills)
• Team development (Soft Skills)
• Service expansion planning (Hard Skills)
• Service review (Hard Skills)

Job Summary:

• Quality and productivity assessments
• Call and case management oversight
• Complaint oversight of quality issues pertaining to internal service activities
• Reports on performance and areas of improvement
• Implements policy and procedures for all product liability issues.
• Reports on all product liability issues.
• Complaint oversight of quality issues pertaining to field activities
• Represents the company in Field Service and Technical matters.
• Coordinates the activity of other group technical members in appropriate matters.
• Install and maintain high standards of installation and service towards the objective of complete customer satisfaction.
• Ensuring operational readiness for the Field and internal service team in terms of training, knowledge and awareness and recommending improvements where necessary.
• Provide Technical support and assistance to group service and operations departments

Skills on Resume: 

• Quality assessments (Hard Skills)
• Call management oversight (Hard Skills)
• Complaint resolution (Soft Skills)
• Performance reporting (Hard Skills)
• Policy implementation (Hard Skills)
• Technical representation (Soft Skills)
• Training coordination (Soft Skills)
• Technical support (Hard Skills)

Job Summary:

• Act as the bridge in communication and feedback between internal and external service teams sharing areas of improvement with line manager
• Provide coaching and training to customers, end users, and group departments
• Maintaining high levels of customer service.
• Maintain oversight and technical contribution to all high revenue and bespoke installations
• Ensure that Health & Safety is managed, and controlled so that the company and employees are fully up-to-date, trained and compliant with legislation.
• Ensure workshop, tools, equipment and other department assets are controlled and used effectively to complete customer repairs within time expectations.
• Actively manage key customer accounts.
• Operate in partnership with new equipment sales team to identify “up-sell” and “cross-sell” opportunities to maximize revenue and improve overall customer experience.
• Manage day-to-day activities of service & training teams to ensure consistent approach and optimized performance.
• Manage communication channels with internal and external customers
• Proactively manage customer relationships with regular feedback meetings and surveys.
• Proactively manage and assist our distributor relationships with regular feedback meetings and surveys.

Skills on Resume: 

• Communication management (Soft Skills)
• Coaching and training (Soft Skills)
• Customer service maintenance (Soft Skills)
• Health & Safety compliance (Hard Skills)
• Asset management (Hard Skills)
• Account management (Soft Skills)
• Revenue maximization (Hard Skills)
• Team performance optimization (Hard Skills)

Job Summary:

• Maintain customer open relationships to foster collaboration and feedback for maximizing sales and customer satisfaction
• Directly manage a team of field technical specialists to ensure the highest level of support for customers both internal and external
• Capable of continuous improvement of service support and development of customers
• Performance management, continuous evaluation of current team members
• Recruit to upskill team members where new job requisitions occur
• Capable of leading and growing local service/support personnel competencies.
• Possess the ability to be proactive and identify/mitigate problems early
• Work through resolutions with customers and internal teams
• Manage escalation process for critical customer issues
• Work closely with the 2nd level support team to escalate recurring issues for root-cause resolution.
• Adopt and continuously improve support management tools and self-service resources to provide customers with highly effective and responsive support options.
• Ensures that department milestones/goals are met and adhering to approved budgets

Skills on Resume: 

• Customer relationship management (Soft Skills)
• Team management (Soft Skills)
• Service improvement (Hard Skills)
• Performance evaluation (Hard Skills)
• Recruitment (Soft Skills)
• Problem identification and mitigation (Soft Skills)
• Issue escalation management (Hard Skills)
• Budget management (Hard Skills)

Job Summary:

• Interface with Projects, Product line, Engineering and Sales, taking ownership of all aspects of the Service Programmes.
• Communicate to Senior Management through Programme Reviews or other means, updates and snapshots of the Programs including highlighting issues in a timely manner.
• Engage with all internal departments, and externally with Customers and/or Distributors, both remotely and in the country, to take ownership of, and manage delivery of, all service-related and other assigned deliverables, on time, and to budget. 
• Create a budget per site and manage install costs.
• Develop Programme management processes, to improve Customer Experience, reduce costs and risks, and clarify ownership and responsibilities related to Warranty and Service Deliverables. 
• Work alongside the project team to accelerate installations and reach warranty.
• Work with the Contract Management Department, to draft, improve and feedback on customer contracts.
• Provide internal analysis and reporting on service performance.
• Manage all the Field service engineers in the country including job allocation, site visits etc
• Provide regular customer-facing performance and analytical reports. 
• Extract from CRM to produce KPI’s for analyses and discuss with the customer
• Compile site reports consisting of site surveys, third-party requirements, service snag lists and any specialist tooling requirements and raise required CARs.
• Manage site inventory requirements including planning, shipping, regulatory requirements, inventory checks, replenishment, etc.

Skills on Resume: 

• Program management (Hard Skills)
• Budget management (Hard Skills)
• Stakeholder communication (Soft Skills)
• Process development (Hard Skills)
• Contract management (Hard Skills)
• Service performance analysis (Hard Skills)
• Field engineer management (Soft Skills)
• Inventory management (Hard Skills)

Job Summary:

• Working closely with the Head of UAS Operations and Project Managers
• Manage and coordinate the telecoms data collection activities in accordance with client specs and deadlines
• Coordinate with clients and carriers to resolve site access issues
• Maintain up-to-date reporting on project progress
• Assist in the development and refinement of telecom processes and procedures
• Assist in training in-house, subcontract, and pilot network assets in best practices
• Ensure scopes are delivered safely, professionally and on time, in line with client specifications
• Responsible for managing/coordinating inventorying, deployment, reception and return of all telecoms-related equipment
• Hiring, coaching and termination of Field Engineers with the support of the Regional Director.
• Approval of time off requests, expense reports and other functions associated with direct reports.
• Administer company policies appropriately and fairly to further encourage employee satisfaction and retention.
• Ensure Field Engineers follow safety policies to ensure they are properly trained and equipped including State and Federal Hours of Service requirements.

Skills on Resume: 

• Data collection management (Hard Skills)
• Client coordination (Soft Skills)
• Project reporting (Hard Skills)
• Process development (Hard Skills)
• Training coordination (Soft Skills)
• Safety and compliance management (Hard Skills)
• Equipment logistics (Hard Skills)
• Team management (Soft Skills)

Job Summary:

• Provide daily managerial and technical support to Field Service Technicians and other employees
• Coordinate repairs, scheduled maintenance, and troubleshooting of generators
• Assist Operations Management with planning, communicating, and completing planned maintenance for assigned region
• Act as the main point of contact for customers to address any issues that may arise
• Manage and develop assigned team including day-to-day operational management, long-term employee development, annual reviews, etc.
• Assist with inventory management and oversight
• Maintain and promote safe working habits at all times in accordance with Baseline, customer, and industry HSE standards to uphold Baseline's culture of safety
• Assist with monitoring and updating equipment movement and inventory management in Baseline's operations ERP system
• Confirm jobs and field quotes are completed in an accurate and timely manner.
• Provide first-line support escalation for customers when experiencing any service issues.
• Lead and support the implementation of the EV Charging technology service strategy as a member of the US Service Leadership team
• Ensure service business plans are implemented consistently through effective collaboration with other parts of the E-mobility business

Skills on Resume: 

• Technical support (Hard Skills)
• Maintenance coordination (Hard Skills)
• Customer relationship management (Soft Skills)
• Team development (Soft Skills)
• Inventory oversight (Hard Skills)
• Safety standards enforcement (Hard Skills)
• ERP system management (Hard Skills)
• Service strategy implementation (Hard Skills)

Job Summary:

• Maintains contact with existing and potential customers at the user’s location.
• Actively pursues new business, makes service presentations and follows up on new leads.
• Collaborates with other branch personnel on customer retention and acquisition strategies.
• Provides customers with maintenance reports and other reports as requested.
• Liaises with customers to resolve issues and complaints.
• Direct and manage technicians assigned to the field.
• Oversee the technicians in Safe Operating Procedures for servicing and operating lift trucks.
• Review technician’s paperwork and other administrative duties.
• Participate in interviewing new technicians.
• Participate in the performance management process of technicians.
• Coordinate and follow up on factory requests.
• Provides assistance and support for all activities and functions

Skills on Resume: 

• Customer relationship management (Soft Skills)
• New business development (Soft Skills)
• Team collaboration (Soft Skills)
• Issue resolution (Soft Skills)
• Technician management (Soft Skills)
• Safety procedure oversight (Hard Skills)
• Performance management (Soft Skills)
• Administrative oversight (Hard Skills)

Job Summary:

• Coordinates with contractors, technical support and administrative support staff on the completion of projects
• Ensures that all work requests and work orders are entered into the data management system in a timely manner and accurately reflect the work performed.
• Evaluate performance, work quality, man-hours, and materials used
• Performs monthly reviews of invoices and validates amounts charged for labor, materials, etc., ensuring that any discrepancies are corrected before recommending for payment.
• Records work performed by the maintenance contractor on county assets in the project’s CMMS system.
• Monitors work sites and ensures adherence to safe work practices and procedures
• Follows safety procedures, reports unsafe activities and conditions, utilizes safety equipment, and monitors work environment to ensure the safety of employees, contractor's employees and citizens.
• Maintain proper documentation of inspections of work performed to ensure acceptable quality standards are met by maintenance contractor, including written reports and photographic documentation.
• Enforce all contractual obligations, and attend project-related meetings.
• Communicate with management, employees, other departments, other government agencies, cand ontractors to coordinate work activities, review status of work, exchange information, or resolve problems.
• Coordinates acquisition of right-of-way permits from County, cities, and FDOT 
• Responds to citizens' requests, analyzes situations and recommends corrective action to field services maintenance contractor.
• Instructs personnel on the proper operating techniques for traffic control and hazard avoidance and trains staff

Skills on Resume: 

• Project coordination (Soft Skills)
• Data management (Hard Skills)
• Performance evaluation (Hard Skills)
• Invoice review (Hard Skills)
• Safety monitoring (Hard Skills)
• Documentation maintenance (Hard Skills)
• Contract enforcement (Hard Skills)
• Training and instruction (Soft Skills)

Job Summary:

• Plan, define and direct the action plan for the team.
• Monitor and report on the performance of the team and team members.
• Ensure that targets are met for the team and team members.
• Define competencies and develop the team according to demand and strategy.
• Lead, coach and support personnel within the team.
• Identify and implement the delivery of new services.
• Ensure a high level of customer satisfaction.
• Ensure the implementation of processes and tools within the team.
• Support FS Coordinators in tasks
• Ensure standards and processes according to strategy and QSHE guidelines.
• Ensure that the team continuously seeks solutions according to best practices.
• Champion the improvement of the delivery of Field Service and develop new service products/offerings to expand the portfolio
• Accountable for the health and safety of the Field Service Engineering team and for the promotion of the Service safety and integrity culture throughout the service organization

Skills on Resume: 

• Action planning (Hard Skills)
• Performance monitoring (Hard Skills)
• Team development (Soft Skills)
• Leadership (Soft Skills)
• Service innovation (Hard Skills)
• Customer satisfaction (Soft Skills)
• Process implementation (Hard Skills)
• Safety management (Hard Skills)

Job Summary:

• Leading and daily management of a team of 18 Field Service Engineers in 3 locations, Boxmeer (NL), Baud (FR) and Stovring (DK)
• Coordinate all activities of the industry Field service team ensuring completion on time and budget, first time right and with solid reporting
• Work together with the regions to ensure proper customer support according to processes defined – this includes further refining of those processes.
• Work closely together with a scheduler and a competency development manager to manage the interactions with the regions such that we can deal with the installation and service load on Prepared Foods equipment globally, now and in the future.
• Provide feedback on both new equipment (input to design for easy and safe service access etc) as well as future/coming skill needs.
• Participate in global field service management meetings to review and support other industry / regional field service managers in setting directions, goals, strategies and compensation strategies for the operation
• Be an active part of the service management team of the Prepared Foods Business Group
• Continuous development of the team through mentoring and training.
• Responsible for Health and Safety worker training, for site and working on Marel equipment
• Investigate and or assist the Health and Safety Executive (HSE) with accidents and injuries, and prepare and escalate reports of findings
• Mentor employees on work-related issues and encourage employees to improve skill deficiencies to ensure employee job satisfaction
• Initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures when required and conduct regular appraisals and performance meetings with next-in-line employee

Skills on Resume: 

• Team management (Soft Skills)
• Project coordination (Hard Skills)
• Process refinement (Hard Skills)
• Stakeholder collaboration (Soft Skills)
• Feedback implementation (Soft Skills)
• Strategy participation (Soft Skills)
• Team development (Soft Skills)
• Health and safety management (Hard Skills)

Job Summary:

• Support a global satellite architecture, proactively respond to and fix issues for customers
• Install, Operate, and Maintain satellite terminals in a wide variety of installation configurations
• Provide customers with responsive, concise and accurate status or service updates, issues and risks
• Manage staff, sub-contractors, suppliers, and transportation providers
• Produce detailed project documentation
• Interact in a technical team environment with software, network and systems engineers
• Identify, document, track and escalate issues as necessary
• Utilize network-related protocols and services as well as LAN/WAN implementation and troubleshooting
• Provide assistance with architecture implementation and operational support
• Diagnosis of system issues and fault isolation
• Drive, implement, report, and monitor performance targets as a part of the local unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.)
• Run the day-to-day Field Service business to ensure profitable growth and improvement of Service productivity Implement established delivery and performance metrics standards to ensure consistency in quality and customer satisfaction
• Build sustainable customer relationships to ensure local client’s growth, satisfaction, and retention jointly with sales
• Delivering consistent development of processes and practices based on the voice of the customer feedback

Skills on Resume: 

• Satellite system maintenance (Hard Skills)
• Project management (Hard Skills)
• Technical communication (Soft Skills)
• Issue escalation (Hard Skills)
• Network troubleshooting (Hard Skills)
• System diagnostics (Hard Skills)
• Performance monitoring (Hard Skills)
• Customer relationship management (Soft Skills)